It's been two months since this profile received a new review

LineLeader by ChildcareCRM Reviews & Product Details

LineLeader offers digital registration software, full-featured childcare CRM software, a combined parent engagement app and center management system, along with the Unified platform, which provides comprehensive visibility into every contact throughout various stages of their enrollment journey. So, while each tool is powerful on its own, they truly innovate when used together. 200,000+ childcare and afterschool care providers rely on LineLeader to enroll more students, engage families, and simplify center management.

Seller

LineLeader by Childcare CRM

Discussions

LineLeader by ChildcareCRM Community

Languages Supported

English

Product Description

LineLeader by ChildcareCRM is the first and only unified platform that combines a full-featured customer relationship management (CRM) software, a family engagement app, and childcare management software (CMS)—together in one powerful solution.

Overview by

Sierra Rossing

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

9 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

LineLeader by ChildcareCRM Media

LineLeader by ChildcareCRM Demo - LineLeader Manage

Automate time and attendance, simplify billing and payments, save staff time, and streamline center operations.

LineLeader by ChildcareCRM Demo - LineLeader Enroll

Capture and manage leads, automate marketing, digitize registration, and report on performance.

LineLeader by ChildcareCRM Demo - LineLeader Engage

Easily communicate with families and report on daily activities using our parent engagement app.

LineLeader by ChildcareCRM Demo - Performance Reporting

Gain real-time insight into center and staff performance.

LineLeader by ChildcareCRM Demo - LineLeader's All-In-One Childcare Platform

Get everything you need to run your childcare business.

G2 reviews are authentic and verified.

Here's how.

Laura T.

Mid-Market (51-1000 emp.)

5/14/2024

"Line Leader CRM overview and onboarding"

3.5/5

What do you like best about LineLeader by ChildcareCRM?

Tailored to the ECE sales and onboarding process Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

User interface is a little clunky. Automated emails and texts that go out feel like a bot Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

edit

We appreciate your feedback about the user interface and automated emails/texts. We are constantly working to improve the user experience and make the communication feel more personalized.

Sidney B.

Mid-Market (51-1000 emp.)

4/11/2024

"CRM is user friendly + provided a seamless transition into my new role as an admissions coordinator."

5/5

What do you like best about LineLeader by ChildcareCRM?

LineLeader is clear about what steps to use at what time and every aspect of the sight is easy to navigate. The reports are also extremely helpful to see progress! Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

My only qualm with CRM is that sometimes families do not receive any tasks if it is a transferred family. I believe this would be the only thing I would change. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

edit

Thank you for your positive feedback! We're glad to hear that LineLeader has been clear and easy to navigate, and that the reports have been helpful for tracking progress. We apologize for any inconvenience with transferred families not receiving tasks and will look into this issue. We appreciate your input and are grateful for your support of LineLeader.

Verified User in Education Management

Mid-Market (51-1000 emp.)

3/26/2024

"CRM system for 16+ childcare centres"

5/5

What do you like best about LineLeader by ChildcareCRM?

User friendly, concise reporting, multitude of options, great support from company. We use this all day every day, so have very frequent use of the system and overall find it very easy to implement and changes. We have also found the system to integrate easyt to all other platforms we use. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

Sometimes there are glitches in statuses adjusting, however Selene has been an expectinal support when we have issues arise. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

edit

Thank you for taking the time to leave us a review! We're very glad to hear that you have been enjoying the reporting capabilities and the ability to manage family records in LineLeader by ChildcareCRM. We're also thrilled that you have enjoyed working with Selene and find her to be a helpful resource for you! We will pass along your feedback to her and the rest of our team as we continue to work towards providing the #1 childcare software for all our users (:

Leslie W.

Director

Small-Business (50 or fewer emp.)

4/16/2024

"Fantastic Customer Service and Support"

4.5/5

What do you like best about LineLeader by ChildcareCRM?

The process of onboarding has been supported and easy to do! Staff are friendly and warm! Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

Have not found an issue! We have been able to work through issues. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

edit

We're thrilled to hear that you found our onboarding process to be supportive and easy, Leslie! Our team takes pride in providing friendly and warm support to all our customers.

Simone A.

Mid-Market (51-1000 emp.)

3/19/2024

"Growth & Business Strategy Manager"

2.5/5

What do you like best about LineLeader by ChildcareCRM?

Improved our email marketing significantly through better segmentation and design. Selene is also a massive support. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

Really need key items (live reporting, tour reporting) to be delivered when promised, this will improve our satisfaction immensly Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

edit

Thank you for taking the time to leave us your feedback, Simone. We're glad to see that Selene has been a helpful resource for you! But we're sorry to see that you're not fully satisfied with the system. We greatly value your feedback about the reporting functionality and will share this input with our Product & Engineering teams.

Natalie C.

Mid-Market (51-1000 emp.)

2/13/2024

"Cultural Happiness"

5/5

What do you like best about LineLeader by ChildcareCRM?

It has provided a time saving platform and effective communication with our families. It has also digitized our enrollment process that gives our busy parents the access to complete paperwork at their convenience. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

The downside of this platform is duplication. It gains up before you know it. However, it can be audited and updated. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

edit

Thank you for taking the time to leave us your feedback, Natalie! We're so glad that you're finding LineLeader to be a valuable resource for your organization!

If you would like to chat through best practices for reducing duplicates or general database health - we would be more than happy to schedule a call with you (or your team) to do so. Please feel free to email info@lineleader.com if you'd like to meet with a Customer Success Representative (:

Verified User in Education Management

Small-Business (50 or fewer emp.)

5/14/2024

"Even with the kinks the platform is worth it"

3/5

What do you like best about LineLeader by ChildcareCRM?

It is overall easy to navigate and utilize. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

*Have had a great deal of difficulty with parents being able to pay invoices on line.

*App stop working and having to delete and reinstall several time

*Employees being locked out of account and not being able to reset with out technical support assistance Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

edit

Thank you for your feedback. We're pleased to hear that LineLeader has made communication with parents easier for you. We apologize for any challenges you've encountered with the platform. We are actively working to address these issues and would love to hear more about your experience at info@lineleader.com

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

5/8/2024

"It's functional, sometimes, but not fancy or intuitive"

3/5

What do you like best about LineLeader by ChildcareCRM?

We are able to customize a lot of entries from our inquiries Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

The email platform is very basic and clunky,

Support is often not helpful when there are glitches in the system

The program is not very intuitive to use when trying to navigate Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

edit

We appreciate your feedback and understand your concerns. We are constantly working to improve our platform and make it more user-friendly. Your input will be taken into consideration as we continue to enhance our system.

If you'd like to provide more feedback - we would love to hear it! Please email info@lineleader.com

Lauren W.

Mid-Market (51-1000 emp.)

3/5/2024

"Long term user of Line Leader"

5/5

What do you like best about LineLeader by ChildcareCRM?

Effective childcare enquiry management, in addition to supporting a smooth family journey experience from new enquiry to enrolment / waitlist. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

Functuanilty that is missing in the new CRM+ platform compared to the Legacy platform. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

edit

Hi Lauren - thank you for sharing a review! Your feedback is invaluable to us as we continue to refine our new platform and work to improve the system for exceptional users, just like you (: We would LOVE to know more about any suggestions you may have or things you'd like to see in the new system. Please feel free to reach out to Selene directly or email us at info@lineleader.com with additional comments.

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

2/29/2024

"Still neutral"

2.5/5

What do you like best about LineLeader by ChildcareCRM?

I like how easily it is for parents to use the feed.

The payouts are quick. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

I wish there was a way to see the entire ledger as one document and download it for parents. Also, payments...it would be nice for a check to be applied to a family vs. one child. Our parents do not like that they pay a transaction fee per child vs. family when ran at the same time Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

edit

We're glad to hear that you find LineLeader easy for parents to use and that the payouts are quick. We appreciate your feedback about the ledger and payment structure, and we will definitely take it into consideration for future improvements.