--- title: HubSpot Service Hub Reviews meta\_title: 'HubSpot Service Hub Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2920 reviews by the users' company size, role or industry to find out how HubSpot Service Hub works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 2920 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HubSpot Service Hub Reviews & Product Details Visit Website Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. * * * Product Website HubSpot Service Hub Seller [HubSpot](https://www.g2.com/sellers/hubspot) Discussions [HubSpot Service Hub Community](https://www.g2.com/products/hubspot-service-hub/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Eugenia Pirotsky (Principal Marketing Manager, Customer Advocacy) Show More ## Pricing Pricing provided by Service Hub. ### Service Hub Free $0.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hubspot-service-hub/pricing) ## HubSpot Service Hub Integrations (24) What do users say about integrations? Verified by HubSpot Service Hub [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aloware ](https://www.g2.com/products/aloware/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AskElephant ](https://www.g2.com/products/askelephant/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CloudTalk ](https://www.g2.com/products/cloudtalk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DealHub AI ](https://www.g2.com/products/dealhub-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Apigee API Management Platform ](https://www.g2.com/products/google-apigee-api-management-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Meet ](https://www.g2.com/products/google-meet/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ironclad ](https://www.g2.com/products/ironclad/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PSOHUB. ](https://www.g2.com/products/psohub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vedubox ](https://www.g2.com/products/vedubox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ## HubSpot Service Hub AI Agent Performance Explore real-world performance insights that show how HubSpot Service Hub's agentic features compare to AI agents with similar capabilities. 66 Overall Pros 63%Correct Escalation Rate 37%Wrong Escalation Rate 87Safety Score Cons [ View AI Agent Performance Report ](/products/hubspot-service-hub/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 4/28/2022 "Excellent Service" 5/5 What do you like best about HubSpot Service Hub? All the properties you can have and how it is highly personalized and it's improving the UX Review collected by and hosted on G2.com. What do you dislike about HubSpot Service Hub? It's really slow sometimes, specially when you build segments Review collected by and hosted on G2.com. What problems is HubSpot Service Hub solving and how is that benefiting you? a very personalized and detailed customer experience Review collected by and hosted on G2.com. Show More 6/30/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Muhammad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad S.") MS Muhammad S. Marketing Executive Small-Business (50 or fewer emp.) 4/23/2026 "Amazing AEO Service That Helps Us Outpace Competitors" 5/5 What do you like best about HubSpot Service Hub? There AEO service doing amazing work to dig down the competitors and the aspects to combat Review collected by and hosted on G2.com. What do you dislike about HubSpot Service Hub? The Behavior of the representative was so rude Review collected by and hosted on G2.com. What problems is HubSpot Service Hub solving and how is that benefiting you? Multi channel campaign, Analysis, AEO Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Durvesh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Durvesh C.") DC Durvesh C. User Interface Designer Small-Business (50 or fewer emp.) 5/31/2024 "Smooth all in one app to manage my website pages, design and develop them." 5/5 What do you like best about HubSpot Service Hub? I would spend more time its been a while I used hubspot Review collected by and hosted on G2.com. What do you dislike about HubSpot Service Hub? I would like to apply AI in all the steps of my workflows Review collected by and hosted on G2.com. What problems is HubSpot Service Hub solving and how is that benefiting you? I am able to host my website and easily integrate a ticketing system. knowledge base, demo meeting form all within HubSpot. as mentioned previously the chatbot has been functioning smooth too. Review collected by and hosted on G2.com. Show More 2/26/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amisha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amisha C.") AC Amisha C. Support Engineer Small-Business (50 or fewer emp.) 11/3/2025 "Integrates Well but Has a Steep Learning Curve" 3/5 What do you like best about HubSpot Service Hub? I appreciate how HubSpot Service Hub automates ticket creation, which directly generates support tickets from emails, streamlining my workflow significantly. The transparency it provides within my team is invaluable, facilitating coordination and allowing us to easily identify the owner of each ticket. I find the email platform plugin especially useful as it integrates seamlessly, enabling us to manage tickets efficiently from our emails. It's also a great advantage that HubSpot Service Hub is deeply integrated with our CRM, allowing everything to be cohesively tied together with our clients, which enhances the overall utility and effectiveness of the platform in managing our support processes. Review collected by and hosted on G2.com. What do you dislike about HubSpot Service Hub? I find there is a significant learning curve with HubSpot Service Hub. Many features are unexplained, making it difficult to navigate the application initially. Although continued use improves familiarity, the initial setup is quite challenging despite guidance. Furthermore, customer support, while helpful, can be difficult to reach sometimes. Another issue is the additional cost for many features due to their status as add-ons, which can be frustrating. Constructing workflows within the service is also complex and cumbersome, requiring more effort than expected. Review collected by and hosted on G2.com. What problems is HubSpot Service Hub solving and how is that benefiting you? I use HubSpot Service Hub to automate ticket creation from emails, enhancing transparency and coordination among team members by clearly identifying ticket owners. Review collected by and hosted on G2.com. Show More Response from Jordan Montgomery of Service Hub [Editedit](https://www.g2.com/survey_responses/hubspot-service-hub-review-11903119/official_response/edit) Hi Amisha - thank you for your honest feedback. We're sorry the learning curve felt steeper than expected and that support wasn't always easy to reach. We'd love to hear more about what could have made your experience smoother. If you're open to it, please reach out at customer-reviews@hubspot.com. Validated ReviewerSource: Organic ![Sashanna V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sashanna V.") SV Sashanna V. Onboarding Specialist Mid-Market (51-1000 emp.) 8/18/2025 "Highly Recommended- efficient and easy to use" 5/5 What do you like best about HubSpot Service Hub? What I like best about HubSpot Service Hub is the Reporting & Dashboards, which provide clear visibility into ticket volume, response times, and agent productivity. I also appreciate how tickets are easily trackable, with links to calls and contact records, plus the ability to connect to different calling apps such as Aloware. Notifications of ticket updates keep the team aligned, and the email linking makes it seamless to manage communication. Finally, the platform works well across departments, which helps improve collaboration and ensures nothing slips through the cracks. Review collected by and hosted on G2.com. What do you dislike about HubSpot Service Hub? Honestly, I don’t have any major dislikes about HubSpot Service Hub. Whenever small hiccups come up, the HubSpot support team is always available and quick to help, which makes the experience smooth overall Review collected by and hosted on G2.com. What problems is HubSpot Service Hub solving and how is that benefiting you? HubSpot Service Hub is helping us streamline customer support by centralizing tickets and keeping them organized as they move through different stages. The notification system tied to ticket properties ensures we never miss important updates, and even when there are small hiccups, the platform makes it easy to track and resolve them quickly. This has improved response times, reduced miscommunication, and allowed our team to work more efficiently across departments Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sachin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin B.") SB Sachin B. TECHNICAL SUPPORT ENGINEER Small-Business (50 or fewer emp.) 8/18/2025 "HubSpot: The All-in-One Tool for Seamless Marketing and Sales" 5/5 What do you like best about HubSpot Service Hub? Unified Inbox: The shared inbox lets teams respond to emails, live chats, and messages from social media in one place, which is huge for streamlining communication and ensuring nothing falls through the cracks. Knowledge Base: I love how easy it is to create and maintain a self-service knowledge base. It's a huge win for both customers, who can find answers quickly, and for support teams, who don't have to answer the same questions over and over. Automated Workflows: The ability to set up automated ticketing workflows, customer follow-ups, or internal task assignments is really powerful. It helps save time and reduces the chance of human error. Review collected by and hosted on G2.com. What do you dislike about HubSpot Service Hub? Limited Customization for Workflows: While the workflow automation is solid, it can be somewhat rigid for more complex scenarios. For example, if you're trying to build highly customized workflows with multiple branching conditions, HubSpot's options might feel a bit limiting compared to other platforms like Salesforce or Zoho. Ticketing System Limitations: The ticketing system is user-friendly but can get a bit basic when you're dealing with high volumes or need more granular control over ticket statuses and prioritization. It's not as flexible or robust as specialized support platforms like Zendesk or Freshdesk. Review collected by and hosted on G2.com. What problems is HubSpot Service Hub solving and how is that benefiting you? Disjointed Communication Channels Problem: In many businesses, customer service often happens across several different platforms (email, chat, social media), which can be hard to track and manage. How HubSpot Solves It: The Shared Inbox brings all communications together in one place. Whether customers are reaching out through email, chat, or social media, everything is accessible in a single feed. This reduces the risk of missing messages or duplicating responses. Benefit: Improved communication efficiency, faster response times, and a more cohesive customer experience. It’s easier to track conversations and provide consistent service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Defense & Space](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Defense & Space") UD Verified User in Defense & Space Small-Business (50 or fewer emp.) 5/13/2026 "Intuitive All-in-One Support Platform, but Pricing and Integrations Could Improve" 3.5/5 What do you like best about HubSpot Service Hub? What I best like about HubSpot Service Hub is its intuitive all-in-one platform that combines ticketing, automation, CRM integration, and AI-powered tools to streamline customer support workflows and improve team efficiency. Review collected by and hosted on G2.com. What do you dislike about HubSpot Service Hub? It can get expensive as advanced automation and reporting features are limited to higher-tier plans, and some integrations lack flexibility. Review collected by and hosted on G2.com. What problems is HubSpot Service Hub solving and how is that benefiting you? It has helped us centralize customer support by replacing scattered emails and manual follow-ups with a unified ticketing and automation system, which improved response times. increased team visibility, and made it easier to track and resolve customer issues efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nico K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico K.") NK Nico K. Chief Information Officer Small-Business (50 or fewer emp.) 1/16/2026 "Intuitive All-in-One Support Platform with Powerful Automation" 4.5/5 What do you like best about HubSpot Service Hub? HubSpot Service Hub centralizes customer communication, support workflows, and automation in a single, intuitive platform. The shared inbox, ticketing, and AI-driven tools make it easy to manage high volumes of customer interactions while maintaining consistency, visibility, and accountability across teams. Review collected by and hosted on G2.com. What do you dislike about HubSpot Service Hub? Some advanced features are gated behind higher-tier plans, which can increase costs as usage scales. Certain customizations and reporting configurations also require time to fully understand, especially for complex enterprise workflows. Review collected by and hosted on G2.com. What problems is HubSpot Service Hub solving and how is that benefiting you? HubSpot Service Hub solves fragmented customer communication and inefficient support processes. It improves response times, ensures nothing falls through the cracks, and provides clear visibility into customer issues, enabling better service delivery, stronger customer relationships, and more scalable operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Cornelios L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cornelios L.") CL Cornelios L. FX Artist Mid-Market (51-1000 emp.) 8/9/2025 "Fast and easy for handling client tickets" 4.5/5 What do you like best about HubSpot Service Hub? What I like best about HubSpot Service Hub is that I’m able to finish all my tickets quickly and in an organized manner. It really helps me assist clients with their concerns and resolve them on the spot. I also love how everything is tracked and documented, so I can easily follow up, review past cases, and ensure no request gets overlooked. This makes my workflow smoother and my customer interactions more efficient and professional. Review collected by and hosted on G2.com. What do you dislike about HubSpot Service Hub? It might be that the automations of tickets are sometimes not entirely accurate, as some tickets that need to be assigned back to the original artist end up being routed to other teams instead. This can cause a bit of back-and-forth before the ticket reaches the right person, which slightly delays resolution. Review collected by and hosted on G2.com. What problems is HubSpot Service Hub solving and how is that benefiting you? HubSpot Service Hub helps centralize all client concerns in one place, making it easy for me to track, manage, and resolve tickets quickly. It reduces the risk of missing requests, keeps communication organized, and allows me to address issues on the spot. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Manoel D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manoel D.") MD Manoel D. Customer Success Lead Small-Business (50 or fewer emp.) 4/7/2026 "User-Friendly CRM with Strong Integrations" 4/5 What do you like best about HubSpot Service Hub? I like how HubSpot Service Hub is very easy to access and use. I enjoy the clarity of the front end, and I also appreciate the integrations it has with other products. Review collected by and hosted on G2.com. What do you dislike about HubSpot Service Hub? The workflows and different options within the workflows are not working well for me. The initial setup was not easy, taking about three to four months. Review collected by and hosted on G2.com. What problems is HubSpot Service Hub solving and how is that benefiting you? It helps me keep track of my customer interactions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about HubSpot Service Hub? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/discussions/new) GU Guest User • Last activity 11 months ago How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience? 1 Upvote 3 [ Join the conversation ](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) GU Guest User • Last activity 9 months ago What is HubSpot Service Hub used for? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) [ View all Discussions ](https://www.g2.com/products/hubspot-service-hub/discuss) ## Pricing Options Pricing provided by Service Hub. ### Service Hub Free $0.00 Per Month ### Service Hub Starter $20.00 1 Core Seat Per Month ### Service Hub Professional $100.00 1 Service Seat Per Month ### Service Hub Enterprise $150.00 1 Service Seat Per Month [ View More Pricing Information ](https://www.g2.com/products/hubspot-service-hub/pricing) ## G2 Deals ### Exclusive savings on HubSpot Service Hub through G2 Deals 20% off HubSpot plans for the first year, then 10% off in perpetuity How to claim this offer Claim Offer HubSpot Service Hub Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-hubspot-service-hub) ##### ##### HubSpot Service Hub Features Platform Reporting & Dashboards Data Import & Export Tools Workflow Capability Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Customer Information Customer Profiles Surveys Conversational Platform Personalization [ View More Features ](https://www.g2.com/products/hubspot-service-hub/features) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/hubspot-service-hub/competitors/alternatives) ## Consulting Services for HubSpot Service Hub [ ![New Era Solutions](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "New Era Solutions") New Era Solutions ](https://www.g2.com/products/new-era-solutions/reviews) [ ![New Breed](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "New Breed") New Breed 4.7/5(101) ](https://www.g2.com/products/new-breed/reviews) [ ![Second Mile](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Second Mile") Second Mile 4.9/5(17) ](https://www.g2.com/products/second-mile/reviews) [See all HubSpot Service Hub Providers](https://www.g2.com/products/hubspot-service-hub/implementation) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Customer Success](https://www.g2.com/categories/customer-success) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Leading chatbot providers for tech startups](https://www.g2.com/discussions/who-are-the-leading-chatbot-providers-for-tech-startups)[Top-rated operational risk software for corporate use](https://www.g2.com/discussions/what-s-the-top-rated-operational-risk-software-for-corporate-use)[Best AI tools for 24/7 customer inquiry handling](https://www.g2.com/discussions/what-are-the-best-ai-tools-for-24-7-customer-inquiry-handling) [What desktop publishing software cuts the time it takes to create digital marketing materials from hours down to something a team can actually manage daily?](https://www.g2.com/discussions/what-desktop-publishing-software-cuts-the-time-it-takes-to-create-digital-marketing-materials-from-hours-down-to-something-a-team-can-actually-manage-daily)[Which is the best accounts payable automation software for enterprises?](https://www.g2.com/discussions/what-are-the-best-accounts-payable-automation-software-for-enterprises)[Pros and Cons Details](https://www.g2.com/products/hubspot-service-hub/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)