--- title: Instacart Retailer Platform Reviews meta_title: 'Instacart Retailer Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 68 reviews by the users' company size, role or industry to find out how Instacart Retailer Platform works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 68 scale: '5' date_modified: '2026-06-15' parent_category: name: On-Demand Delivery url: https://www.g2.com/categories/on-demand-delivery --- # Instacart Retailer Platform Reviews **Vendor:** Instacart **Category:** [Grocery Delivery Software](https://www.g2.com/categories/grocery-delivery) **Average Rating:** 4.2/5.0 **Total Reviews:** 68 ## About Instacart Retailer Platform Take the next step in your digital retail journey with Instacart Platform, a flexible suite of technology offerings. Instacart's dedicated teams adopt our offerings to meet you where you are today, and help you build a platform for future success with scalable services that ensure successful product adoption. ## Instacart Retailer Platform Reviews ### 1. Plenty of Store Options and the Freedom to Choose **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Instacart Retailer Platform?** I like having so many store options to buy from. It doesn’t force me to shop at just one store, so I can choose what works best for me. **What do you dislike about Instacart Retailer Platform?** I wish you would have allowed me to compare prices from different stores more easily and specific items. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** It makes it easy for me to do my grocery shopping without having to wander around the store looking for things. I can get my shopping done in a very short period of time without leaving home and having my groceries delivered to me. ### 2. Shopping for groceries with Instacart is quick and easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Dinesh M. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Instacart Retailer Platform?** The ease of Instacart is unrivaled. I can order food from several retailers using a single app, which saves me time and effort. It has been my go-to place for all of my grocery requirements because of its large product range, dependable delivery, and user-friendly layout. **What do you dislike about Instacart Retailer Platform?** There may occasionally be delivery delays or substitutes that don't meet my requirements. More possibilities for personalizing orders and improved notification regarding out-of-stock products would be beneficial. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** With its quick and easy solution, Instacart eliminates the bother of conventional food shopping. It removes the need for me to travel to several places physically, saves me a lot of time, and guarantees that I can access a variety of things without leaving my house. My routine is made even more convenient by the freedom to schedule delivery as I like. ### 3. Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Janelle L. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Instacart Retailer Platform?** I like that you can order from instacart and someone could go to your local grocery store and deliver the groceries that you ordered. For my mother's birthday last month th h , I ordered a cake using instacart at the last minute. The d wet livery person really came through for me. **What do you dislike about Instacart Retailer Platform?** It doesn't ways have everything that I need. Some of alternates that they ask you to choose after you order your groceries are not good. There was one time that half of my cart was the alternates that I chose. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** I live too far away and it is not possible to carry alot of groceries. I could do a big grocery shopping trip with instacart. I also don't have the time to grocery shop. ### 4. Hit or Miss **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Instacart Retailer Platform?** Instacart is very user-friendly. I think many people would find it easy to use Instacart. It is a very convenient tool that provides a valuable service when it works. I also like the variety that is available on Instacart. **What do you dislike about Instacart Retailer Platform?** I have had a few experiences where my order has been randomly canceled, the delivery time has been pushed back, or I have received an order missing some of the requested items. I think there is a lot of room for flaws through Instacart. After having this experience a handful of times, I am leary to use the app for fear that my order will be messed up somehow. I can shop with more confidence if I do it myself. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** It allows me to have groceries delivered to my doorstep if I cannot get them myself. I have often used this service after having a baby and not wanting to drag a newborn to the grocery store. ### 5. Great Service **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Instacart Retailer Platform?** Instacart allows a person to shop without leaving home. **What do you dislike about Instacart Retailer Platform?** Shopper can't always find products, hard to contact customer service with problem. The prices on the app are way more then if you go in and shop yourself. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Instacart is helping consumers by providing a service that helps with shopping needs for people who have busy lives. ### 6. Life in a Miami highrise would not be the same without Instacart **Rating:** 5.0/5.0 stars **Reviewed by:** Micah L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Instacart Retailer Platform?** How simple and user friendly it makes grocery shopping **What do you dislike about Instacart Retailer Platform?** When a product is out of stock and it makes it difficuly for the shopper to find allternatives **What problems is Instacart Retailer Platform solving and how is that benefiting you?** When you are stuck in a highrise without a vehicle but you need groceries.. there are few greater problems to solve than that! ### 7. Instacart **Rating:** 3.0/5.0 stars **Reviewed by:** Stephanie P. | Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Instacart Retailer Platform?** Instacart is excellent when you are about to cook and forget some ingredients. You can order those missing ingredients while you get started cooking. **What do you dislike about Instacart Retailer Platform?** The thing I dislike the most is the high fees when you make small orders. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** The problem that Instacart is solving is that people not able to make it to grocery stores can now have those groceries brought to them. ### 8. The Easiest Way To Grocery Shop In A Busy World **Rating:** 5.0/5.0 stars **Reviewed by:** Matt H. | Social Media, Administrator & FOH Lead Coordinator, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Instacart Retailer Platform?** In a society that is getting busier again post-pandemic, Instacart has given me time and patience by not hassling me in a supermarket and the self-checkout counters trying to buy groceries for myself and others. **What do you dislike about Instacart Retailer Platform?** The experience is controlled by whoever shops for you, and sometimes there can be a lack of effort if the person buying your goods does not make a professional attempt to find everything. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** The service is giving me time and patience back that I would have to deal with the stress and anxiety of going to supermarkets and the abundance of self-checkouts now because of staffing. ### 9. A single mom's best friend **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Instacart Retailer Platform?** I love the ease of the instacart platform, especially the app. I can shop from y favorite stores and then also build into those stores' requests and substitutions, making shopping a lot easier than going to the store. **What do you dislike about Instacart Retailer Platform?** Not much to dislike, the platform and the app are really user friendly and if you need support, their customer service is quick to answer. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Maximizing the time I have available to be able to do the other things I need to. Green house energy shopping brands I may not have shopped before. ### 10. Makes grocery shopping so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Instacart Retailer Platform?** It is quick, accurate, and interactive. If the item you request is out of stock, you can select a backup option. I've always had my groceries delivered within a few hours. **What do you dislike about Instacart Retailer Platform?** Nothing! It has so many different businesses beyond groceries in my area. I hope they keep adding different stores because it is so convenient. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** It is cutting down time and money spent on groceries. It is so convenient to order groceries in place of making a grocery list and doing an extra errand. I'm surprised how quick and accurate it is! ### 11. makes your life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Persia A. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Instacart Retailer Platform?** I can go online and order my groceries or cat food and it just arrives at my house **What do you dislike about Instacart Retailer Platform?** it's too expensive. The fees, taxes and delivery costs at lot of money. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** it makes my life easier when I dont have time to go shopping ### 12. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenneka H. | Sales liaison / billing / admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Instacart Retailer Platform?** Instacart has made such a difference in our busy lives. What I like best is the variety of stores you can shop from for deliver. Also love how easy it is to use the app to choose your family favorites and not worry about running to the grocery store and shopping. Saves so much time! Especially this past Thanksgiving. Definitely using this for Christmas as well. **What do you dislike about Instacart Retailer Platform?** The peak delivery fees are sometimes higher than I would like, but I get it- it's the convenience and service we are paying for! Otherwise everything works great! **What problems is Instacart Retailer Platform solving and how is that benefiting you?** At this time I haven't experienced any issues. Pretty happy with the service and communication when items are out of stock and with the delivery personnel. Thank you! ### 13. Great app for the lazy grocery shopper **Rating:** 4.5/5.0 stars **Reviewed by:** Taiya K. | Director of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Instacart Retailer Platform?** I love using Instacart specifically for group settings such as renting an Airbnb, throwing a party where you forgot something or you're just tight on time. It's pretty reliable for the most part and quick depending on the order. **What do you dislike about Instacart Retailer Platform?** The only quarrel I do have with Instacart is the fact that several times my order has been wrong, items have been forgotten or the items they chose weren't exactly what I was looking for/bad quality. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** It's a great solution for delivering food items to an office without having to leave and deal with traffic in a place like Los Angeles where time is of the essence. ### 14. Who knew it was this easy? **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Instacart Retailer Platform?** Absolutely love that I can have things delivered to my office with just a few clicks. I first used Instacart when my boss was away and I couldn't get out to pick up some things we needed. Someone had mentioned Instacart so I decided to check it out. I ordered everything I needed and the communication with my shopper was fantastic! I got everything I needed plus some things I didn't really need (like snacks!). This is a very convenient service and I now use it regularly! **What do you dislike about Instacart Retailer Platform?** Sometimes the fees can be a bit high but there are usually promo codes that help a lot. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** It's all about saving time. This service allows me to have things delivered to my office or home so that I don't have to waste time in the crowded stores! We get everything we need delivered right to our door and very promptly! ### 15. Instacart is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Ellie S. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Instacart Retailer Platform?** instacart is so helpful and easy to use. i like the app interface and it makes getting groceries much easier **What do you dislike about Instacart Retailer Platform?** nothing i really dislike about instacart to be honest **What problems is Instacart Retailer Platform solving and how is that benefiting you?** when i have a busier day and cant make it to get food, having isntacart really helps me get everything done ### 16. It is helpful to have help in person and in another city. **Rating:** 4.5/5.0 stars **Reviewed by:** Veronica M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Instacart Retailer Platform?** People respond prior to the deadline and check up what do I ask for. **What do you dislike about Instacart Retailer Platform?** Some shoppers don't pay attention while buying the products. For example, they don't get fresh vegetables. Shoppers get dry vegetables. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** It is helpful to be able to chat with the shopper while chosing the products ### 17. Great Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Erin T. | Corporate Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Instacart Retailer Platform?** I love how easy it is to order and how much time it saves me in a day **What do you dislike about Instacart Retailer Platform?** There doesn't seem to be many shoppers on the app so it can take hours to get your order **What problems is Instacart Retailer Platform solving and how is that benefiting you?** It solves time sucks for busy people ### 18. Great service saves a lot of time for people and helpful shoppers **Rating:** 4.5/5.0 stars **Reviewed by:** Cassandra L. | Brand Promoter with Le-Vel, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2022 **What do you like best about Instacart Retailer Platform?** Saves me time and money because when I go I want to buy spontaneously this way I just pick what I need and a shopper does it for me saves me time and hassle and money **What do you dislike about Instacart Retailer Platform?** Sometimes it takes longer then stated to receive order and that can be frustrating **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Taking a task we have to do and providing a option to have someone do it for us which creates more time for us ### 19. Very good value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Instacart Retailer Platform?** Very easy to use. They are also very convenient. **What do you dislike about Instacart Retailer Platform?** Sometimes with Instacart you will find that there are items that are not available **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Instacart helps me when I am unable to get out and do my own grocery shopping ### 20. It works in a pinch **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Instacart Retailer Platform?** Honestly, the reason why we use Instacart is because we both don't have a Costco membership and don't want to battle the lines while shopping there in person. Not to mention, it's great to have large bulky objects delivered to you. **What do you dislike about Instacart Retailer Platform?** This isn't unique to Instacart but beware that all these delivery services inflate prices across the board. It ranges from 10%-30%, so this is not the service to use if you're in a cost-saving mode. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** As mentioned above, we don't have the energy or time to shop for snacks and drinks for the office. Plus, it doesn't seem worthwhile to get a Costco membership just for a supply run, so we use Instacart. ### 21. Great app for urgent delivery needs across different stores **Rating:** 4.0/5.0 stars **Reviewed by:** Aditi A. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Instacart Retailer Platform?** I love that there are a wide variety of stores near me to order from. Urgent groceries or other items are easily accessible and reduces the effort of going out **What do you dislike about Instacart Retailer Platform?** I dislike the fact that delivery slots are limiterd. If I need something at night or all of a sudden, I might have to check delivery slots before palcing an order. Someitmes, your order might get cancelled too. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** It solves the problem of me actually going out physically to buy what I need. I might have to pay a few extra dollars but it is convenient for me to recieve gorceries at my doorstep. ### 22. The best and cheapest solution for grocery delivery **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff D. | Vp of sales, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2023 **What do you like best about Instacart Retailer Platform?** That most supermarkets are already listed on it and their websites are pre connected to using Instacart for all deliveries plus it's less expensive than competitors **What do you dislike about Instacart Retailer Platform?** That the shoppers can pick a bad item of fruit or vegetable and you are unable to use rewards numbers **What problems is Instacart Retailer Platform solving and how is that benefiting you?** During remote work when I was unable to leave the office during work hours and unable to get transportation to the stores after work I was still able to secure my groceries ### 23. InstaCart for Office food **Rating:** 3.5/5.0 stars **Reviewed by:** Abigail H. | Sales Enablment manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Instacart Retailer Platform?** Being able to have everyone add their items into one location to order. **What do you dislike about Instacart Retailer Platform?** The price of the delivery fee and higher expense of items in general **What problems is Instacart Retailer Platform solving and how is that benefiting you?** It was solving having food stocked in the office that everyone would eat ### 24. Get your groceries delivered to you ! **Rating:** 5.0/5.0 stars **Reviewed by:** Deaundra M. | full time leasing agent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Instacart Retailer Platform?** What is most helpful to me about instacart is you can grocery shop from your bed and get them delivered to your door. **What do you dislike about Instacart Retailer Platform?** What is least helpful about instacart is you never really know what's in stock, and if you can't find an alternative, you will be refunded without the item you wanted. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** The issue i solve using insta cart is if I'm too tired after work, I can order groceries online while at work and have them delivered when I get home. It saves me a lot of gas and time . ### 25. Instacart has been a huge convenience for me. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas B. | Inside Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Instacart Retailer Platform?** Allows me to save the time and energy of grocery shopping. **What do you dislike about Instacart Retailer Platform?** I cannot think of any downsides, it's extremely convenient and helpful. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** I have a new puppy that gets separation anxiety and can be destructive when I leave. Instacart saves me the stress of having to leave him alone for over an hour to shop. ### 26. great time saver after a busy day **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Instacart Retailer Platform?** I love that I can complete the order anytime and get what I need. It's a huge time saver for me. I also use it to get groceries to my grandparents; if they call me and need something, I can order it from my phone straight to their door. Allows me to help them out with minimal effort/time commitment **What do you dislike about Instacart Retailer Platform?** It's been an adjustment not being able to pick out my own produce when using the app, sometimes I don't get exactly what I want, but I do think that this is outweighed by the convenience factor **What problems is Instacart Retailer Platform solving and how is that benefiting you?** It saves me time and energy on my busiest days. Also sometimes I like to use it just went i'm having a lazy day and don't feel like going out to get something that I need. ### 27. Excellent through and through **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Instacart Retailer Platform?** Instacart makes it extremely easy to do groceries online and get them delivered. The choice among chains/ stores and within each of them is vast, and the user experience of both the website and mobile app is excellent. In addition, customer service is amazing, I was helped each time an item was delivered incorrectly or missing, or else. **What do you dislike about Instacart Retailer Platform?** Honestly, there's not much to dislike about the product experience; Instacart is an excellent service. However, fees are very high and pile up quickly, which limits my utilization of the service. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Since Covid, my household took the habit of getting our groceries delivered at home and never went back. The user experience is excellent, and we get a lot of time back. ### 28. Instacart **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Instacart Retailer Platform?** Instacart allows me to complete my otherwise lengthy grocery shopping trip from the comfort of my office and gives me the freedom to choose what time I'd like to have it delivered to my house. **What do you dislike about Instacart Retailer Platform?** There isn't much to dislike about Instacart - they allow you to future date a transaction, to choose and change drop off points, to select replacement items in the event of inventory shortages and are always on time! **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Instacart allows me to take off multiple hours from my grocery shops by letting me choose what I want from the comfort of my home or office. Most of the time I have it delivered shortly after I return home from work for convenience. ### 29. My Go-To Lifesaver **Rating:** 4.5/5.0 stars **Reviewed by:** Courtney S. | Sales Development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Instacart Retailer Platform?** The number of availabilities and the level of communication with the pickers has been incredible as they find alternatives for things on my list. Instacart saves me time and extra money on what I would have impulsively put in my cart otherwise. **What do you dislike about Instacart Retailer Platform?** Sometimes the quality of the food is different than what I would select for my self **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Saves me valuable time and gas money spent at the store, reliable in delivering products on time ### 30. MM AE **Rating:** 4.0/5.0 stars **Reviewed by:** Emma H. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Instacart Retailer Platform?** So great when you are in a pinch for ordering groceries, work supplies! **What do you dislike about Instacart Retailer Platform?** Soemtimes when working with people who have allergies, replacements must be allergen friendly **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Saves time so I can focus on other things ### 31. Great UI and ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Sam T. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Instacart Retailer Platform?** the ease of use and ability to communicate with the delivery professional **What do you dislike about Instacart Retailer Platform?** N/A - I find it to be a great platform and have a positive experience **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Grocery delivery and ease of use ### 32. Utilities in B2B marketplace **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2023 **What do you like best about Instacart Retailer Platform?** Its is a one the good company & good platform in logistics with worldclass UI. **What do you dislike about Instacart Retailer Platform?** Analytics and reporting could have been better **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Timely delivery and understanding the repeat orders ### 33. Always timely and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Instacart Retailer Platform?** The options to select backup options when selecting groceries makes it very easy to get exactly what I want or nothing at all. The inventory is usually kept pretty accurate as well. **What do you dislike about Instacart Retailer Platform?** They take awhile to deliver so don't expect anything fast, but they are more reliable because of it. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** They help us stock everything we could need and any last minute items that come up. ### 34. Instacart review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Instacart Retailer Platform?** I like the convenience of instacart and having the ability to either get my groceries delivered or pick them up curbside. **What do you dislike about Instacart Retailer Platform?** Depending on what I order, the quality of certain products could be subpar because of the delivery time. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** It helps me a lot. While I'm working and having a busy day and need to go grocery shopping, I can do that all from my phone. ### 35. Very convenient for someone who doesnt like to use delivery services for food **Rating:** 4.0/5.0 stars **Reviewed by:** Lindsay G. | Hospital sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Instacart Retailer Platform?** Not having to be in costco when its prime time and driving to and from i can just insta cart all my items **What do you dislike about Instacart Retailer Platform?** if something is out, they do a substitute, wish theyd just not get it cause sometimes its way off **What problems is Instacart Retailer Platform solving and how is that benefiting you?** time saving for me not having to go to costco ### 36. Tried Twice **Rating:** 2.5/5.0 stars **Reviewed by:** Maria S. | Sales Reception Team Leader/HR Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Instacart Retailer Platform?** I did like that you can customize your shopping list **What do you dislike about Instacart Retailer Platform?** That I did not know when I would get my delivery **What problems is Instacart Retailer Platform solving and how is that benefiting you?** I would get an estimated time, then it would send me a delay notification, and no one had started getting my order ready ### 37. An easy way to get your grocery **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Instacart Retailer Platform?** As someone whose schedule is packed, I love the convenience of being able to order my groceries and have them home by the time I get there. **What do you dislike about Instacart Retailer Platform?** There's not much to dislike, you have to accept that you're not picking the produce and food so hopefully, you get someone who chooses nonexpired items **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Having a tight work schedule doesn't allow me to go in-store and shop for the grocery;using Instacart allows me to cook at home more as well. ### 38. Instacart - excellent offerings for grocery delivery **Rating:** 4.5/5.0 stars **Reviewed by:** Kim S. | Executive Director, Global Sales Development and Sales Enablement Technology Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Instacart Retailer Platform?** Easy to use, convenient, accessible and intuitive platform **What do you dislike about Instacart Retailer Platform?** execution - there have been several orders fulfilled improperly by shoppers - usually not a big deal but can be costly **What problems is Instacart Retailer Platform solving and how is that benefiting you?** shopper control ### 39. Reliable for grocery delivery **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Instacart Retailer Platform?** Convenient for staples, packaged goods, bulk purchases, and toiletries **What do you dislike about Instacart Retailer Platform?** It's difficult to use any e-grocer for fruit and vegetables **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Instacart is a convenient solution to outfit my company kitchen ### 40. Awful Experience....Run don't walk! **Rating:** 0.0/5.0 stars **Reviewed by:** Randa L. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Instacart Retailer Platform?** Cutting ties with this company. Nothing I liked about this company. **What do you dislike about Instacart Retailer Platform?** I only ordered from this company 3 times and all 3 were a disaster but the last took the cake. After corresponding with shopper regarding crazy substitutions (which I had already addressed in the notes) I waited 3 hours for my groceries. He notified me when he left so I could not understand why he had not arrived. The next text I got was a copy of the receipt where he had returned my whole order to the grocery store with instructions that I had to call the company for a refund. After holding for 35 minutes with Instacart on the phone I was given 3 options... 1) to reship (no!) (2) credit the Instacart account (no!) or (3) credit my credit card (yep!). I am done with this company. I gave them 3 chances and they could not redeem themselves. **Recommendations to others considering Instacart Retailer Platform:** RUN DON'T WALK **What problems is Instacart Retailer Platform solving and how is that benefiting you?** I would rather go to the grocery store myself on the day before Thanksgiving than deal with this company again. ### 41. Good app. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Instacart Retailer Platform?** I shop for Instcart and I like the quick cash app. **What do you dislike about Instacart Retailer Platform?** Expensive. The products cost a lot more than they would if you ordered them directly. However, it comes to your home immediately. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** I don't have to expose myself to covid 19. ### 42. I love instacart!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Instacart Retailer Platform?** I love the ease of re-ordering items, and how I can have my groceries hand picked, bought and delivered to my door without having to leave my home. Being self employed and a mother of 2 toddlers, this service has been the best hands down! **What do you dislike about Instacart Retailer Platform?** Besides the monthly service fee, it also costs per item. So a 40 item grocery order, with tip and tax typically costs about $30 more than if I would have shopped myself. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** I am able to stay home with my toddlers vs going to the grocery store and having to bring them. I also work from home and this also helps me stay productive and make more money. ### 43. Fast, simple, easy, AND convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Instacart Retailer Platform?** The ease of the entire process. I used this mainly in a small town where I didn't have a car, this gave me the ease of having someone else shop for me when it was difficult for myself **What do you dislike about Instacart Retailer Platform?** The thing I dislike is that the prices at time see higher, and the options for substitutions at time aren't something id consider getting. But now they have a feature when they don't substitute so I usually use that **What problems is Instacart Retailer Platform solving and how is that benefiting you?** I'm solving the problem of having issues getting groceries when I'm either too busy, too far or just can't get around to getting over to the grocery store by me ### 44. Easy way to grocery shop! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Instacart Retailer Platform?** I love that I can do pick up for free at my local grocery store. I can easily chat with the shopper about replacements and I can track when my shopping is being done. **What do you dislike about Instacart Retailer Platform?** Sometimes the pickup time or delivery time is very delayed. Also depending on the shopper the quality is not a good sometimes shoppers will make mistakes or will Not pick up the products listed. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Ease of grocery shopping. Also during Covid it's easy to get needed items when you are quarantined and unable to leave the house. I also feel safer doing order pick up during the pandemic. ### 45. Grocery delivery service for affordable price **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2018 **What do you like best about Instacart Retailer Platform?** Grocery delivery service itself. Cheaper than spending gas on San Francisco. 2 week free **What do you dislike about Instacart Retailer Platform?** the interface is buggy sometimes. Steep delivery fee upon trial period. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Personal convenience, no business problem ### 46. Get your groceries during work **Rating:** 4.0/5.0 stars **Reviewed by:** Gudrun M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2020 **What do you like best about Instacart Retailer Platform?** Instacart gives the possibility to shop your groceries through their app. This is especially nice when you get caught up by work and do not have time to go to the supermarket in person after working hours. Have used it a few times for small to medium sized shopping. It won't replace my weekly household shopping, but it is nice to know that you can get some important stuff in a matter of no time with Instacart. **What do you dislike about Instacart Retailer Platform?** Sometimes the delivery time can take longer than usual. Would be great if they could increase their capacity. It is also quite difficult to get in contact with their customer service. I once had wrong items delivered and it was a long process to get things sorted out. **Recommendations to others considering Instacart Retailer Platform:** Instacart is not available in every city and the service level is also not the same everywhere. But in my opinion you should try it on your own to see if Instacart can be a replacement for your groceries shopping. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** If there is a lot of work at the office, I use Instacart to make some urgent shopping that I will not be able to do or simply do not want to after work. ### 47. Instacart is a rip-off that pretends to take your order, fails to deliver and then runs away... **Rating:** 0.0/5.0 stars **Reviewed by:** Charlie M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about Instacart Retailer Platform?** Do not have to leave house to get groceries, if only they delivered... **What do you dislike about Instacart Retailer Platform?** Made my initial Instacart order at Fresh Thyme, Cranberry Twp., PA, and it was delivered within a couple of days, so I FOOLISHLY allowed $9.99 to be debited from my credit card to purchase a month of their "Free delivery" of >$35 orders service. Surprisingly, the prices were the regular off the shelf and sale prices. However, unfortunately, my next Instacart order was at Aldi, Wexford, PA. It was entered on the Instacart website on or about 3/30/20. At that time, even though I kept checking back three or four times a day, it was not until about five days later on 4/4 that I could get any possible delivery date or time. Fortunately, that day, they offered a "First Available" option, which in desperation, I agreed to. My order then showed delivery between the next day, Sunday, through Thursday. As each day passed until today, Thursday, 4/9, the expected delivery window kept changing from whatever the next day was to Thursday. It was implied that today, Thursday, 4/9, would be the delivery day. Again, while anxiously a waiting the call that the Instacart shopper was on his/her way with the groceries, I received a message at 7:40PM that the order was canceled, not delayed, not rescheduled, not any offer of an option to get the groceries that we have waited nearly two weeks to receive. Needless to say, I will email them to cancel my account and demand a refund of my monthly membership payment of $9.99. No sense in feeding this pig any longer. It doesn't even OINK!!! **Recommendations to others considering Instacart Retailer Platform:** Beware, Instacart is a rip-off, takes your money, pretends to service your order, then fails to deliver and runs away... **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Do not have to leave house to get groceries... Extra cost is moderate. ### 48. Beware!!! Fraudulent charges, stealing $ from customers **Rating:** 0.0/5.0 stars **Reviewed by:** DOROTHY Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2020 **What do you like best about Instacart Retailer Platform?** shopper is o.k., if the system is not cheating, it should be a time saver **What do you dislike about Instacart Retailer Platform?** Beware!!! Awful experience, shopper was good but Instacart & stores charge much higher online prices, you get charged those prices not the actual store prices which is reflected on your bill. I was overcharged by $90, they try to tell me that is for taxes & tips, which is not true, $90 was in addition to all that. I was also charged for items not received, that is fraudulent, stealing extra money, taking advantage hoping customers do not actually read their bills. DO NOT USE THE SERVICE. **Recommendations to others considering Instacart Retailer Platform:** Beware, Instacart takes advantage of customers, hoping they will not check their bills carefully. I have been overcharged $90 plus missing numerous items, all of which they are not willing to reimburse me for. They say it is for taxes and tips, which I have included already in my calculation, still cannot explain why the extra $90. Instacart is a scam. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** they do not provide any live person to speak with, all via emails and do not actually address the problems, my credit card is still overcharged by $90 with no resolution whatsoever. ### 49. Not recommended **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Instacart Retailer Platform?** The convenience at first is what I liked but the recent issue ruined it **What do you dislike about Instacart Retailer Platform?** I have used Instacart multiple times with no issues until today. My shopper delivered 3 items I had bot ordered and it appeared to b let a system glitch. I refused the items and they belonged to the customer he delivered prior. My issue is that his supervisor was no help and told me to send an email? This seems fraudulent and I wasnt surprised to receive no response their phone number was inoperable even for their employee. I will never use this service again. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** No benefits. They are not a good company ### 50. Get Your Grocery Shopping Done While Working **Rating:** 4.5/5.0 stars **Reviewed by:** Jens S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Instacart Retailer Platform?** The best thing about Instacart is that you can literally get your grocery shopping done while being at work. As a result, it returns spare time to my busy work day. I mean who really wants to go to the grocery store right after completing a long work day if you can spend some quality time with your family at home instead? **What do you dislike about Instacart Retailer Platform?** In my area, it competes with Amazon Fresh and Google Express with Google Express. While Instacart has reasonable pricing, both competitors are somewhat cheaper. At the moment, my family is mostly using Google Express, but I can easily see that changing once Amazon Fresh fully integrates Whole Foods. **Recommendations to others considering Instacart Retailer Platform:** If you can integrate it into your busy work day, it can help you freeing up some time. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** I have personally used Instacart when my wife has asked me to get groceries on a busy work day. Since you can typically specify a 1 hour window, it allows me to either way schedule the delivery along with my arrival at home or during my last hour in the office. It can't be more convenient! ## Instacart Retailer Platform Discussions - [Instacart unfairness to its employees](https://www.g2.com/discussions/26762-instacart-unfairness-to-its-employees) - 1 comment, 1 upvote - [Are you a legit business?](https://www.g2.com/discussions/25970-are-you-a-legit-business) - 1 comment, 1 upvote - [What is Instacart used for?](https://www.g2.com/discussions/what-is-instacart-used-for) - 1 comment - [View Instacart Retailer Platform pricing details and edition comparison](https://www.g2.com/products/instacart-retailer-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+06%3A07%3A48+-0500&secure%5Bsession_id%5D=f0db1de5-72aa-473e-96f6-86d3dab7c4b9&secure%5Btoken%5D=563bd456e4d4d66aaa6b0e9445e8bdb6eecfe669d0b7d12510e449717f52aad0&format=llm_user) ## Top Instacart Retailer Platform Alternatives - [goPuff](https://www.g2.com/products/gopuff/reviews) - 3.9/5.0 (26 reviews) - [Shipt](https://www.g2.com/products/shipt/reviews) - 3.9/5.0 (16 reviews) - [Rappi](https://www.g2.com/products/rappi/reviews) - 3.9/5.0 (14 reviews)