Fenix AI Reviews & Product Details

I like being able to pull reporting quick and easy from the Leashawk site. I log in and all the information I could need is at my fingertips. This allows me to review scored calls, and submit disputes to have increased score. Review collected by and hosted on G2.com.

I dislike the response time with disputes. When submitting disputes I find the turnaround time may be longer than a week. Review collected by and hosted on G2.com.

LeaseHawk has been great for our luxury apartment community. We inherited this service when we acquired this property, and are very happy that it was in place for us to pick up and use moving forward. We love best that we are able to use different tracking emails and numbers by marketing source, so we can really drill down to where our interested renters are coming from. The LeaseHawk dashboard is intuitive with great notifications (and sounds) to alert our staff of an incoming lead, and helps us to respond much more quickly to incoming leads through a variety of methods. Review collected by and hosted on G2.com.

Honestly, we have not encountered any major downsides to this CRM at this time. We really have enjoyed working with LeaseHawk and it has been a great asset to our team. If we had to pick a dislike, it is that the standard MRI API does not solve for all of our reporting needs. However, we are switching to Yardi soon, so this will likely improve. Review collected by and hosted on G2.com.

Sometimes I need to re-listen to a call, sometimes they are there. I must HAVE a LOT of time to sit and wait for the spinning circle at each call. It's not typical I have that much time, so it has to be REALLY important. Most of the time, it's not that important. We pay a lot each month for this and it does not solve any real issues at all. In fact, it created more by being so hard to use. Review collected by and hosted on G2.com.

It's slow. There is no way to put in any notes during or just after a phone call because of the slowness. Also, We receive hundreds of scam, robo calls, or just dead air calls each week. We can't block them and it's a huge waste of time to answer them. it's loud. The hawk sound often scares the office staff or potential renters that come in. Review collected by and hosted on G2.com.

That I can keep track of Prospects and they are added directly to One Site. Review collected by and hosted on G2.com.

EVERYTHING else. This program cannot properly transcribe a phone call. It is gibberish every time. When listening to calls, I have to go through the entire recorded message before hearing the actual messages from callers. The text messaging is useless because there are too few characters allowed to properly identify myself and say anything more. The templates are only able to be created and set up by our administrator and so cannot be easily changed when we need or want them to be. There is OFTEN an item that does NOT require any action...and even has a 0 in the "action required" area...but WON'T be removed from the "action required" tab. I have 2 in there now that have been completed for over a week :/ I HATE this program and only use it grudgingly and minimally because it is required by our company. Review collected by and hosted on G2.com.

How easy it is to use and great way to follow up Review collected by and hosted on G2.com.

I don't like that the models are NOT assigned and I have to scroll all the way through units to find. It would be easier if this was a default Review collected by and hosted on G2.com.

I like that I can set the time frame to run the diagnostics and see what my average percentage is. I try to stay above an 85%. It helps challenge me and my coworkers and I make a competition out of it. It makes the work environment fun and encouraging. Review collected by and hosted on G2.com.

I do find that the wording has to bel very specific in order for the AI to accept what I am saying. Review collected by and hosted on G2.com.

Lease Hawk can do so much for you. We've evolved using different services but from call tracking to determine add success is outstanding. We lean heavily on the agent performance TPA scoring platform and it's a tool that has been successful with skills development for our teams. Review collected by and hosted on G2.com.

There is not anything negative that I could say about Lease Hawk. You use the tools correctly your teams and properties will benefit. Review collected by and hosted on G2.com.

I love that our team can easily see what is going on with the onsite leasing teams! This gives us the ability to see who is leasing and who is not. We can then train them from there and overall make our company stand out! This is so easy to use and all the data is in one place! Review collected by and hosted on G2.com.

Honestly, I dont think there is too much I dislike. Sometimes the site it slow. The support is team is not the best but does the job! Review collected by and hosted on G2.com.

All aspects of the Hawkeye platform is fantastic. I enjoy being able to clearly and cleanly see how our properties are performing as well as the breakdown of what ILS are performing best for each asset. Review collected by and hosted on G2.com.

The constant delays in reporting and loading. It is becoming an issue with the entire company and I am not aware of any improvements in motion. Review collected by and hosted on G2.com.

I like that you can see what everyone has talked bout with prospects. This helps everyone stay on top of conversations that have been made in the past. Review collected by and hosted on G2.com.

I do not like how you can't move all prospects from one bucket to another, you have to do each one individually. Also with the AI unless you read it like a script you will have to listen to all your calls due to it not giving you the point you deserve. Not to mention it is taking a long time for conversations to load or you get pushed out of a guest card. Review collected by and hosted on G2.com.