--- title: LogMeIn Rescue Reviews meta_title: 'LogMeIn Rescue Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 209 reviews by the users' company size, role or industry to find out how LogMeIn Rescue works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 209 scale: '5' date_modified: '2026-08-04' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # LogMeIn Rescue Reviews **Vendor:** GoTo **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.6/5.0 **Total Reviews:** 209 ## About LogMeIn Rescue LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. ## LogMeIn Rescue Pros & Cons **What users like:** - Users find LogMeIn Rescue's **ease of use** invaluable for remote problem solving and client issue recording. (5 reviews) - Users value the **simple and effective remote access** of LogMeIn Rescue, making IT support easier and more efficient. (4 reviews) - Users value the **simple and effective remote assistance** provided by LogMeIn Rescue for hassle-free troubleshooting. (4 reviews) - Users appreciate the **remote control feature** of LogMeIn Rescue, enabling effective problem-solving from anywhere. (3 reviews) - Users value the **effective customer support** of LogMeIn Rescue, facilitating quick issue resolution through remote control access. (2 reviews) - Easy Connection (2 reviews) - Management Efficiency (2 reviews) - Reliability (2 reviews) - Simple (2 reviews) - Simplicity (2 reviews) **What users dislike:** - Users find LogMeIn Rescue **too expensive** for its offerings, suggesting better value in other remote software options. (3 reviews) - Users feel LogMeIn Rescue has **feature limitations** for its price, especially compared to other remote software options. (2 reviews) - Users feel LogMeIn Rescue offers **limited features** for the price, lacking comprehensive tools compared to competitors. (2 reviews) - Users report **ticketing issues** , citing unhelpful support and difficulties managing accounts across multiple portals. (2 reviews) - Users often face **application crashes and poor support** , complicating account management across multiple platforms. (1 reviews) - Users report frequent **app crashes** and poor support, leading to frustration with account management across platforms. (1 reviews) - Users experience **complex administration** issues, with account management across multiple portals and dissatisfaction with customer support. (1 reviews) - Users report **connection issues** with LogMeIn Rescue, highlighting a need for improved stability during remote sessions. (1 reviews) - Users report **connectivity issues** with LogMeIn Rescue, highlighting the need for improved connection stability. (1 reviews) - Difficulty (1 reviews) ## LogMeIn Rescue Discussions - [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) - 1 comment, 1 upvote - [View LogMeIn Rescue pricing details and edition comparison](https://www.g2.com/products/logmein-rescue/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+11%3A19%3A44+-0500&secure%5Bsession_id%5D=0ffe6278-f4e3-404f-97ec-e5b99249f4e4&secure%5Btoken%5D=ca0faeb60fe609faed7549f0a619849861c4a41dffda65655dd992ace3ec15ae&format=llm_user) ## LogMeIn Rescue Integrations - [Agiloft Contract Management Suite](https://www.g2.com/products/agiloft-agiloft-contract-management-suite/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nexthink](https://www.g2.com/products/nexthink/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## LogMeIn Rescue Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - SLA Management - Attachments/Screencasts - Ticket Collaboration **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Generative AI** - AI Text Generation - AI Text Summarization **Content - Remote Video Support** - Content Management - Instruction **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Reporting** - Dashboards - Time Tracking - Surveys **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top LogMeIn Rescue Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,006 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (694 reviews)