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Fenix AI Reviews & Product Details

Fenix ushers in the next era of the new operating model and AI to multifamily. Fenix is both a standalone multifamily AI solution that goes beyond answering questions to actually solving problems and also intelligently powers Funnel’s Prospect and Resident AI agentic workflows; transforming the renter experience. With optional resolution-based pricing, operators only pay for real results — ensuring AI works as hard as, and in partnership with their teams. Fenix is backed by Funnel, the industry leader in Renter-Centric® technology.

Seller

Funnel Leasing

Discussions

Fenix AI Community

Languages Supported

English

Product Description

Overview by

Mike Mueller (LeaseHawk)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

11 months

View More Pricing Information

Top-Rated Alternatives

AppFolio Property Manager

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Fenix AI Media

Fenix AI Demo - The LeaseHawk CRM on mobile, tablet and desktop.

The LeaseHawk CRM consolidates all communications into one easy to use interface so you can view an entire sales pipeline on one screen to instantly know where you stand in the leasing process. Every communication is automatically logged, both inbound and outbound, including voice, text and email...

Fenix AI Demo - Elevate your results with LeaseHawk Reporting.

See where you stand at every level with dynamic reporting. Access to meaningful data, at your fingertips, so you can schedule reports and identify trends. Now, you can constantly measure the ever-changing effectiveness of your marketing and your people, so you can refine and improve.

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Verified User in Real Estate

Mid-Market (51-1000 emp.)

3/10/2021

"Good"

3.5/5

What do you like best about Fenix AI?

That they are recorded so we can re-review. Review collected by and hosted on G2.com.

What do you dislike about Fenix AI?

that there are 50% we have to challenge. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

3/16/2021

"Helpful"

5/5

What do you like best about Fenix AI?

I like the automated way to set up tours and answer questions, we are a busy two person office and do not always have time to answer every call that comes in. Review collected by and hosted on G2.com.

What do you dislike about Fenix AI?

I didn't find any reason to dislike leasehawk Review collected by and hosted on G2.com.

Gary O.

Mid-Market (51-1000 emp.)

6/20/2020

"Good Product, still has some bugs"

3.5/5

What do you like best about Fenix AI?

The ability to text prospective residents and current residents. The ability to send emails to prospects and residents, and the ability to keep record of contacts made. Review collected by and hosted on G2.com.

What do you dislike about Fenix AI?

When calling through Leasehawk, you are not able to hear the person receiving the call pick up. So, when they answer and say "hello" you do not hear it. They hear a pre-recorded "this call is being recorded" message and then it goes silent. You have to basically wait for them to say Hello again or wait a few second to greet them, making for a sometimes awkward initial greeting.

When logging a tour, if you had an appointment set up you cannot document the tour even though it asks you to "log a tour". You have a to say a tour DIDN'T happen, and then go back to the initial guest card and THEN log the tour.

A "snooze" option or a repeating interval for reminders would be a nice added feature. This way, if you are not on the app or away from the computer when a reminder hits, you're reminded again instead of it being a "once and done" reminder. Too many times are you either on the phone with another prospect or away from the computer when a reminder goes off, and you end up missing the reminder and potentially missing up on follow up, especially if you have a large influx of traffic. Maybe even a "Today's reminders" or Events tab at the top of leasehawk would be very helpful.

The ability to add attachments to emails would also be very helpful.

Removing the character limit off of texts would be nice too, being that most phone software has removed character limits as well. Review collected by and hosted on G2.com.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

3/10/2021

"Valuable tool for growth and development"

5/5

What do you like best about Fenix AI?

It provides consistency and reliability. Review collected by and hosted on G2.com.

What do you dislike about Fenix AI?

There is nothing I dislike but would like more yes/no questions. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

3/17/2021

"User friendly!!"

4/5

What do you like best about Fenix AI?

I like the fact LeaseHawk is easy to navigate! Review collected by and hosted on G2.com.

What do you dislike about Fenix AI?

The noise it makes when it goes off. It is kind of loud and obnoxious, but it does make it fun and festive, in a cute way. :) Review collected by and hosted on G2.com.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

6/30/2020

"Disputing Calls"

0/5

What do you like best about Fenix AI?

I like that we can count on all 15 calls being graded per month. Review collected by and hosted on G2.com.

What do you dislike about Fenix AI?

They do not listen to the cause of our disputes for challenging a score. Sometimes we know people from other communities and can cite their Driver's License, social security number, apartment number, etc by heart and LeaseHawk grades them as if we never met them before when we already know their preference and they agree to our recommendations for a new home. Review collected by and hosted on G2.com.

Recommendations to others considering Fenix AI:

Don't give up! Submit your challenge if you know mistakes were made on the scoring of your call. Review collected by and hosted on G2.com.

What problems is Fenix AI solving and how is that benefiting you?

They go unsolved and they say that the score stands because it is a new prospect to our community.......... It is almost weird pretending like we don't know them so we can get a good score??????? It makes the calls robotic if we do this. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

3/16/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Efficient and easy to track"

5/5

What do you like best about Fenix AI?

Helps improving employee phone performance and follow benchmark company questions in order to generate better traffic. Review collected by and hosted on G2.com.

What do you dislike about Fenix AI?

User interface is not the most user friendly and could use some improvement Review collected by and hosted on G2.com.

Verified User in Military

Mid-Market (51-1000 emp.)

3/16/2021

"Helpful tool !"

4/5

What do you like best about Fenix AI?

Lease Hawk is simple to use, and easy to maneuver through. Review collected by and hosted on G2.com.

What do you dislike about Fenix AI?

I originally disliked the need to click all users to capture all calls, but that issue was recently resolved. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

3/16/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"We love Leasehawk here in our office! It helps us do our jobs easier and more efficiently!"

5/5

What do you like best about Fenix AI?

I like that they can provide service to our residents while we are busy. Review collected by and hosted on G2.com.

What do you dislike about Fenix AI?

I do not like when the recordings take a long time. Review collected by and hosted on G2.com.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

5/19/2020

"Avid user of Leasehawk CRM, CallScore, TPA and ACE"

4.5/5

What do you like best about Fenix AI?

Support is quick, great employees to work with- You can pick up the phone and call them and they will answer rather than a call center. You are able to visit them in their office, they'll come to you, meet with you teams and webinar. The platform itself is user friendly and lots of training available for anyone on your team. Review collected by and hosted on G2.com.

What do you dislike about Fenix AI?

There are lots of data and reporting options. Sometimes overwhelming to pull specific data if you are using it for with a lot of users or locations like we are. You just have to be efficient with filtering down your results. Review collected by and hosted on G2.com.

Recommendations to others considering Fenix AI:

Do the training, they are extremely helpful and hands on. They are accommodating and willing to work with you in order to make sure they are providing the best possible product for your business. Always looking for feedback and insight on how to improve their performance and product. Review collected by and hosted on G2.com.

What problems is Fenix AI solving and how is that benefiting you?

We are able to track and monitor our leads. Analyze our different Ad sources by using different tracking numbers and able to see what marketing sources work best and have an ROI. We can monitor employees and their performance by the call scoring feature, see their response to leads, the timing, etc. Appointment setting through ACE Ai is great for after hours or to help overflow of calls or if there isn't many employees. Having all these features available in one location, through one admin portal and that is integrated well with Yardi is a huge plus for us. Review collected by and hosted on G2.com.