--- title: isolved Reviews meta_title: 'isolved Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1316 reviews by the users' company size, role or industry to find out how isolved works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 1316 scale: '5' date_modified: '2026-06-30' parent_category: name: HR url: https://www.g2.com/categories/hr --- # isolved Reviews **Vendor:** isolved HCM **Category:** [HCM Software](https://www.g2.com/categories/hcm-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 1,316 ## About isolved isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com. ## isolved Pros & Cons **What users like:** - Users commend the **exceptional customer support** of isolved, highlighting prompt assistance and personalized service from representatives. (318 reviews) - Users value the **excellent customer support** and assistance provided by isolved, enhancing their overall experience. (307 reviews) - Users appreciate the **ease of use** of isolved, highlighting its intuitive data entry and excellent customer support. (252 reviews) - Users value the **intuitive and efficient payroll application** of iSolved, ensuring precise management of employee payments. (136 reviews) - Users appreciate the **quick response time** of iSolved, which enhances support and resolves issues efficiently. (126 reviews) - Users appreciate the **comprehensive features** of isolved, enhancing HR processes and overall user experience efficiently. (98 reviews) - Payroll Ease (80 reviews) - Simple (74 reviews) - Efficiency (68 reviews) - Users appreciate the **efficient payroll management** of iSolved, enjoying quick access to comprehensive reports and support. (68 reviews) **What users dislike:** - Users express frustration with **poor customer support** , citing unresponsive inquiries and inefficient service that complicates their experience. (133 reviews) - Users find the system **not intuitive** , facing challenges with basic functionalities and navigation leading to frustration. (98 reviews) - Users find isolved to have **limited features** , often feeling basic options are insufficient for their business needs. (68 reviews) - Users find isolved to be **not user-friendly** , with a confusing interface and inefficient support complicating their experience. (57 reviews) - Users find **limited customization** frustrating, particularly in report generation and outdated interface, making tasks cumbersome. (51 reviews) - Complex Reporting (49 reviews) - Steep Learning Curve (49 reviews) - Users express frustration with the **missing features** in isolved, limiting access and causing issues with changes and upgrades. (47 reviews) - Difficulty (39 reviews) - Users express frustration with the **steep learning curve** due to insufficient training and frequent issues during implementation. (38 reviews) ## isolved Reviews ### 1. Challenging Setup and Navigation Issues **Rating:** 1.0/5.0 stars **Reviewed by:** Emily Y. **Reviewed Date:** November 19, 2025 **What do you like best about isolved?** At this point I can not think of anything **What do you dislike about isolved?** I find isolved challenging to use compared to other payroll companies I've experienced. The interface is not user-friendly, making navigation difficult—it was particularly cumbersome having to teach the owner how to use it. Tracking employee time does not work smoothly; it often requires several attempts to delete or change times, which is frustrating. Furthermore, isolved doesn't integrate well with other tools or software that we currently use, leading to compatibility issues. The initial setup was dreadful and overly complicated, taking months with many unhelpful calls, making it hard to simply set up a payroll system for just five employees. **What problems is isolved solving and how is that benefiting you?** n/a **Official Response from Natalie Nowak:** > We apologize for the challenges you've experienced with isolved. We appreciate your feedback and will use it to improve our interface and navigation for a better user experience. ### 2. Detailed and User-Friendly, But Some Features Are Overly Complex **Rating:** 3.0/5.0 stars **Reviewed by:** Will K. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about isolved?** Very detailed. Seems to be pretty user friendly, etc. **What do you dislike about isolved?** Almost too complex in some features. The building reports should be a little easier when wanting to produce information. Make a little more user friendly as well. Our employees seem to have issues with some features constantly. **What problems is isolved solving and how is that benefiting you?** Solved our payroll issue not having to keep in house. **Official Response from Natalie Nowak:** > We appreciate your feedback and understand the importance of user-friendly features. We are constantly working to improve our platform and will take your suggestions into consideration for future updates. ### 3. Good for Tracking Pay **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about isolved?** It's easy enough to schedule time off and track YTD details. **What do you dislike about isolved?** The interface can sometimes be slow or difficult to navigate. **What problems is isolved solving and how is that benefiting you?** It helps employees stay on top of HR needs. **Official Response from Natalie Nowak:** > We're glad to hear that you find isolved easy to use for tracking time off and YTD details. We understand the importance of a smooth interface and will continue to work on improving the navigation speed. ### 4. Efficient Payroll Management with Scope for User-Friendly Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Randi P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about isolved?** I like that with isolved, I do not need more than one system. It's easy to process payroll, which makes my day easier since I'm busy with other work. **What do you dislike about isolved?** Some features were hard for some of my peers to understand. It seems like it is set up for experienced users and not for beginners. **What problems is isolved solving and how is that benefiting you?** I use isolved for all payroll and HR functions, keeping documents in one place. It's easy to process payroll, saving time and simplifying my day. **Official Response from Natalie Nowak:** > We are glad to hear that isolved has made your payroll processing easier and more efficient. We understand the importance of user-friendly features and are constantly working to improve the system for all users. ### 5. Convenient payroll system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about isolved?** isolved adopted AI chatbot, but this is very limited and I don't find it useful yet. Need to upgrade it. **What do you dislike about isolved?** If isolved can send a reminder for PTO schedule to an admin user, it would be great. We want to get informed who's going to take a day off next week. **What problems is isolved solving and how is that benefiting you?** It's easy for us to process the payrolls. Every contractor has different pay structure but I can change the payroll template and enter the numbers easily in the individual time entry. Also I can onboard and terminate them, pull out reports very quick. ### 6. Poor communication **Rating:** 0.0/5.0 stars **Reviewed by:** Dara G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about isolved?** Many of the reps that answered when I called customer service were lovely. I felt sorry for them that they worked for a company that does not care about it's businesses. **What do you dislike about isolved?** There were constant errors whether it was paying employees, adding new employees or communication. All vital for success. A mistake every now and then is fine, but every other time is unacceptable. **What problems is isolved solving and how is that benefiting you?** I used isolved for payroll. They were not successful. **Official Response from Natalie Nowak:** > Hello Dara, we apologize for the communication issues and errors you experienced. Your feedback is important to us, and we’re actively working to improve. If you’re still encountering issues, please email reputation@isolvedhcm.com so we can escalate this to the appropriate team. ### 7. Great Features but Navigation and Support Can Be Frustrating **Rating:** 2.5/5.0 stars **Reviewed by:** Rachel A. | HR Manager, ast buyer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about isolved?** All the features are great. It has a lot of options! **What do you dislike about isolved?** Confusing to navigate, and is so robust that when you call support you get moved around from department to department, and sometimes no one thinks they have a solution. Luckily, some reps are willing to go above and beyond and have been on a 3 way call with me. Dee Dee is the best! **What problems is isolved solving and how is that benefiting you?** ATS has been great! A pain to set up, as there are so many small little 'rules' and 'permissions' that need to be added. So, when I think it is solved with the customer service rep, I likely have to call back as something still isn't complete. HOWEVER, ATS has made my life so much easier. ### 8. Great Partner Support, but Navigation Isn’t Intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about isolved?** The preferred partner support representatives. **What do you dislike about isolved?** Finding what I need is not very intuitive. **What problems is isolved solving and how is that benefiting you?** Hiring new people is fairly easy. Now that benefits are set up correctly it’s pretty easy to manage. ### 9. Excellent Benefits Platform and Payroll, Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2026 **What do you like best about isolved?** The benefits platform is great; we have partnered with iSolved on our HSA, COBRA And FSA plans and it seems to function really well. Payroll is easy, our customer support team now has been really great. **What do you dislike about isolved?** I would love if the core product had a few more robust features for Performance, ability to view that your integrations have been sent to carriers for file feeds, connection to Equifax to assist with Unemployment, like I have had with ADP. It seemed as though ADP provided it. **What problems is isolved solving and how is that benefiting you?** We moved to iSolved after being on a PEO. iSolved has helped us transition to in-house payroll and benefits and the isolved team overall has been helpful. **Official Response from Natalie Nowak:** > We're thrilled to hear that you are enjoying the benefits platform and payroll services, as well as the outstanding support from our team. Your feedback about additional features for performance and integrations has been noted and will be shared with our product development team for consideration. ### 10. User-Friendly and Time-Saving with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dorothy H. | Human Resources Director **Reviewed Date:** November 13, 2025 **What do you like best about isolved?** I use isolved for all Human Resources functions and find it incredibly valuable for saving time. I love its user-friendly interface, which makes navigating the system straightforward and efficient. The payroll function is a standout feature, simplifying what can otherwise be a complex task. Additionally, the initial setup was very easy, supported by great customer service and support, making the transition to this platform seamless. The switch from our previous product, ADT, which was not user-friendly, to isolved has enhanced our HR operations significantly. **What do you dislike about isolved?** Nothing **What problems is isolved solving and how is that benefiting you?** I use isolved for all Human Resources functions, saving time with its user-friendly payroll function and outstanding support. ### 11. Outstanding Support, But Custom Reports Are Challenging **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa C. | HR Admin Asst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about isolved?** Isolved has some of the best customer service I have ever experienced. And when you are using it every day for the better part of some days that makes a total difference The system is easy to use and simplifies our difficult payroll and allows for a smooth insurance open enrollment. **What do you dislike about isolved?** The difficulty of creating custom reports. **What problems is isolved solving and how is that benefiting you?** I solved has made our very difficult payroll so much easier. It saves me alot of time during processing. ### 12. The team at ISolved have always been very helpful and truly wonderful to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about isolved?** It helps me make my job more effecient! I focus on compliance and having the ability to build my reports and automate reminders is extremely helpful. **What do you dislike about isolved?** My experience with ISolved University is the weakest part of ISolved. Still, it's a useful and manageable system. **What problems is isolved solving and how is that benefiting you?** Having to track 300 employees all of which have different license/training requirements can be cumbersome. Isolved offers reports that I can build from scrath to help me get the insight I need to ensure we're always compliant. It also offers features to automate reminders to myself, employees, and managers so that we're always ahead of the curve. ### 13. Constant Improvements Make iSolved Stand Out **Rating:** 4.0/5.0 stars **Reviewed by:** Violeta E. | Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about isolved?** iSolved has made significant progress in enhancing its features. What I appreciate most is their ongoing commitment to continuous improvement. **What do you dislike about isolved?** At times, I notice a lack of clear communication between the customer service team and the training teams. **What problems is isolved solving and how is that benefiting you?** iSolved has made it easier for us to keep our payroll processes compliant, and it has also saved us time when managing DOT driver compliance. **Official Response from Natalie Nowak:** > We are glad to hear that you appreciate our commitment to continuous improvement. We are always striving to enhance our features to better serve our customers. ### 14. Great Search, but Navigation and Onboarding/Offboarding Templates Need More Depth **Rating:** 2.5/5.0 stars **Reviewed by:** Lindsay M. | HR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about isolved?** I do like the search feature to navigate and the LMS **What do you dislike about isolved?** It’s hard to navigate organically through the system, I have to use the search feature for most things. The onboarding/offboarding templates are very simple and would love a more robust experience **What problems is isolved solving and how is that benefiting you?** I can’t say that isolved solves a lot for us ### 15. Great Products and Exceptionally Responsive Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about isolved?** Our experience with isolved has been great! We are so happy with their products and customer service is extremely responsive, knowledgeable and friendly. **What do you dislike about isolved?** I cannot say I dislike anything about isolved. They are awesome! **What problems is isolved solving and how is that benefiting you?** isolved has streamlined our payroll processing. What use to take us 4-5 days to process, now takes us about an hour. **Official Response from Natalie Nowak:** > Thank you for the kind words! We are glad to hear that our products and customer service have met your expectations. ### 16. Streamlined Candidate Outreach and Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Ebony R. | Staffing coordianator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about isolved?** Helped with reaching and onboarding with candidates **What do you dislike about isolved?** nothing much to complain about, very easy use **What problems is isolved solving and how is that benefiting you?** no problems and easy to use **Official Response from Natalie Nowak:** > We're glad to hear that isolved has helped with your candidate outreach and onboarding process. Thank you for sharing your positive experience! ### 17. Isolved Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Katelyn R. | Manager HRIS Compensation and Compliance, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about isolved?** The updates. I am really looking forward to the actual update as well as the report features. I cant wait to favorite reports and more. Also love SAM feature and chat for employees. Also enjoy thay any Isolved rep. Was open to answering questions and talking to you. **What do you dislike about isolved?** Sometimes the delay in email responses when requesting help. **What problems is isolved solving and how is that benefiting you?** Once the report updates finalize, it will help with time management. ### 18. Effortless Payroll with isolved **Rating:** 4.5/5.0 stars **Reviewed by:** Trinety M. **Reviewed Date:** January 15, 2026 **What do you like best about isolved?** I like how easy isolved is for both parties involved. It’s very easy for employees, and it’s easy to track hours and have stubs made. The initial setup was extremely easy. Plus, it's better for my company compared to ADP. **What do you dislike about isolved?** I think the layout could be expanded a little more. It's super small. **What problems is isolved solving and how is that benefiting you?** I find isolved makes payroll easy for employees, simplifies tracking hours, and creating stubs is a breeze. **Official Response from Natalie Nowak:** > We're glad to hear that you find isolved easy to use and that it has simplified your payroll process. We appreciate your feedback about the layout and will take it into consideration for future improvements. ### 19. Open Enrollment Set up **Rating:** 5.0/5.0 stars **Reviewed by:** Maureen M. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about isolved?** Heather Cannon is outstanding at what she does. She is detailed and has follow through and is very patient with all of the questions. **What do you dislike about isolved?** Sometimes it takes a couple of days for more advanced questions to be answered. **What problems is isolved solving and how is that benefiting you?** none ### 20. A True One-Stop Shop for HR: From Applicant Tracking to Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about isolved?** I love that it’s a one-stop shop. We use it for everything—applicant tracking, onboarding, time tracking, payroll, and performance reviews. **What do you dislike about isolved?** I don’t like that I have to update EE information in several different places within the system. **What problems is isolved solving and how is that benefiting you?** The GL export has been extremely helpful for our accounting department. **Official Response from Natalie Nowak:** > We appreciate your feedback about isolved being a comprehensive solution for HR tasks. We understand your concern about updating employee information in multiple places and will take this into consideration for enhancing user experience. It's great to hear that the GL export feature has been beneficial for your accounting department, and we're committed to continuously improving our platform based on customer input. ### 21. Innovative Features and Outstanding Support Make Isolved a Standout **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy B. | Director, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about isolved?** I love the new features Isolved implements such as SAM for ease of use and resolving client questions. The support team is wonderful and receptive to explaining various aspects of Isolved each time I call. **What do you dislike about isolved?** I find the reporting aspect, mostly creating a new report, very confusing. **What problems is isolved solving and how is that benefiting you?** The payroll process is easy to use and understand. SAM is terrific. **Official Response from Natalie Nowak:** > We're thrilled to hear that you love the new features and find our support team wonderful! We understand your concern about the reporting aspect and will work on improving the user experience for creating new reports. ### 22. Cloud-Based Convenience with Room for Customer Service Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Dawn R. **Reviewed Date:** December 18, 2025 **What do you like best about isolved?** I like that isolved is cloud-based, which means I can access it anywhere from any computer. I also find the new chat feature good, particularly useful for when you have problems. Additionally, the initial setup was pretty easy. **What do you dislike about isolved?** Customer service could be improved. Sometimes you have to wait awhile to get an answer. **What problems is isolved solving and how is that benefiting you?** I use isolved for payroll, and I like that it's cloud-based, allowing access from any computer. The new chat feature is also good for when you have problems. **Official Response from Natalie Nowak:** > We're glad to hear that you are enjoying the cloud-based accessibility and finding the new chat feature useful. We appreciate your feedback on customer service and are constantly working to improve our response times. ### 23. Meh, it works. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about isolved?** Centralized Platform with hiring data in one place. **What do you dislike about isolved?** Mostly dissapointed that as a Franchise this was another additional fee while presented as an internal company platform. The recurring fee feels exhorbiant. Everything is a subcription. Let me buy something and leave me alone. An email and Calendar Scheduling feature integrated would really set you apart. I had to utilize 2 other platforms along with isolved to accomplish my hiring needs. And no I do not want to set up a meeting about it. **What problems is isolved solving and how is that benefiting you?** Posting an open position to our own website. I was informed this was the only way or I would not be utilizing izolved at all. ### 24. iSolved’s Simple, User-Friendly Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about isolved?** The iSolved platform offers a very simple and user friendly experience in terms of navigation and overall system layout **What do you dislike about isolved?** Some of the development and tech based roles could offer more transparency. It seems frequent that areas of the system are updated and other non-related areas can be affected as a result. **What problems is isolved solving and how is that benefiting you?** iSolved offers a comprehensive platform which can accommodate business functions that range all the way from expense management and performance reviews to complex taxation of employees based on their residence. **Official Response from Natalie Nowak:** > We're glad to hear that you find iSolved's navigation simple and user-friendly. We strive to make the platform easy to use for all of our customers. ### 25. Isolved Review. **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl W. | Payroll Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about isolved?** Report Writer and GL Maintenance access. **What do you dislike about isolved?** Cannot pull override policy group from the Jobs tab into Report Writer. The Job Title does not appear when you hover over the Job Title. We have to widen the columns to see it. **What problems is isolved solving and how is that benefiting you?** Continued good customer service, and most issues are resolved in a very timely manner. ### 26. User-Friendly Payroll with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jill M. **Reviewed Date:** December 11, 2025 **What do you like best about isolved?** I really appreciate that isolved has a great customer service team. They are always there to help me, so I don't have to spend hours on a problem. I also like how easy it is to use. **What do you dislike about isolved?** I don't like how there are way too many forms needed for any kind of simple change. **What problems is isolved solving and how is that benefiting you?** I use isolved for payroll, handling time accruals, processing, W2s, and taxes. It's easy to use, saving me hours on problems with great customer service. **Official Response from Natalie Nowak:** > We're thrilled to hear that you find our customer service team helpful and that isolved is easy to use. We understand your concern about the number of forms required and will take this feedback into consideration for future improvements. ### 27. People Hero conference experience **Rating:** 4.5/5.0 stars **Reviewed by:** Leydiana W. | HR Generalist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about isolved?** I enjoy talking with the customer service team. They are always helpful and friendly. They are great! **What do you dislike about isolved?** Sometimes the system may have interruptions when logging in. I am not sure if it's due to updates. **What problems is isolved solving and how is that benefiting you?** they help me with payroll processing, onboarding, benefits, and employee management in multiple states. ### 28. isolved is a robust, versatile software platform that performs HR, Payroll, Benefits functionality! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about isolved?** isolved is versatile enough to easily accomplish nearly anything that our clients need for their business. Every single day, we are able to provide excellent service to our clients and customers because we have complete confidence in the products we use. **What do you dislike about isolved?** There is so much to learn! It's such a robust system that it takes some real time to learn all the specifics. **What problems is isolved solving and how is that benefiting you?** isolved provides an all-in-one platform for our company to provide a wide swath of services and product functionality to our clients, which helps to expand and grow our company so we can, in turn, help even more potential clients! **Official Response from Natalie Nowak:** > It's great to hear that isolved is helping your company expand and grow, allowing you to provide a wide range of services and product functionality to your clients. We're committed to helping you succeed and are here to support your business goals. ### 29. Great Payroll Rep, but Restructuring Left Issues Unresolved **Rating:** 1.5/5.0 stars **Reviewed by:** Lety M. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about isolved?** Service provided by payroll rep was great **What do you dislike about isolved?** due to their restructuring many issues were not resolved or addressed **What problems is isolved solving and how is that benefiting you?** not sure ### 30. Karen is the best! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about isolved?** I really enjoying working with Karen, she teaching me new ways of using iSolved so I can be self sufficient. I think she is very knowledgably. Tina Glass has also been a major help too. She has helped me when other groups are not taking my matter urgently, she owns my issues when they arent hers. She is a stand up support person. She has integrity and is so helpful. I worked with a gentleman named Eric that was great too. **What do you dislike about isolved?** I do not like that support is inconsistent. If I don't work directly with Karen I question if I am getting the right answers. It took 3 months to get a ticket handled with the file feed group. I get one email and respond timely and I don't hear back for 2 more days with another question. That takes another week to hear back. It is not efficient at all. I was not happy with the support from that group. **What problems is isolved solving and how is that benefiting you?** It is easy to use and gets our payroll information correct ### 31. User-Friendly Software with Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl L. | Payroll Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about isolved?** The program is user friendly, works smoothly & customer service is wonderful!!!! **What do you dislike about isolved?** I do wish that we could create our own reports by choosing which items we wanted in it. This would help a lot. **What problems is isolved solving and how is that benefiting you?** Isolved has made Payroll a stroll in the park. It use to be soooo bad, the other lady that worked here before me got a migraine the night before payroll because of the stress it caused her doing payroll. **Official Response from Natalie Nowak:** > We're thrilled to hear that you find isolved user-friendly and that our customer service has been outstanding for you! ### 32. Transitioning to a New Product **Rating:** 4.0/5.0 stars **Reviewed by:** Kari B. | Strategic Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about isolved?** I have found the ease of locating information and data upon migrating my clients from our old program, to iSolved extremely surprising. Not only has the trasnition process been very6 user friendly, my clients really love the on hand access to their reports and data. **What do you dislike about isolved?** Some things, such as time off accrual and other benefits have to be manually adjusted to meet the requirements of iSolved. But even then, once you figure those out, still fairly simple. **What problems is isolved solving and how is that benefiting you?** We previously spent a lot of hours generating and regenerating reports for our clients. With the Admin access and ease of use, we have more than cut that time in half. **Official Response from Natalie Nowak:** > Hello Kari, we appreciate your feedback and are delighted to hear that isolved has made it easier for you to locate information and data, as well as significantly reduce the time spent generating reports for your clients. We understand the manual adjustments can be a bit of a hassle, but we're glad to hear that you find it manageable. Thank you for choosing isolved! ### 33. True Single Database Solution and Easy to Customize **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria L. | Business Development & Implementation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about isolved?** The system is easy to customize to meet the changing needs of taxes and labor. **What do you dislike about isolved?** The scheduling piece could be better, but the rest of the system has grown with the companies changing needs. **What problems is isolved solving and how is that benefiting you?** Our employees have a single system to access all of the modules that we rollout to them. This leads to better adoption by the employees and less management from the client use. ### 34. Great option to outsource but not lose control! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about isolved?** Ability to outsource portions of payroll/HR but still maintain full control of the operation at a business level. **What do you dislike about isolved?** Sometimes lacking in response time on report needs and report functionality. **What problems is isolved solving and how is that benefiting you?** isolved handles our payroll processing and benefit enrollment. This has given me the time and ability to focus my attention on other areas of our practice, allowing for ease and processing to be done through isolved. This has benefited greatly in allowing us the time and energy to be focused elsewhere as needed. ### 35. User-Friendly Platform with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about isolved?** isolved is very user friendly and the support staff is amazing. **What do you dislike about isolved?** Our service provider is slow or non responsive to our needs. When attending an isolved event there are many things that isolved can do but we don't seem to have that capability and our service provider is silent to our requests. **What problems is isolved solving and how is that benefiting you?** isolved offers an excellent payroll module, but what stands out even more is its HR software. It is a strong product that fits well within the budget of our small organization. **Official Response from Natalie Nowak:** > We're thrilled to hear that you find isolved user-friendly and that you've had a positive experience with our support staff. We apologize for the issues you've encountered with your service provider and we will address this with them to ensure a more responsive experience for you. Thank you for your feedback. ### 36. Isolved from an HR Director View **Rating:** 4.0/5.0 stars **Reviewed by:** Mike C. | Director of HR, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about isolved?** I have really enjoyed the flexibility and ease of use with Isolved. They continue to develop new tools and enhance the current platforms for optimum performance. The support has been responsive to any needs or concerns. The APP enhancements for employees have been a big success. **What do you dislike about isolved?** My biggest challenge is the pricing format. New tools are exciting but almost any development comes with a new contract to add the service. While individually the pricing seems very fair, it would be nice to have a base model that versus so much cafeteria style choices. Some like this as they can cut out tools they would not use but it can add up quickly. **What problems is isolved solving and how is that benefiting you?** The great benefit for us is all employee resources are in one system and Isolved has the options to cater to the needs of our business. The system is complete from onboarding through off boarding. The ATS has streamlined the hiring process and employee onboarding. **Official Response from Natalie Nowak:** > It's great to hear that isolved is benefiting your business by providing all employee resources in one system and streamlining the hiring process and employee onboarding through the ATS. ### 37. Excellent Support, But Usability Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Chase D. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about isolved?** Customer service provided by our dedicated rep. **What do you dislike about isolved?** It doesn’t feel super user friendly. The steps to do some steps can feel clunky and grabbing reports is not easy. **What problems is isolved solving and how is that benefiting you?** It’s a one stop shop for all my needs so I don’t have to go to different sites. ### 38. Great overall experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about isolved?** Ease of use and the integration of various HR functions, making it a valuable tool for many organizations. **What do you dislike about isolved?** Responsiveness of support in certain situations. **What problems is isolved solving and how is that benefiting you?** Payroll processing. Compliance. Employee Self-service. Integrated HR functions. ### 39. Effortless HR Management, Needs Better Mobile Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. **Reviewed Date:** December 11, 2025 **What do you like best about isolved?** I like how isolved offers easy interaction with menus and quick response times for any questions I might have. It was also reported to be easy to set up, which adds to its convenience. **What do you dislike about isolved?** I find the use on mobile devices challenging. I think it could have easier integration with cell phone users. **What problems is isolved solving and how is that benefiting you?** isolved provides easy interaction with menus and quick response times for my Human Resource work. **Official Response from Natalie Nowak:** > Thank you for your feedback! We're pleased to hear that isolved has made your HR work easier. We acknowledge your feedback about mobile integration and are actively working on enhancing the mobile user experience. ### 40. Super Easy-to-Use Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Liz C. | Finance Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about isolved?** The isolved interface is very easy to use. Customer Support is very quick to answer and implementation was a breeze. **What do you dislike about isolved?** There should be an option to enable Dark Mode. **What problems is isolved solving and how is that benefiting you?** It solves by creating a place for all employee documents and processing payroll **Official Response from Natalie Nowak:** > We're glad to hear that you find our interface easy to use and that our customer support has been helpful for you. We appreciate your feedback about the Dark Mode option and will definitely consider it for future updates. Thank you for sharing your experience with isolved! ### 41. Efficient HCM with a Straightforward Time Feature **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about isolved?** I find isolved makes managing employee data more efficient. The Time Feature in isolved is particularly valuable for me, as it allows for easy requests for PTO and managing other time-related requests. I really appreciate how straightforward and simple it is to keep track of time using this feature. Additionally, the initial setup of isolved was easy for me, which made the transition to using this tool smooth. **What do you dislike about isolved?** There are limitations with iSolved University. I wish there was a way to make assignments from the employee dashboard, as an example. **What problems is isolved solving and how is that benefiting you?** I find isolved makes managing employee data more efficient and simplifies keeping track of time. The Time Feature is straightforward for PTO requests and managing other requests. ### 42. iSolved Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about isolved?** The systems integrations are the best part of iSolved **What do you dislike about isolved?** Some issues take a long time to get resolved. **What problems is isolved solving and how is that benefiting you?** We save time with iSolved since all of our platforms are connected. ### 43. Great system and wonderful Customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** JENNIFER P. | Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about isolved?** Very helpful staff and very user friendly. **What do you dislike about isolved?** I do not like that you can not add more than one attachment on the mass email. **What problems is isolved solving and how is that benefiting you?** None currently. ### 44. Easy Navigation and Centralized Records, but Beta Pages Are Annoying **Rating:** 4.0/5.0 stars **Reviewed by:** Leanna J. | HR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about isolved?** Easy to navigate and takes the work out of multiple sites for employee records **What do you dislike about isolved?** Beta test pages that you have to click out of in order to get to the actual site. **What problems is isolved solving and how is that benefiting you?** Helping with managing our employee records and onboardings. Is allowing a quicker process for getting new hires into the system and managing their files ### 45. Effortless Access to Pay Stubs and PTO with iSolved **Rating:** 5.0/5.0 stars **Reviewed by:** Colton F. | Project Manager, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about isolved?** The company I work for has just recently switched over to iSolved. I am enjoying it so far with the ease of accessing my pay stubs and PTO. **What do you dislike about isolved?** So far, there is nothing I dislike about isolved. **What problems is isolved solving and how is that benefiting you?** iSolved is helping employees keep track of their time and pay stubs. **Official Response from Natalie Nowak:** > We're glad to hear that you are enjoying the ease of accessing your pay stubs and PTO with iSolved! Thank you for sharing your positive experience. ### 46. Great HCM for my Clients' Needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa P. | HR Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about isolved?** The Customer Support Team really knows how to make special requests happen. The flexibility to accomplish the workflow you need for your company goes above all others. **What do you dislike about isolved?** I honestly haven't found a downside while using this amazing HCM System over the past several years. I wish I knew about it during my HRD and VP of HR roles, I would have implemented it immediately! **What problems is isolved solving and how is that benefiting you?** A truly all in one solution that has seamless steps for the entire Employee Life Cycle. ### 47. Great Features, But Navigation Can Be Tricky for New Users **Rating:** 2.5/5.0 stars **Reviewed by:** Syra N. | City Secretary, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about isolved?** How easy it is for our staff to access to review their time, PTO balances, etc. **What do you dislike about isolved?** As a new user, it is hard to navigate sometimes. There are a lot of different places I have to search to get where I need to. **What problems is isolved solving and how is that benefiting you?** I am still learning, I am not sure. ### 48. Exceptionally Efficient, Friendly, and Professional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent E V. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about isolved?** isolved is very efficient, prompt, friendly, and professional !!!! **What do you dislike about isolved?** I have no dislikes with isolve. Every interaction is perfect. **What problems is isolved solving and how is that benefiting you?** They are very efficient with our Payroll **Official Response from Natalie Nowak:** > Thank you for the positive feedback! We are glad to hear that you find our service efficient, prompt, friendly, and professional. We strive to provide the best experience for our customers. ### 49. Great Features, But Needs Better Employee Usability **Rating:** 3.5/5.0 stars **Reviewed by:** Rachael F. | HR Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about isolved?** The breadth of features and applications **What do you dislike about isolved?** It’s not very user friendly on the employee side such as making changes to personal information **What problems is isolved solving and how is that benefiting you?** The advanced accruals is going to be so much more intuitive and relieve a lot of confusion on the set up ### 50. Love this software! **Rating:** 5.0/5.0 stars **Reviewed by:** randi g. | HR Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about isolved?** Everyone I have worked with at Isolved has been extremely helpful. I feel they go above and beyond to make sure I am fully helped. The system is very easy to use. **What do you dislike about isolved?** I really enjoy the helpful tools from isolved university, but sometimes it seems they aren't updated when the software updates and visuals or menus change. **What problems is isolved solving and how is that benefiting you?** We love that Isolved integrates very well with all of their features. When we do a benefit enrollment for an employee, the deduction automatically goes into place with the applicable start date of benefits, and we have it synced up with COBRA so notifications are automatically sent. Everything is very streamlined and I am no longer entering information into multiple platforms. **Official Response from Natalie Nowak:** > Hello Randi, we're thrilled to hear that you find our team extremely helpful and that the system is easy to use. We strive to provide excellent customer service and user-friendly software. ## isolved Discussions - [Favorites Reports](https://www.g2.com/discussions/favorites-reports) - 1 comment, 1 upvote - [How can I extract my employee docs for migration to another platform?](https://www.g2.com/discussions/31525-how-can-i-extract-my-employee-docs-for-migration-to-another-platform) - 1 comment, 1 upvote - [Has anyone else had troubles with taxes not being paid in 2019?](https://www.g2.com/discussions/15096-has-anyone-else-had-troubles-with-taxes-not-being-paid-in-2019) - 1 comment, 1 upvote - [What is isolved used for?](https://www.g2.com/discussions/isolved-what-is-isolved-used-for) - 1 comment - [What is isolved used for?](https://www.g2.com/discussions/what-is-isolved-used-for) - 1 comment - [View isolved pricing details and edition comparison](https://www.g2.com/products/isolved/reviews?discussion=are-there-plans-to-connect-the-group-term-life-and-long-term-disability-benefits-to-the-payroll-side-for-imputing-the-earnings&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-01+20%3A47%3A38+-0500&secure%5Bsession_id%5D=2dc5d3bc-809b-4e29-a43b-a046e4bdac2d&secure%5Btoken%5D=3659c4c9e72ff6148b340ce1c195297b15685987f633065c1e96cea4e92ee802&format=llm_user) ## isolved Integrations - [AbsenceSoft](https://www.g2.com/products/absencesoft/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [empower](https://www.g2.com/products/empower-empower/reviews) - [iHire](https://www.g2.com/products/ihire/reviews) - [OnShift](https://www.g2.com/products/onshift/reviews) - [OrgChart](https://www.g2.com/products/orgchart/reviews) - [PayrollHero](https://www.g2.com/products/payrollhero/reviews) - [PlanSource](https://www.g2.com/products/plansource/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Tapcheck](https://www.g2.com/products/tapcheck/reviews) - [TimeWorksExpress](https://www.g2.com/products/timeworksexpress/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [WinTeam by WorkWave](https://www.g2.com/products/winteam-by-workwave/reviews) - [ZayZoon](https://www.g2.com/products/zayzoon/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## isolved Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Credit Card Integration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Automation** - Process Automation **Basics** - Interoperability - Performance - Reporting **Basics** - Reporting - Interoperability - Performance **Platform Basics** - Interoperability - Performance **Training & eLearning** - Content Delivery and Tracking - Customer Training - Manager Portals - Content Storage and Management **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Platform** - Reward Structuring - Event Management - Workflow Automation - Compensation History - Automated Compliance - Embedded Analytics - Reporting Capabilities - Compensation Data Management - Internationalization **Platform Basics** - Reporting - Dashboard - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Content** - Automation - Content Creation - Distribution Features **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Content** - Automation - Reminders - Email Template - Booking - Rescheduling **Platform Content** - Automation - File Sharing - Content Library **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - AI Text Summarization **Benchmarking and Equity - Compensation Management** - Benchmarking Data - Pay Equity - Salary Bands **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Logistics** - Integrations & APIs - User, Role and Access Management **Content** - Automation - File Sharing **Platform Performance** - Reporting - Monitoring **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Feedback** - Continuous Feedback - Requesting Feedback - Public Praise **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Onboarding Process Reporting - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Recruiting and Onboarding** - Job Posting **Data** - Dashboards And Reports - Historical Data **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **LMS Marketplace** - Course Marketplace **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Mobile** - Receipt Capture - Mileage Tracking **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Interface** - White Labeling - Multilingual **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Mobile Time Tracking** - Time Tracking **Administration** - PCI Regulation Compliant **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top isolved Alternatives - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,530 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 3.9/5.0 (1,260 reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - 4.1/5.0 (1,684 reviews)