--- title: Helpmonks Reviews meta_title: 'Helpmonks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how Helpmonks works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 26 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Helpmonks Reviews **Vendor:** Helpmonks **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.3/5.0 **Total Reviews:** 26 ## About Helpmonks Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works." ## Helpmonks Pros & Cons **What users like:** - Users appreciate the **efficient email organization and search functionality** provided by Helpmonks, enhancing their workflow. (1 reviews) - Users commend the **effective email organization and search functionality** in Helpmonks, enhancing their productivity significantly. (1 reviews) - Users appreciate the **email tracking** feature of Helpmonks, allowing for efficient searching and organization of emails. (1 reviews) - Users value the **effective organization and labeling** of emails, making past searches efficient and user-friendly. (1 reviews) **What users dislike:** - Users often experience **random shutdowns** with Helpmonks, feeling uninformed about issue resolutions and updates. (1 reviews) - Users are frustrated with **poor notifications** about issues, leaving them uninformed during random shutdowns. (1 reviews) - Users report frequent **random shutdowns** , with a lack of communication regarding fixes, impacting their experience negatively. (1 reviews) - Users are frustrated by the **slow loading** times, leading to delays and a negative impact on productivity. (1 reviews) - Users experience **random shutdowns** with Helpmonks, feeling uninformed about resolution timelines during crashes. (1 reviews) - Time Delays (1 reviews) ## Helpmonks Reviews ### 1. Fantastic Email Support Service for Any Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** Lots of great features at an unbeatable value! Their support is quick, friendly, and personable. They continue to update the app with constant improvements. **What do you dislike about Helpmonks?** I personally am not a huge fan of the design of the app (nor the homepage) - just not my taste. That said, the design does not get in the way of making it a highly functional app for our business. **Recommendations to others considering Helpmonks:** Give them a try - we've been using them almost 5 years and have had a great experience **What problems is Helpmonks solving and how is that benefiting you?** Instead of dealing with a gazillion emails, we get to track each email as a team and work to ensure the satisfaction of all of our online customers. We've improved our customer service responsiveness and satisfaction overall. ### 2. Much needed tech solutions for better email management with best in class customer support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Helpmonks?** Simplicity of site is great and the ability to get great customer support eases many of my teams concerns when making this big move from Outlook to Helpmonks. **What do you dislike about Helpmonks?** They have done a great job organizing their platform similar to Outlook but there could be continued improvements for increased stability. Luckily I was already presented with a sneak peak of new features on the road map for the upcoming months which will provide increased reporting for customer metrics as well as additional dashboards/views for the mailbox. **What problems is Helpmonks solving and how is that benefiting you?** Quickly growing team (15+) with thousands of emails coming in on a daily basis that need to be organized and responded too. Outlook was simply not supporting our growing business to help maximize our growth. ### 3. Excellent option for collaborating email amongst your team **Rating:** 4.5/5.0 stars **Reviewed by:** Dave C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2020 **What do you like best about Helpmonks?** It's extremely cheap compared to other options. Hard to beat the pricing as a whole. Function wise, it does the trick. I especially love that it allows you to tag (strangely, many don't). This allows me to make notes and put certain emails into certain categories. **What do you dislike about Helpmonks?** It's not as robust or aesthetic as some of the other more costly options out there. UI needs to be improved. But that is just the looks of the program. Otherwise, it performs all the tasks we need. One thing I wish they'd allow us to do though is have multiple email addresses in one. So, say my EA tasks one of the incoming emails to a team member. That Team member currently can't reply with a different email address and instead has to reply using the email address the message was sent to. If they added that, that would be great. But the good thing about this SaaS is that they are already adding o it and imprroving. **Recommendations to others considering Helpmonks:** Definitely worth a try since it is easy to setup and use and very low cost. Check tot make sure it works with your organization's needs before trying something else. Because the others are much more expensive and it would be best to give it a shot before trying them. **What problems is Helpmonks solving and how is that benefiting you?** It's helps me to coordinate my email amongst my team. When someone send an email to our main email, my Executive Assistant can answer as me, assign it to me, or assign it to the appropriate person on our team so they can handle it. **Official Response from Nitai Aventaggiato:** > Hi Dave, Thank you for your review. I would be very interested in your thoughts on how we can improve the UI. As you know, we keep on adding and have also done many UI tweaks in recent weeks. Hence please let me know. As Helpmonks is a shared inbox tool, we send replies from the mailbox email address, and you can change the "FROM" to look as coming from the user, and responses will still go back to the mailbox. There is also another option to send it from the user directly, and this will send the reply in your mailbox directly from the user and not the mailbox email address. Each Helpmonks user can have several email addresses, and you can select which is the default one. This option is available in our "FURTHER" plan. Contact me if you want to look into it. ### 4. A good platform that is here to grow and Help you grow **Rating:** 5.0/5.0 stars **Reviewed by:** Leo L. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2020 **What do you like best about Helpmonks?** This platform is growing by the day, they are listening to you and building constantly, I am using help monks since the beginning (almost), was very often in contact with Nitai and he was so eager to listen and help. Anything needed, just reach out and they listen. They are constantly adding plug ins and additional options. The automated Rules where you can basically make your inbox as clean as possible, assign to the correct person, add a label and whatever you can think of. They are very transperent, Helpmonks has a public Trello board where you can see what they are working on, you can vote on add ons and features, you can see what they have done and when. **What do you dislike about Helpmonks?** I Don't Know! there is sometimes they are trying to do too much maybe ;) I don't like the way they have the CRM Setup, but I think it's just that we are used to a different CRM which is CRM only, so you have to focus on your main, I do think it's a big help (the CRM) for people that start with this platform. **Recommendations to others considering Helpmonks:** Just try it out and see. **What problems is Helpmonks solving and how is that benefiting you?** Shared Inbox, Deligating Work, and knowing whats going on. **Official Response from Nitai Aventaggiato:** > Thank you for your review. I agree with your comments on the CRM. We've started to change some things and will make more changes in the future to integrate many parts of the CRM to just be "within Helpmonks". Again, thank you for your time to review us. ### 5. Great system that allows for effective day to day business operations **Rating:** 5.0/5.0 stars **Reviewed by:** Liam E. | Events Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about Helpmonks?** The ability to condense all of your contacts in one location. Allows for fast communication between team members Simple System to operate. Customer Service **What do you dislike about Helpmonks?** No major negatives to report whilst using this system. **What problems is Helpmonks solving and how is that benefiting you?** Allows for tasks within a team to be performed simply and effectively, the ability to add notes to another team member ensures tasks are resolved quickly. ### 6. We couldn't do our job without Helpmonks! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2020 **What do you like best about Helpmonks?** 1. Multiple Mailboxes 2. Pay per mailbox, not user 3. Being able to communicate with other users and assign task back and forth 4. Ability to set up rules for incoming mail 5. Quickly being able to apply labels **What do you dislike about Helpmonks?** 1. At times some of the menus don't load correctly **Recommendations to others considering Helpmonks:** Give it a try. The pricing is amazing and the support is wonderful. **What problems is Helpmonks solving and how is that benefiting you?** Being able to have multiple people work through one mailbox. We use one email address for our accounting department. Different people need different emails. Being able to assign a conversation to someone instead of having to forward it or send slack, we can just assign it to them and it clears the queue. ### 7. Excellent shared Email Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** - Responsiveness of customer service staff - Openness of developers to implementing user suggested features - Clean, easy to use interface and well thought out features - Excellent pricing structure makes it affordable - Having the option to host on your own server **What do you dislike about Helpmonks?** There is nothing we can fault about the product. **Recommendations to others considering Helpmonks:** We would not choose any other shared inbox solution. This is a shared inbox solution and more. **What problems is Helpmonks solving and how is that benefiting you?** We have been able to consolidate inbound customer service email inquiries into a shared inbox environment as well as inbound website chat inquires. Future feature releases will allow our customer service tam to communicate internally. Helpmonks has allowed us to reduce the amount of programs our team members use into on easy system for both internal and external communications. **Official Response from Nitai Aventaggiato:** > Thank you for your review and for giving us a chance to have helped in your business. ### 8. Great shared inbox for the team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2020 **What do you like best about Helpmonks?** Love that it is one price for one inbox. Easy for all our staff to review customer contact in one location. Easy to track conversations. **What do you dislike about Helpmonks?** Just wish additional email addresses (that for example only 2 people need to access) was cheaper. And although you can access it from a PC and mobile phone - you have to read the instructions to do so. Having an app would be a lot easier. **What problems is Helpmonks solving and how is that benefiting you?** No real problems. Just took a while to learn how to use all the features. And lack of app means our staff don't use it as effectively as they could. **Official Response from Nitai Aventaggiato:** > Thank you for your review and the comments on the "app". What we have is a PWS (Progressive Web App). Depending on your mobile device, iOS or Android, you will be prompted to "add to home screen" when you go to your Helpmonks account. Once added, it acts just like a native app (very well so on Android with built-in notifications). Unfortunately, Apple does not support notifications yet. Though, I use the PWA on my Android phone and iPad all the time. Please let us know if there are any issues with it so we can improve it. Thank you. ### 9. The best shared inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2020 **What do you like best about Helpmonks?** - there is no limit to the number of users of the shared mailbox; - it is possible to keep conversations about emails separate from the response given to the customer; - allow managing access permissions to the mailbox (avoiding providing the mailbox password to external collaborators); - it is easy for collaborators to use; - it is possible to have control of multiple shared inboxes (info@zzz.com + sales@yyyy.org + etc.) on the same access panel; - fast and available customer support. **What do you dislike about Helpmonks?** It is necessary to work outside of one's original inbox, e.g., Gsuite, and in the basic version, there is no synchronization of outgoing mail. This means that the responses given to customers written on Helpmonks will only be on Helpmonks and NOT on my Gmail. **What problems is Helpmonks solving and how is that benefiting you?** Management of permissions and access, control of passwords for managing shared emails ### 10. Helpmonks **Rating:** 4.5/5.0 stars **Reviewed by:** JT M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** Helpmonks allows our team to easily communicate **What do you dislike about Helpmonks?** Sometimes helpmonks has errors and has to be refreshed a few times to get rid of the errors. **Recommendations to others considering Helpmonks:** Get rid of your other systems and upgrade to Helpmonks **What problems is Helpmonks solving and how is that benefiting you?** We got rid of our paper ticket system **Official Response from Nitai Aventaggiato:** > Awesome to read from you. Thanks for the review. We are on a mission so that you won't see those errors anymore. ### 11. Helpmonks is a great tool that our company utilizes and depends on. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** I like the option that allows us to label and makes it easy to search for specific emails. **What do you dislike about Helpmonks?** I will it would automatically update. There are times when multiple agents are working on the same email which can be a little frustrating. **What problems is Helpmonks solving and how is that benefiting you?** Helpmonks helps our team, especially during this time when so many of us have to work remotely. It ensures we do not miss any important correspondences from our guests. ### 12. Best Shared Mailbox. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2020 **What do you like best about Helpmonks?** My team can work remotely assign tasks and emails and see responses without being in the office needing answers from there team members. Nitai and his team are constantly developing new features to enable business like ours to continue to grow. Actively seeking to be the best Team shared mailbox at a fantastic price. **What do you dislike about Helpmonks?** Down time. Different time zone for support. **What problems is Helpmonks solving and how is that benefiting you?** Continued development of new stuff. **Official Response from Nitai Aventaggiato:** > Thank you for your kind words. We've made a lot of improvements to the stability of the product lately so much so that we see that we have continuously a 100% uptime over the last few weeks. Let us know if there is something we can do to help. ### 13. Great software for managing team e-mail and sales **Rating:** 4.5/5.0 stars **Reviewed by:** Evert-Jan v. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Helpmonks?** Assign conversations, internal notes, to-do manager, live-chat, email campaigns Great and fast support **What do you dislike about Helpmonks?** Nothing, it is a great system that fills all the needs **Recommendations to others considering Helpmonks:** Just take a demo, it’s free **What problems is Helpmonks solving and how is that benefiting you?** Work better together. Faster responses in less time ### 14. Helpmonks, the Best thing since sliced bread **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** the fact that my whole team can work from any pc they want and still be able to get their mails **What do you dislike about Helpmonks?** there are none, we have no problems or anything we dislike. **Recommendations to others considering Helpmonks:** Helpmonks has it all **What problems is Helpmonks solving and how is that benefiting you?** Solving the problem of emails constantly goes missing my users, with helpmonks we can set up rules and labels to make sure nothing goes unnoticed **Official Response from Nitai Aventaggiato:** > Thank you for your kind words. I'm happy we are able to provide a solution to make your work easier. ### 15. Easy to navigate and catalog data for specific users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** the ability to access and manage information **What do you dislike about Helpmonks?** intermittent lag times application restart **What problems is Helpmonks solving and how is that benefiting you?** easy access and reliability of records ## Helpmonks Discussions - [What is Helpmonks used for?](https://www.g2.com/discussions/what-is-helpmonks-used-for) - [View Helpmonks pricing details and edition comparison](https://www.g2.com/products/helpmonks/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+16%3A41%3A25+-0500&secure%5Bsession_id%5D=b042d55d-d6f3-4290-9eec-958e44ae1e6b&secure%5Btoken%5D=523a4d4ff1dcf73980c5f7a172f6f9ab325f03b3fd99ab1d9baa54bf53c0a49a&format=llm_user) ## Helpmonks Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Alerts/Notifications - Drip Campaigns - Customer Segmentation **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing - Activity Dashboard - Activity Tracking - A/B Testing **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Analytics** - Trends - Performance Tracking - Email Tracking **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability - Workflow Management - List Management - Template Management - Email Management - Subscription Management - Click Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Third-Party Integrations - Customizable Branding - Email Monitoring - Generative AI - Mobile Access - WYSIWYG Editor - Real-Time Data - Unsubscribe Database - AI Copilot - Drag & Drop - Geolocation - Event Triggered Actions - Simple Mail Transfer Protocol (SMTP) - Contact Database - Campaign Analytics - SMS Messaging - Customizable Forms - Autoresponders - Email Marketing - Message Personalization - Reporting/Analytics - Dynamic Content - Customizable Fields - Campaign Scheduling - Email Distribution **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Helpmonks Alternatives - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,451 reviews) - 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