Kaleo Reviews & Product Details

Unlike most CM's, Kaleo's makes it easy to find a question based on your issue. It seems to be customized to your issue and personalized for yout needs. It is very easy to navigate and is easy to integrate into everyday use. Normally when dealing with IT support you leave with additional frustration, or even more issues. Due to language and knowledge barries. you can skip customer support lines all together and it is something that can be implemented into everything not just customer support. I will use evertime for any questions I have because it saves me time and frustrations. Review collected by and hosted on G2.com.

The only real issue io have is that at times it takes a bit to load. i have also seen issues where there is a focus on the use of jargen and not termanology that an average customer understands. Review collected by and hosted on G2.com.

easy tp access and easy to find information Review collected by and hosted on G2.com.

It seemed unorganized at first till i learned how to searh Review collected by and hosted on G2.com.

I like that it works similarly to a google search engine and allows you to quickly search topics and find knowledbase articles with answers Review collected by and hosted on G2.com.

Setup is more like a forum rather than a library of materials and articles Review collected by and hosted on G2.com.

Kaleo really shines with its feature that automates the creation of FAQs from routine questions, which is a big time-saver. It also integrates well into other tools like ServiceNow, making it easy to access info without switching apps. Plus, the bite-sized answers it provides are super digestible. Review collected by and hosted on G2.com.

On the downside, the interface isn't the smoothest, which can make it frustrating to use at times. And while it aims to reduce the load on IT support, the occasional bugs and glitches can sometimes mean you end up needing more help, not less. Review collected by and hosted on G2.com.