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Instacart Retailer Platform

By Instacart

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4.1 out of 5 stars

How would you rate your experience with Instacart Retailer Platform?

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Instacart Retailer Platform Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

15 months

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Instacart Retailer Platform Reviews (67)

Reviews

Instacart Retailer Platform Reviews (67)

4.1
67 reviews

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Dinesh M.
DM
Digital Marketing Manager
Small-Business (50 or fewer emp.)
"Shopping for groceries with Instacart is quick and easy."
What do you like best about Instacart Retailer Platform?

The ease of Instacart is unrivaled. I can order food from several retailers using a single app, which saves me time and effort. It has been my go-to place for all of my grocery requirements because of its large product range, dependable delivery, and user-friendly layout. Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

There may occasionally be delivery delays or substitutes that don't meet my requirements. More possibilities for personalizing orders and improved notification regarding out-of-stock products would be beneficial. Review collected by and hosted on G2.com.

Janelle L.
JL
Customer Service Representative
Mid-Market (51-1000 emp.)
"Convenient"
What do you like best about Instacart Retailer Platform?

I like that you can order from instacart and someone could go to your local grocery store and deliver the groceries that you ordered. For my mother's birthday last month th h , I ordered a cake using instacart at the last minute. The d wet livery person really came through for me. Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

It doesn't ways have everything that I need. Some of alternates that they ask you to choose after you order your groceries are not good. There was one time that half of my cart was the alternates that I chose. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Small-Business (50 or fewer emp.)
"Hit or Miss"
What do you like best about Instacart Retailer Platform?

Instacart is very user-friendly. I think many people would find it easy to use Instacart. It is a very convenient tool that provides a valuable service when it works. I also like the variety that is available on Instacart. Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

I have had a few experiences where my order has been randomly canceled, the delivery time has been pushed back, or I have received an order missing some of the requested items. I think there is a lot of room for flaws through Instacart. After having this experience a handful of times, I am leary to use the app for fear that my order will be messed up somehow. I can shop with more confidence if I do it myself. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services
UI
Small-Business (50 or fewer emp.)
"Great Service"
What do you like best about Instacart Retailer Platform?

Instacart allows a person to shop without leaving home. Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

Shopper can't always find products, hard to contact customer service with problem. The prices on the app are way more then if you go in and shop yourself. Review collected by and hosted on G2.com.

ML
CEO
Small-Business (50 or fewer emp.)
"Life in a Miami highrise would not be the same without Instacart"
What do you like best about Instacart Retailer Platform?

How simple and user friendly it makes grocery shopping Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

When a product is out of stock and it makes it difficuly for the shopper to find allternatives Review collected by and hosted on G2.com.

Stephanie P.
SP
Teacher
Small-Business (50 or fewer emp.)
"Instacart"
What do you like best about Instacart Retailer Platform?

Instacart is excellent when you are about to cook and forget some ingredients. You can order those missing ingredients while you get started cooking. Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

The thing I dislike the most is the high fees when you make small orders. Review collected by and hosted on G2.com.

Matt H.
MH
Social Media, Administrator & FOH Lead Coordinator
Restaurants
Small-Business (50 or fewer emp.)
"The Easiest Way To Grocery Shop In A Busy World"
What do you like best about Instacart Retailer Platform?

In a society that is getting busier again post-pandemic, Instacart has given me time and patience by not hassling me in a supermarket and the self-checkout counters trying to buy groceries for myself and others. Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

The experience is controlled by whoever shops for you, and sometimes there can be a lack of effort if the person buying your goods does not make a professional attempt to find everything. Review collected by and hosted on G2.com.

Victoria S.
VS
Founder
Small-Business (50 or fewer emp.)
"A single mom's best friend"
What do you like best about Instacart Retailer Platform?

I love the ease of the instacart platform, especially the app. I can shop from y favorite stores and then also build into those stores' requests and substitutions, making shopping a lot easier than going to the store. Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

Not much to dislike, the platform and the app are really user friendly and if you need support, their customer service is quick to answer. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Small-Business (50 or fewer emp.)
"Makes grocery shopping so much easier!"
What do you like best about Instacart Retailer Platform?

It is quick, accurate, and interactive. If the item you request is out of stock, you can select a backup option. I've always had my groceries delivered within a few hours. Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

Nothing! It has so many different businesses beyond groceries in my area. I hope they keep adding different stores because it is so convenient. Review collected by and hosted on G2.com.

Persia A.
PA
Consultant
Small-Business (50 or fewer emp.)
"makes your life easier"
What do you like best about Instacart Retailer Platform?

I can go online and order my groceries or cat food and it just arrives at my house Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

it's too expensive. The fees, taxes and delivery costs at lot of money. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

15 months

Perceived Cost

$$$$$
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