Ideagen Procedure Management Reviews & Product Details

The eLearning programs are clear and concise. It’s easy to toggle between different sections, and the user-friendly format makes it simple to see where you are in the course. Review collected by and hosted on G2.com.

users may resist new procedures or frequent changes, leading to low adoption without effective training and change management. Review collected by and hosted on G2.com.

Ideagen Procedure Management makes it much easier to keep policies and procedures organized, accessible, and up to date. I like that it helps improve compliance, streamlines document control, and gives staff a clear, centralized place to find the most current information. The workflow and approval tracking features also help reduce confusion and improve accountability across teams. Review collected by and hosted on G2.com.

the platform is very useful overall, but there is a learning curve for new users Review collected by and hosted on G2.com.

The drag and drop interface does save me hours each week. The video features allow me to train properly too. Review collected by and hosted on G2.com.

Sometimes I worry about security and whether my data might be shared. Review collected by and hosted on G2.com.

The support team is great and very helpful! Review collected by and hosted on G2.com.

Navigation is a little clunky. I feel like I should know how to use the system more for the time I have been in it. I would love more video resources on how to create things and set them up. Review collected by and hosted on G2.com.

The platform is not only easy to navigate for our teams, but provides a centralised way to access, manage and review policies and protocols. Having each of our handbooks loaded into the platform allows us to make easy edits and have the version control updated automatically, pushing out notices when updates are made to those who are required to read it, taking another step away from us having to manually notify teams.

I love the expiry date function for certificates as it adds another level of security when it comes to having to remind teams that they will be due to renew or upload their new certificates, mitigating the risk of having expired licenses in our network.

Op's central is used every day in our business by not only support office, but our team members and provides a centralised hub for them to access all relevant information and learning modules to ensure that they remain up to date.

The implementation process was very easy to navigate and our teams have given great feedback on the program over the last few weeks. Review collected by and hosted on G2.com.

So far, I have not found any downsides to using the program. Review collected by and hosted on G2.com.

Op central has allowed us to consolidate our varying storage platforms (be it dropbox, drive, and old school paper records) for our staffing records, and not only are they now all on one location, but they're stored in a cohesive manner with expiry date/renewal reminders which ensures that our compliance records are always up to date. Review collected by and hosted on G2.com.

When updating operations manuals/tutorials, the process is quite laborious and tedious because of the HTML requirements. We presently have hundreds of tutorials that we would love to upload to the platform, but as they are in a conflicting format, it's not as simple as a copy/paste job- we have to completely recreate the item and then hope we don't accidentally press the wrong button and wipe the whole thing (which has happened numerous times). Review collected by and hosted on G2.com.

Op Central has allowed us to manage a large multi-brand company all in 1 beautiful, easy to navigate and smooth Operating System. The help from our account manager, Adam, over the year and a half that we were building out the platform has been incredible and we couldn't have done it without him. The platform is extremely easy to use, update and the single-point-of-truth approach is exactly what our network needed when upgrading to Op Central. Review collected by and hosted on G2.com.

I am in charge of the National Education Coordination and my only feedback for the platform is that timezones are not an option when creating workshops. As we host the majority of our training nationally, face to face as well as virtually, this makes it very difficult for the team to understand the correct start times. Also we are finding the '00' and '30' minute start times very limiting. Apart from this, everything else has been fine. Review collected by and hosted on G2.com.

We use Op Central for sending out surveys to our Invisible Guests for our restaurants, and it's incredibly straightforward to use. The setup process was easy, and exporting the surveys and results makes it a lot simpler to present the findings.

The feedback from the people completing the surveys has always been positive as well, and there's never been any issues. Review collected by and hosted on G2.com.

At the moment, there isn't anything that we currently dislike about Op Central. It's completely fit for the purpose we need it for. Review collected by and hosted on G2.com.

Apart from the fact that it is a great product with great features, the thing that makes it one of the best is the level of service you get from them. Their support desk is helpful and solves problems. They are helpful and quick. Very importantly, they listen to system improvement suggestions and they make it happen. All of this means they are a customer centric business. I hope they continue and remain this way as I have not used this product in many brands and likely to introduce it in more brands. Review collected by and hosted on G2.com.

Nothing really to dislike. The system does what it is supposed to do. Review collected by and hosted on G2.com.

What I appreciate most about Op Central is its user-friendly interface, which makes it easy to navigate and access essential features. the program is modular so we can continue to add features to the platform. Their exceptional customer service through the helpdesk further enhances the experience, ensuring we always receive prompt support whenever needed. I have now installed Op Central into 2 businesses, and it is a fantastic choice for organisations looking to optimise their operations. Review collected by and hosted on G2.com.

There are a few areas that could benefit from improvement. The lack of drag-and-drop facilities when uploading files makes the process less intuitive. There have also been concerns regarding the removal of some useful modules that previously added significant value. The platform's inflexibility around certain suggestions related to communication has limited its effectiveness in meeting our specific needs however, these issues are minor compared to the overall value that Ideagen Op Central provides. Review collected by and hosted on G2.com.