--- title: Hippo Reviews meta_title: 'Hippo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how Hippo works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 19 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hippo Reviews **Vendor:** Jungleworks **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 3.9/5.0 **Total Reviews:** 19 ## About Hippo Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications. ## Hippo Pros & Cons **What users like:** - Users commend the **helpful customer support** that enhances their experience with Hippo's user-friendly interface. (1 reviews) - Users value the **ease of use** of Hippo, complimenting its intuitive UI/UX and helpful customer support. (1 reviews) - Users appreciate the **user-friendly interface** and **helpful customer support** , enhancing their overall experience with Hippo. (1 reviews) - Users value the **feature variety** of Hippo, enhancing their overall experience with diverse functionalities. (1 reviews) - Users find the **helpful customer success** team enhances their experience and supports effective product use. (1 reviews) - User-Friendly Interface (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users report **stability issues** with Hippo, as frequent breakdowns detract from the overall user experience. (1 reviews) - Users report frequent **instability** in Hippo, with feature focus leading to breakdowns and unreliable performance. (1 reviews) - Users face frequent **functionality issues** with Hippo, as its instability disrupts overall performance despite feature emphasis. (1 reviews) - Users report **missing features** in Hippo, leading to instability and breakdowns that hinder overall usability. (1 reviews) - Users report **quality issues** with Hippo, noting that its frequent breakdowns detract from the overall experience. (1 reviews) - Software Bugs (1 reviews) - Software Glitches (1 reviews) - System Reliability (1 reviews) - Technical Issues (1 reviews) - [View Hippo pricing details and edition comparison](https://www.g2.com/products/hippo/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+17%3A52%3A52+-0500&secure%5Bsession_id%5D=51120853-a292-437d-88d8-bcefca3c8b28&secure%5Btoken%5D=5c01725b983ac12fbb5bb76fbff52caa6943408f5441ed127580573bb8f1d617&format=llm_user) ## Hippo Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Campaigns** - Customize - Scheduling - Retarget - Segmentation - Triggered Notifications **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Agentic AI - Productivity Bots** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Analytics** - Campaign Performance - Audience Insights **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Optimization** - A/B Testing - Personalization - Rich Notifications - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Hippo Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,891 reviews)