--- title: CentralSquare Public Safety & Justice Reviews meta_title: 'CentralSquare Public Safety & Justice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how CentralSquare Public Safety & Justice works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 17 scale: '5' date_modified: '2026-05-05' parent_category: name: Public Safety url: https://www.g2.com/categories/public-safety --- # CentralSquare Public Safety & Justice Reviews **Vendor:** CentralSquare Technologies **Category:** [Emergency Medical Services Software](https://www.g2.com/categories/emergency-medical-services) **Average Rating:** 3.9/5.0 **Total Reviews:** 17 ## About CentralSquare Public Safety & Justice CentralSquare Technologies is an industry leader in public safety and public administration software, serving over 7,500 organizations from the largest metropolitan city to counties and towns of every size across North America. CentralSquare’s broad, unified and agile software suite serves 3 in 4 citizens across North America. Our technology platform provides solutions for public safety, including 911, computer aided dispatch, records management and more. ## CentralSquare Public Safety & Justice Reviews ### 1. Experience with Central Square **Rating:** 5.0/5.0 stars **Reviewed by:** Jeanie P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about CentralSquare Public Safety & Justice?** I like the ability to add, create and customize many of the commands and dashboard parts. There are multiple ways for the end user to accomplish tasks which support clickers and typers. The support has been very good as well. **What do you dislike about CentralSquare Public Safety & Justice?** I do not like the inability to create a workflow based on a geo fenced area without have to create new map layers. I also do not care for how slow the system runs the majority of the time. **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** They are solving our problems with multiple calls for one incident by allowing different agencies and types of responders to be assigned to one incident. We also have more visibility of records because of the RMS features. ### 2. A software suite that allows some modifications to meet your agencies needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about CentralSquare Public Safety & Justice?** With the CentralSquare Enterprise Suite, you are able to set up multiple personal preferences to make it work for your agency. This ranges from CAD, Mobile, and RMS. The software provides several areas that are efficient to help speed up workflow and processes. The CAD, Mobile and RMS systems are user friendly and easy to navigate with options to help meet the different operating styles of work groups. This is a 24/7 operation for us, so the software is constantly in use. **What do you dislike about CentralSquare Public Safety & Justice?** The downside of any software, not just CentralSquare, is bugs, fixes, and communication. It is a trend within major software corporation to rush releases without valid testing and relying on customers to provide feedback about issues. In addition, aside from a CEO blast that comes out quarterly, you do not see much about whats new, whats coming, whats here, tips and tricks, etc. It seems like once you are a software owner, you just get left out to the wilds. **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** Report writing speeds have increased with the integrated suite for CentralSquare Enterprise, allowing officers to be able to quickly enter their reports which allows them to get back out on the streets. ### 3. Favorite CAD /RMS by far! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey S. | Comm Chief, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2024 **What do you like best about CentralSquare Public Safety & Justice?** CentralSquare is the third CAD/RMS software that I have used and it is by far my favorite. CentralSquare software has been a valuable asset for our team, offering a wide range of features that meet our needs. I find that it is extremely user friendly. Navigating through the platform is intuitive, making it easy for both new and experienced users to get up and running quickly. The customizability of CentralSquare is another key advantage. We are constantly finding new ways to use the software to streamline our workflow. Custom modules and custom forms have made things so much easier for our staff. This flexibility has significantly enhanced our efficiency, as we can adjust settings and features without needing extensive technical support. When it comes to training, because CentralSquare is so intuitive, training new hires is so much easier than former systems. You can tell the platform was designed with ease of training in mind; new team members can quickly familiarize themselves with the system, reducing downtime. One of the most critical features for us has been the ability to share information effortlessly. CentralSquare makes collaboration seamless, enabling our team to share data across departments quickly and securely. This has improved communication and decision-making across the board. I have also been impressed with the customer support. All of the support team members are helpful and patient. They have been such great partners and I enjoy working with them. In summary, CentralSquare is a comprehensive, user-friendly, and customizable platform that has significantly enhanced our operations. **What do you dislike about CentralSquare Public Safety & Justice?** I really do not have any complaints. We use ProSuite CAD, RMS, Jail and 911 and I am happy overall! **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** CentralSquare has just allowed us to streamline our workflow overall. On the CAD side of things , it has made my 911 dispatchers happy and that is always a plus! ### 4. Good Public Safety Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about CentralSquare Public Safety & Justice?** CentralSquare products are the next steps any Public Safety organization needs to consider. There is a lot that these products have to offer which we use everyday. I do enjoy working with this software and providing assistance where it is needed within our organization. With any software product a user will need to be educated on how to use it and become experts themselves. **What do you dislike about CentralSquare Public Safety & Justice?** There are several times that CST has experienced growing pains. Most recently they have downsized, and a very important customer relations department were handed their walking papers. This is who we worked with every day and our go to connections when we needed help. In turn this has again cause delays in support issues being handled in a timely manner. **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** One of the win win perks is data sharing amognst all of our partnering agenceies, this is huge and very beneficial. **Official Response from Meagan McAlexander:** > Thank you for taking the time to share your feedback. We greatly appreciate your positive comments about our products and the value they bring to your organization's daily operations. Thank you also for highlighting the benefits of data sharing among partnering agencies. This feedback underscores our mission to enhance collaboration and efficiency in public safety operations. We acknowledge the growing pains you mentioned and understand that the recent downsizing has impacted your experience. Please know that we are committed to improving our support response times and ensuring that our customers receive the assistance they need promptly. Thank you for being on this journey with us, we appreciate your partnership. ### 5. Central Square has been a pleasure to work with. My center uses both their CAD and 911 systems. **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about CentralSquare Public Safety & Justice?** The software's user interface is excellent and caters to both dispatchers and administrators who configure it. It is highly robust and can present a vast amount of information at dispatchers' fingertips. The customer service is of top-notch quality, and we have a dedicated support team for our center. I can rely on the same group of people to answer whenever I call for help with an issue. We run this software on 5 consoles that operate 24/7 in a 9-1-1 dispatch center. It was effortless to integrate it into our system, and updates seem to be an easy process. **What do you dislike about CentralSquare Public Safety & Justice?** I find it very frustrating that I am unable to update the map layers on my software independently. Instead, I have to submit the layers to the software providers and wait for them to update the layers. This process has taken several weeks on a couple of occasions. However, in cases of emergency updates, they were able to push the updates through in just a few hours. **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** We use CAD to process our incoming 9-1-1 calls and dispatch first responders to the issue. ### 6. Perfect CAD product **Rating:** 4.0/5.0 stars **Reviewed by:** Kabir M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about CentralSquare Public Safety & Justice?** CentralSquare CAD is highly regarded for its efficient dispatching capabilities and comprehensive data management, which greatly enhance emergency response coordination and public safety operations. **What do you dislike about CentralSquare Public Safety & Justice?** particularly regarding its user interface, which can be complex and less intuitive, and occasional issues with system integration and customization flexibility **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** CentralSquare CAD effectively addresses critical needs in emergency response management by streamlining dispatch processes and consolidating vital information. This results in faster, more coordinated emergency services, which indirectly benefits everyone, including me, by contributing to a safer and more responsive community environment. ### 7. Efficient, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Teri H. | Training Coordinator/Accreditation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about CentralSquare Public Safety & Justice?** Integrates with other central square products. Easy to use. **What do you dislike about CentralSquare Public Safety & Justice?** Not sure yet. There are certain things I would like to see made mandatory to fill out before going on to another section. **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** Able to integrate into other components of central square so it makes reporting easier ### 8. Version 22.1.9 is a miss **Rating:** 1.0/5.0 stars **Reviewed by:** Josei W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2023 **What do you like best about CentralSquare Public Safety & Justice?** Through updates the software has maintained a fairly intuitive/easy-to-understand interface. An adequate degree of customizability allows individual dispatchers to set up their CAD display in a way that best suits them. **What do you dislike about CentralSquare Public Safety & Justice?** Our agency recently updated to version 22.1.9, which came with an overhauled call-taking window. Long story short, the new one displays the same information and has the same function as old, while managing to take up more space. Everything is larger, as if it was designed for a touch screen. It's made it more difficult to manipulate multiple call windows at the same time. This update is a step in the wrong direction, the only plus being it's more visually appealing and you have a snapshot of premise history without needing to open a separate window. Additionally, there's an issue with copying and pasting anything with line breaks into the call notes. The software doesn't recognize them and reverts to just adding the first line of whatever you copied. **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** CentralSquare CAD serves as our law enforcement dispatch software. The platform is pretty versatile and can be tailored to whatever functions you need such as CAD-to-CAD communication, unit stacking, etc. ### 9. Wonderful tool for records management, too bad it won't be supported soon. **Rating:** 5.0/5.0 stars **Reviewed by:** April M. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about CentralSquare Public Safety & Justice?** Ease of access and the ability to search for records allows me to find what I am looking for even if I have limited parameters of information to work with for my search. **What do you dislike about CentralSquare Public Safety & Justice?** This product will not be supported by its developer in the coming future which is unfortunate as it has many capabilities that their new software is still flushing the bugs out of. **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** The only problem I see is the bundles are not integrated and therefore do not share info with each other. If you are looking for multiple things on the same record point, you have to look it up multiple times in the various bundles separately. The benefits I have realized are the ability to search the modules with limited information. ### 10. Public Safety CAD support and administrator review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about CentralSquare Public Safety & Justice?** Central Square CAD is robust software designed specifically for Computer Aided Dispatch. **What do you dislike about CentralSquare Public Safety & Justice?** Very costly software and annual support. I find it unnecessarily difficult to manage the map layers. We often have to import updated maps, and the process is quite involved. **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** CAD is used in our PSAP (Public Safety Answering Point) to aid the telecommunicator in collecting call data and dispatching officers. ### 11. It works… **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about CentralSquare Public Safety & Justice?** As a Property Manager, I enjoy the simplicity of the Property/Evidence functions. **What do you dislike about CentralSquare Public Safety & Justice?** I dislike the aspects of the system that are so close to "best practices," but just barely miss the mark. **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** I am not exactly solving any problems that were not solved with our old records management system, but procedures for many of my tasks are simpler now. Saving time in some ways. ### 12. Most outstanding software for incorporating of law enforcement duties. **Rating:** 5.0/5.0 stars **Reviewed by:** Lilian J. | Law Enforcement Officer, Law Enforcement, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2019 **What do you like best about CentralSquare Public Safety & Justice?** When it comes to the case and investigation management, this is the best software to use since it operates impeccably thus assuring me total satisfaction concerning my work. **What do you dislike about CentralSquare Public Safety & Justice?** This system software has got no drawback.It only requires the user to have sufficient storage space for the installation of this software so as to access it's services and the availability of the Internet connection for it's update. **Recommendations to others considering CentralSquare Public Safety & Justice:** So far this is the leading software in managing cases,evidences, crime scene, incident mapping and in dispatch.This system software provides me with tremendous services that makes me to cherish my work therefore I am highly recommending the use of this software. **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** With the use of this software I am able to work positively in my law enforcement department without the existence of difficulty since this system has been able to aid me in the management of cases, investigation, crime scenes and the gathered evidences thus reducing large workload at work. ### 13. It works **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about CentralSquare Public Safety & Justice?** I would say that it is user friendly, though some of my coworkers may disagree. I like the call taking screen's format. We have gone through other vendors recently, and I strongly prefer this vendor. **What do you dislike about CentralSquare Public Safety & Justice?** There are too many different boxes for 1 application. It is too customizable, and I wish it was all able to fit in one screen instead of 3. **Recommendations to others considering CentralSquare Public Safety & Justice:** Pretty sure it's about to be absorbed by another company, so I'd hold off any contract negotiations until they are done. Who knows what kind of product they will have by the end of the merger. **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** Some users enjoy the customization, it gives each of us the ability to organize the screens how we process it best, which lends to efficiency. The process to get a call queued is extremely easy. Our queue times for high priority calls are under 30 seconds, which is extremely important in our line of work. ### 14. Tritech is innovative **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly B. | Tactical Dispatcher, Law Enforcement, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2018 **What do you like best about CentralSquare Public Safety & Justice?** Tritech is one of the most user friendly and updated dispatching software programs out there! It is leading in dispatch software and it’s easy to see why. **What do you dislike about CentralSquare Public Safety & Justice?** Nothing! Whenever there is an update needed, it is done within a timely manner and there is always ways to make the program your own and cater it to your needs. **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** We are solving massive communication issues, along with being able to solve accountability issues with our officers and deputies. ### 15. work in progress **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2018 **What do you like best about CentralSquare Public Safety & Justice?** drag and drop option for officer dispatching, **What do you dislike about CentralSquare Public Safety & Justice?** toggling between screens is a pain. also if you start a call and ends up being a dud you can't cancel the call you have to complete and save and it messes with your statistics. if another operator opens your call while you're still getting information and they hit save it deletes your information **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** zuercher is an efficient way to monitor jail logs, shift logs and 9811 dispatching ### 16. It's ok **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2017 **What do you like best about CentralSquare Public Safety & Justice?** It's compatible with other systems which is good. **What do you dislike about CentralSquare Public Safety & Justice?** Formatting issues that LETG still has and it will not change. **Recommendations to others considering CentralSquare Public Safety & Justice:** It's ok **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** It makes things easier to go through dispatch than use Zuercher. ### 17. Impact user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2016 **What do you like best about CentralSquare Public Safety & Justice?** Impact RMS is a great way to store company important information. It is a system that helps with case management and incident capture. **What do you dislike about CentralSquare Public Safety & Justice?** Departments contact me for their reports on a regular basis. On some occasions, it was not user-friendly when I tried to pull and distribute reports for various departments. **Recommendations to others considering CentralSquare Public Safety & Justice:** I used this system daily and would recommend it to others for storing and entering data. The information is stored for a lifetime and managing the information is ongoing. Each entity that implements this system can tailor it for their own specification. **What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you?** I used Impact RMS to input update for our record management cases. We used it to access the tools to update incident reports. ## CentralSquare Public Safety & Justice Discussions - [What is Superion Records Management System (RMS) used for?](https://www.g2.com/discussions/what-is-superion-records-management-system-rms-used-for) - [View CentralSquare Public Safety & Justice pricing details and edition comparison](https://www.g2.com/products/centralsquare-public-safety-justice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-20+11%3A31%3A01+-0500&secure%5Bsession_id%5D=9fb84f84-63f9-4aeb-bb82-941f818a5eaf&secure%5Btoken%5D=111e315b2d59d11d01dc6dc8093c4436255feffd026c69addef6471c41e4e42b&format=llm_user) ## CentralSquare Public Safety & Justice Features **Emergency Response** - Computer Aided Dispatch - Geospatial Mapping - Collaborative Response **Report Writing** - Procedural Reports - Use of Force Reports - Vehicle & Traffic Reporting - Mobile Reporting - Report Attachments - Compliance - Code Configuration **Data Management** - Patient Care Report / Clinical Documentation - Performance Reporting **Case Management** - Task Assignment - Activity Audit - Master Entity Sync **Business Operations** - Billing - Employee Management **Evidence Management** - Barcode Filing - Inventory Management **Booking & Jailing** - Intake - Cell Tracking **Data Reports** - Custom Reporting - Report Templates **Personnel Management** - Employee Files - Attendance & Scheduling **Integrations** - CAD - Evidence Management ## Top CentralSquare Public Safety & Justice Alternatives - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) - 4.5/5.0 (332 reviews) - [D4H](https://www.g2.com/products/d4h/reviews) - 4.6/5.0 (162 reviews) - [Aladtec by TCP](https://www.g2.com/products/aladtec-by-tcp/reviews) - 4.5/5.0 (100 reviews)