LogMeIn Rescue Reviews & Product Details

It’s simple to get clients into a session through the helpdesk app or by sending them to logmein123.com, which makes interactions smoother and speeds up the overall support process. I like the features it offers—for example, being able to install the calling card through a coded session, or requesting information such as a serial number. The file manager is probably the most helpful tool it includes.

It’s also a very lightweight client that uses minimal resources, even during high-intensity workloads. The ability to keep multiple sessions open and multitask smoothly means I can support several clients at once, which helps me work faster and provide better service. I would highly recommend it to other IT providers/MSP's.

It integrates well with both Mac OS and Windows making support easier!

The return on investment is huge the time saved compared to the cost is so helpful and fairly priced the seat count per employee is reasonable and affordable and saves so much time and money for the MSP.

The onboarding for a client is easy and universal as they only require one app being the helpdesk icon and do not need any specific installer per client helping support and onboarding quick and easy for new clients.

The intelligence and AI usage and automated features are extremely helpful for example the automated unattended access feature is extremely helpful for remote device builds requiring a restart or update.

LogMeIn Rescue is an extremely helpful tool for IT service providers and I would highly recommend to new starting business or clients looking for support Review collected by and hosted on G2.com.

I only have one dislike being there is not an option to send keyboard clip strokes for example when prompted with an elevated admin prompt (Opening cmd as admin) you cannot copy and paste for example a LAPS password into it you have to type manually to be able to send keyboard clip strokes it would be an extremely helpful and time saving tool which each engineer where I would work would value. Review collected by and hosted on G2.com.

What I like most is how easy it is to get non-technical users connected using just a web-based PIN code, without forcing them to install heavy software first. On the technical side, it handles Windows UAC prompts and administrative elevation really well, allowing us to restart services, run scripts, or reboot machines without losing the session. The unattended access feature is also a huge plus for performing server updates and background maintenance after business hours. Review collected by and hosted on G2.com.

The technician console interface feels somewhat dated and can get cluttered when you're managing multiple active sessions at once. Connecting to macOS devices can also be frustrating because non-technical end users have to manually configure accessibility and screen recording permissions in System Settings, which is tricky to walk them through. Additionally, the licensing cost per technician seat is relatively high, making it harder to expand access to light users. Review collected by and hosted on G2.com.

I find LogMeIn Rescue incredibly easy to use, with its user-friendly interface and fast performance. I appreciate that it automatically reconnects if the connection is lost, and there's no complicated setup required for both the tech consultant and the customer. Being able to draw or point on the customer's screen without taking full control is also a great feature, allowing me to effectively guide users without having to physically be there. Review collected by and hosted on G2.com.

Sometimes it disconnects while on the user screen, but that might be due to network issues. Also, I'd like it if customers could use a web-based solution instead of always having to download the app. Review collected by and hosted on G2.com.

I use LogMeIn Rescue to access my clients, from chat to remote access to provide support for an internal system. It's wonderful and has many options that make the experience great. I like the autonomy of switching tabs, and the system is very complete, providing me with an immersive experience. I also like using apps and tools that can be adapted to my liking, and I feel that LogMeIn allows me to use creativity in my work. I found the initial setup very easy, making it great to use. Review collected by and hosted on G2.com.

I believe there should be a confirmation message when connecting to a session, as I have accidentally connected to a session I didn't intend to. Review collected by and hosted on G2.com.

I like LogMeIn Rescue because it allows me to remote into a customer's desktop to address issues quickly and use a laser pointer to direct them easily. I really appreciate the icon that lets me view two or more desktops if a customer has multiple, and being able to open more than one remote session at a time is a huge plus, especially when working on servers and workstations. The initial setup was very easy, and I'm so satisfied that I even rated it a 10 when asked how likely I am to recommend it to others. Review collected by and hosted on G2.com.

I think LogMeIn Rescue is great overall, but if I had to suggest one improvement, it would be adding even more customization options for the laser pointer or annotation tools during remote sessions to make user guidance even clearer. Review collected by and hosted on G2.com.

I've been using LogMeIn every day and find it extremely useful. It makes remote access simple, reliable, and efficient, allowing me to connect to devices quickly whenever support is needed. The interface is easy to use, performance is consistently good, and it helps me resolve issues without having to be on-site. As someone who relies on remote support tools daily, LogMeIn has become an essential part of my workflow and saves a significant amount of time. I would highly recommend it to anyone who needs dependable remote access software. Review collected by and hosted on G2.com.

I dislike how Log Me In can sometimes crash when I’m working with other pieces of software. Review collected by and hosted on G2.com.

It is pretty easy and simple to remote into our customer's computers for software support. Review collected by and hosted on G2.com.

LogMeIn does not always show remote sessions with the correct display resolution. Sometimes the LogMeIn software will take over keyboard and mouse functions. I've had several instances where a customer's keyboard and mouse no longer worked, but I was still able to work on their PC without issue. Review collected by and hosted on G2.com.

It gives me the ability to remotely connect onto customer users devices which aid me to complete my tasks. The UI of the software is very easy to use and user friendly. The performance is outstanding with little to no issues with connection. It is cheap to use and the support to help with clients is great. The intelligence of the software is amazing. The integration with the AI software that we are testing and using is phenomenal with no issues whatsoever. Review collected by and hosted on G2.com.

There is currently no way of sending keyboard clip strokes which can result in some manual entering on the software Review collected by and hosted on G2.com.

It’s very easy to use, and the connection is seamless. I also love some of its features, especially the ability to add someone else during screen sharing. It’s really cool. Review collected by and hosted on G2.com.

There’s no real consistency between the Windows and Mac versions. The Mac and web versions of the app have a lot of limitations in terms of features, and it’s frustrating to run into differences depending on which platform I’m using. It would be great if all versions were aligned and offered the same features. Review collected by and hosted on G2.com.

For us, being able to communicate directly with clients and have it spell check too is very useful. Very intuitive easy to understand UI Review collected by and hosted on G2.com.

It can be quite instable a lot of the time, crashing or failing to connect without reason on some devices. An error would help in these situations Review collected by and hosted on G2.com.