What do you like best about Lever?
There’s a lot to like about Lever — the interface is clean, the workflows are thoughtfully designed, and it has some genuinely helpful features. But none of that matters when the support experience is so poor that it overshadows everything else. If you're using Lever from India, be prepared for long delays, unresponsive support, and a complete lack of urgency. It turns every strength of the platform into a source of frustration. Review collected by and hosted on G2.com.
What do you dislike about Lever?
Yes, Lever comes with a few useful features, but let’s be honest — those features aren’t unique. Almost every other ATS out there offers similar or even better capabilities. And sadly, even the most basic features that Lever claims to have — ones that should work without a hitch — are often broken, buggy, or behave unpredictably.
But what truly pushes this platform into a complete no-go zone is their atrocious customer support. It is, without exaggeration, one of the worst support experiences I’ve had with any SaaS platform. For every single issue — even a simple fix — you’re expected to follow up repeatedly. Not just once or twice, but 20+ times, over days or weeks. And after all that? Still no resolution. You’re left hanging.
Their support team rarely, if ever, gets on a call to resolve critical issues. Instead, you’re stuck in an endless loop of templated email responses, delays, and complete disregard for customer urgency. It doesn’t matter how much you’re paying or how large your team is — you’ll get the same poor treatment across the board.
So here’s the reality: your ROI will tank, your team will grow increasingly frustrated, and you’ll waste an enormous amount of time and energy chasing support for things that should just work.
My advice? Avoid Lever. Look elsewhere. There are better platforms with actual accountability and respect for their customers. Review collected by and hosted on G2.com.
