--- title: isolved Reviews meta\_title: 'isolved Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1320 reviews by the users' company size, role or industry to find out how isolved works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1320 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### isolved Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Isolved's **helpful support team** and features immensely beneficial for ease of use and solutions. [(156 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1111208&qs=pros-and-cons#reviews) Users appreciate the **wonderful customer support** from isolved, highlighting their responsiveness and ease of resolving issues. [(145 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1110103&qs=pros-and-cons#reviews) Users commend the **ease of use** of isolved, highlighting its user-friendly design and responsive support team. [(139 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1109784&qs=pros-and-cons#reviews) Users commend the **timely response time** of isolved's customer service, enhancing their overall experience with the platform. [(72 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1117605&qs=pros-and-cons#reviews) Users appreciate the **robust payroll management features** of iSolved, making processes seamless and efficient. [(70 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1111435&qs=pros-and-cons#reviews) Users report **poor customer support** from isolved, citing slow responses and inefficiencies in handling inquiries and issues. [(70 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1108443&qs=pros-and-cons#reviews) Users find Isolved **not user-friendly** , citing issues with screen changes and a need for improved design for ease of use. [(62 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1112351&qs=pros-and-cons#reviews) Users report that Isolved can be **not intuitive** , with frequent changes complicating navigation and access to features. [(58 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1109623&qs=pros-and-cons#reviews) Users feel there is a need for more **features and functionality** in Isolved's payroll portal for improved usability. [(56 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1112942&qs=pros-and-cons#reviews) Users express frustration over the **missing features** in isolved, leading to complications and inefficiencies during updates. [(49 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1118892&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of isolved ##### 1. Helpful Users find Isolved's **helpful support team** and features immensely beneficial for ease of use and solutions. [ See 156 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1111208&qs=pros-and-cons#reviews) See Related User Reviews LC Lisa C. Mid-Market (51-1000 emp.) 5.0/5 "Wonderful Employee Interaction" What do you like about isolved? I love that iSolved allows employees access to so much of their information. It makes it much easier when completing the payroll and tracking time a ![Suzanne C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzanne C.") SC Suzanne C. Mid-Market (51-1000 emp.) 4.5/5 "All-In-One Payroll Solution with Excellent Support" What do you like about isolved? I like that with isolved, everything is in one place and easy to navigate. I appreciate that I don't have to log into multiple systems to do my job, w ##### 2. Customer Support Users appreciate the **wonderful customer support** from isolved, highlighting their responsiveness and ease of resolving issues. [ See 145 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1110103&qs=pros-and-cons#reviews) See Related User Reviews ![Suzanne C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzanne C.") SC Suzanne C. Mid-Market (51-1000 emp.) 4.5/5 "All-In-One Payroll Solution with Excellent Support" What do you like about isolved? I like that with isolved, everything is in one place and easy to navigate. I appreciate that I don't have to log into multiple systems to do my job, w ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 5.0/5 "isolved is a robust, versatile software platform that performs HR, Payroll, Benefits functionality!" What do you like about isolved? isolved is versatile enough to easily accomplish nearly anything that our clients need for their business. Every single day, we are able to provide ex ##### 3. Ease of Use Users commend the **ease of use** of isolved, highlighting its user-friendly design and responsive support team. [ See 139 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1109784&qs=pros-and-cons#reviews) See Related User Reviews LC Lisa C. Mid-Market (51-1000 emp.) 5.0/5 "Wonderful Employee Interaction" What do you like about isolved? I love that iSolved allows employees access to so much of their information. It makes it much easier when completing the payroll and tracking time a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 5.0/5 "isolved is a robust, versatile software platform that performs HR, Payroll, Benefits functionality!" What do you like about isolved? isolved is versatile enough to easily accomplish nearly anything that our clients need for their business. Every single day, we are able to provide ex ##### 4. Response Time Users commend the **timely response time** of isolved's customer service, enhancing their overall experience with the platform. [ See 72 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1117605&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Revolutionized Our HR Processes, Stellar Support" What do you like about isolved? I use isolved as our entire HRIS for our company, from when employees fill out their application to their termination or retirement process. I find it LB Leigh Ann B. Small-Business (50 or fewer emp.) 4.5/5 "Efficient and Reliable: iSolved Gets the Job Done!" What do you like about isolved? We’ve had a great experience with iSolved. Their reps are friendly, responsive, and easy to work with. They offer a wide range of payroll and HR solut ##### 5. Payroll Management Users appreciate the **robust payroll management features** of iSolved, making processes seamless and efficient. [ See 70 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1111435&qs=pros-and-cons#reviews) See Related User Reviews LC Lisa C. Mid-Market (51-1000 emp.) 5.0/5 "Wonderful Employee Interaction" What do you like about isolved? I love that iSolved allows employees access to so much of their information. It makes it much easier when completing the payroll and tracking time a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Revolutionized Our HR Processes, Stellar Support" What do you like about isolved? I use isolved as our entire HRIS for our company, from when employees fill out their application to their termination or retirement process. I find it ### 5 Cons or Disadvantages of isolved ##### 1. Poor Customer Support Users report **poor customer support** from isolved, citing slow responses and inefficiencies in handling inquiries and issues. [ See 70 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1108443&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "why iSolved works" What do you dislike about isolved? While iSolved makes many updates and fixes, some of these releases cause other things to break. iSolved does work quickly to resolve problems, but it KS Kayla S. Mid-Market (51-1000 emp.) 4.0/5 "Highly Customizable System with Plenty of Options" What do you dislike about isolved? We use a Network Partner and sometimes it feels like we don’t get all of the product launches or new feature information. We also have had to figure o ##### 2. Not User-Friendly Users find Isolved **not user-friendly** , citing issues with screen changes and a need for improved design for ease of use. [ See 62 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1112351&qs=pros-and-cons#reviews) See Related User Reviews LC Lisa C. Mid-Market (51-1000 emp.) 5.0/5 "Wonderful Employee Interaction" What do you dislike about isolved? The two part authentification is confusing our employees KS Kayla S. Mid-Market (51-1000 emp.) 4.0/5 "Highly Customizable System with Plenty of Options" What do you dislike about isolved? We use a Network Partner and sometimes it feels like we don’t get all of the product launches or new feature information. We also have had to figure o ##### 3. Not Intuitive Users report that Isolved can be **not intuitive** , with frequent changes complicating navigation and access to features. [ See 58 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1109623&qs=pros-and-cons#reviews) See Related User Reviews LC Lisa C. Mid-Market (51-1000 emp.) 5.0/5 "Wonderful Employee Interaction" What do you dislike about isolved? The two part authentification is confusing our employees KS Kayla S. Mid-Market (51-1000 emp.) 4.0/5 "Highly Customizable System with Plenty of Options" What do you dislike about isolved? We use a Network Partner and sometimes it feels like we don’t get all of the product launches or new feature information. We also have had to figure o ##### 4. Limited Features Users feel there is a need for more **features and functionality** in Isolved's payroll portal for improved usability. [ See 56 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1112942&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Revolutionized Our HR Processes, Stellar Support" What do you dislike about isolved? Reporting features could be a little bit better. There are a ton of reporting options available, maybe too many. Some of the reports we only use once ![Sagar L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sagar L.") SL Sagar L. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Payroll Management with Dedicated Support" What do you dislike about isolved? There could be improvement in more features and functionality on its payroll portal. ##### 5. Missing Features Users express frustration over the **missing features** in isolved, leading to complications and inefficiencies during updates. [ See 49 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1118892&qs=pros-and-cons#reviews) See Related User Reviews ![Suzanne C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzanne C.") SC Suzanne C. Mid-Market (51-1000 emp.) 4.5/5 "All-In-One Payroll Solution with Excellent Support" What do you dislike about isolved? Sometimes it is difficult to get to the right person to solve an issue. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Revolutionized Our HR Processes, Stellar Support" What do you dislike about isolved? Reporting features could be a little bit better. There are a ton of reporting options available, maybe too many. Some of the reports we only use once ![Garrett T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garrett T.") GT Garrett T. 12/11/2025 "Efficient Payroll & Timecard Tool with Supportive Staff" 4.5/5 What do you like best about isolved? I find isolved easy to use and the staff very helpful. I appreciate that taxes are filed for me, and the isolved staff is knowledgeable about the system. They update everything for me whenever I need it, which is a big plus. The initial setup of isolved was very good and quick, making the transition smooth. Review collected by and hosted on G2.com. What do you dislike about isolved? It is limited on what I can update myself, it gets frustrating when I have to update things like earning codes but have no access to do it myself. Waists time Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? isolved puts everything online, eliminating paper use. It files taxes for me and the staff is knowledgeable, handling updates. However, I'm limited in making updates myself, which can be frustrating and time-wasting. Review collected by and hosted on G2.com. Show More Response from Natalie Nowak of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-12079289/official_response/edit) We're glad to hear that you find isolved easy to use and our staff helpful. We appreciate your feedback on the limitations you've experienced, and we will take it into consideration for future improvements. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AR Adam R. 12/11/2025 "Efficient Payroll and HR Management with Superb Support" 5/5 What do you like best about isolved? I like that our 401(k) is through isolved and that our contributions are quickly and efficiently processed through isolved and remitted to the sponsor. They process our payroll in a timely manner, provide reports that are clear and easy to understand, and have resources to utilize to address HR matters. I appreciate that it automates the process, eliminating additional time required on my part to remit the withholdings and company contribution. Review collected by and hosted on G2.com. What do you dislike about isolved? Previously, it had been a challenge to speak with a dedicated representative on our account to address issues. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? iSolved processes our payroll in a timely manner, provides clear reports, and offers HR resources. I like that our 401(k) contributions are quickly processed and the automation saves me time. Review collected by and hosted on G2.com. Show More Response from Natalie Nowak of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-12079227/official_response/edit) We're glad to hear that you are enjoying the efficiency and support provided by isolved for your 401(k) processing and payroll management. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller RB Renee B. Fiscal Acct & HR Mgr Mid-Market (51-1000 emp.) 3/21/2023 "ISolved" 3.5/5 What do you like best about isolved? No new updates. Payroll is still easy to use for the admin. Review collected by and hosted on G2.com. What do you dislike about isolved? There are still issues with the app not loading for some employees but for others, it works great! Depends on the phone you are using. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? No longer have to do payroll by hand. Review collected by and hosted on G2.com. Show More 2/23/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite CI Claire I. Director of Human Resources Mid-Market (51-1000 emp.) 7/22/2025 "isolved | An Intuitive HR Solution with Excellent Support and Customization" 3.5/5 What do you like best about isolved? We’ve had a very positive experience since switching to isolved. The interface is clean, intuitive, and easy for our entire team to navigate. Their customer support team has been responsive and helpful every step of the way, and we really appreciate how the platform has been tailored to meet the unique needs of our business. One area for improvement would be the integration process, which has taken a bit longer than expected—but overall, we’re very satisfied with the product and service. Review collected by and hosted on G2.com. What do you dislike about isolved? One area for improvement would be the integration process, which has taken a bit longer than expected—but overall, we’re very satisfied with the isolved product and customer service. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? isolved has been a game-changer for our HR operations. The platform has significantly reduced time entry errors for our hourly employees, helping ensure more accurate payroll processing. Its 360 integration for benefits management has shaved hours off our daily workload by streamlining tasks that were once manual and time-consuming. By solving these challenges, isolved has increased both the accuracy and efficiency of our processes, benefiting our entire organization. Review collected by and hosted on G2.com. Show More Response from Natalie Nowak of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-11419930/official_response/edit) Hi Claire, thank you for sharing your positive experience with isolved. We're glad to hear that our platform has been intuitive and tailored to your business needs. We understand the importance of a smooth integration process and will work to address any delays to ensure a seamless transition for our customers. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") AD Verified User in Design Small-Business (50 or fewer emp.) 4/22/2026 "Friendly Staff and a Clear, User-Friendly Interface" 4/5 What do you like best about isolved? I really appreciate the friendliness of the staff and the clear, user-friendly interface. Review collected by and hosted on G2.com. What do you dislike about isolved? I’m having trouble finding the right screens because the menu structure isn’t clear to me. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? Automatic benefits enrollment, payroll reporting and filing, plus an easy way to keep all HR-related information in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Angie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie R.") AR Angie R. Club Suites Events Mgr Mid-Market (51-1000 emp.) 5/22/2026 Guest users or non-business users of the software, not included in G2 scores. "Offered from employer and easy to use!" 5/5 What do you like best about isolved? It was very helpful when it was offered from our employer. Review collected by and hosted on G2.com. What do you dislike about isolved? It was extremely helpful and easy to use! Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? It was extremely easy to use to get my W2s for taxes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 12/30/2024 "Robust and Customizable, Despite Navigation Hurdles" 4.5/5 What do you like best about isolved? I like the robust platform of isolved and its customizability, making it suitable despite being designed for larger companies. I'm also pleased with the friendly and knowledgeable staff. The support was great, especially during the long and intense initial setup. Review collected by and hosted on G2.com. What do you dislike about isolved? I find it difficult to know the best way to find what I'm looking for sometimes. What would be a logical search word for me in the search bar is not always what they would use to label a report. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? I use iSolved for payroll and benefits administration, especially tracking PTO, Sick time and annual enrollments. Review collected by and hosted on G2.com. Show More 1/8/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Mid-Market (51-1000 emp.) 8/8/2024 "Streamlines HR Tasks but Needs Better Scheduling" 5/5 What do you like best about isolved? I like that isolved is a true single database, eliminating the need to reenter data, which reduces errors and miscommunications between staff. The ease with which information flows from hire to retire saves time and enhances efficiency. Plus, the initial setup was super simple, thanks to our implementation team who effectively streamlined the data integration process. Review collected by and hosted on G2.com. What do you dislike about isolved? The scheduling feature within isolved could definitely be enhanced to better compete with individual scheduling platforms in the market. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? iSolved streamlines everything into a single database, so I don't have to reenter employee data. It makes information flow seamlessly from hire to retire, reducing the chances of information issues or miscommunication between staff. Review collected by and hosted on G2.com. Show More 12/10/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 6/5/2026 "Controller" 0/5 What do you like best about isolved? iSolved's customer service is great. They were always quick to respond to issues. Review collected by and hosted on G2.com. What do you dislike about isolved? Our company of 300-500 employees was too big for the software. The programs were created by several different companies and did not integrate smoothly. Their "app" was difficult to use. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? They were helpful in itegrating our human resources and payroll, but the product was clunky. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Verified User in Individual & Family Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Individual & Family Services") GI Verified User in Individual & Family Services Enterprise (\> 1000 emp.) 5/1/2026 Guest users or non-business users of the software, not included in G2 scores. "User friendly layout and easy to use" 4/5 What do you like best about isolved? Its user friendly and I like the layout. Review collected by and hosted on G2.com. What do you dislike about isolved? Having to go through the process of authentication to sign in every time is frustrating Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? It’s solving timekeeping related problems and benefitting me by keeping my time organized Review collected by and hosted on G2.com. Show More Response from Natalie Nowak of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-12731978/official_response/edit) We're glad to hear that you find isolved user-friendly and like the layout. We understand that the authentication process can be frustrating, and we are continuously working to improve the sign-in experience for our users. 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