Kickserv Reviews & Product Details

Kickserv provides an approachable and affordable way for service companies to manage leads, schedule and manage jobs, estimates, invoices and payments from anywhere. Trusted by professionals since 2006, our user interface is easy to use and easy to learn. Mobile applications for iOS and Android and integration with QuickBooks are included with all plans. World class support so you don’t have to go it alone. This is service made simple.

Seller

EverCommerce

Discussions

Kickserv Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Shannon Ketchum

Used by Accenture and 2 others

Beta

Pricing

Pricing provided by Kickserv.

START

$60.00

Flat Rate Per Month

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Kickserv Integrations

(10)

Verified by Kickserv

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Kickserv Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kickserv, and what problem is it built to solve?

Kickserv is used to manage field-service work in one place, bringing job scheduling and dispatch together with customer records, estimates, invoicing, and payments. It helps service teams coordinate office and field work and keep job information organized.

What languages does Kickserv support?

Kickserv supports 1 language: English.

What company sizes and industries is Kickserv the best fit for?

Kickserv appears best suited to small service businesses, especially those handling construction or facilities work. The clearest clusters are:

How long does it take to implement Kickserv across a team?

Kickserv can be up and running quickly, though setup time varies with the team and its workflow. Less than a month is the most common reported range.

What customer support options does Kickserv provide, and how do users find the overall support experience?

Kickserv provides self-service and direct support through resources such as its knowledge base, chat, and phone support. The support experience is often described as responsive and helpful, with users valuing quick, knowledgeable assistance when issues come up.

What is the experience like for teams switching to Kickserv from another tool?

Teams have moved to Kickserv from field-service and CRM tools, accounting software, and manual systems such as spreadsheets or calendars. The change is often about getting scheduling, customer and job history, estimates, and invoicing into a more straightforward shared workflow; teams also describe better coordination between the office and technicians. Setup and data imports can take effort, and accounting sync may need attention during the transition.

What tools and platforms does Kickserv integrate with, and how do these integrations help users get more value from the product?

Kickserv offers 3 integrations, spanning accounting and payment processing:

What features or capabilities could make Kickserv even more useful?

Kickserv could be more useful with stronger reporting and a smoother mobile experience, alongside improvements to customization and field workflows. The most recurring improvement areas include:

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Peter G.

Small-Business (50 or fewer emp.)

7/20/2023

"Exceptional so far."

5/5

What do you like best about Kickserv?

For a small independent servicer, has all the required features I need. Plus, the integration with Stripe is fantastic. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

You can't seem to do all functions within the app (vs the web app). Tough to determine if reminder notifications have been sent. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Peter, thank you for your review. We're glad you are enjoying the benefits of the program and that we can help you manage your business. We are aware of the web vs app functionality and the good news is that we recently hired a dedicated mobile developer whose soul focus will be on improving the app. Stay tuned for some exciting updates coming soon!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Stephen L.

Small-Business (50 or fewer emp.)

2/21/2023

"Great way to organize jobs and keep up with customers."

5/5

What do you like best about Kickserv?

It is a great way to keep track of customers and jobs. Very easy to learn and navigate both the website and the app. The Kickserv team was very helpful with any questions I had. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I wish there were subcategories in the items list. My business covers a broad range of services, making for a very long list of items. Breaking it down into subcategories would make it easier and faster for the technicians to log the appropriate data. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Stephen, thank you so much for choosing Kickserv and taking the time to leave us a review. Our goal is to provide you with an easy to use solution and keep you from dealing with all of that paperwork that is very hard to manage. We want you to know that we welcome your suggestions on how we can improve Kickserv. Please feel free to leave suggestions on our Product Board https://kickserv.productboard.com/portal/1-product-portal/tabs/487a13eb-7f72-44fa-85e2-f468f9f4981d

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Michele W.

Small-Business (50 or fewer emp.)

7/18/2023

"Kickserv is a great help for our business!"

5/5

What do you like best about Kickserv?

I like the ease of use. Support is good, easy integration with Quickbooks. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Sometimes gets glitchy. But, support is good so usually can address it right away. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Michele, thank you so much for taking the time to leave us a review. We really appreciate your feedback and are always thrilled to hear how pleased out customers are with the support they receive. We pride ourselves on providing excellent support to our customers!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Daniel B.

Small-Business (50 or fewer emp.)

5/12/2023

"Works for us. Great balance between performance, features and price point for our small business."

4/5

What do you like best about Kickserv?

Job and client management work well for us. Expensing jobs for our subcontractors has been much easier with the software. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The schedule is decent but I'd like some more options when viewing. Resizing, colors, layout options could be helpful. Some syncing issues with QB but still functional. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Daniel, thank you for taking the time to leave us a review and for your valuable feedback. I'll pass along your comments to the Product Team for consideration for future releases. We appreciate you!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Construction

Small-Business (50 or fewer emp.)

Updated 10/3/2023

Originally submitted 7/19/2022

"KickServ Serves Well"

3.5/5

What do you like best about Kickserv?

KickServ offers one place for scheduling, billing, & invoicing. It is super convenient, user friendly, and very organized. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I have not found any downsides to using KickServ. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv

That is perfect. Having a single place that the entire team can go to find all parts of the job and the field crew's schedules is one of our main purposes.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Jason F.

Manager

Small-Business (50 or fewer emp.)

2/21/2023

"Great CRM to grow your business"

5/5

What do you like best about Kickserv?

Kickserv is very user-friendly and easy for everyone in the office to learn. That said, it is also effortless for our entire staff to stay on the same page with our customers. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Lack of integrations to different services can be a bit of a downfall, but with their public API, it is possible to connect to any other software that offers an API. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Thank you for taking the time to give us your feedback Jason. We welcome suggestions from our end users, so if you have specific integration requests, please send them our way.

See how Kickserv improved

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Rachel S.

Small-Business (50 or fewer emp.)

5/25/2023

"Easy to Use & Effective"

5/5

What do you like best about Kickserv?

ease of use, lots of tracking features have been added in recent years that are great also Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I wish the search feature was a little more in-depth (like being able to search for tags instead of having to run a report ) Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Rachel, thank you for leaving us a review! I'm so glad to hear that you are enjoying the new tracking features. We very much appreciate your input. I'll pass that along to the Product Team. We listen to customer input when determining what new features to add to the product.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Jenn H.

Small-Business (50 or fewer emp.)

5/24/2023

"New to Kickserv"

4/5

What do you like best about Kickserv?

We really like that Kickserv syncs with Quickbooks. Helps us keep all of our accounting and scheduling in one spot. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

A few things we have found that we do not like are not automated terms for different customers we have and the invoice numbers do not sync up with QB. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Jenn, thank you so much for taking the time to review Kickserv. We very much appreciate your input. Please contact our Customer Success Team to discuss the QuickBooks syncing issues you are having. They may have a solution for you. You can start a chat by clicking on the black bubble with the ? from the app or website.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Anu K.

Project Manager

Mid-Market (51-1000 emp.)

Updated 11/23/2022

Originally submitted 11/19/2022

"User-Friendly Software"

4/5

What do you like best about Kickserv?

I like the ability to easily reschedule, create my schedule from any phone or device and have the app sync with my business data. The user interface is very easy to use and customer support is also good. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The only downside to this product is the lack of tech support. I would like to see some more. Review collected by and hosted on G2.com.

What problems is Kickserv solving and how is that benefiting you?

I would like to say that Kickserv has been a lifesaver for my business. It has made our workload more manageable and made us more productive. I know that Kickserv is a cloud-based CRM system but it has so many other features that make it more than just a CRM system. We are able to see what we have, what we need to do next, and what people have done. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Anu, and thank you for choosing Kickserv and taking the time to leave us a review. Our team is very focused on providing good tech support and we're sorry to hear that you feel it's lacking. Please feel free to reach out to us any time using the chat bubble through the app and one of our representatives will respond as quickly as possible and get you the help you need.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Darrian M.

Small-Business (50 or fewer emp.)

5/11/2023

"Kickserv Rocks"

5/5

What do you like best about Kickserv?

Very user friendly. Techs love it in the field. Clients love the client portal. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Honestly only the mobile app. It is good but some users have issues on their androids. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Darrian, thank you so much for taking the time to leave us a review. We hear you on the mobile app. In fact, we just signed on a dedicated lead mobile engineer, so you can look forward to some new mobile updates in the near future. Thank you for being a valued customer.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller