Fenix AI Reviews & Product Details

I really like the data it provides me as a community manager. Review collected by and hosted on G2.com.

I would like it to have more uses than to simply record my teams phone calls. Review collected by and hosted on G2.com.

I like that I am able to hear the full phone call, from when they first call in and for each transfer Review collected by and hosted on G2.com.

I don't like that Action Required and Lead are separated. I kind of feel like that if we change it from a Lead we have obviously listened to the call or are on the call and action shouldn't be required at that time. Review collected by and hosted on G2.com.

Leasehawk provides excellent training to help clients utilize this data packed platform to the max. The support and options to customize reports and TPA surveys has really been impactful to our organization across all levels. Review collected by and hosted on G2.com.

I honestly can't think of anything that I dislike. Review collected by and hosted on G2.com.

LeaseHawk Traditional TPA (Telephone Performance Analysis) is an outstanding tool for measuring employee telephone performance. It measures what is most important and employees with high scores achieve correlating business results with few exceptions. The scoring is conducted by well-trained individuals who apply logic and are able to understand the nuances of human communication so that nothing is missed. This results in the scoring system measuring accurately and doing soo on a consistent basis. LH TPA has become part of our company's culture. Review collected by and hosted on G2.com.

I did not care for the TPA scoring product which used artificial intelligence and machine learning. Human communication is very nuanced. A human scoring TPA can detect meaning in multiple layers (words, tone, volume, inflection, etc.). Machine learning cannot. Period. Not yet, anyway. We tried the AI scoring because the promise of more scored calls was appealing (bigger samples = more accurate assessments, right?), but the result was terrible. The high volume of incorrect scores had to be formally disputed and corrected. Even when they were, the validity of the program was called into question by employees. We had to stop it within two months and return to the traditional TPA program. Review collected by and hosted on G2.com.

I love LeaseHawk's CRM application. It is user friendly and helps keep all your contacts and communications in one spot. It is also great that it links with my OneSite so I don't have to worry about guest cards. I enjoy being able to see how many calls I've received. It makes me feel a bit better about how much I got done that day. Review collected by and hosted on G2.com.

I hate how there is no "mass" select with CRM. It makes it difficult to get caught up if you are out of the office or when someone covers who isn't familiar with the program. I also do not like that if you answer a call, you still have to select "no response" needed. I hate TPA, not so much because of LeaseHawk, but because if you don't follow the "script" or remember point changes, you can end up with a failing percentage even if you've made a bunch of leases. Scripted calls come across as fake to me. Review collected by and hosted on G2.com.

I like the feature that allows us to hear our own calls so that we can know at what point in the conversations we need to improve upon. Review collected by and hosted on G2.com.

The automated scoring of calls is awful! It's so bad that sometimes we receive very low grades and some, if not all, of the questions asked were correct, but the wording may not have been on point. It would be great if this could be improved upon to make our scores more accurate. Review collected by and hosted on G2.com.

I like that I can log in and listen to my calls. I have it set that to send my scores to me each week, but it has not been scoring my calls, so I now have to go in manually listen to my calls to make sure that they are being scored correctly. If they aren't then I just send over the call evaluation report to my coworker who is working with LH to get this fixed. Listening to my calls also helps me to improve my grade as well. They also came out with the new Agent AI Chatbot. Due to COVID-19, we have not been able to have prospects come into our office for any tours. So now they can chat with Agent AI virtually and set up a time to do a virtual tour with one of our office staff via Facetime. Review collected by and hosted on G2.com.

The fact that it is very buggy. It does not score my calls or score Agent AI's scores at all. I am constantly reaching out to my coworker who works with our rep to get this fixed. This has been going on since they started the new Agent AI and it's kind of frustrating because it also leave a blank note if anyone talks with the Chatbot and sends us a blank email. We cannot follow up with the prospect in this manner if we do not have any information with them. Also, due to COVID-19, we have set our chatbot so that leads cannot set up an in-office tour, but a virtual tour with us as our office is not open to the public. It resets itself and still allows them to set an in-office appointment. I also do not like how we cannot send pictures with LH. We send a lot of media for our rental rates and information and it would be nice to send the pictures and fun colored emails in the CRM. Review collected by and hosted on G2.com.

I love how user friendly it is to use! It's so easy to listen to my calls and see exactly how my calls are scored. I really appreciate that I can see exactly what the scorecard is and how to utilize it for better future calls. My coworker and I are able to listen to the calls together and identify where we need to improve. Review collected by and hosted on G2.com.

I wish that the computer system is more intuitive. While it's great to review each call, I find that I mostly review the calls to catch the LeaseHawk mistakes. I do wish that the appeal process was easier when it comes to the scoring. I wish that actual people not just computers audited the calls. I think we lose a lot of the human aspect of this process by outsourcing it all to computers. Review collected by and hosted on G2.com.

LeaseHawk integrates with our MRI Software database to provide a detailed and informative view into our leasing funnel. The desktop app is easy to use and has a pleasant UI. We are able to use tracking numbers and email addresses through LeaseHawk to get key insight into our marketing sources and their effectiveness. We are also able to easily listen to calls or view email transcripts for accountability and consistency in our leasing process as demonstrated by our leasing professionals that interact with our prospective renters. Review collected by and hosted on G2.com.

The integration between LeaseHawk and MRI Software is not perfect, so we feel that we're not able to take full advantage of all the features in LeaseHawk b/c of these API limitations. For example, we like to track our property traffic based on whether it was the first visit to the property or a return visit, but due to limitations with the fields that the standard MRI API can update from LeaseHawk, we are unable to see this level of insight in our MRI reporting. Review collected by and hosted on G2.com.

The system is easy to use. I can easily see who is following up, and who is not. With a glance, I can see how many people are in our pipeline, and not just rely on the actual applications we have. Because of this, our follow-up techniques (and abilities!) have improved, which has increased the number of applications we receive and, in turn, increased our occupancy. I also like that I can look at certain reports and see what our ROI is. Having the calls recorded have helped us in complaint and training situations. Review collected by and hosted on G2.com.

That eagle needs to stop squawking. I have nightmares of it. I also would like if the system would automatically merge, as it's taken a bit of extra work for someone to manually do that every week. Review collected by and hosted on G2.com.