Heropa Reviews & Product Details

Heropa specializes in high-performance, cloud-based Virtual IT Labs designed for hands-on software training, sales demos, and proofs of concept. Labs can be provisioned on-demand, scaled globally, and configured to support advanced networking or compute-intensive software. We help software companies get their products into the hands of learners and prospects quickly, reliably, and securely. Whether you're training customers, onboarding partners, or enabling your sales team, Heropa streamlines the process, reduces support overhead, and delivers engaging, hands-on experiences that drive adoption, sales success, and long-term customer satisfaction. Founded in 2010, with a global team supporting customers worldwide, we combine deep technical expertise with real-world experience in infrastructure and software enablement to support complex, global training and demo programs. Key capabilities include: - Customizable lab templates - Real-time classroom management tools - Support for instructor-led and on-demand sessions - User access controls - Detailed analytics

Product Website

Seller

HEROPA

Discussions

Heropa Community

Languages Supported

Danish, German, Greek, English, French, Irish, Hindi, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified)

Product Description

Heropa’s virtual IT labs are easy to set up and deploy, with fully automated user and environment provisioning. We offer a large image catalog, native AWS and Azure marketplace images, as well as the ability to BYO AWS and Azure accounts and images. Heropa is fully customizable and easy to use, with advanced virtual classroom capability including chat, video and remote assistance features. Integrated analytics provides visibility on usage and engagement of participants during training, or prospects when used at events, or during sales POCS and trials.

Overview by

Rob Lawson (Mobile Partnerships)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Heropa Integrations

(7)

Verified by Heropa

Heropa Media

Host unlimited seat virtual events across multiple regions with integrated chat, video and screensharing.

The user environment is accessed via our HTML5 web-based viewer. Online self-paced and virtual instructor-led training both allow for integrated content.

Easily create multi-region events using the two step wizard.

Easily manage all user environments.

Granular role-based access allows for a customised portal experience for your internal staff.

Official Downloads

(5)

edit

10 signs your software Training needs Virtual IT Labs

The complete guide to Virtual IT Labs for Education Leaders

5 Challenges with Scaling Desktop Application Training (and how to fix them)

G2 reviews are authentic and verified.

Here's how.

Dan A.

ICT Trainer/Instructional Designer

Mid-Market (51-1000 emp.)

10/7/2025

"Excellent for interactive lab simulations"

5/5

What do you like best about Heropa?

I like best how Heropa allows me to quickly set up realistic, interactive lab environments for students, simulating servers and networks without the need for complex infrastructure. The platform is intuitive and flexible, making it easy to adjust scenarios or create new labs on the fly. On top of that, Heropa’s super-fast support is incredibly helpful—any questions or issues are addressed promptly, ensuring minimal disruption to teaching and learning. Review collected by and hosted on G2.com.

What do you dislike about Heropa?

I haven’t encountered any major issues; it meets our requirements effectively. Review collected by and hosted on G2.com.

What problems is Heropa solving and how is that benefiting you?

Heropa solves the problem of providing students with hands-on access to custom server environments without the risks or costs of physical hardware. Each student can work in their own safe, isolated copy of the lab, which ensures practical learning opportunities while maintaining system security and consistency. This has made delivering IT labs much more efficient and effective for our teaching. Review collected by and hosted on G2.com.

Response from Sanjna Anderson of Heropa

edit

Thanks Dan for your review, it's great to see that we're helping you deliver more efficient and effective labs to your learners. The team loves working with you.

David C.

Senior Training Engineer

Mid-Market (51-1000 emp.)

8/6/2025

"Great platform for training customers to use sophisticated software systems"

5/5

What do you like best about Heropa?

Heropa provides a versatile platform for creating realistic software labs for use as training environments. These labs can be accessed by learners from anywhere, and only need to exist as long as is necessary to complete a training program, making them cost effective versus permanent, cloud-based VMs. The platform is bolstered by responsive support. Review collected by and hosted on G2.com.

What do you dislike about Heropa?

The process for creating, managing, and updating templates is coherent from an engineering standpoint, but requires extra thought and work from users. Some additional automation, especially in the area of version control for templates, would be helpful. Review collected by and hosted on G2.com.

What problems is Heropa solving and how is that benefiting you?

Heropa provides the platform to define our instructional lab templates and deploy them to create remotely accessible environment for students in our software training programs. Because labs are dynamically created only at the time that a course is occurring, the solution is much more cost-effective than dedicated cloud-based VMs. The template approach also simplifies updating the labs with new software versions or new course materials. Review collected by and hosted on G2.com.

Response from Sanjna Anderson of Heropa

edit

Thanks David for your 5-star review! We’re glad Heropa is helping you deliver cost-effective, realistic training labs, and that our Support team has been there when needed. I've shared your feedback template automation with our Product team - it’s on our radar and will help guide future improvements.

Richard K.

Educator

Mid-Market (51-1000 emp.)

3/1/2021

"HEROPA Has Been a Game Changer"

5/5

What do you like best about Heropa?

The platform is amazing. It has changed the way we think about deploying both our class room and virtual events. It allows us to come to a class with the software already to go! Review collected by and hosted on G2.com.

What do you dislike about Heropa?

There is not much to dislike. If there are any issues the support team are very reactive and accessible 24hrs a day. Review collected by and hosted on G2.com.

What problems is Heropa solving and how is that benefiting you?

With COVID we had no choice but to move to virtual delivery. We had tried many other solutions in the past, but all where expensive and clunky. Heropa solved all these problems. In one or two click, participants have launched the software application. Post COVID it has revolutionised how we operate. Review collected by and hosted on G2.com.

Response from Sanjna Anderson of Heropa

edit

Thanks for your review Richard, we appreciate it, and continue to enjoy working with your team.

Verified User in Consulting

Mid-Market (51-1000 emp.)

11/2/2025

"Powerful, User-Friendly Platform with Excellent Support and Continuous Improvements"

5/5

What do you like best about Heropa?

It’s a powerful, easy-to-use platform that makes it simple to deliver virtual labs and training environments at scale. The system is stable, and the user experience is smooth for both administrators and participants. Customer support is also very helpful and quick to respond. Review collected by and hosted on G2.com.

What do you dislike about Heropa?

There’s not much to dislike — occasionally navigation takes a few extra clicks, but overall it’s a strong product that keeps improving with regular updates. Review collected by and hosted on G2.com.

What problems is Heropa solving and how is that benefiting you?

Heropa removes the complexity of setting up and maintaining virtual lab environments. Instead of managing physical hardware or complex cloud setups, I can create and deploy fully functional environments in minutes. This saves time, reduces technical overhead, and makes it easier to deliver consistent, hands-on experiences to users anywhere in the world. Review collected by and hosted on G2.com.

Response from Sanjna Anderson of Heropa

edit

Thank you for your wonderful review. It's great to hear that using Heropa is a stable and smooth experience for your users.

Tarek I.

Senior Training Manager

Mid-Market (51-1000 emp.)

8/5/2025

"Solid Platform and Flexible Support"

5/5

What do you like best about Heropa?

Great support, good documentation, nice graphics while waiting for the virtual machines to start up (you'll know when you start using), easy to get started, easy for instructor to help students as it's easy to go to any of their screens during the session, setting up new templates for classes is not difficult, the dashboard helps you keep track of usage...it's worth it. Review collected by and hosted on G2.com.

What do you dislike about Heropa?

The approach to the creation of lab templates is somewhat laborious, but it gets the job done - an engineer's engineer would appreciate it. Review collected by and hosted on G2.com.

Response from Sanjna Anderson of Heropa

edit

Thanks for your review Tarek. Sounds like you're enjoying using Heropa, and great to hear your instructors are finding it easy to support their learners. We're working on improving our template creation process and our Product team will be in touch to get your input. Thanks again!

Antonios M.

Senior Instructional Trainer

Mid-Market (51-1000 emp.)

8/8/2025

"Nice software for online training"

5/5

What do you like best about Heropa?

user friendly, customer support, ease of integration Review collected by and hosted on G2.com.

What do you dislike about Heropa?

the way to upload and share files, if the connection is lost, user will lose the files too. Review collected by and hosted on G2.com.

Response from Sanjna Anderson of Heropa

edit

Thanks for your review Antonio, glad you're enjoying using Heropa. It sounds like you're not using our persistent Shared Drive feature, I'll get one of the team to reach out to you to show you how it works to avoid users losing files. Thanks again!

Verified User in Computer Software

Enterprise (> 1000 emp.)

8/27/2024

"Excellent Partnership and Support!"

5/5

What do you like best about Heropa?

I have worked with a lot of software SaaS companies over the years and Heropa is one of the best! They truly partner with you as a client to understand your business needs and implement solutions that work. Heropa is continually improving their platform for the betterment of their users based on user feedback and requests. Heropa truly goes above and beyond! Our implementation was smooth and we have already received positive feedback from our customers! Heropa practices continous improvement based on client feedback and the support is top notch: Responsive, friendly, and quick. It is obvious that Heropa's team wants each client to succeed and will do anything within their power to make that happen! Review collected by and hosted on G2.com.

What do you dislike about Heropa?

Across the board, Heropa performs well. When issues come up, they implement corrective action in a timely manor and work to eliminate the issue from occuring again. Review collected by and hosted on G2.com.

Response from 💭 Jason Kinsella of Heropa

edit

Thank you for your kind words. We feel the same way! :)

We love partnering with our customers solve their problems. And we're so pleased to read that your customers are enjoying using Heropa too!

Thanks again!

Verified User in E-Learning

Enterprise (> 1000 emp.)

8/26/2024

"Highly receptive and eager to explore new ideas"

5/5

What do you like best about Heropa?

I value their prompt and thorough responses to both support questions and general inquiries about their solution. The simplicity of implementation, seamless integration, and overall user experience are truly exceptional. Review collected by and hosted on G2.com.

What do you dislike about Heropa?

The help documentation would benefit from an update to incorporate details on Azure workflows. Review collected by and hosted on G2.com.

Response from 💭 Jason Kinsella of Heropa

edit

We love new ideas! Especially when they make Heropa better! :)

It's great to see you're getting so much use out of Heropa.

Thanks for your feedback about our help docs. We'll definitely work to get this information in. If there's any specifics you'd like to see, please reach out to the team directly.

Thanks for your review.

Jason

Verified User in Computer Software

Enterprise (> 1000 emp.)

8/27/2024

"Heropa is incredibly easy to work with"

5/5

What do you like best about Heropa?

The folks at Heropa have been very easy to work with and have had a vested interest in seeing us succeed within their platform. They have worked tirelessly to enhance their product to best meet our needs. We have a great partnership going on here! Review collected by and hosted on G2.com.

What do you dislike about Heropa?

Heropa is highly AWS focused, although they ramping up in the Azure space. I appreciate that they've taken the time to learn and grow their product to better support Azure. Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

5/13/2024

"We leverage Heropa environment to provision VMs and contents installed in the VM to our client"

4.5/5

What do you like best about Heropa?

1. custom credential panel;

2. Heropa APIs;

3. Image template of VM Review collected by and hosted on G2.com.

What do you dislike about Heropa?

User deletion along with the event deletion is not in sync even tho there is an option available in event policy settings. If you create users through Heropa API, event users won't be deleted automatically after the event ends. Review collected by and hosted on G2.com.

What problems is Heropa solving and how is that benefiting you?

New features of the user session token and Heropa APIs offer us flexibility as well as security. that our team will leverage to validate users before they access to workspace URL. We now provide user VM access with workspace URL because of recent revamping in our infrastructure. Now we are heavily rely on Heropa API and planning to retire the LTI launch URL for accessing VMs. Review collected by and hosted on G2.com.

Response from Sanjna Anderson of Heropa

edit

Thanks for your review and feedback. I understand our team has reached out and showed you how to ensure the user and event deletion are automatically in sync.

It’s great to see that the Heropa APIs are providing you with the flexibility and security you need. We love working with your team and are happy to see it’s helping you all be more effective!