Inform is a software solution that allows you to manage your records entry process and filters to allow users to view what they want, with the ability to locate and manage law records related to subjects or criminal activity through a user interface.
I would say that it is user friendly, though some of my coworkers may disagree. I like the call taking screen's format. We have gone through other vendors recently, and I strongly prefer this vendor.
What do you dislike?
There are too many different boxes for 1 application. It is too customizable, and I wish it was all able to fit in one screen instead of 3.
Recommendations to others considering the product
Pretty sure it's about to be absorbed by another company, so I'd hold off any contract negotiations until they are done. Who knows what kind of product they will have by the end of the merger.
What business problems are you solving with the product? What benefits have you realized?
Some users enjoy the customization, it gives each of us the ability to organize the screens how we process it best, which lends to efficiency. The process to get a call queued is extremely easy. Our queue times for high priority calls are under 30 seconds, which is extremely important in our line of work.
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