IFS Field Service Management Reviews

Ifs improves planning and scheduling,thus increasing productivity and customers satisfaction. It provides a platform for tracking warranties throughout there life cycle to improve customers satisfaction. Ifs offers free demos and also customers engagement provides a complete solution to transform the contact center and divides all powered self-service to customers.

Ifs in administrative perspective, it can be clunky,if initial setups are not correct it is not changeable. It has large amount of features which sometimes are confusing. Also its difficult to isolate bugs since upgrade process is not document and also Ifs lacks sufficient functionalism needed by customers in the portal.

IFS enhances navigation through its stipulated planning and scheduling regime which improves productivity as well as customers satisfaction which is the key breakthrough. Therefore IFS is the best to use.

IFS provides a platform for planning and scheduling optimization. It has helped my company to stabilize and improve work scheduling in prospect of workforce.

I like that you can really get a free statement online for this product and perceive the amount it will cost for your business. Additionally, the capacity to design the framework to meet our organizations needs.

I despise that there are bunches of unneeded advances you needed to pursue when managing different elements.

Keep it basic, at that point build up the procedures after some time. Invest the energy in advance to plainly characterize your business prerequisites. Assemble the correct arrangement for usage support. I unquestionably suggest.

It has made it simpler to follow the status of each request to fulfillment. Gathering charging and bookkeeping. To keep up stock and to universalize all item structures both new and old with each of the three areas.

The FSM application that was designed for our current needs has been very simple to roll-out to our staff. The system is highly customization which while being very powerful can also create issues if you are not careful.

We have struggled with the implementation methodology perhaps due to the approach on only deploying a very small part of the overall FSM solution which is not a typical model for how the software is sold.

Spend the time up front to clearly define your business requirements

Build the right plan for implementation support

Don't under estimate the effort to define business scenarios and testing plans

Current use of the application revolves around the need to locate and reconcile the existence and critical information on 300,000+ assets deployed at customer locations. The benefit of leveraging a mobility solution is the elimination of a paper tracking system when had been the previous approach with limited success.

The application is clean, easy to use and really configurable. It's easy to meet business requirements and set the application to do processes you need it to do.

The application also evolves over time. Meaning new features that maybe a customisation for one customer, is now a base line feature in a new release. Over the years we have seen the FSM product develop and have been able to take advantage of the new features.

If there is something that needs customisation as opposed to a configuration inside the application, then it means a request for service. The services offered by IFS for FSM are great, however it does mean delays if the business haven't factored this in.

Keep it simple, then devlop the processes over time.

Two area's we are actively working on are;

1. Integrated stock checks and ordering with our primary supplier for parts.

2. Potential to update training documentation using Solutions for different vehicles and how to fit certain glass parts to a vehicle.

Both aimed at taking advantages of new features and enhancing the user experince.

Seems like there's always something new to learn!!!! I like that I'm slowly learning the Studio and UI designer. I'm self teaching myself SQL so that I can learn more about lobby's. I really like the user friendly-ness of the system. I like the notifications, both to our Client users and also to our mobile users.

Some of the screens are unchangeable. Just to add an required field on the billing generation screen would cost $3k!!! It would be nice if IFS offered more workshops offered for users, not necessarily system admin level but more just an admin level so I can teach my admins more and they can have more knowledge of the basis that Metrix offers. Some admins just know/want to know the basics. If they would utilize what is in front of them, their jobs would be so much easier! Also would like if the scrolling notes was available on requests, the same way as it does on the place record. I would like the Lobby function to NOT be based of SQL...less for me to self teach with no IT background! I haven't really figured out the purpose for vouchers. We don't use them unless we receive an error when billing. Other than that, we skip the entire voucher process.

Learn as much as you can from the very beginning!!!!!

How other companies are doing their business and how we can improve our processes.

IFS has a lot of capabilities. Whatever ideas we come up with that could better help our needs, it's possible to create. Not only are we able to configure the system as necessary for our needs, the IFS team is always considering our ideas for new updates. This most recent update, 5.7 has a great new look and efficiency. Our support team at IFS has also been so helpful and a joy to work with. I think that is one of the most important things when working with any company--that you get the support you need when you need it.

The only thing I dislike is the struggle it can be to install the mobile app. It's not a very hard process, but it's not intuitive to users who are not tech comfortable/savvy--it's not as easy as many are used to with just going to the App Store or Playstore. We are looking to combat that but using program where we can push updates and install the apps from a central location.

It's a great product that can be molded to fit your company's needs, and the support is great.

We're able to easily manage our technicians' schedule, where they're at, communication, and their data for invoicing. With lobbies we're able to easily visualize anything that has fallen through the cracks or needs attention, i.e., unbilled charges, old tasks needing to be completed, open quotes, etc. A couple new features we're able to use with this update, 5.7, is a follow-up task screen on the mobile app that allows users to create a follow-up task for them or someone else to go back out there and finish the job another day, a view of all unassigned tasks under their team, which they can pull from when they need additional work, as well as a geo-fence that can trigger status changes when a tech enters the vicinity. These are just a few of the new features that are going to improve our efficiencies and make our folks job better.

the important data elements are all built. I am not wasting time building objects and I can focus on process and solutions.

Learning curve, the system is so rich that there is an inherent complexity that must be learned to reach the full potential of this tool. Definetly a "big boy" system.

Consider how many users and the kind of mobility options you want. Super robust and configurable which also means requires expert staff to configure , maintain and develop new processes going forward. Best solution out there for the larger service providers.

multi trade, multi business unit integration on a single platform where before we were supporting many solution instances. With cloud we can focus on the business instead of disaster recovery.

That it makes it easy to schedule things and really helps me organize my life. It also helped me increase out business and our productivity. I really recommend it. It's similar to Microsoft Outlook because it helps with the same stuff. You can actually get a free quote online for this software and see how much it will cost for your business. We used it for alternative medicine, but you could really use it for anything you desire like larger hospitals or even local primary care offices. I mean it's a good thing to keep your patients organized and make sure everyone is on track. I like that it is easy to get a quote and install. It also isn't mainstream which is super important to me.

I think it cost too much and sometimes fails. It also helped me increase out business and our productivity. I really recommend it. It's similar to Microsoft Outlook because it helps with the same stuff. You can actually get a free quote online for this software and see how much it will cost for your business. We used it for alternative medicine, but you could really use it for anything you desire like larger hospitals or even local primary care offices. I mean it's a good thing to keep your patients organized and make sure everyone is on track. I like that it is easy to get a quote and install. It also isn't mainstream which is super important to me.

It also helped me increase out business and our productivity. I really recommend it. It's similar to Microsoft Outlook because it helps with the same stuff. You can actually get a free quote online for this software and see how much it will cost for your business. We used it for alternative medicine, but you could really use it for anything you desire like larger hospitals or even local primary care offices. I mean it's a good thing to keep your patients organized and make sure everyone is on track. I like that it is easy to get a quote and install. It also isn't mainstream which is super important to me.

Mostly scheduling and organizing. It also helped me increase out business and our productivity. I really recommend it. It's similar to Microsoft Outlook because it helps with the same stuff. You can actually get a free quote online for this software and see how much it will cost for your business. We used it for alternative medicine, but you could really use it for anything you desire like larger hospitals or even local primary care offices. I mean it's a good thing to keep your patients organized and make sure everyone is on track. I like that it is easy to get a quote and install. It also isn't mainstream which is super important to me.

The ability to configure the system to meet our businesses needs.

There is still room to improve documentation about the best practices for configuration.

Invest is the services upfront to help set up and configure the system. It will pay. Also, attend some of the classes so after they help set the direction during implementation, you can be more self service on enhancements and additional configuration.

The ability to efficiently schedule work tasks, manage work order data, invoice work completed, and communicate with our clients about work being completed.

I think it's a great software and the reporting module allows so much flexibility creating reports, which was a main purpose for my use.

Lots of unneeded steps you had to follow when dealing with multiple entities. Not so much customer friendly, sometimes seemed like they didn't know the answers to their bugs in their own program.

The product is straight forward and it has a lot of applications that are user friendly and is very adaptable.

Benefits are it works well with quick books, easy to use, and tracks technicians on a map. It's very easy to navigate once comfortable working in it. Being a web based navigation, its able to be used anywhere.

The ease at which the system can be manipulated definitely makes things easier. Being able to add notes to work orders is very handy, and easily done with this application

The hardest thing about the maintenance side is trying to find the asset ID's with in the system, also having to use multiple windows to conduct one complete action is frustrating.

Easy to use layout, tracks technicians on a map, works well with Quick Books.

IFS was a great software choice if you have multiple countries that you need to consolidate. The reporting module allows you flexibility to create reports.

It isn’t the easiest to learn at first but when you know how to use it, all the tools you need are on it. It is an all inclusive way to have accounting in one place.

The interface is slightly complicated to navigate st first. The home screen has many options that get confusing. Uploading pricing is a pain

Condensing billing and accounting to one program.

The aspects of how detailed you can get

Difficult to find certain options to mange different aspects of the parts being entered.

Be patient. Yes there are many options but its worth it.

To maintain inventory and to universalize all product structures both new and old with all three locations. Easier to track the status of each order to compleation.

All in one solution. You can see, accept, reject, complete or escalate a work order all in this app. The pc based has even more flexibility where you can manage the inventory of your service vehicle.

Some times the interface is hard to understand. It takes a little bit of getting used to and some training. But once you get the hand of it it really is a good platform.

Keeps service techs working and supervisors and dispatchers apprised of where the work is being done.

The buttons are tablet like, makes it nice to navigate, a lot of power behind the software

The learning curve, it does take a while to learn where all the functions you need are located

Allow ample time to train employees

Gives us the ability to track serial numbers as well as share information with our sister companies

This program is very user friendly for everyone in the field that is set up to use this.

I think the entire program is great. If it's easy for the guysbto ise - then no complaints

Guys in the field are able to use this very easily from location.

Great Web Product that works for many different processes and can be customized to Each Business Requirements. good external interface integration

Customer Portal needs work but i believe in the next release it should be greatly improved.

A

Our Tech Services Department uses the software to manage our clients sites along with there product configurations..

Flexibility and continuous development and new features

"Hosted" support has limits on access flexibility. (Web file updates are done by them, not by us).

Support for call center, maintenance agreements, billing. All our service business information is in one place.

Easy to learn how to use and export reports from already established

Not able to revise forms without IFS IT support

Allow users to make customizable changes

Customer order management

All the features they provide, and they way the software is organized.

The look of the screen seem old looking, would like to personalize the screens.

Keeping track of cold calls

I like that I can manually calculate and maneuver where I need to be in a short period of time.

I don't dislike it at all. It does what it needs to do for customer service and computer software in my area of expertise.

Accounting, questions about sales, low end detail, back door storage entry

This system can be very user friendly and has endless possibilities for customization. It can be used for full management of inventory, repair and customer records.

Sometimes it can have too many options and be a bit robust.

Custom interface. Great support.

Inventory management and our repair warehouse tracking.

I like the fluidity of maneuvering through the software, it makes it very user friendly, even if you're just beginning to use it.

I dislike at times it will freeze up and out seems the coding doesn't always transfer over fully at times.

It providesa database to properly manage the growing amount of employees we are gaining.

screens are user friendly and our reps are top notch

reporting functionality limited, need to be able to merge with our ERP system

more efficient scheduling

Our version of Metrix is intuitive and easy for users to learn and requires little IT support.

The Logistics functions are buggy, but that's because we're on an old version. Otherwise, no complaints!

We've had to do a lot of customization to allow us to dispatch and track field techs, but again, our version does not have a robust FSM module.

the ability for all the reps to be in sync with any updates

i didn't encounter any dislikes at the time of usage

This is good software and beneficial to the needs of any field inspector

When signatures were needed for certain aspects of the inspection, it's at the tech's fingertips

Very easy to track customer details of the service call, and tracking inventory as well.

Can be difficult to use when first beginning to use the platform - definite learning curve.

Tracking service calls in the field

Inventory management

Numerous functions for multiple departments in the company

Some systems don't provide a confirmation pop up and that can lead to guessing games to know if the steps are completed.

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The professional handling of design and altogether approach was very pleasant to expirience.

I didn't see or expirience anything I could say that I didn't dislike. Don't change it.

Excellent service management made easy

Simple and easy to use. Gets the information to the technician that is needed

The system works well and I don't have any complaints this far.

Ease of getting work to technicians

Once everything is built for your company it works well

It seemed to have had many developers with conflicting ideaS and terminology

It has helped streamlined our purchasing

The fact that is a very powerful sofwart

The environment is not very user friendly

Inventory, expense report, documents control, trial environment