Kickserv Reviews & Product Details

Kickserv provides an approachable and affordable way for service companies to manage leads, schedule and manage jobs, estimates, invoices and payments from anywhere. Trusted by professionals since 2006, our user interface is easy to use and easy to learn. Mobile applications for iOS and Android and integration with QuickBooks are included with all plans. World class support so you don’t have to go it alone. This is service made simple.

Seller

EverCommerce

Discussions

Kickserv Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Shannon Ketchum

Used by Accenture and 2 others

Beta

Pricing

Pricing provided by Kickserv.

START

$60.00

Flat Rate Per Month

View More Pricing Information

Kickserv Integrations

(10)

Verified by Kickserv

Show More Integrations

Kickserv Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kickserv, and what problem is it built to solve?

Kickserv is used to manage field-service work in one place, bringing job scheduling and dispatch together with customer records, estimates, invoicing, and payments. It helps service teams coordinate office and field work and keep job information organized.

What languages does Kickserv support?

Kickserv supports 1 language: English.

What company sizes and industries is Kickserv the best fit for?

Kickserv appears best suited to small service businesses, especially those handling construction or facilities work. The clearest clusters are:

How long does it take to implement Kickserv across a team?

Kickserv can be up and running quickly, though setup time varies with the team and its workflow. Less than a month is the most common reported range.

What customer support options does Kickserv provide, and how do users find the overall support experience?

Kickserv provides self-service and direct support through resources such as its knowledge base, chat, and phone support. The support experience is often described as responsive and helpful, with users valuing quick, knowledgeable assistance when issues come up.

What is the experience like for teams switching to Kickserv from another tool?

Teams have moved to Kickserv from field-service and CRM tools, accounting software, and manual systems such as spreadsheets or calendars. The change is often about getting scheduling, customer and job history, estimates, and invoicing into a more straightforward shared workflow; teams also describe better coordination between the office and technicians. Setup and data imports can take effort, and accounting sync may need attention during the transition.

What tools and platforms does Kickserv integrate with, and how do these integrations help users get more value from the product?

Kickserv offers 3 integrations, spanning accounting and payment processing:

What features or capabilities could make Kickserv even more useful?

Kickserv could be more useful with stronger reporting and a smoother mobile experience, alongside improvements to customization and field workflows. The most recurring improvement areas include:

G2 reviews are authentic and verified.

Here's how.

Jeff F.

Owner

Small-Business (50 or fewer emp.)

9/22/2023

"Best scheduling software for $"

5/5

What do you like best about Kickserv?

Kickserv has kept me on schedule and track advertising. Keeps track of work income and taxes. Great to have at the end of the month Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I really haven't had and issue other than the new credit card processing on App on phone Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Jeff, we appreciate you taking the time to leave us a review. It's always nice to hear how Kickserv is solving problems our customers are facing. Anything we can do to help make your job a little bit easier is a win! Please let us know if there is any way we can assist you. Our Customer Success Team is always available.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Philip R.

Small-Business (50 or fewer emp.)

2/21/2023

"Stop looking, you found it"

5/5

What do you like best about Kickserv?

I really like that Kickserv doesn't try to be anything it's not. Some products attempt to be a one-stop application for absolutely all business needs at the expense of being good at any of them. Kickserv is a fantastic application for handling estimates, jobs, and invoices. The way it's been architected allows you to very fluidly go from just using basic functions to working in more and more features. All the knobs are there, but it's really easy to get started using just a few of them. Growth potential is really on you.

Being both an end user and our company's administrator, I see both sides of the usage coin. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

My single largest complaint is that I can't customize the mobile device view of what customers see when looking at an estimate/invoice. I get why that decision was made; I just happen to disagree with it. The support staff is very responsive and, unlike some companies, they actually do listen to what their users say. They welcome suggestions and it's not uncommon to see them implemented down the road. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Philip, thank you for taking the time to leave us such an in-depth review. We really do listen to the feedback we receive and our success managers look forward to talking to customers (really!) We want to make service simple for all of our customers and that means staying focused and not chasing every squirrel that pops by. We hope you always feel free to provide us with suggestions.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Kevin M.

Owner - Locksmith

Small-Business (50 or fewer emp.)

2/21/2023

"Great Dispatch Program for Small Service Business"

5/5

What do you like best about Kickserv?

We are a small locksmith shop that has been using KickServ for a few years. We really like it. It has good function on both the web interface and the mobile app. Pricing is reasonable for a shop with a small number of technicians. It is easy to set up and tracking calls from start to finish. The search on the web interface works really well. The mobile app is very convenient for the techs and viewing calls and taking payments is not complicated. The sync with QuickBooks Desktop and Online both work well. We are currently on QuickBooks Online. All of the parts and pricing from QuickBooks Online will sync to the KickServ app so that you have parts and pricing available. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

We would like to see something a little different for card payments. We like Stripe as a processor. We only have about 25% success reading a credit card using the camera. The embossed numbers work well, but any card with printed numbers we don't even bother trying. We would like to see some sort of Bluetooth reader that we can use for the cards. I'm sure that adds its own set of complications. The search functions on the mobile app are a bit complicated and could use some work. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Kevin, we really appreciate your feedback. We know you are busy and we appreciate you taking time out of your schedule to leave us a review. Your credit card payment feedback is being passed along to the product team. Hopefully we will have an improvement to report in the near future. Have a great day!

Current UserValidated ReviewerSource: Organic

Norma C.

Small-Business (50 or fewer emp.)

Updated 10/17/2023

Originally submitted 9/26/2023

"KickServe"

5/5

What do you like best about Kickserv?

What I like the most is that it is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

the customer service pop-ups at all times Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Norma, thank you for taking the time to leave us a review. We try to keep the pop-ups at a minimum, but we appreciate your feedback. We will work to prioritize better to ensure they are relevant and less frequent.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Aaron S.

Small-Business (50 or fewer emp.)

9/27/2023

"Kickserv review"

2/5

What do you like best about Kickserv?

Allows me to customize reports and follow orders Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The app and browser versions don't allow for the same features to be used Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Aaron, thank you for your feedback. We are disappointed that you only gave us 2 stars and would invite your feedback on how we can improve the application to give users a better experience. We have recently hired a dedicated mobile developer and he is already making great improvements with many more to come. If you have any specific suggestions, please feel free to reach out to support@kickserv.com and we will pass them along to the product team.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Jaime O.

Director

Small-Business (50 or fewer emp.)

9/22/2023

"it has help to solve mayor issues on work following"

4.5/5

What do you like best about Kickserv?

That let me control all the employees and give information of services in advance Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

we need more custom fields and a way of tracking customer purchase orders Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Jaime, thank you for taking the time to leave us a review. On our subscription plans Standard and above, you can create custom fields. That may be something you can look into down the road. Thank you for choosing Kickserv!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Lalit S.

Mid-Market (51-1000 emp.)

2/18/2023

"Outstanding Service"

4.5/5

What do you like best about Kickserv?

There are many different ways to automate your business processes but KickServ is different. They have a built-in solution for any of your business needs. I can use KickServ to communicate with our clients about your availability, estimate their projects, and support their needs. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

In terms of its functionality, I had not any complaints about this software, So I have no reason to complain. Review collected by and hosted on G2.com.

What problems is Kickserv solving and how is that benefiting you?

I've been using KickServ for a few months now and I've been very happy with it. The interface is straightforward and easy to use. Every time I need to change something, the interface is intuitive. I use it for scheduling, assigning jobs to employees, managing workflows and tasks, and even communicating with my customers. It's an ideal replacement for email and phone calls. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Lalit, thank you so much for your feedback. We're thrilled that Kickserv is intuitive and has improved your workflow. We're here for you if you have any questions as you're diving deeper into the software. Please don't hesitate to reach out.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

M. O.

Small-Business (50 or fewer emp.)

Updated 7/18/2023

Originally submitted 2/23/2023

"Way better than SharePoint"

5/5

What do you like best about Kickserv?

User-friendly; easy to customize; many helpful tools; super helpful customer service Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The # of allowed users should be better distributed among the different available packages. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Thank you for taking the time to leave us a review. We greatly appreciate your feedback! We aim to make Kickserv easy to use so that you don't have to write any code or read a lengthly manual. Please feel free to contact us anytime if you have questions/comments.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Doug H.

Small-Business (50 or fewer emp.)

2/9/2023

"An Outstanding Customer Relations Management Software Platform for Service Companies"

5/5

What do you like best about Kickserv?

The calendar is wonderful; Support is EXCELLENT; the Quickbooks interface works well, and the invoicing and financial reporting are just what we need. The Stripe interface is a game changer. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The technician mobile app could use some work to make it easier to use; Some of the standard reports could be improved for our needs; It would be nice to have the ability to pay for changes to be made that would better meet our needs. Review collected by and hosted on G2.com.

What problems is Kickserv solving and how is that benefiting you?

Our field technicians can see their schedules, add notes and images, and see what has been done for our customers in the past. We are able to do invoicing efficiently, collect payments effectively, and deal with AR issues easily. We are able to quickly coordinate schedules, and make good plans for work. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Doug, thank you for the review. We are very focused on enhancing the mobile app and are in the process of hiring a new developer that will be dedicated to the mobile app. We are currently interviewing for that position. We really appreciate your feedback and hope to announce some updates soon.

Current UserValidated ReviewerSource: Organic

Jon D.

Mid-Market (51-1000 emp.)

Updated 1/19/2024

Originally submitted 7/19/2023

"Great Service."

5/5

What do you like best about Kickserv?

we have been using kickserv for a few years now on a small scale about 6 months ago we brought the whole company on board we had some growing pains but Chris and Abe at tech support walked me through every question I had. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Most of the probles I have had with Kickserv have been user error or in the syncing process with quickbooks desktop. From what i understand most of these problems have been resolved with quickbooks online. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi John, thank you so much for taking the time to leave us a review. We really appreciate. I'll share your comment with Chris & Abe. They always like to hear from our customers. They really are top notch!

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller