--- title: Ideagen Procedure Management Reviews meta\_title: 'Ideagen Procedure Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how Ideagen Procedure Management works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- ### Ideagen Procedure Management Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **exceptional customer support** from Op Central, highlighting real-time solutions and dedicated assistance. [(7 mentions)](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1042009&qs=pros-and-cons#reviews) Users find Ideagen Procedure Management to be **extremely easy to use** , enhancing onboarding and overall efficiency. [(7 mentions)](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1041957&qs=pros-and-cons#reviews) Users commend the **exceptional customer support** at Op Central, highlighting their helpfulness and guidance throughout the process. [(6 mentions)](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1041927&qs=pros-and-cons#reviews) Users appreciate the **easy setup** of Ideagen Procedure Management, enhancing onboarding and simplifying policy management across teams. [(4 mentions)](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1988526&qs=pros-and-cons#reviews) Users appreciate the **ease of use** and streamlined administration of Ideagen Procedure Management, enhancing team efficiency. [(4 mentions)](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1988529&qs=pros-and-cons#reviews) Users desire more **customization options** , noting limitations in start times and lack of support for timezones. [(2 mentions)](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1042145&qs=pros-and-cons#reviews) Users express a desire for more **missing features** , as some essential tools lack updates and customization options. [(2 mentions)](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1967143&qs=pros-and-cons#reviews) Users find **navigation clunky** , with issues like the table of contents resetting, making it frustrating to find information. [(2 mentions)](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1988532&qs=pros-and-cons#reviews) Users report **insufficient information** available, feeling underprepared and needing more resources for effective system use. [(1 mentions)](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=2388631&qs=pros-and-cons#reviews) Users find the **learning curve steep** , wishing for better resources to navigate and utilize the system effectively. [(1 mentions)](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=2388632&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Ideagen Procedure Management ##### 1. Customer Support Users praise the **exceptional customer support** from Op Central, highlighting real-time solutions and dedicated assistance. [ See 7 mentions ](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1042009&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "This platform has changed the way we communicate with our franchise network" What do you like about Ideagen Procedure Management? It's great for day to day communication and the ability to house all of the documents required within franchising, training etc AL Amy L. Enterprise (\> 1000 emp.) 5.0/5 "Refining Learn Central" What do you like about Ideagen Procedure Management? Op Central has allowed us to manage a large multi-brand company all in 1 beautiful, easy to navigate and smooth Operating System. The help from our ac ##### 2. Ease of Use Users find Ideagen Procedure Management to be **extremely easy to use** , enhancing onboarding and overall efficiency. [ See 7 mentions ](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1041957&qs=pros-and-cons#reviews) See Related User Reviews CH Chris H. Mid-Market (51-1000 emp.) 4.5/5 "User-friendly and efficient" What do you like about Ideagen Procedure Management? For the most part, Ops Central is efficient and easy to use. It is quite intuitive for new users, and easy accessible for staff of all skill sets and AL Amy L. Enterprise (\> 1000 emp.) 5.0/5 "Refining Learn Central" What do you like about Ideagen Procedure Management? Op Central has allowed us to manage a large multi-brand company all in 1 beautiful, easy to navigate and smooth Operating System. The help from our ac ##### 3. Helpful Users commend the **exceptional customer support** at Op Central, highlighting their helpfulness and guidance throughout the process. [ See 6 mentions ](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1041927&qs=pros-and-cons#reviews) See Related User Reviews EG Ella G. Small-Business (50 or fewer emp.) 3.0/5 "Excellent Support, But Navigation Needs Improvement" What do you like about Ideagen Procedure Management? The support team is great and very helpful! AL Amy L. Enterprise (\> 1000 emp.) 5.0/5 "Refining Learn Central" What do you like about Ideagen Procedure Management? Op Central has allowed us to manage a large multi-brand company all in 1 beautiful, easy to navigate and smooth Operating System. The help from our ac ##### 4. Easy Setup Users appreciate the **easy setup** of Ideagen Procedure Management, enhancing onboarding and simplifying policy management across teams. [ See 4 mentions ](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1988526&qs=pros-and-cons#reviews) See Related User Reviews AH Amy H. Enterprise (\> 1000 emp.) 5.0/5 "Op Central - Big YES" What do you like about Ideagen Procedure Management? The platform is not only easy to navigate for our teams, but provides a centralised way to access, manage and review policies and protocols. Having ea CH Chris H. Mid-Market (51-1000 emp.) 4.5/5 "User-friendly and efficient" What do you like about Ideagen Procedure Management? For the most part, Ops Central is efficient and easy to use. It is quite intuitive for new users, and easy accessible for staff of all skill sets and ##### 5. Simple Users appreciate the **ease of use** and streamlined administration of Ideagen Procedure Management, enhancing team efficiency. [ See 4 mentions ](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1988529&qs=pros-and-cons#reviews) See Related User Reviews AH Amy H. Enterprise (\> 1000 emp.) 5.0/5 "Op Central - Big YES" What do you like about Ideagen Procedure Management? The platform is not only easy to navigate for our teams, but provides a centralised way to access, manage and review policies and protocols. Having ea ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Op Central - Changing The Game!" What do you like about Ideagen Procedure Management? The best part about Ideagen Op Central is how intuitive and user friendly it is. It's fantastic to have a go-to place for everything our business requ ### 5 Cons or Disadvantages of Ideagen Procedure Management ##### 1. Limited Customization Users desire more **customization options** , noting limitations in start times and lack of support for timezones. [ See 2 mentions ](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1042145&qs=pros-and-cons#reviews) See Related User Reviews CH Chris H. Mid-Market (51-1000 emp.) 4.5/5 "User-friendly and efficient" What do you dislike about Ideagen Procedure Management? I would like to see more customisable features, communication of development updates would also be ideal. AL Amy L. Enterprise (\> 1000 emp.) 5.0/5 "Refining Learn Central" What do you dislike about Ideagen Procedure Management? I am in charge of the National Education Coordination and my only feedback for the platform is that timezones are not an option when creating workshop ##### 2. Missing Features Users express a desire for more **missing features** , as some essential tools lack updates and customization options. [ See 2 mentions ](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1967143&qs=pros-and-cons#reviews) See Related User Reviews ![Cameron J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cameron J.") CJ Cameron J. Enterprise (\> 1000 emp.) 4.5/5 "Great platform with A+ support" What do you dislike about Ideagen Procedure Management? Some of the minor features our company uses, while functional are not being updated with new features. KF Kiana F. Mid-Market (51-1000 emp.) 5.0/5 "Ideagen Op Central's Support Team are Fantastic!" What do you dislike about Ideagen Procedure Management? I wish that there were a few more features for me to utilise, and for a couple of the features that I do utilsie, I would tweak a couple for everyday ##### 3. Navigation Issues Users find **navigation clunky** , with issues like the table of contents resetting, making it frustrating to find information. [ See 2 mentions ](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=1988532&qs=pros-and-cons#reviews) See Related User Reviews EG Ella G. Small-Business (50 or fewer emp.) 3.0/5 "Excellent Support, But Navigation Needs Improvement" What do you dislike about Ideagen Procedure Management? Navigation is a little clunky. I feel like I should know how to use the system more for the time I have been in it. I would love more video resources ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Essential Business Tool" What do you dislike about Ideagen Procedure Management? Nothing significant. If I had to pick somthing, I would say the way the table of contents on the operations manuals resets itself to the top of the pa ##### 4. Insufficient Information Users report **insufficient information** available, feeling underprepared and needing more resources for effective system use. [ See 1 mentions ](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=2388631&qs=pros-and-cons#reviews) See Related User Reviews EG Ella G. Small-Business (50 or fewer emp.) 3.0/5 "Excellent Support, But Navigation Needs Improvement" What do you dislike about Ideagen Procedure Management? Navigation is a little clunky. I feel like I should know how to use the system more for the time I have been in it. I would love more video resources ##### 5. Learning Curve Users find the **learning curve steep** , wishing for better resources to navigate and utilize the system effectively. [ See 1 mentions ](https://www.g2.com/products/ideagen-procedure-management/reviews?filters%5Bsentiment_snippet%5D=2388632&qs=pros-and-cons#reviews) See Related User Reviews EG Ella G. Small-Business (50 or fewer emp.) 3.0/5 "Excellent Support, But Navigation Needs Improvement" What do you dislike about Ideagen Procedure Management? Navigation is a little clunky. I feel like I should know how to use the system more for the time I have been in it. I would love more video resources ## Top-Rated Alternatives [ ![Workday HCM](https://images.g2crowd.com/uploads/product/hd_favicon/606c76b1813abca2e96fde9dc8fa51ec/workday-hcm.svg "Workday HCM") Workday HCM 4.1/5(1,698) ](https://www.g2.com/products/workday-hcm/reviews) [ ![Rippling](https://images.g2crowd.com/uploads/product/hd_favicon/49f7d8e6cbfe097f90afa19d824891bc/rippling.svg "Rippling") Rippling 4.8/5(13,217) ](https://www.g2.com/products/rippling/reviews) [ ![Paycom](https://images.g2crowd.com/uploads/product/hd_favicon/770f0a3b32b7b97c9e00cf3c0a3a83a1/paycom.svg "Paycom") Paycom 4.5/5(6,865) ](https://www.g2.com/products/paycom/reviews) [ View All Alternatives ](https://www.g2.com/products/ideagen-procedure-management/competitors/alternatives) ![Vicki B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vicki B.") VB Vicki B. Care Giver Mid-Market (51-1000 emp.) 3/12/2026 "Clear, Concise eLearning with an Easy-to-Navigate Course Format" 5/5 What do you like best about Ideagen Procedure Management? The eLearning programs are clear and concise. It’s easy to toggle between different sections, and the user-friendly format makes it simple to see where you are in the course. Review collected by and hosted on G2.com. What do you dislike about Ideagen Procedure Management? users may resist new procedures or frequent changes, leading to low adoption without effective training and change management. Review collected by and hosted on G2.com. What problems is Ideagen Procedure Management solving and how is that benefiting you? User-friendly layouts, search-centric navigation, and context-rich content make the portal easy to use. Each procedure links to the required trainings and clearly displays my current competency status within the portal. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Meagan O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meagan O.") MO Meagan O. Care Designer Mid-Market (51-1000 emp.) 5/19/2026 "Streamlined Policy Management with Clear Workflow and Approval Tracking" 5/5 What do you like best about Ideagen Procedure Management? Ideagen Procedure Management makes it much easier to keep policies and procedures organized, accessible, and up to date. I like that it helps improve compliance, streamlines document control, and gives staff a clear, centralized place to find the most current information. The workflow and approval tracking features also help reduce confusion and improve accountability across teams. Review collected by and hosted on G2.com. What do you dislike about Ideagen Procedure Management? the platform is very useful overall, but there is a learning curve for new users Review collected by and hosted on G2.com. What problems is Ideagen Procedure Management solving and how is that benefiting you? Its helping with documentation organization and management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic VM Vidhi M. team member Enterprise (\> 1000 emp.) 4/20/2026 "Saves Hours Weekly with an Easy Drag-and-Drop Interface" 4.5/5 What do you like best about Ideagen Procedure Management? The drag and drop interface does save me hours each week. The video features allow me to train properly too. Review collected by and hosted on G2.com. What do you dislike about Ideagen Procedure Management? Sometimes I worry about security and whether my data might be shared. Review collected by and hosted on G2.com. What problems is Ideagen Procedure Management solving and how is that benefiting you? It allows companies to inform, train, and communicate with their teams at scale. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EG Ella G. Manager - Product Development & Integration Small-Business (50 or fewer emp.) 12/4/2025 "Excellent Support, But Navigation Needs Improvement" 3/5 What do you like best about Ideagen Procedure Management? The support team is great and very helpful! Review collected by and hosted on G2.com. What do you dislike about Ideagen Procedure Management? Navigation is a little clunky. I feel like I should know how to use the system more for the time I have been in it. I would love more video resources on how to create things and set them up. Review collected by and hosted on G2.com. What problems is Ideagen Procedure Management solving and how is that benefiting you? Onboarding new team members, housing our processes and procedures and streamlining communications across various departments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AH Amy H. National Compliance and Clinical Specialist Health, Wellness and Fitness Enterprise (\> 1000 emp.) 3/10/2025 "Op Central - Big YES" 5/5 What do you like best about Ideagen Procedure Management? The platform is not only easy to navigate for our teams, but provides a centralised way to access, manage and review policies and protocols. Having each of our handboks loaded into the platform allows us to make easy edits and have the version control updated automatically, pushing out notices when updates are made to those who are required to read it take another step away from us having to manualy notify teams. I love the expiry date function for certificates as it adds another level of security when it comes to having to remind teams that they will be due to renew or upload their new certificates, mitigating the risk of having expired licences in our network. Op's central is used everyday in our business by not only support offoce, but our team mebers and provides a centralised hub for them to access all relevant information and learning modules to ensure that they remain upto date. The implelemnattion process was very easy to navigate and our teams have given great feedback on the program over the last few weeks. Review collected by and hosted on G2.com. What do you dislike about Ideagen Procedure Management? So far, I have not found any downsides to using the program. Review collected by and hosted on G2.com. What problems is Ideagen Procedure Management solving and how is that benefiting you? Reduces the need to be constantly manaly replacing policies when the slightest chnages are made. Allows for expiry dates to be added for certificates based on a date rather than set days and can be custom to each team member. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AH Angie H. Business manager Mid-Market (51-1000 emp.) 12/22/2024 "Intensive set up process but remarkably functional and useful system" 4.5/5 What do you like best about Ideagen Procedure Management? Op central has allowed us to consolidate our varying storage platforms (be it dropbox, drive, and old school paper records) for our staffing records, and not only are they now all on one location, but they're stored in a cohesive manner with expiry date/renewal reminders which ensures that our compliance records are always up to date. Review collected by and hosted on G2.com. What do you dislike about Ideagen Procedure Management? When updating operations manuals/tutorials, the process is quite laborious and tedious because of the HTML requirements. We presently have hundreds of tutorials that we would love to upload to the platfrom, but as they are in a conflicting format, it's not as simple as a copy/paste job- we have to completely recreate the item and then hope we don't accidentally press the wrong button and wipe the whole thing (which has happened numerous times). Review collected by and hosted on G2.com. What problems is Ideagen Procedure Management solving and how is that benefiting you? it has personally meant I no longer need to be a compliance and information dragon- previously storage and tracking of all our registration and compliance fell to me and was an incredibly laborious task. Op Central has removed a significant (and hideously tedious) part of my role, allowing the documents to be stored on a centralised platform with everyone who needs to have access to them being able to easily locate the information (as opposed to annoying the information dragon) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AL Amy L. National Education Coordinator Enterprise (\> 1000 emp.) 3/6/2025 "Refining Learn Central" 5/5 What do you like best about Ideagen Procedure Management? Op Central has allowed us to manage a large multi-brand company all in 1 beautiful, easy to navigate and smooth Operating System. The help from our account manager, Adam, over the year and a half that we were building out the platform has been incredible and we couldn't have done it without him. The platform is extremely easy to use, update and the single-point-of-truth approach is exactly what our network needed when upgrading to Op Central. Review collected by and hosted on G2.com. What do you dislike about Ideagen Procedure Management? I am in charge of the National Education Coordination and my only feedback for the platform is that timezones are not an option when creating workshops. As we host the majority of our training nationally, face to face as well as virtually, this makes it very difficult for the team to understand the correct start times. Also we are finding the '00' and '30' minute start times very limiting. Apart from this, everything else has been fine. Review collected by and hosted on G2.com. What problems is Ideagen Procedure Management solving and how is that benefiting you? Brining the entire multi-brand network onto one easy to use employee portal. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ML Meg L. Functions & Reservations Manager Mid-Market (51-1000 emp.) 1/14/2025 "User Friendly Surveys" 5/5 What do you like best about Ideagen Procedure Management? We use Op Central for sending out surveys to our Invisible Guests for our restaurants, and it's incredibly straightforward to use. The setup process was easy, and exporting the surveys and results makes it a lot simpler to present the findings. The feedback from the people completing the surveys has always been positive as well, and there's never been any issues. Review collected by and hosted on G2.com. What do you dislike about Ideagen Procedure Management? At the moment, there isn't anything that we currently dislike about Op Central. It's completely fit for the purpose we need it for. Review collected by and hosted on G2.com. What problems is Ideagen Procedure Management solving and how is that benefiting you? We struggled to find somewhere that would able us to create multiple surveys at one time and send them out to multiple people. Op Central provides this for us and enables us to bring feedback into our business in an information and useful way. Review collected by and hosted on G2.com. Show More 1/29/2025 Current UserValidated ReviewerSource: Organic ![Peter F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter F.") PF Peter F. Head of Franchising Mid-Market (51-1000 emp.) 1/21/2025 "Great Product - Gold Standard in Franchising" 5/5 What do you like best about Ideagen Procedure Management? Apart from the fact that it is a great product with great features, the thing that makes it one of the best is the level of service you get from them. Their support desk is helpful and solves problems. They are helpful and quick. Very importantly, they listen to system improvement suggestions and they make it happen. All of this means they are a customer centric business. I hope they continue and remain this way as I have not used this product in many brands and likely to introduce it in more brands. Review collected by and hosted on G2.com. What do you dislike about Ideagen Procedure Management? Nothing really to dislike. The system does what it is supposed to do. Review collected by and hosted on G2.com. What problems is Ideagen Procedure Management solving and how is that benefiting you? Files management. Manuals management. Communications logging. Learning System. Communication. Single source of truth. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Cameron O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cameron O.") CO Cameron O. Group Marketing Manager Small-Business (50 or fewer emp.) 10/22/2024 "A Valuable Tool for all member organisations" 4.5/5 What do you like best about Ideagen Procedure Management? What I appreciate most about Op Central is its user-friendly interface, which makes it easy to navigate and access essential features. the program is modular so we can continue to add features to the platform. Their exceptional customer service through the helpdesk further enhances the experience, ensuring we always receive prompt support whenever needed. I have now installed Op Central into 2 businesses, and it is a fantastic choice for organisations looking to optimise their operations. Review collected by and hosted on G2.com. What do you dislike about Ideagen Procedure Management? There are a few areas that could benefit from improvement. The lack of drag-and-drop facilities when uploading files makes the process less intuitive. There have also been concerns regarding the removal of some useful modules that previously added significant value. The platform's inflexibility around certain suggestions related to communication has limited its effectiveness in meeting our specific needs however, these issues are minor compared to the overall value that Ideagen Op Central provides. Review collected by and hosted on G2.com. What problems is Ideagen Procedure Management solving and how is that benefiting you? Op Central addresses several key challenges within our organisation, significantly enhancing our operational efficiency. One of the primary problems it solves is the need for streamlined collaboration among team members. By providing a centralised platform for project management and communication, it ensures everyone is aligned on goals and deadlines. Op Central simplifies compliance management, ensuring that we can easily track and adhere to regulatory requirements. This reduces the risk of non-compliance and enhances our overall organisational integrity. Op Central benefits us by increasing productivity, improving decision-making, and enhancing our ability to meet compliance standards effectively. Review collected by and hosted on G2.com. 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