Nothing stands out as a true positive. The system feels outdated, slow, and overly complicated for even basic daily tasks. Any feature that should be simple ends up buried under unnecessary steps, confusing workflows, or unreliable performance. It never feels like it was designed with real practices in mind, and even the areas that appear promising at first quickly reveal major limitations.

Overall very user friendly, and customizable. If I do have any issues, they are fixed quickly!

Innovations is designed to be extremely flexible and modular, which is essential as labs can all be run very differently. I'd like to think we're on the extreme side of this, as we're an e-commerce focused lab, and Innovations works flawlessly. Over the years we've scaled up how much we used the various modules and applications, and it handles everything perfectly. The rules engine allows us to automate so much of the production. The workticket builder is extremely robust, allowing us to make unique worktickets based on job type, and only have the relevant information shown. The tracking system is wonderful and allows us to further optimize production. Implementation was quick and easy. We were given amazing support the entire time - and no matter what challenge we faced, there were always multiple solutions provided. Their customer service is exceptional - I believe everything is responded to in an hour or less. I can count on one hand the amount of issues we've had over the years, and those were all responded to and addressed in almost no time at all. Coming from a competitor who offered limited support during limited hours, I can't begin to express how important this is, and what a difference this can make. When production is down, you want a company who can respond quickly and efficiently. Overall, I have nothing but good things to say about Innovations, and I wouldn't even think about using something else for our lab.