Plum Reviews & Product Details

Nothing. Their service is poor. They are not fufilling their promises Review collected by and hosted on G2.com.

Their service is poor. No help provided, one person called but no resolution yet. Email missing attachments and you have keep following up for more than 72 hours but no response Review collected by and hosted on G2.com.

Amazing UI/UX, lots of perks, multiple functionalities, telehealth, transparent and easy to manage Review collected by and hosted on G2.com.

Not really much to dislike! All works well Review collected by and hosted on G2.com.

I like Plum because it offers low premium rates and high insured amounts, which are applicable to both employees and family parental coverage. The app facility is really useful, as it makes understanding and using medical services much easier for employees. I appreciate that employees can increase the insured amount through extra premium deductions from salary. I also value the parental insurance and top-up enrollment process, along with the multiple ways to connect with Plum like chat, email, and emergency toll-free calls. The 24-hour service availability is great. The digital ID card, fast claim process, and cashless approval make everything quite easy, especially with the multiple hospitals tagged with this insurance company. What's really impressive is that the collaboration with ICICI Lombard has cut the admin load, improved emergency response times, and provided us with new data insights. Employee experience is prioritized over everything, and tools like the app, WhatsApp support, and claims guidance are made for real employees, not just HR. Biometric access, offline health cards, and 24/7 claim help really reduce stress during hospitalizations. These reasons, along with the positive employee NPS, make us want to stick with Plum. Review collected by and hosted on G2.com.

I would like deeper claim status granularity in the app and more proactive alerts on policy sub-limits. Faster e-card updates for mid-term additions and more self-serve analytics for HR would be great. Expanding the regional hospital network visibility could really help, as the ICICI Lombard network is wide but in tier 2/3 towns employees sometimes struggle to identify which hospital is truly cashless. A Plum verified cashless badge or recent rate at that hospital would add confidence. Review collected by and hosted on G2.com.

Plum is best at making unrealistic promises, especially when it comes to real-time endorsement data and better support. Review collected by and hosted on G2.com.

This is the worst support I’ve seen in my 10 years of service handling corporate health benefits. Review collected by and hosted on G2.com.

What I like best about Plum is how easy and seamless it makes the entire insurance process—from subscribing to managing claims. The user-friendly platform, combined with their prompt and supportive customer service, especially during emergencies, truly sets them apart. Review collected by and hosted on G2.com.

One thing I feel Plum could improve is providing clearer guidance for first-time users. While the platform is smooth and easy to use, sometimes it’s a bit confusing to understand the finer details of the policy or what documents are needed during claims. A bit more clarity there would make the experience even better. Review collected by and hosted on G2.com.

The customer support they have. For my claim, they were with me all along and helped me in every step possible. Since I was new to reimbursement I had many questions. Also, they have a top-up option to include your parents at a less cost, if the company is not providing for parents. Review collected by and hosted on G2.com.

I think they can have a hotline for emergency purposes, which I don't think they currently have at this point. Otherwise, we cannot chat with a bot when you are in crisis. Review collected by and hosted on G2.com.

Good practices to avail health services. Review collected by and hosted on G2.com.

There's nothing such as dislike about plum. Review collected by and hosted on G2.com.

Health Insurance from Plum made all claim documentation and billing process very easy during hospitalization, we can connect with customer care executive either via chat or toll-free number. Plum also helps us in getting all the network hospitals where we can avail cashless treatment across India based on your location. Review collected by and hosted on G2.com.

Even if all the documentation process is easy and tracking is easy, the time taken for approval and settling the claim amount to the hospital takes more time, and we have to wait more than 3 hours, which I faced personally. Other than this, the app interface is good. Review collected by and hosted on G2.com.

The platform is incredibly user-friendly, making it easy to onboard and set up health insurance in just a few clicks. Their customer service is top-notch, and they offer great health benefits which are easy to understand for all age-groups. Review collected by and hosted on G2.com.

Nope! I haven't found anything to dislike about Plum yet. Review collected by and hosted on G2.com.

I like the platform and it is easy to manage the insurance for all employees in one place. Review collected by and hosted on G2.com.

It is a little difficult to contact the customer support team. Review collected by and hosted on G2.com.