Innovations Reviews & Product Details

When we first started with Innovations, our lab was in my basement. It’s hard to believe how far we’ve come since then, but the beauty of Innovations is that it grows with you—scaling seamlessly from a single workstation to a full production floor.

One of the absolute highlights each year is the annual User Group Meeting, usually in Clearwater, Florida. It’s not just a conference—it’s like a family reunion for optical professionals. The Innovations staff aren’t just great at what they do; they genuinely care about our success. They’ve solved countless work tickets for us with precision and speed, and every time I see them in person, it feels like catching up with old friends who “get” the optical world on a deep level.

For example, we are scheduled for an MEI machine installation, and Innovations went above and beyond. They assigned us a dedicated technician to be remotely available the same day as the MEI team—proactively ensuring perfect integration and zero downtime. That’s the kind of forward-thinking, customer-first approach you just don’t see everywhere.

What I love most is that Innovations connects all of our machines, regardless of brand, breaking down the walls of proprietary systems and letting everything work together seamlessly.

In short, Innovations isn’t just software—it’s the backbone of our operation. The people behind it are like family, and I couldn’t imagine running our lab without them. Review collected by and hosted on G2.com.

I would like to see the lens SKU database updated more quickly, ideally in alignment with new product launches, so we can begin surfacing and offering the latest lenses to customers as soon as they become available. Review collected by and hosted on G2.com.

The software is modular, so we only use what we need. As a small but growing company, it is imperative that our systems scale with the business. Innovations has done that at every milestone! Review collected by and hosted on G2.com.

Honestly, not much. Software is solid, team is great. The only constructive criticism I can offer is from the scripting side of things in regards to WorkTickets. We have a local capacity here to script our own, and have done so on a very basic level, but we would LOVE to see much more offered in terms of online training and classes in the scripting department! Review collected by and hosted on G2.com.

Innovations is designed to be extremely flexible and modular, which is essential as labs can all be run very differently. I'd like to think we're on the extreme side of this, as we're an e-commerce focused lab, and Innovations works flawlessly. Over the years we've scaled up how much we used the various modules and applications, and it handles everything perfectly. The rules engine allows us to automate so much of the production. The workticket builder is extremely robust, allowing us to make unique worktickets based on job type, and only have the relevant information shown. The tracking system is wonderful and allows us to further optimize production.

Implementation was quick and easy. We were given amazing support the entire time - and no matter what challenge we faced, there were always multiple solutions provided.

Their customer service is exceptional - I believe everything is responded to in an hour or less. I can count on one hand the amount of issues we've had over the years, and those were all responded to and addressed in almost no time at all. Coming from a competitor who offered limited support during limited hours, I can't begin to express how important this is, and what a difference this can make. When production is down, you want a company who can respond quickly and efficiently.

Overall, I have nothing but good things to say about Innovations, and I wouldn't even think about using something else for our lab. Review collected by and hosted on G2.com.

There's very little I dislike about Innovations. If I really had to pick something, I would say some of the documentation is not available online. For whatever you cannot find, their support has it and can provide it no problem. Review collected by and hosted on G2.com.

Overall very user friendly, and customizable. If I do have any issues, they are fixed quickly! Review collected by and hosted on G2.com.

It is quite different from the previous program, it was hard to break my old habits. Review collected by and hosted on G2.com.