isolved Reviews & Product Details

The ability to use one program to handle all aspect within the payroll systems is key! Simplifies tasks and allows for information to not be lost between two programs. Review collected by and hosted on G2.com.

I do not recall anything negative to report to you about the program. Review collected by and hosted on G2.com.

Employees being able to preview their checks ahead of time, update their own information, including demographic, tax, direct deposit, life events and life event benefits enrollment, etc.

Employees also do open and life event enrollment in iSolved, vs our benefits admin platform. There's a little bit of extra work for me to then transfer that information into the BenAdmin system, but not having to have employees go into a separate (cumbersome and non-intuitive) system and all of the issues and questions that used to generate far outweighs the work I have to do to get the information into the BenAdmin system. I'm hoping in year two iSolved can help me create a report in the system that would be exported into a CVS file that matches the format of the import file required for the BenAdmin system. If I can get that created, that will further reduce time and effort on my part to port the open enrollment information from iSolved to the BenAdmin system.

We opted for a one-way integration with the BenAdmin system, so at least no longer have to enter new employees into the BenAdmin system, nor duplicate demographic updates from iSolved into the BenAdmin system.

We also opted for the integration with our retirement system, which has GREATLY reduced errors and improved timeliness of the retirement remittances. That integration has been very, very helpful and very worth the cost to get it set up.

So far we've been able to "automate" several onboarding tasks (mostly related to demographics, employment, tax, and payroll) which has cut helped streamline that process. We will be working with iSolved in the coming weeks to hopefully incorporate many more of our onboarding tasks into iSolved to further streamline that process.

The interface is pretty good. I appreciate the two options for the user interface: traditional menu-driven and the adaptive option. For those using the menu-driven interface, while on first glance it can look overwhelming (particularly for admins) the search bar is key and I use it all the time! (One challenge I've found is trying to help staff navigate either option. I use the traditional interface, so it can be harder to help staff using the adaptive option to navigate the system, simply because I'm not as familiar with it. However, the fact that it's similar to the iSolved APP is helpful, and I can often use the app for guidance when trying to help someone navigate the adaptive version.)

Thus far I've not experienced any downtime or really even sluggish performance when using the system; something one doesn't typically consider UNLESS one experiences any issues with downtime or slow processing.

Regarding pricing, I do feel like iSolved's pricing is reasonable. It's not the least expensive platform on the market, but it's far from being among the highest priced options. While I think all-in-all it's about the same cost as our prior system, there is so much more functionality that we are leveraging, so think it's been a very good value and worthwhile investment.

I don't think I've utilized much of the Ai features, but I can at least speak to the AI chat bot, SAM: I'm able to look up information not just on where to find/how to do something, but I like that it saves my prior dialogues and I can easily go back to them as needed without reinitiating the same dialogue.

Lastly, regarding additional pros, iSolved's customer support has thus far been excellent. The response time is typically very quick, whether via email or phone, and I'm typically routed to the correct specialist for help within 24 hours, often much faster for time-sensitive things that may come up, e.g., as we're trying to submit payroll. Review collected by and hosted on G2.com.

The only shortcoming I've encountered so far (and the only reason I didn't give a 10 re: my recommending this to others) is the inability to enter retroactive time-off requests. We pay all of our exempt staff (which comprises the vast majority of our benefits-eligible staff) in advance, so if any of those employees have a sick day during the period in/for which they've already been paid,I'd have to do a manual accrual adjustment. However, I understand iSolved is currently working on advanced accruals and I'm hopeful that will include allowing for submission of retroactive PTO requests. This would better enable to us to fully utilize the functionality for staff to make PTO requests and admin approvals thereof, and allow us to get away from a current spreadsheet tracking system, which of course pis a bit time-intensive and may not pick up / account for everyone's absences, nor when plans change and someone's noted time off on our Google calendar, which is a significant input to our current PTO tracking. Review collected by and hosted on G2.com.

The user interface is intuitive, which makes the platform easy to use and straightforward to teach to new users. I’ve been using this product for five years, and aside from small security updates, the platform has largely remained the same. Review collected by and hosted on G2.com.

The only thing I haven’t enjoyed about using iSolved is their customer service. While the individuals I’ve dealt with have been friendly, the turnaround time on tickets can be very slow. Often, there are several different people providing help throughout the ticket’s resolution, which can make the process feel less consistent. Review collected by and hosted on G2.com.

I use isolved multiple times daily. I truly love how reliable it is and the built-in checks and balances. But what I appreciate most is the people. When I call, I speak to a member of a dedicated team. I have had the same benefits enrollment specialist for three years and she is PHENOMENAL. I have also had the experience where I just didn't jive with a dedicated module rep. She was knowledgeable and personable but we just didn't connect when communicating together. Without any fuss or issue, we were paired with another rep. Knowing that people are behind every keystroke makes a real difference. Review collected by and hosted on G2.com.

There seems to have been a transition in how trouble tickets were routed and responded to in the last six months. During this time, I had to follow up on trouble ticket communications, which I never had to do before. It might have been growing pains from getting into a new rhythm. While I haven't needed to submit a trouble ticket in the last two months and believe the issue has been resolved, this experience was a downside. Additionally, the AI hub is not intuitive or responsive. I have to log in specifically to look for updates instead of being alerted and have to read through recommended resources before submitting a concern. I am sure this will evolve as feedback is processed but it's painful right now. Review collected by and hosted on G2.com.

What I like best about isolved is that it keeps payroll, HR, benefits, and time tracking in one place. The system makes it easier to access employee information, manage payroll processes efficiently, and gives employees self-service access to their pay and personal information. The centralized platform helps reduce administrative work and improves overall efficiency. Review collected by and hosted on G2.com.

One thing I dislike about isolved is that some features can be difficult to navigate, and certain tasks require more clicks than expected. Reporting and finding specific information can sometimes be time-consuming, especially for less frequent users. Review collected by and hosted on G2.com.

I like how you can monitor activity of who and when an application was viewed. This gives a full scope of candidate history, notes, which recruiter interviewed them etc. It saves me time when making decisions on moving candidates forward. The AI email templates also make it easy for me to reach out to candidates. The onboarding piece is simple and easy as well and it works together well with the HRIS portion of the software. Review collected by and hosted on G2.com.

The interface can be a bit confusing for me. It's hard to easily view resumes - I have to download each one to be able to read it sufficiently. They've recently changed the search feature which has made it significantly harder to search applicants - speed is a big factor as well. Review collected by and hosted on G2.com.

I find isolved very intuitive and simple to use, which makes a significant difference. Their customer service is very good, always providing assistance when needed. The payroll processing feature is extremely easy, allowing our employees to have information about their accounts right at their fingertips, which is very helpful for them. Before using isolved, payroll and tax preparation was a time-consuming manual process, but now it's just a matter of reviewing time cards, a couple of clicks, and payroll is submitted. Legal documents are also submitted for tax purposes, and direct deposits are handled efficiently. What used to take me about five hours now only takes around thirty minutes. This change has modernized our company, and the steps isolved has taken have truly helped our team. Review collected by and hosted on G2.com.

Their search engine could be maybe a little bit better. I find that sometimes looking for a report and using the search bar isn't as helpful as I'd like it to be. I usually have to call customer service if I can't find it. It might be helpful to have some AI capabilities where you could ask questions to speed up the search process. Review collected by and hosted on G2.com.

I really value that isolved covers every area of the employee life cycle, truly living up to their claim of handling everything from hire to retire. It's been very helpful to have attract and hire as a fully integrated tool, allowing recruiting information to flow directly without manual dual entry. Once employees are in the payroll system, we have great leave management capabilities and can effectively off-board an employee, ensuring everything is covered regarding benefits and returning company assets. Additionally, the partner tax service has been invaluable in reviewing all implementation setups, handling all filings and payments on our behalf, and providing great communication and tools to verify tasks are done accurately. The integration team was very helpful, working through a lot of the setup items. Review collected by and hosted on G2.com.

I wish that customer support response times were better in certain areas. I also wish that there was more documentation available on things that can be added to your isolved environment. For example, there's certain reports or pay item calculation options that are available and just not added to partner environments unless you open a ticket and question it. Review collected by and hosted on G2.com.

I have been demoing other sites honestly; this platform feels dated and not user-friendly compared to what is out there, But Workers like

DANi RODRIGUEZ

CSR | Customer Support Representative Will keep me here. She truly is a part of why you have retention, even if the failure is in how we approached something; she doesn't make you feel that she empathizes with your frustrations and works through them versus matching it. She makes you feel heard, understood, and see things through. Review collected by and hosted on G2.com.

The out date system tends to glitch alot. Commuinications with some departments. Review collected by and hosted on G2.com.

Easy timecards; easy to onboard new employee; employees like app; support has been responsive to questions; perform module helps with performance reviews Review collected by and hosted on G2.com.

no training on the company wide settings and custom reports - for example, how to create a new vacation policy - we would need to ask support for help, which would be easy enough to get, but sometimes you want to know how Review collected by and hosted on G2.com.