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goPuff

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3.9 out of 5 stars

How would you rate your experience with goPuff?

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goPuff Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Perceived Cost

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goPuff Reviews (28)

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Reviews

goPuff Reviews (28)

View 1 Video Reviews
3.9
28 reviews

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Erika R.
ER
Mortgage Loan Officer
Real Estate
Small-Business (50 or fewer emp.)
"Super convenient service. Fast delivery and great value with the subscription"
What do you like best about goPuff?

I really appreciate how fast and dependable the service is. No matter if I’m ordering snacks, drinks, or other essentials, I almost always receive everything within just a few minutes. Review collected by and hosted on G2.com.

What do you dislike about goPuff?

I would really appreciate it if there were more healthy or fresh meal options available. Review collected by and hosted on G2.com.

Lydia G.
LG
Asistente
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Consistent Fast Delivery, Excellent Product Quality"
What do you like best about goPuff?

I find goPuff incredibly convenient due to their fast delivery service, which has consistently exceeded my expectations. I appreciate the membership benefits, which offer discounts on products. The availability of cheap products, along with many promotions, adds to the value. Furthermore, I love the freshness of the products with extended expiration dates. Shopping through goPuff's software enhances my experience because shipments are faster and more reliable compared to others. I never receive wrong, damaged, or expired products. Review collected by and hosted on G2.com.

What do you dislike about goPuff?

Maybe more diversity of products. Review collected by and hosted on G2.com.

Taiya K.
TK
Director of Sales
Mid-Market (51-1000 emp.)
"Would not recommend using"
What do you like best about goPuff?

The only good thing I would say about GoPuff is that they offer a wide array of options to select from in their app, so it feels like a hyrbid of UberEats and Instacart. Review collected by and hosted on G2.com.

What do you dislike about goPuff?

Honestly everything about this app is terrible. Don't waste your time using this thing. It takes hours to deliver, says it has the items and then come to find out it doesn't. The UI experience is terrible, along with the customer service. Review collected by and hosted on G2.com.

Kylie J.
KJ
Senior Startups Account Executive
Enterprise (> 1000 emp.)
"Go-to App for Snacks"
What do you like best about goPuff?

goPuff makes shopping for everyday items and snacks convenient! It's my go-to app for over-the-counter medicines, home items, beer/wine, or snacks. The service charge is reasonably priced compared to their competitors. Review collected by and hosted on G2.com.

What do you dislike about goPuff?

It's frustrating when an item that you ordered is out of stock, and goPuff doesn't have a feature that recommends an alternative option when that is the case, like Amazon/Whole Foods delivery does. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Super convenient and easy to use! Quick delivery too"
What do you like best about goPuff?

I love how almost everytime i order the delivery will arrive within 35 minutes at most Review collected by and hosted on G2.com.

What do you dislike about goPuff?

Nothing really comes to mind, sometimes there's certain snacks or things i wish they had more options of like better ranch dressing instead of just one option Review collected by and hosted on G2.com.

JY
Associate Product Manager
Small-Business (50 or fewer emp.)
"Simple and useful in a pinch, but would never be my go-to delivery app"
What do you like best about goPuff?

Delivery is extremely fast and there is a large range of products. Review collected by and hosted on G2.com.

What do you dislike about goPuff?

Prices are very high and have gotten higher since goPuff's start. Review collected by and hosted on G2.com.

Lindsay G.
LG
Hospital sales
Small-Business (50 or fewer emp.)
"Easy if not able to go yourself"
What do you like best about goPuff?

The convenience of the app and being able to place an order to get here in a reasonable time Review collected by and hosted on G2.com.

What do you dislike about goPuff?

Overpriced on delivery sometimes through places Review collected by and hosted on G2.com.

Kiran K.
KK
Product Analyst
Small-Business (50 or fewer emp.)
"Great service"
What do you like best about goPuff?

There is constant communication during the course of their shopping. Excellent communication on unavailable items Review collected by and hosted on G2.com.

What do you dislike about goPuff?

Many items would be out of stock and they would substitute with different items that I did not wanted. Also, I had received an item that I did not order or there were missing pieces. Review collected by and hosted on G2.com.

Verified User in Entertainment
UE
Small-Business (50 or fewer emp.)
"Gopuff Review"
What do you like best about goPuff?

I like having access to different products and how fast it gets delivered. Review collected by and hosted on G2.com.

What do you dislike about goPuff?

Sometimes the products are defective and do not work. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Nice way to get snacks but pricey and can be unreliable."
What do you like best about goPuff?

It has the snacks and candy that doordash and ubereats dont have sometimes. Review collected by and hosted on G2.com.

What do you dislike about goPuff?

It isn't available in some areas still and they will replace your order items sometimes. Review collected by and hosted on G2.com.

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