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G2 recognized Heropa
Heropa

By HEROPA

4.9 out of 5 stars
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How would you rate your experience with Heropa?

Heropa Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Heropa Media

Heropa Demo - Virtual Classroom
Host unlimited seat virtual events across multiple regions with integrated chat, video and screensharing.
Heropa Demo - User Workspace
The user environment is accessed via our HTML5 web-based viewer. Online self-paced and virtual instructor-led training both allow for integrated content.
Heropa Demo - Event creation wizard
Easily create multi-region events using the two step wizard.
Heropa Demo - Environment dashboard
Easily manage all user environments.
Heropa Demo - Report dashboard
Granular role-based access allows for a customised portal experience for your internal staff.
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Heropa Reviews (46)

Reviews

Heropa Reviews (46)

4.9
46 reviews

Pros & Cons

Generated from real user reviews
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Dan A.
DA
ICT Trainer/Instructional Designer
Mid-Market (51-1000 emp.)
"Excellent for interactive lab simulations"
What do you like best about Heropa?

I like best how Heropa allows me to quickly set up realistic, interactive lab environments for students, simulating servers and networks without the need for complex infrastructure. The platform is intuitive and flexible, making it easy to adjust scenarios or create new labs on the fly. On top of that, Heropa’s super-fast support is incredibly helpful—any questions or issues are addressed promptly, ensuring minimal disruption to teaching and learning. Review collected by and hosted on G2.com.

What do you dislike about Heropa?

I haven’t encountered any major issues; it meets our requirements effectively. Review collected by and hosted on G2.com.

Response from Sanjna Anderson of Heropa

Thanks Dan for your review, it's great to see that we're helping you deliver more efficient and effective labs to your learners. The team loves working with you.

DC
Senior Training Engineer
Mid-Market (51-1000 emp.)
"Great platform for training customers to use sophisticated software systems"
What do you like best about Heropa?

Heropa provides a versatile platform for creating realistic software labs for use as training environments. These labs can be accessed by learners from anywhere, and only need to exist as long as is necessary to complete a training program, making them cost effective versus permanent, cloud-based VMs. The platform is bolstered by responsive support. Review collected by and hosted on G2.com.

What do you dislike about Heropa?

The process for creating, managing, and updating templates is coherent from an engineering standpoint, but requires extra thought and work from users. Some additional automation, especially in the area of version control for templates, would be helpful. Review collected by and hosted on G2.com.

Response from Sanjna Anderson of Heropa

Thanks David for your 5-star review! We’re glad Heropa is helping you deliver cost-effective, realistic training labs, and that our Support team has been there when needed. I've shared your feedback template automation with our Product team - it’s on our radar and will help guide future improvements.

Richard K.
RK
Educator
Mid-Market (51-1000 emp.)
"HEROPA Has Been a Game Changer"
What do you like best about Heropa?

The platform is amazing. It has changed the way we think about deploying both our class room and virtual events. It allows us to come to a class with the software already to go! Review collected by and hosted on G2.com.

What do you dislike about Heropa?

There is not much to dislike. If there are any issues the support team are very reactive and accessible 24hrs a day. Review collected by and hosted on G2.com.

Response from Sanjna Anderson of Heropa

Thanks for your review Richard, we appreciate it, and continue to enjoy working with your team.

Verified User in Consulting
AC
Mid-Market (51-1000 emp.)
"Powerful, User-Friendly Platform with Excellent Support and Continuous Improvements"
What do you like best about Heropa?

It’s a powerful, easy-to-use platform that makes it simple to deliver virtual labs and training environments at scale. The system is stable, and the user experience is smooth for both administrators and participants. Customer support is also very helpful and quick to respond. Review collected by and hosted on G2.com.

What do you dislike about Heropa?

There’s not much to dislike — occasionally navigation takes a few extra clicks, but overall it’s a strong product that keeps improving with regular updates. Review collected by and hosted on G2.com.

Response from Sanjna Anderson of Heropa

Thank you for your wonderful review. It's great to hear that using Heropa is a stable and smooth experience for your users.

TI
Senior Training Manager
Mid-Market (51-1000 emp.)
"Solid Platform and Flexible Support"
What do you like best about Heropa?

Great support, good documentation, nice graphics while waiting for the virtual machines to start up (you'll know when you start using), easy to get started, easy for instructor to help students as it's easy to go to any of their screens during the session, setting up new templates for classes is not difficult, the dashboard helps you keep track of usage...it's worth it. Review collected by and hosted on G2.com.

What do you dislike about Heropa?

The approach to the creation of lab templates is somewhat laborious, but it gets the job done - an engineer's engineer would appreciate it. Review collected by and hosted on G2.com.

Response from Sanjna Anderson of Heropa

Thanks for your review Tarek. Sounds like you're enjoying using Heropa, and great to hear your instructors are finding it easy to support their learners. We're working on improving our template creation process and our Product team will be in touch to get your input. Thanks again!

Antonios M.
AM
Senior Instructional Trainer
Mid-Market (51-1000 emp.)
"Nice software for online training"
What do you like best about Heropa?

user friendly, customer support, ease of integration Review collected by and hosted on G2.com.

What do you dislike about Heropa?

the way to upload and share files, if the connection is lost, user will lose the files too. Review collected by and hosted on G2.com.

Response from Sanjna Anderson of Heropa

Thanks for your review Antonio, glad you're enjoying using Heropa. It sounds like you're not using our persistent Shared Drive feature, I'll get one of the team to reach out to you to show you how it works to avoid users losing files. Thanks again!

Verified User in Computer Software
EC
Enterprise (> 1000 emp.)
"Excellent Partnership and Support!"
What do you like best about Heropa?

I have worked with a lot of software SaaS companies over the years and Heropa is one of the best! They truly partner with you as a client to understand your business needs and implement solutions that work. Heropa is continually improving their platform for the betterment of their users based on user feedback and requests. Heropa truly goes above and beyond! Our implementation was smooth and we have already received positive feedback from our customers! Heropa practices continous improvement based on client feedback and the support is top notch: Responsive, friendly, and quick. It is obvious that Heropa's team wants each client to succeed and will do anything within their power to make that happen! Review collected by and hosted on G2.com.

What do you dislike about Heropa?

Across the board, Heropa performs well. When issues come up, they implement corrective action in a timely manor and work to eliminate the issue from occuring again. Review collected by and hosted on G2.com.

Response from 💭 Jason Kinsella of Heropa

Thank you for your kind words. We feel the same way! :)

We love partnering with our customers solve their problems. And we're so pleased to read that your customers are enjoying using Heropa too!

Thanks again!

Verified User in E-Learning
AE
Enterprise (> 1000 emp.)
"Highly receptive and eager to explore new ideas"
What do you like best about Heropa?

I value their prompt and thorough responses to both support questions and general inquiries about their solution. The simplicity of implementation, seamless integration, and overall user experience are truly exceptional. Review collected by and hosted on G2.com.

What do you dislike about Heropa?

The help documentation would benefit from an update to incorporate details on Azure workflows. Review collected by and hosted on G2.com.

Response from 💭 Jason Kinsella of Heropa

We love new ideas! Especially when they make Heropa better! :)

It's great to see you're getting so much use out of Heropa.

Thanks for your feedback about our help docs. We'll definitely work to get this information in. If there's any specifics you'd like to see, please reach out to the team directly.

Thanks for your review.

Jason

Verified User in Computer Software
AC
Enterprise (> 1000 emp.)
"Heropa is incredibly easy to work with"
What do you like best about Heropa?

The folks at Heropa have been very easy to work with and have had a vested interest in seeing us succeed within their platform. They have worked tirelessly to enhance their product to best meet our needs. We have a great partnership going on here! Review collected by and hosted on G2.com.

What do you dislike about Heropa?

Heropa is highly AWS focused, although they ramping up in the Azure space. I appreciate that they've taken the time to learn and grow their product to better support Azure. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Enterprise (> 1000 emp.)
"We leverage Heropa environment to provision VMs and contents installed in the VM to our client"
What do you like best about Heropa?

1. custom credential panel;

2. Heropa APIs;

3. Image template of VM Review collected by and hosted on G2.com.

What do you dislike about Heropa?

User deletion along with the event deletion is not in sync even tho there is an option available in event policy settings. If you create users through Heropa API, event users won't be deleted automatically after the event ends. Review collected by and hosted on G2.com.

Response from Sanjna Anderson of Heropa

Thanks for your review and feedback. I understand our team has reached out and showed you how to ensure the user and event deletion are automatically in sync.

It’s great to see that the Heropa APIs are providing you with the flexibility and security you need. We love working with your team and are happy to see it’s helping you all be more effective!

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

6 months

Perceived Cost

$$$$$
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