What I like best about HubSpot Service Hub is the Reporting & Dashboards, which provide clear visibility into ticket volume, response times, and agent productivity. I also appreciate how tickets are easily trackable, with links to calls and contact records, plus the ability to connect to different calling apps such as Aloware. Notifications of ticket updates keep the team aligned, and the email linking makes it seamless to manage communication. Finally, the platform works well across departments, which helps improve collaboration and ensures nothing slips through the cracks. Review collected by and hosted on G2.com.

Honestly, I don’t have any major dislikes about HubSpot Service Hub. Whenever small hiccups come up, the HubSpot support team is always available and quick to help, which makes the experience smooth overall Review collected by and hosted on G2.com.

Unified Inbox: The shared inbox lets teams respond to emails, live chats, and messages from social media in one place, which is huge for streamlining communication and ensuring nothing falls through the cracks.

Knowledge Base: I love how easy it is to create and maintain a self-service knowledge base. It's a huge win for both customers, who can find answers quickly, and for support teams, who don't have to answer the same questions over and over.

Automated Workflows: The ability to set up automated ticketing workflows, customer follow-ups, or internal task assignments is really powerful. It helps save time and reduces the chance of human error. Review collected by and hosted on G2.com.

Limited Customization for Workflows: While the workflow automation is solid, it can be somewhat rigid for more complex scenarios. For example, if you're trying to build highly customized workflows with multiple branching conditions, HubSpot's options might feel a bit limiting compared to other platforms like Salesforce or Zoho.

Ticketing System Limitations: The ticketing system is user-friendly but can get a bit basic when you're dealing with high volumes or need more granular control over ticket statuses and prioritization. It's not as flexible or robust as specialized support platforms like Zendesk or Freshdesk. Review collected by and hosted on G2.com.

What I like best about HubSpot Service Hub is that I’m able to finish all my tickets quickly and in an organized manner. It really helps me assist clients with their concerns and resolve them on the spot. I also love how everything is tracked and documented, so I can easily follow up, review past cases, and ensure no request gets overlooked. This makes my workflow smoother and my customer interactions more efficient and professional. Review collected by and hosted on G2.com.

It might be that the automations of tickets are sometimes not entirely accurate, as some tickets that need to be assigned back to the original artist end up being routed to other teams instead. This can cause a bit of back-and-forth before the ticket reaches the right person, which slightly delays resolution. Review collected by and hosted on G2.com.

“What I like best about HubSpot Service Hub is how seamlessly it integrates customer support, automation, and CRM tools into one unified platform. Features like the shared inbox, knowledge base, and automated ticketing workflows make it easy to deliver fast, personalized support at scale. The reporting and customer feedback tools also help teams continuously improve service quality based on real data.” Review collected by and hosted on G2.com.

“One thing I dislike about HubSpot Service Hub is that some of the more advanced features, like custom reporting or advanced automation, are locked behind higher-tier plans. This can limit small or growing teams from fully leveraging the platform’s potential without increasing costs. Additionally, while the system is user-friendly, there’s still a learning curve when setting up complex workflows or integrations.” Review collected by and hosted on G2.com.

It has a seamless knowledge base with in built self-service library hence it helps reduce customers support requests.

It integrates well with other tools hence ensures a highly streamline workflow.

The reporting and analytic capabilities is also on top notch. Review collected by and hosted on G2.com.

I do not have any dislikes with this tool. It has been seamless. Review collected by and hosted on G2.com.

We've used HubSpot for our service tickets since 2019 and really like the way it helps us keep track of our client interactions, including those that need additional follow up. I can manage a team of 9 and all the tickets they create, (or the customer creates just by emailing us, or completing a form)

Customizing pipelines and statuses let us really control how we manage things, and workflows can create tasks based on the criteria we select, and even automate emails to help us be more efficient.

We can set custom company, contact, and ticket properties so the reporting we want to see is always a possibility. It even integrates with google workspace so an email can be logged to a contact record very easily. Review collected by and hosted on G2.com.

It took a while for us to dial it in so it can do all the things we wanted Review collected by and hosted on G2.com.

What I like most about HubSpot Service Hub is how everything is centralized in one place — from support tickets to customer communication. The automation features save us hours every week, and the AI tools like Breeze make responding to customers faster and smarter. It’s intuitive, customizable, and really supports scaling our customer success operations. Review collected by and hosted on G2.com.

While HubSpot Service Hub is great overall, some features feel limited unless you're on a higher-tier plan. Also, the reporting tools could be more flexible when it comes to customizing dashboards for specific team needs. But in general, these are minor issues compared to the overall value it brings. Review collected by and hosted on G2.com.

HubSpot has been a great tool for my company,it's incredibly easy to use, intuitive, and makes managing customer relationships and marketing efforts much more streamlined. The user interface is clean and simple, which really helps with onboarding new team members. Review collected by and hosted on G2.com.

My only real frustration is with the integration capabilities. I wish it worked more seamlessly with other systems we use. Some third-party connections require workarounds or don’t sync as smoothly as expected. Review collected by and hosted on G2.com.

HubSpot Service Hub is a great unified platform that connects Sales, Marketing, and CX teams. I especially appreciate HubSpot’s AI-first mindset, which is evident in the way they’re rolling out additional functionality to automate processes more efficiently. From AI-powered chatbots to predictive insights and workflow recommendations, HubSpot is making it easier to scale operations while reducing manual effort. Its automation capabilities, reporting dashboards, and ticket pipelines make it a powerhouse. Finally, the user experience within HubSpot as a whole is leaps and bounds ahead of it's competitors. Review collected by and hosted on G2.com.

Advanced reporting and customization options can require an additional investment in higher tiers, and installing marketplace apps from third-parties. I’d love to see improved native integrations for quote-to-cash systems, as syncing can sometimes require workarounds or the use of a system like Zapier. Review collected by and hosted on G2.com.

What I like most about HubSpot is how seamlessly it helps manage patient interactions and communications. The CRM tools allow me to keep track of each patient’s journey — from initial contact to ongoing follow-ups — all in one place. It’s incredibly efficient for staying organized, managing tasks, and ensuring no one slips through the cracks.

The automation features also make it easy to send appointment reminders, follow-up emails, and updates without having to do everything manually. It’s been a huge time-saver and really helps create a smoother experience for both the team and the patients.

Overall, HubSpot has made patient management more streamlined and stress-free, allowing me to focus on building stronger relationships rather than juggling scattered information. Review collected by and hosted on G2.com.

So far, I haven’t found anything major that I dislike. Like any system, there’s a learning curve at the beginning, and some features can feel a bit overwhelming until you get used to them. But once you're familiar with the platform, it becomes a very intuitive and helpful tool. Review collected by and hosted on G2.com.