# LogMeIn Rescue: Anyone else rely on the Queue Event Log session ID after closing sessions?

LogMeIn Rescue has been a big help for me, especially being able to see the session ID in the Queue Event Log even after I close a session without writing it down. It makes record-keeping much easier, and it also helps me jump into a customer’s computer and fix issues quickly. The only downside I hit is that starting a remote session sometimes fails and takes 3 or 4 tries. Do you run into that too, and how do you handle it when a session won’t start right away?

##### Post Metadata
- Posted at: 16 days ago
- Author title: Technical Support Staff
- Net upvotes: 1



## Related Product
[LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews)

## Related Category
[Remote Support](https://www.g2.com/categories/remote-support)

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