IFS Field Service Management Reviews & Product Details

I like that you can really get a free statement online for this product and perceive the amount it will cost for your business. Additionally, the capacity to design the framework to meet our organizations needs. Review collected by and hosted on G2.com.

I despise that there are bunches of unneeded advances you needed to pursue when managing different elements. Review collected by and hosted on G2.com.

This program is very helpful because it is efficient and seamless in completing tasks. I don't have to submit the work multiple times and it saves.me time and headache! Review collected by and hosted on G2.com.

This program doesnt always get timely updates which can be annoying. It can cause issues with syncing correctly and updated all information. Review collected by and hosted on G2.com.

All in one solution. You can see, accept, reject, complete or escalate a work order all in this app. The pc based has even more flexibility where you can manage the inventory of your service vehicle. Review collected by and hosted on G2.com.

Some times the interface is hard to understand. It takes a little bit of getting used to and some training. But once you get the hand of it it really is a good platform. Review collected by and hosted on G2.com.

I like that I can manually calculate and maneuver where I need to be in a short period of time. Review collected by and hosted on G2.com.

I don't dislike it at all. It does what it needs to do for customer service and computer software in my area of expertise. Review collected by and hosted on G2.com.

This program is very user friendly for everyone in the field that is set up to use this. Review collected by and hosted on G2.com.

I think the entire program is great. If it's easy for the guysbto ise - then no complaints Review collected by and hosted on G2.com.

The ease at which the system can be manipulated definitely makes things easier. Being able to add notes to work orders is very handy, and easily done with this application Review collected by and hosted on G2.com.

The hardest thing about the maintenance side is trying to find the asset ID's with in the system, also having to use multiple windows to conduct one complete action is frustrating. Review collected by and hosted on G2.com.

The FSM application that was designed for our current needs has been very simple to roll-out to our staff. The system is highly customization which while being very powerful can also create issues if you are not careful. Review collected by and hosted on G2.com.

We have struggled with the implementation methodology perhaps due to the approach on only deploying a very small part of the overall FSM solution which is not a typical model for how the software is sold. Review collected by and hosted on G2.com.

The application is clean, easy to use and really configurable. It's easy to meet business requirements and set the application to do processes you need it to do.

The application also evolves over time. Meaning new features that maybe a customisation for one customer, is now a base line feature in a new release. Over the years we have seen the FSM product develop and have been able to take advantage of the new features. Review collected by and hosted on G2.com.

If there is something that needs customisation as opposed to a configuration inside the application, then it means a request for service. The services offered by IFS for FSM are great, however it does mean delays if the business haven't factored this in. Review collected by and hosted on G2.com.

The aspects of how detailed you can get Review collected by and hosted on G2.com.

Difficult to find certain options to mange different aspects of the parts being entered. Review collected by and hosted on G2.com.

the important data elements are all built. I am not wasting time building objects and I can focus on process and solutions. Review collected by and hosted on G2.com.

Learning curve, the system is so rich that there is an inherent complexity that must be learned to reach the full potential of this tool. Definetly a "big boy" system. Review collected by and hosted on G2.com.

Very easy to track customer details of the service call, and tracking inventory as well. Review collected by and hosted on G2.com.

Can be difficult to use when first beginning to use the platform - definite learning curve. Review collected by and hosted on G2.com.

Numerous functions for multiple departments in the company Review collected by and hosted on G2.com.

Some systems don't provide a confirmation pop up and that can lead to guessing games to know if the steps are completed. Review collected by and hosted on G2.com.

Easy to learn how to use and export reports from already established Review collected by and hosted on G2.com.

Not able to revise forms without IFS IT support Review collected by and hosted on G2.com.

That it makes it easy to schedule things and really helps me organize my life. It also helped me increase out business and our productivity. I really recommend it. It's similar to Microsoft Outlook because it helps with the same stuff. You can actually get a free quote online for this software and see how much it will cost for your business. We used it for alternative medicine, but you could really use it for anything you desire like larger hospitals or even local primary care offices. I mean it's a good thing to keep your patients organized and make sure everyone is on track. I like that it is easy to get a quote and install. It also isn't mainstream which is super important to me. Review collected by and hosted on G2.com.

I think it cost too much and sometimes fails. It also helped me increase out business and our productivity. I really recommend it. It's similar to Microsoft Outlook because it helps with the same stuff. You can actually get a free quote online for this software and see how much it will cost for your business. We used it for alternative medicine, but you could really use it for anything you desire like larger hospitals or even local primary care offices. I mean it's a good thing to keep your patients organized and make sure everyone is on track. I like that it is easy to get a quote and install. It also isn't mainstream which is super important to me. Review collected by and hosted on G2.com.

The fact that is a very powerful sofwart Review collected by and hosted on G2.com.

The environment is not very user friendly Review collected by and hosted on G2.com.

It isn’t the easiest to learn at first but when you know how to use it, all the tools you need are on it. It is an all inclusive way to have accounting in one place. Review collected by and hosted on G2.com.

The interface is slightly complicated to navigate st first. The home screen has many options that get confusing. Uploading pricing is a pain Review collected by and hosted on G2.com.

The buttons are tablet like, makes it nice to navigate, a lot of power behind the software Review collected by and hosted on G2.com.

The learning curve, it does take a while to learn where all the functions you need are located Review collected by and hosted on G2.com.

Seems like there's always something new to learn!!!! I like that I'm slowly learning the Studio and UI designer. I'm self teaching myself SQL so that I can learn more about lobby's. I really like the user friendly-ness of the system. I like the notifications, both to our Client users and also to our mobile users. Review collected by and hosted on G2.com.

Some of the screens are unchangeable. Just to add an required field on the billing generation screen would cost $3k!!! It would be nice if IFS offered more workshops offered for users, not necessarily system admin level but more just an admin level so I can teach my admins more and they can have more knowledge of the basis that Metrix offers. Some admins just know/want to know the basics. If they would utilize what is in front of them, their jobs would be so much easier! Also would like if the scrolling notes was available on requests, the same way as it does on the place record. I would like the Lobby function to NOT be based of SQL...less for me to self teach with no IT background! I haven't really figured out the purpose for vouchers. We don't use them unless we receive an error when billing. Other than that, we skip the entire voucher process. Review collected by and hosted on G2.com.

IFS has a lot of capabilities. Whatever ideas we come up with that could better help our needs, it's possible to create. Not only are we able to configure the system as necessary for our needs, the IFS team is always considering our ideas for new updates. This most recent update, 5.7 has a great new look and efficiency. Our support team at IFS has also been so helpful and a joy to work with. I think that is one of the most important things when working with any company--that you get the support you need when you need it. Review collected by and hosted on G2.com.

The only thing I dislike is the struggle it can be to install the mobile app. It's not a very hard process, but it's not intuitive to users who are not tech comfortable/savvy--it's not as easy as many are used to with just going to the App Store or Playstore. We are looking to combat that but using program where we can push updates and install the apps from a central location. Review collected by and hosted on G2.com.

I think it's a great software and the reporting module allows so much flexibility creating reports, which was a main purpose for my use. Review collected by and hosted on G2.com.

Lots of unneeded steps you had to follow when dealing with multiple entities. Not so much customer friendly, sometimes seemed like they didn't know the answers to their bugs in their own program. Review collected by and hosted on G2.com.

Great Web Product that works for many different processes and can be customized to Each Business Requirements. good external interface integration Review collected by and hosted on G2.com.

Customer Portal needs work but i believe in the next release it should be greatly improved. Review collected by and hosted on G2.com.

All the features they provide, and they way the software is organized. Review collected by and hosted on G2.com.

The look of the screen seem old looking, would like to personalize the screens. Review collected by and hosted on G2.com.

I like the fluidity of maneuvering through the software, it makes it very user friendly, even if you're just beginning to use it. Review collected by and hosted on G2.com.

I dislike at times it will freeze up and out seems the coding doesn't always transfer over fully at times. Review collected by and hosted on G2.com.

the ability for all the reps to be in sync with any updates Review collected by and hosted on G2.com.

i didn't encounter any dislikes at the time of usage Review collected by and hosted on G2.com.

The ability to configure the system to meet our businesses needs. Review collected by and hosted on G2.com.

There is still room to improve documentation about the best practices for configuration. Review collected by and hosted on G2.com.