Ozonetel Reviews & Product Details

In my professional career, I have used many tools/software for calling purposes but ozonetel is one of the best amongst them. The reason is that it is very easy to use, and the connectivity from mobile and laptop is very good. In other tools, the break option is either not there or it is not working. Also the report section is very useful in ozonetel. Review collected by and hosted on G2.com.

Sometimes if there is bad weather or on some wi-fi networks it does not perform very well. Also, one major point that I disliked is whenever I pick any call from laptop then the call automatically goes on speaker mode which makes it difficult for the users who are using earphones while work plus it also creates problem for others as it is on speaker. Review collected by and hosted on G2.com.

I like Ozonetel’s easy-to-use interface and reliable call management features. The simple interface makes daily calling activities easy to manage without spending too much time navigating options. I find the call recording and tracking tools useful for reviewing customer interactions, monitoring agent performance, and keeping track of queries and follow-ups. Ozonetel helps us manage high call volumes, reduce missed calls, and keep customer interactions organized, which makes our workflow more efficient and helps improve response times. Its integration with our CRM makes it easier to maintain call records and follow up. The transition was smooth, setup was fairly easy, and the support team helped with configuration and integration. Our employees understood the system with minimal training. Review collected by and hosted on G2.com.

Sometimes I find that the Ozonetel dashboard takes a little while to load, especially during busy working hours. I’d like the reporting features to be more flexible, with better customization options for analyzing call performance and team productivity. Review collected by and hosted on G2.com.

I use Ozonetel to make calls, and it helps me improve my student calls with better structure, clear communication, and effective ways to handle student queries. I can handle student calls confidently and communicate more effectively. I like the ease of use and clear call interface. The user-friendly interface helps me manage calls efficiently and save time. The setup was simple and straightforward, with minimal effort needed to get started. Review collected by and hosted on G2.com.

I sometimes run into audio issues that can interrupt conversations. Reducing these occasional technical glitches would make my experience with Ozonetel smoother. Review collected by and hosted on G2.com.

ozonetel is known for its flexibility and ease of integration. The points for which it is known are Ease of Use, Scalability, Omnichannel Support, Customization and Integrations, AI-Driven Capabilities. Review collected by and hosted on G2.com.

There are a few common areas for improvement which are as follow: Occasional Technical Glitches, Reporting Features Could Be More Robust, Customer Support Response Time. Review collected by and hosted on G2.com.

Service, TechnWhat I like best about Ozonetel is its reliability and flexibility in managing customer interactions across inbound, outbound, IVR, and omnichannel communication. The platform is easy to configure, provides real-time monitoring and reporting, and integrates well with CRM and support systems. Its scalability allows us to handle high call volumes efficiently, while features such as call routing, campaign management, and analytics help improve both agent productivity and customer experience.

ology, Data Management are good. Review collected by and hosted on G2.com.

I don't think more dislikes here. Only suggestion is, Dashboard monitoring might have a different password unlike having the Admin credential. Review collected by and hosted on G2.com.

It provides the best experience while speaking with customers/merchants. Also, the voice clarity is good. Review collected by and hosted on G2.com.

Sometimes faced connectivity/technical issues, but they are always addressed by the support team on priority. Review collected by and hosted on G2.com.

I like using Ozonetel for handling both outbound and inbound calls, especially in the context of customer grievances. It helps me by recording calls and maintaining a history of calls for the day, which is really convenient. I appreciate how it sends me notifications if a customer calls while I'm in manual mode. The feature offering both manual and blended options is very appealing to me. With manual mode, we're not disturbed by inbound calls and can focus solely on outbound calls. Blended mode is great because I can receive inbound calls once I log in, and if I'm available, it allows me to make outbound calls too. Setting up Ozonetel is quite simple; just enter your credentials, log in, and you're ready to go, using either the manual or blended mode based on your needs. Review collected by and hosted on G2.com.

I think there should be a chat option as well. Review collected by and hosted on G2.com.

Ozonetel is open to customisations based on our call center scenarios for lead management and calling. It also has an easy-to-use interface that agents are comfortable with, which makes day-to-day usage straightforward. Review collected by and hosted on G2.com.

Ozonetel Cloudagent used to have frequent downtime, and while it has reduced now, we still face issues in certain scenarios. Review collected by and hosted on G2.com.

They have updated the user interface, and its very good Review collected by and hosted on G2.com.

Not now, they already updated the user interface, and it's very handy in use Review collected by and hosted on G2.com.

The platform offers a strong user experience, with configurable features that make it easy to adapt to different needs. Customer support is responsive and helpful when active requirements come up. Review collected by and hosted on G2.com.

For any custom development, the process and support from Sales are very slow and time-consuming. Review collected by and hosted on G2.com.