Application Management perspective
ISOtrain has been implemented 6 years ago within Synthon and transformed our organisation from a mostly paper based system into a reliable electronic Learning Management System.
With the help of Softek we were able to establish a solid interface with our Document Management System (DMS). This interfaces fully automates all new, updated or retired documents from our DMS in ISOtrain.
End User Perspective
From End Users perspective ISOtrain is very user friendly.
Training Coordinator (TC) perspective
ISOtrain offers strong functionality to group Courses logically together in so called Modules. Modules can also be grouped together in a so called Curriculum. A Curriculum can be compared with a Job Training Program. Once the Modules and Curricula are available in ISOtrain, these easily can be assigned to (new) Employees which we see as very powerfull. Review collected by and hosted on G2.com.
Application Management perspective
ISOtrain is a stable application without much issues. ISOtrain (and related software) incidents can be reported to Softek via their Support Portal.
In general Softek offers quick response times on Incidents, but especially for low critical Incidents the resolve times are to long (years). This is also my experience for Enhancement Requests which never see (until now) the day of light.
The support we have from the Softek Support Portal is good. They give quick response and are friendly.
End User Perspective
Besides the ISOtrain interface who needs an refresh, no complaints from 1600 End users
Training Coordinator (TC) perspective
Within Synthon we do have a lot of Training Coordinator. New Training Coordinator experience ISOtrain as difficult. Review collected by and hosted on G2.com.
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This reviewer was offered a nominal incentive as thanks for completing this review.
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