Kickserv Reviews & Product Details

Kickserv provides an approachable and affordable way for service companies to manage leads, schedule and manage jobs, estimates, invoices and payments from anywhere. Trusted by professionals since 2006, our user interface is easy to use and easy to learn. Mobile applications for iOS and Android and integration with QuickBooks are included with all plans. World class support so you don’t have to go it alone. This is service made simple.

Seller

EverCommerce

Discussions

Kickserv Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Shannon Ketchum

Used by Accenture and 2 others

Beta

Pricing

Pricing provided by Kickserv.

START

$60.00

Flat Rate Per Month

View More Pricing Information

Kickserv Integrations

(10)

Verified by Kickserv

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Kickserv Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kickserv, and what problem is it built to solve?

Kickserv is used to manage field-service work in one place, bringing job scheduling and dispatch together with customer records, estimates, invoicing, and payments. It helps service teams coordinate office and field work and keep job information organized.

What languages does Kickserv support?

Kickserv supports 1 language: English.

What company sizes and industries is Kickserv the best fit for?

Kickserv appears best suited to small service businesses, especially those handling construction or facilities work. The clearest clusters are:

How long does it take to implement Kickserv across a team?

Kickserv can be up and running quickly, though setup time varies with the team and its workflow. Less than a month is the most common reported range.

What customer support options does Kickserv provide, and how do users find the overall support experience?

Kickserv provides self-service and direct support through resources such as its knowledge base, chat, and phone support. The support experience is often described as responsive and helpful, with users valuing quick, knowledgeable assistance when issues come up.

What is the experience like for teams switching to Kickserv from another tool?

Teams have moved to Kickserv from field-service and CRM tools, accounting software, and manual systems such as spreadsheets or calendars. The change is often about getting scheduling, customer and job history, estimates, and invoicing into a more straightforward shared workflow; teams also describe better coordination between the office and technicians. Setup and data imports can take effort, and accounting sync may need attention during the transition.

What tools and platforms does Kickserv integrate with, and how do these integrations help users get more value from the product?

Kickserv offers 3 integrations, spanning accounting and payment processing:

What features or capabilities could make Kickserv even more useful?

Kickserv could be more useful with stronger reporting and a smoother mobile experience, alongside improvements to customization and field workflows. The most recurring improvement areas include:

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Debalina B.

Small-Business (50 or fewer emp.)

8/9/2023

"Excellent easy to use solution with excellent well built user interface"

5/5

What do you like best about Kickserv?

I like this cloud-based service that offers a nice and flexible user interface with good colors. I specially like the always responsive support and the low cost subscription, plus this software is easy to set up and shows a lot of efficiency when using it. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

For now I could only complain about certain functions that have performance and syncronization problems. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Debalina, thank you so much for your feedback. We work very hard to be responsive to customer questions and our support team is the best! Please let us know if we can be of assistance.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Phil G.

Small-Business (50 or fewer emp.)

7/18/2023

"Keeps my business going"

5/5

What do you like best about Kickserv?

Being able to schedule jobs, and set repeat work for clients is extremely useful. This reduces the potential for losing clients. The ability to set reminders through email and text helps immensely as well as the apps integration with the map in my phone. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The app is very useful, but certain things can only reliably be done through the website (like marking a job done, scheduling future work and updating client details). Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Phil, thank you so much for leaving us a review. We appreciate your feedback. Good news! We recently hired a dedicated mobile engineer and he is already working on improvements to the mobile application, so we will have a new release announcement in the near future and continual improvements that will make Kickserv on the go easier.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Kuldeep S.

Staff Consultant

Mid-Market (51-1000 emp.)

2/27/2024

"Kickserv Review"

4.5/5

What do you like best about Kickserv?

Best thing about Kickserv is that it helps businesses streamline their operations, providing efficiency in job management. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

This tool lacks some functionalities which are critical for specific industries. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Kuldeep. Thank you for leaving us a review. Can you please be more specific about which functionalities are critical for your industry? That type of specific feedback is very helpful for our product team when they are planning future updates. Please send us an email to support@kickserv.com.

Validated ReviewerIncentivizedSource: G2 invite

Tony R.

Small-Business (50 or fewer emp.)

8/7/2023

"Excellent customizable tool with functions that give good results"

5/5

What do you like best about Kickserv?

I like the ease of use and that it is very intuitive and ultra customizable. I also love that it helps a lot to always be active and productive while working in the background, plus it is cloud based and is used a lot on a daily basis and solves problems. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I think the only problems it presents were in the lack of performance of the servers showing slowness. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Tony, we appreciate your review. Thank you for taking the time to let us know how well Kickserv is working for you and the problems that it's solving. We work hard to ensure that the product is functional for our users, especially when out in the field. Please reach out if you need any assistance from us.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Tim T.

Owner/Operator

Small-Business (50 or fewer emp.)

12/19/2023

"I already recommended to my friend"

5/5

What do you like best about Kickserv?

The reason I signed up with Kickserv was to better track history and billing for our customers.

We do residential new construction as well as service work and this managed to help fit both of those needs. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The inability to set terms for the customers and have it send emails/reminders based on those terms. This is the main issue that downside to switching to Kickserv from our QB billing. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Tim, thank you so much for taking the time to leave us a review. We appreciate your feedback. If you don't mind, please send an email to support@kickserv.com with some specifics about the terms settings you need for billing and they can pass that along to the Product Team for future consideration. The more details, the better! Please reach out at any time if you need help on your account.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Bessie E.

Small-Business (50 or fewer emp.)

8/9/2023

"Easy to use and control software with very flexible browser"

5/5

What do you like best about Kickserv?

I like it because it is a product that provides a good user experience due to its functions such as tracking, calendar, custom colors, good learning curve and that it offers tracking functions and it was easy to implement and manage. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I think the way it works in the browser is better than with the app. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Bessie, we really appreciate the time you took to leave us a review. We are working on adding enhancements to the mobile application and will have new features coming soon, so please stay tuned! We recently brought on an engineer that is focused 100% on mobile and we have some exciting things in the pipeline.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Kristin K.

Owner

Small-Business (50 or fewer emp.)

9/28/2023

"Excellent Customer Support & Product"

5/5

What do you like best about Kickserv?

Easy to schedule appointments. Easy to sync with Quickbooks. User friendly software and app. Customer service is very quick and also knowledgable enough to solve any issues quickly. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Would like it to be more customizable to our specific needs. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Kristin, thank you for taking the time to leave us a review. We are so happy to hear that you are getting great benefits from your Kickserv subscription. If you have some specific feedback for us on customization needs that you have, please send us a message at support@kickserv.com and we will pass them along to our product team for future consideration. Most of our best ideas for product enhancements come from our users!

Current UserValidated ReviewerSource: Seller invite

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/29/2024

"Kickserv Review"

4.5/5

What do you like best about Kickserv?

The best thing about Kickserv tool is that it is very user friendly and provides best user interface experience Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Pricing structure is the main concern of Kickserv tool as its slightly higher so it should be more affordable. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Thank you for leaving us a review. We aim to provide a very user friendly app with an intuitive user interface and are pleased to hear that we are meeting that goal! Please feel free to contact us at support@kickserv.com if you have any questions or need assistance.

Validated ReviewerIncentivizedSource: G2 invite

Brandon O.

Realtor

Small-Business (50 or fewer emp.)

9/26/2023

"Kickserv has been helpful in keeping our Client Management in order"

4.5/5

What do you like best about Kickserv?

We use Kickserv everyday to schedule appointments with clients and send them updates regarding when we are on our way to see them. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The app needs some improvements, not all information is easy to access in the app. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Brandon, we appreciate your feedback. We'd love to hear some more specifics about what you think about the app and suggestions for improvement. Our product team is open to conversations with existing users to hear their thoughts. If you'd be interested in speaking with them, please send an email to marketing@kickserv.com and I'll pass along your information.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Laure A.

Small-Business (50 or fewer emp.)

7/26/2023

"Easy to use and customize tool to automate work"

5/5

What do you like best about Kickserv?

I like this tool because it automates our processes and offers a mobile application to always be online. I also like that it is excellent for its flexibility and its user interface, in addition you can manage invoices and budgets in a simple way. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

It is an excellent software for which I have no complaints. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Laure, we really appreciate you taking the time to leave us a review. We know it takes time out of an already busy day to do so, but we very much appreciate it. If you have any feedback for us, please feel free to start a chat out of the application. Our Success Managers are available to help you!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller