The interface is easy to use, simple and seems to be self explanatory. The links to training and help guides are also good that they are right on the dashboard. It was easy to create a mailing for the Medicare Part D within the COBRA platform. It seemed as though it took longer to upload the employee names than it did to set up the mailing. Enlisting employees in COBRA is rather easy as well. Review collected by and hosted on G2.com.

Customer support is not very responsive. I have access to an HCM and the COBRA portal and there are a few times I was unable to log it, when I did get logged in the HCM was not available. It is also kind of strange that I need to log in using different URLs until I contacted customer service and they figured out, but this took a few days. A few days is a long time to wait to be able to log into the system. Also, there seems to be confusion who is the customer service person on our account. Customer service seems disointed and not very sure what they are doing. The response time for customer service needs to improve. Review collected by and hosted on G2.com.

I use isolved to check my hours and paystubs, and it's really good for using PTO, helping me manage my PTO a lot better. I like being able to peek at my paystubs, and having a centralized place for benefits. It just makes doing things on the internet easier, and it's convenient. The initial setup was pretty easy and understandable. Review collected by and hosted on G2.com.

The clock-in feature is clunky on desktop. You could click it and it wouldn't register you clocking in or out. Review collected by and hosted on G2.com.

I can view my 401k benefits and my work hours, and I can also request time off there. Review collected by and hosted on G2.com.

I have to update the app constantly, and navigating it was a bit difficult at first. Review collected by and hosted on G2.com.

I have worked with iSolved over the years. Throughout our partnership we have found iSolved to be top-of-class in customer services, responsiveness and ease of use. They are very knowledgeable and helpful. Their products integrate seamlessly with our internal systems. What I like most about iSolved is how user-friendly and efficient it is. The payroll feature is streamlined ensuring accuracy and saving time on calculations. It's also easy to generate reports and track employee earnings. The onboarding process is seamless, allowing new hires to complete forms and documentation quickly, and it integrates well with out HR system. The platform is intutitive and the support team is responsive whenever we need assistance. Review collected by and hosted on G2.com.

iSolved is amazing! I cannot think of anything I dislike. Review collected by and hosted on G2.com.

This continues to be an easy module to use both via regular desktop and mobile device. Review collected by and hosted on G2.com.

Would like to see the sign-off portion run through a workflow to allow multiple signers for the same form(s). Review collected by and hosted on G2.com.

I appreciate how easy it is to navigate the isolved website, which significantly simplifies my experience. Managing payroll for salaried, 1099, and hourly employees has become seamless, which is incredibly important for my workflow. I have never encountered issues with missing payments or system downtimes, which speaks to the platform's reliability. The consistent performance and dependability of isolved really stand out to me. Review collected by and hosted on G2.com.

The client management team has been quite problematic. Our experience began positively with a competent manager, but after she was reassigned, we were left without effective client management for a period. The subsequent client manager has demonstrated poor communication skills and has left numerous issues and inquiries unresolved. Review collected by and hosted on G2.com.

I have appreciated using isolved over the past decade, particularly for its effectiveness in applicant tracking and onboarding. The integration with ADP payroll systems has been seamless, enhancing our operational efficiency. The platform has significantly benefited our organization by enabling us to receive numerous applications, fill open positions, and efficiently staff our branches to ensure smooth company operations. Moreover, I find the ability to organically post on multiple job boards exceptionally useful, along with their commitment to continuous improvement and adaptation to technological advancements. The wide range of integrations, especially with HRIS and payroll, has proven to be tremendously beneficial. Furthermore, I value its cost-effectiveness and user-friendly nature, making it a practical choice for our needs. Review collected by and hosted on G2.com.

I think their reports need revamping. Review collected by and hosted on G2.com.

I find isolved easy to use and the staff very helpful. I appreciate that taxes are filed for me, and the isolved staff is knowledgeable about the system. They update everything for me whenever I need it, which is a big plus. The initial setup of isolved was very good and quick, making the transition smooth. Review collected by and hosted on G2.com.

It is limited on what I can update myself, it gets frustrating when I have to update things like earning codes but have no access to do it myself. Waists time Review collected by and hosted on G2.com.

I like that our 401(k) is through isolved and that our contributions are quickly and efficiently processed through isolved and remitted to the sponsor. They process our payroll in a timely manner, provide reports that are clear and easy to understand, and have resources to utilize to address HR matters. I appreciate that it automates the process, eliminating additional time required on my part to remit the withholdings and company contribution. Review collected by and hosted on G2.com.

Previously, it had been a challenge to speak with a dedicated representative on our account to address issues. Review collected by and hosted on G2.com.

No new updates. Payroll is still easy to use for the admin. Review collected by and hosted on G2.com.

There are still issues with the app not loading for some employees but for others, it works great! Depends on the phone you are using. Review collected by and hosted on G2.com.