# Immerss Live Commerce Reviews **Vendor:** Immerss **Category:** [Live Commerce Software](https://www.g2.com/categories/live-commerce) **Average Rating:** 4.9/5.0 **Total Reviews:** 9 ## About Immerss Live Commerce Immerss Live Commerce: Transforming Digital Shopping into Human Experiences Immerss is a leading live commerce platform designed to supercharge eCommerce with interactive, personalized shopping experiences. Immerss Live Commerce combines the power of AI and live human interaction to help brands convert browsers into buyers, boost average order values (AOV), and reduce product returns. With three powerful tools in one platform, Immerss empowers retailers to build deeper relationships with customers right from their own websites. Immerss Live Commerce transforms digital shopping into human experiences, delivering measurable ROI for smaller to mid-market brands. Our platform increases sees conversion rates of 20-30% and lifts in AOV by 30% across fashion, beauty, jewelry, and lifestyle verticals. Perfect for brands generating $1M-$100M annually, Immerss integrates seamlessly with most major eCommerce platforms and can be deployed within hours. 🌟 Core Products 1. AI-Powered Sales Agent Your best salesperson—automated. Immerss’ AI-powered Sales Agent is available 24/7 to instantly engage shoppers, answer product questions, and deliver personalized recommendations. Trained on your brand’s unique data, it ensures a consistent, intelligent, and scalable shopping experience around the clock. 2. 1:1 Virtual Co-Shopping Bring the in-store experience online. Through seamless chat, audio, or video calls, sales associates can guide customers in real time—whether they initiate the conversation (inbound) or reach out proactively (outbound). This virtual clienteling feature deepens relationships, builds trust, and drives high-converting interactions. 3. 1-to-Many Live Shopping Events Turn your eCommerce site into a live QVC-style stage. Host interactive shopping events directly on your website, restream to Facebook and Instagram, and allow customers to shop from both live and recorded shows. Ideal for product launches, influencer takeovers, and high-impact brand storytelling. 🎥 Bonus: PDP Videos Immerss also enables quick deployment of product detail page (PDP) videos to educate and engage customers at the point of consideration. 💼 Business Outcomes Increased Conversion Rates Higher Average Order Values (AOV) Reduced Product Returns Improved Customer Satisfaction and Loyalty Immerss helps brands and retailers blend the convenience of online shopping with the trust and engagement of in-store experiences—all while delivering measurable ROI. ## Immerss Live Commerce Pros & Cons **What users like:** - Users commend the **impeccable customer support** of Immerss, highlighting attentive and fast assistance whenever needed. (3 reviews) - Users appreciate the **ease of use** of Immerss Live Commerce, enjoying seamless interactions and excellent customer support. (3 reviews) - Users find the **support service extremely helpful** , enhancing the shopping experience with personalized assistance and engagement. (3 reviews) - Users value the **personalized shopping experience** provided by Immerss Live Commerce, enhancing customer confidence and engagement. (3 reviews) - Users praise the **live video sales calls** of Immerss Live Commerce for enhancing customer engagement and support. (1 reviews) **What users dislike:** - Users express a need for better **integration capabilities** , particularly with Facebook, to enhance selling from streams. (1 reviews) - Users face **sales connectivity issues** when switching devices, resulting in lost connections with sales representatives. (1 reviews) ## Immerss Live Commerce Reviews ### 1. Immerss Live Engages **Rating:** 5.0/5.0 stars **Reviewed by:** Nick B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Immerss Live Commerce?** They bridge the gap between traditional eCommerce and live, in-person shopping. The platform is designed to give shoppers the confidence they need to purchase by providing added context, clarity, and interaction before checkout. For customers who want more information, it feels like a conversation instead of a transaction. At the same time, eCommerce partners can personalize and adapt the shopping journey in real time, tailoring product presentations, recommendations, and support to each individual user. The result is a seamless blend of convenience and human touch, turning browsers into confident buyers and online shops into experience-driven marketplaces. **What do you dislike about Immerss Live Commerce?** Nothing in particular, other than the fact that it's fairly new and like anything there may be some adoption delays. So far, nothing negative. **What problems is Immerss Live Commerce solving and how is that benefiting you?** Immerss Live Commerce is solving one of the biggest challenges in eCommerce: the lack of human connection and real-time guidance. Traditional online shopping often leaves customers with unanswered questions, leading to hesitation or abandoned carts. By enabling live, interactive shopping experiences, Immerss gives customers the confidence and clarity they need to make informed purchase decisions. **Official Response from Arthur Veytsman:** > Thank you for your support! ### 2. Excellent product and support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Immerss Live Commerce?** The features are spot on! The live video sales calls allow us to add a personal touch to our web users. This bridges the gap between customers who prefer placing orders by phone, and those that like to shop online. With Immerss, our online customers now have the option to connect with a live agent to help them with any questions they might have. This has been a game changer. And as the customers get familiar and comfortable with the AI assistant, we believe it will be a game changer too! Very impressive and helping us scale revenue. **What do you dislike about Immerss Live Commerce?** I see no downsides with Live Commerce at this time. Whenever we have an issue or question about the Immerss services, they are literally resolved within 24 hours (many times we get a reply within an hour). All we see is upside with the services and technology Immerss provides. **What problems is Immerss Live Commerce solving and how is that benefiting you?** Immerss is keeping our customers engaged and satisfied by getting their questions answered quickly. This results in higher sales and customer satisfaction. One of our sites has thousands of products and the AI chatbot helps customers find what they need and then get any questions answered before adding to the cart. This benefits both our sales reps (they have more time to take care of customers that prefer ordering via phone) as well as web customers who would tend to abandoned their cart without this immediate help being available. We also have a website that offers health supplements and we've found giving our customers the opportunity to video chat with one of our sales reps extremely helpful. Our sales reps, who are also fitness experts in their own right, are located at our retail locations. So it's a natural transition for them to answer a video call from someone shopping our website, ready to buy, but just need to confirm they're on the right track. Immerss makes all of this possible and seamless. **Official Response from Arthur Veytsman:** > Thank you for your kind words! We're glad to hear that Immerss Live Commerce is helping you scale revenue and providing a seamless experience for your customers. ### 3. Exceptional Support Service, Attentive and Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Katie M. | Marketing Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Immerss Live Commerce?** The support service was extremely helpful, Patrick was very attentive to our needs. **What do you dislike about Immerss Live Commerce?** There isn't anything that comes to mind. **What problems is Immerss Live Commerce solving and how is that benefiting you?** Immerss creates an easy way for viewers to have quick access to our livestream and boost engagement. **Official Response from Patrick Jacobs:** > Thank you, Katie. We love working with you and your team! ### 4. Seemless product, best customer service. No job, no client to big or small. **Rating:** 5.0/5.0 stars **Reviewed by:** Quinn W. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Immerss Live Commerce?** It's ease of use and they way we can pivot in realtime. Also, the customer service is IMPECCABLE. Arthur, the CEO, is active and engaged. Patrick is lightning fast with anything we need, when we need it. **What do you dislike about Immerss Live Commerce?** I do wish we could integrate on FB and be able to sell from that streaming link. **What problems is Immerss Live Commerce solving and how is that benefiting you?** It engages our customers, allows us a simple, effective way to show the features and benefits of all our products. **Official Response from Patrick Jacobs:** > Thank you so much for the kind words, Quinn! We truly enjoy working with your team and are thrilled to see the success you’re achieving with Immerss. ### 5. Immerss provides a more personal and high level of service for online shoppers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Immerss Live Commerce?** It is great to be able to connect with customers by video as well as chat . It takes the online shopping experience to a much more personalized level. **What do you dislike about Immerss Live Commerce?** If the customer switches to another device after connecting with a sales person to place their order the sale doesn’t connect to that sales person . **What problems is Immerss Live Commerce solving and how is that benefiting you?** It helped to decrease our returns by helping the customer to reconnect after receiving their products to ask fit questions and we could encourage an exchange instead of a return . Also it helps create a client contact system to help with client out reach and suggestive selling. **Official Response from Patrick Jacobs:** > Thank you for the positive feedback! ### 6. Easy to Use with Outstanding Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Immerss Live Commerce?** Immerss is easy to use and has excellent customer support **What do you dislike about Immerss Live Commerce?** Integrating live comment responses with Facebook Streaming **What problems is Immerss Live Commerce solving and how is that benefiting you?** Immerss allows us to connect with our audience **Official Response from Patrick Jacobs:** > So happy to have you on board and seeing your growth with live commerce! ### 7. Great tech, innovation and partnership **Rating:** 4.5/5.0 stars **Reviewed by:** James F. | DTC Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2025 **What do you like best about Immerss Live Commerce?** The founders are deeply passionate about their product and continually look to improve it in order to make their clients more successful. **What do you dislike about Immerss Live Commerce?** Nothing, just looking forward to scaling sales **What problems is Immerss Live Commerce solving and how is that benefiting you?** reducing inbound phone calls, increasing conversion, empowering customers via choice **Official Response from Patrick Jacobs:** > Thanks, James! We’ve really enjoyed partnering with your team and are excited about the growth ahead. It’s been great to see our AI live sales solution deliver results for your customers and help drive sales. ### 8. I've had a great experience with digital clientele. **Rating:** 5.0/5.0 stars **Reviewed by:** sam f. | Sales associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Immerss Live Commerce?** What I liked the most was to deliver a true personalized customer experience. **What do you dislike about Immerss Live Commerce?** not being able to reach out to customers directly. **What problems is Immerss Live Commerce solving and how is that benefiting you?** Communicating and handling transactions across digital platforms. ### 9. The perfect digital clienteling tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Immerss Live Commerce?** Easy or use in all functions along with the support from the Immerss team **What do you dislike about Immerss Live Commerce?** A seperat column that shows exchange so you can see the difference in sales and returns **What problems is Immerss Live Commerce solving and how is that benefiting you?** It allowed us to better expalne to our clients about product features. - [View Immerss Live Commerce pricing details and edition comparison](https://www.g2.com/products/immerss-live-commerce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+08%3A47%3A42+-0500&secure%5Bsession_id%5D=ff6e6f56-fa4f-4da7-8812-f1683b56fd96&secure%5Btoken%5D=d4d38059526baa83b023db2aedde6f7bde404e6dedc82a2d6d42a15a2e3f4038&format=llm_user) ## Immerss Live Commerce Integrations - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Immerss Live Commerce Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Engagement** - Live streaming - Live chat discussions - Social media - One-to-one call scheduling - Omnichannel livestreaming - Stream sharing - Product demonstrations **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Integration** - Shopping cart - Social media - Video analytics tools - Campaign management tool - CRM & Data Platform Integration - Smartphone and DSLR - API **Performance Analysis** - Coaching - Peformance Tracking **Live selling** - Social media - Marketplaces - Lead capturing and distribution - E-commerce platform **Sales Analysis** - ROI Forecasting - Sales Forecasting **Analytics** - Data Capture - Reporting - Campaign performance - Product Insights **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Immerss Live Commerce Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,582 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,162 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,312 reviews)