--- title: Kaleo Reviews meta\_title: 'Kaleo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Kaleo works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 4 scale: '5' date\_modified: '2026-06-04' parent\_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Kaleo Reviews & Product Details Kaleo provide a software that help companies collect and analyze expertise and employee data to deliver answers to employees, used by customers to make the most out of their technology investments, to reduce support costs, and to bring agility to the workplace - all while capturing tacit knowledge across the organization. * * * Seller [Kaleo Software](https://www.g2.com/sellers/kaleo-software) Discussions [Kaleo Community](https://www.g2.com/products/kaleo/discuss) Show More ## Top-Rated Alternatives [ ![Stack Internal](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stack Internal") Stack Internal 4.5/5(794) ](https://www.g2.com/products/stack-internal/reviews) [ ![Bloomfire](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomfire") Bloomfire 4.6/5(515) ](https://www.g2.com/products/bloomfire/reviews) [ ![Slack](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Slack") Slack 4.5/5(39,317) ](https://www.g2.com/products/slack/reviews) [ View All Alternatives ](https://www.g2.com/products/kaleo/competitors/alternatives) ![Samara O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samara O.") SO Samara O. Executive Assistant Mid-Market (51-1000 emp.) 4/16/2024 "Kaleo is a good resource for providing easy to follow steps to answer your basic questions and needs" 5/5 What do you like best about Kaleo? Unlike most CM's, Kaleo's makes it easy to find a question based on your issue. It seems to be customized to your issue and personalized for yout needs. It is very easy to navigate and is easy to integrate into everyday use. Normally when dealing with IT support you leave with additional frustration, or even more issues. Due to language and knowledge barries. you can skip customer support lines all together and it is something that can be implemented into everything not just customer support. I will use evertime for any questions I have because it saves me time and frustrations. Review collected by and hosted on G2.com. What do you dislike about Kaleo? The only real issue io have is that at times it takes a bit to load. i have also seen issues where there is a focus on the use of jargen and not termanology that an average customer understands. Review collected by and hosted on G2.com. What problems is Kaleo solving and how is that benefiting you? Most call centers are not based in Asia, Indonesia, China, India, and everywhere else around the globe. As a customer this presents a unique problem. When calling for support we often get an individual with no real knowledge following a scripted response. There is also no real emphasis on empathy over sympathy. Many interactions leave you frustrated, and unresolved. With Kaleo you dont get that. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Stephanie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie G.") SG Stephanie G. retail advocate Small-Business (50 or fewer emp.) 4/17/2024 "it allows me to see the area in which I need to improve" 5/5 What do you like best about Kaleo? easy tp access and easy to find information Review collected by and hosted on G2.com. What do you dislike about Kaleo? It seemed unorganized at first till i learned how to searh Review collected by and hosted on G2.com. What problems is Kaleo solving and how is that benefiting you? it allows us to easily access the help we need in real time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Lidia Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lidia Z.") LZ Lidia Z. Mid-Market (51-1000 emp.) 4/17/2024 "Kaleo- great knowledge base system" 4.5/5 What do you like best about Kaleo? I like that it works similarly to a google search engine and allows you to quickly search topics and find knowledbase articles with answers Review collected by and hosted on G2.com. What do you dislike about Kaleo? Setup is more like a forum rather than a library of materials and articles Review collected by and hosted on G2.com. What problems is Kaleo solving and how is that benefiting you? It is allowing a place for employees to ask new questions and use our resources and pull them into one place Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 4/18/2024 "Works as expected but Confluence already works okay for us" 3/5 What do you like best about Kaleo? Kaleo really shines with its feature that automates the creation of FAQs from routine questions, which is a big time-saver. It also integrates well into other tools like ServiceNow, making it easy to access info without switching apps. Plus, the bite-sized answers it provides are super digestible. Review collected by and hosted on G2.com. What do you dislike about Kaleo? On the downside, the interface isn't the smoothest, which can make it frustrating to use at times. And while it aims to reduce the load on IT support, the occasional bugs and glitches can sometimes mean you end up needing more help, not less. Review collected by and hosted on G2.com. What problems is Kaleo solving and how is that benefiting you? Mainly managing FAQs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Kaleo for G2 to provide buying insight. 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