# Helcim Reviews **Vendor:** Helcim **Category:** [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce) **Average Rating:** 3.9/5.0 **Total Reviews:** 19 ## About Helcim Helcim is a payment processing platform designed to help small and medium-sized businesses accept payments both online and in person. With Helcim, merchants can easily process credit cards, debit cards, and ACH/EFT payments. Customers can pay by inserting, tapping, or using contactless methods like Apple Pay and Google Pay. Helcim offers free payment tools that help businesses accept payments both online and in person. These tools include POS software for in-person sales, online invoicing, a virtual terminal for phone and mail orders, and recurring payments for subscriptions or automatic billing. Businesses can also build an online checkout and storefront, add payment pages to their website, and use Tap to Pay on iPhone, which turns an iPhone into a secure card reader. Merchants can import products and customer information to Helcim via CSV files. Manage inventory is easy on Helcim, businesses can set alerts when inventory levels drop below a specified amount. With Helcim’s real-time reporting tools, merchants can access sales data from any device, at any time. All data is automatically synced across online and in-person sales channels. Merchants can also gain valuable insights into their top-selling and most profitable products, as well as track transaction history and payment status. Helcim also integrates with popular accounting software like QuickBooks Online and Xero, making it easier to manage your finances. For eCommerce businesses, Helcim supports WooCommerce and Foxy. Merchants can easily install the Helcim Commerce plugin for WooCommerce, or connect with Foxy’s support team for a custom integration with Helcim’s platform. Helcim keeps sensitive information secure so businesses and their customers can transact with confidence. Using AES-256 encryption, Helcim protects all sensitive merchant and cardholder data—including names, card numbers, expiration dates, and billing addresses—to ensure full PCI compliance. New users can create an account in just a few minutes. There is no paperwork, no hassle. Businesses can sign up online and start accepting payments. ## Helcim Pros & Cons **What users like:** - Users find Helcim to be **intuitive and easy to use** , making onboarding and payment processing seamless and efficient. (3 reviews) - Users find the **easy setup** process of Helcim to be intuitive and efficient for their business needs. (2 reviews) - Users value the **smooth onboarding process** of Helcim, finding it intuitive and supported by helpful staff. (2 reviews) - Users enjoy the **intuitive payment processing** of Helcim, praising its ease of use and excellent support. (2 reviews) - Users appreciate the **user-friendly payment options** of Helcim, enhancing convenience for both businesses and clients. (1 reviews) - Customer Support (1 reviews) - Users value the **easy payment options** Helcim provides, enhancing usability for both businesses and their clients. (1 reviews) - Helpful (1 reviews) - Users praise the **intuitive navigation** of Helcim, finding the user interface straightforward and user-friendly. (1 reviews) - Security (1 reviews) **What users dislike:** - Users express frustration with Helcim's **misleading pricing structure** , feeling it complicates their overall experience and trust. (2 reviews) - Users report severe **account management issues** with Helcim, leading to frustration and significant operational disruptions. (1 reviews) - Users find the **complex setup** process with Helcim to be tedious and frustrating, detracting from their overall experience. (1 reviews) - Users experience **poor email management** from Helcim, leading to unprofessional practices and significant business disruptions. (1 reviews) - Users find Helcim to be **expensive** due to misleading rates and a burdensome onboarding process. (1 reviews) - Extra Costs (1 reviews) - Fee Increase (1 reviews) - High Fees (1 reviews) - Users criticize the **inefficient management** of Helcim, highlighting chaos and lack of communication that complicate business operations. (1 reviews) - Users report significant **integration issues** with Helcim, leading to account closures and communication breakdowns that hinder business operations. (1 reviews) ## Helcim Reviews ### 1. Misleading Pricing and a Frustrating Customer Experience **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Helcim?** The site has a good UI and is easy to navigate. **What do you dislike about Helcim?** I chose Helcim because their website prominently advertised an average rate of 2.22%, which they position as a key advantage over competitors. My first transaction told a very different story: for a $12,833 charge, the actual effective rate came out to 3.14%. When I raised the issue, Helcim’s response was that the published rates are only “averages,” not actual costs. That disclaimer is buried in the fine print, not clearly presented, and feels intentionally obscured. On top of the pricing surprise, the onboarding process was unusually painful. Helcim required a full balance sheet, profit and loss statement, and cash flow statement, along with multiple rounds of back-and-forth. For a payments provider claiming simplicity and transparency, this experience was anything but. Between misleading rate expectations, denial of any remedy, and an unnecessarily burdensome setup process, I cannot recommend Helcim and would advise others to proceed with caution. **What problems is Helcim solving and how is that benefiting you?** I needed a cheap solution to process credit card payments. ### 2. Seamless Onboarding and Outstanding Support with Helcim **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Helcim?** We’ve had an excellent experience with Helcim. The platform is intuitive, easy to use, and onboarding has been smooth from start to finish. Their North American–based support team has been incredibly helpful, and we especially appreciate the attention to compliance and security from the risk and safety team — Phillip and Josh have been thorough but always fair. We just completed setup of our second processing account for our newest business, and we’re excited to continue working with Helcim. Highly recommended. **What do you dislike about Helcim?** lakc of tap to pay on the phone for android phones (not a dislike as i know it is soon to come) **What problems is Helcim solving and how is that benefiting you?** seamless cc processing that integrates online invoicing with in person payments. ### 3. Avoid Helcim at All Costs – Horrible Experience! **Rating:** 0.0/5.0 stars **Reviewed by:** Brett C. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2025 **What do you like best about Helcim?** It was an easy setup process and the onboarding was great. After that it was a nightmare. **What do you dislike about Helcim?** Helcim was the absolute worst payment processor I’ve ever dealt with. I jumped through hoops to get signed up, provided all the documentation they asked for, and finally got approved. I then spent hours setting up my account, integrating it with my business, and preparing to process payments. After my first successful transaction, everything went downhill fast. Just two days later, I received an email demanding more information and additional steps to continue using their service. It was like they couldn’t get their act together from the start! While I was trying to comply with their ridiculous demands, they closed my account with no warning. Worse yet, they refunded my client’s payment without my permission, causing massive problems with my accounting and payroll. This kind of unprofessionalism is beyond unacceptable—it’s outright damaging to businesses! I have never encountered such incompetence and disrespect from any company. Their lack of communication, poor processes, and cavalier attitude toward my business have left me scrambling to fix the mess they caused. Do yourself a favor and stay FAR away from Helcim. Their competitive pricing means nothing when their service is this disastrous. Save yourself the headache and go with a processor that actually respects its customers and their businesses. **What problems is Helcim solving and how is that benefiting you?** They were supposed to help me with payment processing, but when I took a payment everything fell apart. ### 4. Helcim is so easy and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony A. | Owner / Driving Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Helcim?** Helcim allows me to do business the way I need to and all of the options for taking payments from customers make it user-friendly for my clients as well. **What do you dislike about Helcim?** Thus far, I have no complaints about Helcim. I can conduct business just the way I like. **What problems is Helcim solving and how is that benefiting you?** Helcim solves the problem of collecting payments from clients. There are several options for collecting payments, although, I only use the online option. ### 5. Good Service, Eh Front- & Back-end Development **Rating:** 4.0/5.0 stars **Reviewed by:** Ben F. | IT Engineer & Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Helcim?** As a medium-sized healthcare non-profit, their fee rates for us are fantastic. Their "Merchant Experience Agents" always work hard to solve issues but often struggle to come up with working solutions for more complex issues due to what seems to be a lack of communication with the dev teams on how the system works. We had been given two or three solutions on a few different issues, most of which did not work as intended. With that in mind, our use case is different than most small businesses, so the problems we are running into are probably not typical. All in all, we have found solutions around Helcim's shortcomings thanks to the strengths of our development and IT teams, combined with the quality of Helcim's support team. Helcim would be a great fit if we were smaller. If your business is like ours, with ten (10) employees or separate locations that will need the ability to run cards and require individual reporting, I strongly advise considering other payment processors unless your company has the skill and time to create workarounds for some of their broken/buggy features. Ultimately though, the long-term savings are worth the short-term trouble and additional workload. **What do you dislike about Helcim?** Helcim is not developed for larger businesses to use right out of the box. Some of the more essential features I was told would work during the sales phase before selecting Helcim, turned out to be buggy or non-functional. Several API features listed in their documentation as live, with examples in their API ref, are non-functional: 1) Requesting "Other Tender" transaction list does not work (known issue, they keep telling me it'll be resolved "the next version update"). This prevents the use of the Helcim App as an all-in-one POS suite if you have more than 10 employees (see reporting issues below) 2) The transaction IDs for their system do not match transaction IDs in the database the API uses (apparently, this is a known issue and is the result of one system using the "old" database/method but has yet to be fixed from what the Helcim rep told me), which prevents transactions from being searched w/o an invoice number 3) Invoice numbers are sometimes reassigned if the first time the transaction was declined (with data still in them) with the virtual terminal, which leads to invoices being associated with two customers (e.g. Bob's card declined and he paid with cash. An hour late, Sue pays with her debit card and is re-assigned Bob's invoice number, except that Bob's name and -$ transaction amount are both visible on the invoice). This preventsw using invoice numbers as a reliable means of customer/transaction identification (note that actual transaction IDs do NOT match up with transaction IDs in the API), a solution given to us when we discovered that the API and terminals do not use the same system for assigning transaction IDs. Several issues we've experienced can be solved by creating scrollable dropdown lists instead of hard-coding dropdowns to only display ten options: -The employee field for creating sales reports is hard-coded to display no more than ten employees; if you have more than ten employees, you can only generate employee-specific reports for the first ten you create. This forced us to develop our own sales reporting application in-house, as we have over 20 employees using the system throughout our locations. -The same goes for "terminals" (the location/Merchant account that a transaction is run through) in the Helcim App, limiting a business to 10 unique "terminal" locations. We needed 14 merchant accounts under our main account to uniquely identify each separate location/department (for accounting and reporting purposes) but ultimately had to make some concessions as the dropdown list to associate a terminal with the app is limited to 10 and does not have a scrollbar. Also, the Helcim App will routinely fail to display sales reports, even though it shows a "Success!" message and sometimes is "bricked" by updates, with the only fix we have found being to uninstall and reinstall. Every issue we have had with Helcim has been things that should've been identified/addressed during development or beta, or at least been an issue that their support agents were aware of (such as no way to register terminals 11+ with the app). **What problems is Helcim solving and how is that benefiting you?** Helcim has nearly halved our monthly processing fees, and their various features and APIs allow us to build our business with them, not around them. They also have very detailed and extensive documentation. Despite the issues previously stated with their front end and APIs, Helcim is much better than payment processors we have used in the past. If they can balance their focus on functionality and design instead of design over functionality, their platform will be 10/10. ### 6. Wanted to love it, but it is clumsy, crashes frequently and isn't user friendly **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Helcim?** Small footprint of terminal; doesn't take up much space. **What do you dislike about Helcim?** Desktop app for terminal crashes or freezes up frequently. Must reload it several times a day despite rebooting, keeping app up-to-date, etc. Also don't like merchant fees being taken out every day instead of once a month. Complicates posting daily deposits to QuickBooks. Dashboard is complicated, and online instructions don't address basic functions. The good news is the customer service folks are quite helpful and always pleasant to deal with when needed. Did a bunch of research before switching to Helcim, and it seemed like the best option. Regret that choice now as staff frequently complains about frequent freezes and multiple steps required for each transaction. We needed a very simple credit card processing option, and this is far from simple. **What problems is Helcim solving and how is that benefiting you?** The biggest bonus was getting away from our previous processor whose charges for equipment and processing were ridiculous. Helcim is more cost effective. ### 7. Really wanted to work with Helcim but rates ended up very high for us... **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about Helcim?** Their customer service people are actually very kind and responsive even if they don't have access to much data or can really do much to really help. I have found that, for the most part, they really do care even if they haven't been able to solve any problems, saying other departments are working on them. If your business accepts a high percentage of consumer credit or debit cards, or prepaid cards, this may be a good fit. I would recommend this company to merchants who cater more towards consumers rather than businesses. **What do you dislike about Helcim?** I wanted SOOOO MUCH to want to work with this company, but the rates ended up very high for us. Every single transaction has processed at 3.7% (keyed in cards). We have the same American customer using the same card in USD. One transaction months ago was processed on the Canadian side in USD and the interchange rate came up at about 2% + cross border fees + card brand fee + Helcim fee = 3.7%. Much later, the same customer charged the exact same card on the US side... the interchange rate jumped to 3% + card brand fee + Helcim fee = 3.7%. Every single other transaction we have processed with Helcim comes in at a total of 3.7%. You don't find out fees until days later after processing a card and money isn't deposited until 1-2 days after that. There isn't much transparency about what all the fees are until calling in and what kinds of cards your customers are using at point of sale. I initially believed that something was wrong on our account, but they have said that nothing is wrong - it's just that the same cards issued in the USA will come in at a 2% interchange rate when processed in Canada and a 3% interchange rate when processed in the US (then card brand fees and Helcim fees on top of that), which I honestly really do not understand. Again, this means that every single card (for us) has netted at 3.7%. Customer service has been very good, though, and they ultimately did take exceptional efforts to ensure I understood what had been happening which I very much appreciated. **Recommendations to others considering Helcim:** I believe that if you accept a majority of consumer credit or debit cards (instead of commercial cards) and the rates come back as you might expect, it could be a good fit. I would test the service first to ensure the rates are coming back as you expect... since the payment isn't until several days after charge, this could take some time. **What problems is Helcim solving and how is that benefiting you?** The problems for me could be largely alleviated with greater transparency. When it comes down to it, neither does the user get any meaningful data about the card they are processing nor the fees being charged (for example, some competitors tell you at the time of processing which bank issued the card and what type of card it is). The following could be a bigger issue for more cash flow sensitive businesses, but cash doesn't start transferring into bank accounts for several days. ### 8. Helcim Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Diego E. | Technology Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Helcim?** Support always going above and beyond with solutions, and it appears like they enjoy providing excellent customer service. Doesn't feel forced at all. **What do you dislike about Helcim?** Not completely compatible with all our systems. **Recommendations to others considering Helcim:** Ask what ever questions you need, the support team will always provide a solution and think outside the box constantly. **What problems is Helcim solving and how is that benefiting you?** Charging clients is secure and straightforward, I can add payments with confidence. The API is also compatible with other systems we use which is nice we don't need to open multiple programs to complete a transaction. **Official Response from Darren Belgrave:** > "Above and beyond" is what we're all about and we want to say, "thank you!" for sharing your Helcim experience, Diego! ### 9. Enormous potential marred by reliability issues and poor customer support **Rating:** 0.0/5.0 stars **Reviewed by:** Gareth M. | Co-Founder and CEO, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2021 **What do you like best about Helcim?** Helcim offers a complete SaaS solution - credit-card processing, subscription management, and merchant banking - all from a single vendor. In addition, Helcim uses interchange-plus pricing, which is very transparent and avoids us getting overcharged on cheap rate cards, which tends to happen with flat-rate pricing services. Finally, Helcim offers their own hosted payment pages, greatly simplifying deployment. **What do you dislike about Helcim?** Helcim was great for the first year, however, over the last 12 months, virtually every deployment has broken the payment process somehow due to bugs, and worse, it has taken weeks to reliably fix the bugs, resulting in thousands of dollars of lost revenue, and hundreds of hours of customer support time for our team. **Recommendations to others considering Helcim:** Due to the frequent bugs we recommend avoiding Helcim for SaaS and subscription payments. **What problems is Helcim solving and how is that benefiting you?** Helcim offers a single, all-in-one SaaS subscription payments solution, avoiding the need to use multiple vendors for credit card processing, subscription management, and merchant banking. **Official Response from Darren Belgrave:** > Hello Gareth, Providing a better payment experience is very important to us - we take feedback seriously and work hard to continually update and improve our merchant's experience. We understand your frustration that recent updates have disrupted your payments. However, we do have many merchants using our software and subscription payments successfully. It looks like you have been working closely with several members of our support team and our CEO Nicolas to resolve your concerns. We continue to work on addressing the feedback you have submitted to our team and we will work directly with you to improve your payment experience. Kind regards, The Helcim Team ### 10. Andre gave us great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Caren W. | Bookkeeper (Full Charge Bookkeeper), Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Helcim?** We had a small sale, Invoice 83565 $126.64 for Embroidery work in our Shop that was mistakenly processed as a Refund on the Credit Card Terminal in our office. It was reversed and charged, back and forth, for a total of seven or eight transactions. Andre helped me to sort out each transaction. Thank you. **What do you dislike about Helcim?** We had 2 customers that placed fraudulent orders for face masks or socks that we had to do refunds and chargebacks on Helcim. Small companies like us don't have the in-house legal expertise to deal with the Elavon Banking transactions related to these refunds and chargebacks. **What problems is Helcim solving and how is that benefiting you?** My manager switched to Helcim before I started to work here, so I can't compare Helcim to the other one. I can't answer this question. **Official Response from Darren Belgrave:** > Thank you, Caren, for sharing your experience and 5 star recommendation! ### 11. Our company had a great experience with the support team and their customer services **Rating:** 5.0/5.0 stars **Reviewed by:** Sara R. | Financial controller, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Helcim?** The supports person suggested me to share my screen to help me more quickly and set up a google meet and help me step by step. All the support team were nice and patient and help us in every detail. From the beginning they were supportive and they shared all information in detail. **What do you dislike about Helcim?** We were 100% satisfied with their support, I haven't had any problem or bad experience **What problems is Helcim solving and how is that benefiting you?** During to set up of the Helcim account and linked it to our accounting software, our accounting software didn't recognize Helcim and we were not able to import data to Helcim. well I am so relieved & happy to say that the management could not have handled the issue in a more fitting way **Official Response from Darren Belgrave:** > Hi Sara! Thank you so much for sharing your experience with Helcim's fabulous support team. We're proud to partner with you! ### 12. Adrianna Lefebre patiently answered my questions in details and with follow up for the next day. **Rating:** 4.5/5.0 stars **Reviewed by:** Yaseen J. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Helcim?** The ease of uploading color pictures to the Point Of Sale and work around/modification. Multi-devices software usage. Commerce page does quite more than the payment application. Still to enable and work online store (website) and will share experience here later. **What do you dislike about Helcim?** Discount option is still issue with tablet I am using. May be the brand is not supported as I use Samsung tablet. Sometimes supported printer is still not printing which I found it an issue while it is busy and customers ask for receipt. **What problems is Helcim solving and how is that benefiting you?** Software issue which is minor and can be fixed by exchanging information. **Official Response from Darren Belgrave:** > Hi Yaseen, It's amazing knowing Helcim and our team have worked so well for you. Thank you for your feedback! The Helcim Team ### 13. 10/10 would recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2021 **What do you like best about Helcim?** Helpful staff and very communicative team **What do you dislike about Helcim?** the G2 survey platform that is being used to do this survey was far more frustrating than it needed to be to give praise to a representative. **What problems is Helcim solving and how is that benefiting you?** I was having log in issues as i needed the legacy portal, not the new one. Which this even being an issue is kind of silly. I had to do a bunch of stuff only for it not to work and just use a secondary link i found in an email to get it to work. so while my issue was resolved it wasnt because of helcim but my own "click and try" method. HOWEVER I DO WANT TO PRAISE THE REP as he did everything he could think of to help. **Official Response from Darren Belgrave:** > We're happy to hear Helcim's Customer Service Guru was able to help you, even when the "click and try" method didn't work. Thanks for sharing! ### 14. Helcim provides modern solutions for an evolving business market place. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2021 **What do you like best about Helcim?** The ability to use the platform as an online business with ease. With positive solutions that work for our growing company. **What do you dislike about Helcim?** I have had bad experiences with Evalon, the US bank provider, during COVID and their poor response. I wish Helcim had multiple bank partners to provide more robust solutions when their existing finance company doesn't work for you. **Recommendations to others considering Helcim:** Helcim is a robust solution that can provide ease of use through its payment platform. **What problems is Helcim solving and how is that benefiting you?** Operating an online Travel Business. **Official Response from Darren Belgrave:** > Thank you for sharing how you've experienced ease and growth partnering with Helcim. We are so grateful to journey with you and your business! ### 15. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Will S. | Director of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2021 **What do you like best about Helcim?** Easy to use their portal. Personalized help when you need it. **What do you dislike about Helcim?** Nothing, really. I suppose the fees from the credit card providers but Helcim has nothing to do with that. **What problems is Helcim solving and how is that benefiting you?** Online payments for credit card transactions. We are finding payment data related to our guests. **Official Response from Darren Belgrave:** > We're glad you like the portal and overjoyed you've shared a 5 star review. Thanks Will! ### 16. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Barrett K. | Owner/ Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Helcim?** Very friendly customer service and enjoy helping you. **What do you dislike about Helcim?** It does take a while to get anyone on the phone, but once you get a representative its quick and easy. **Recommendations to others considering Helcim:** N/a **What problems is Helcim solving and how is that benefiting you?** Tax calculations. I learned a lot more about what Helcim has to offer, but still currently figuring out the tax calculations for town/ city, county, and state tax calculations. **Official Response from Darren Belgrave:** > We deeply appreciate your feedback, Barrett. Thank you! ### 17. Helcim's Value & Service **Rating:** 4.5/5.0 stars **Reviewed by:** James V. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2021 **What do you like best about Helcim?** Helcim's customer service was exceptional! **What do you dislike about Helcim?** We had no issues at all with our service. **What problems is Helcim solving and how is that benefiting you?** Helcim helped our not-for-profit with efficiencies. **Official Response from Darren Belgrave:** > Thank you, James, for providing your feedback! ### 18. Best Merchant Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Helcim?** Straight forward billing, transparent rate and good customer support **What do you dislike about Helcim?** Not too many options available on equipment **What problems is Helcim solving and how is that benefiting you?** They offer pass through rates and also allow the machine to be use for temporary location during construction **Official Response from Darren Belgrave:** > We love going the extra mile for our merchants, and it's amazing to see the difference it's made for you. We're proud to provide the right solutions that work for you, and we're proud to partner with you! Thank you for sharing! ### 19. Transparent pricing. Good service. Expanding features. **Rating:** 5.0/5.0 stars **Reviewed by:** Ray M. | Business Development Manager, Fishery, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2016 **What do you like best about Helcim?** Complete transparency of the pricing. Everyone knows up front what the cost will be. **What do you dislike about Helcim?** Only one user per account. Apparently they are updating this so more than one user can sign in. **Recommendations to others considering Helcim:** In an industry that is notoriously unscrupulous Helcim is refreshing to deal with. They are up front and very responsive. **What problems is Helcim solving and how is that benefiting you?** Significant cost reduction over our previous merchant account. Previous provider couldn't provide an commerce option. Helcim's is quite good. **Official Response from Jordan Alexander:** > Thanks for the kind words Ray, our team really appreciates the feedback. Keep your eyes out in the coming months for Helcim Commerce, a brand new business management platform that will change the way you automate and manage your business as a whole. ## Helcim Discussions - [What is Helcim used for?](https://www.g2.com/discussions/what-is-helcim-used-for) - [...](https://www.g2.com/discussions/95e5f971-d30c-4e96-b831-398fcf7c9132) - 1 upvote - [View Helcim pricing details and edition comparison](https://www.g2.com/products/helcim/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+17%3A01%3A25+-0500&secure%5Bsession_id%5D=4158da71-de3a-419f-8ac5-dcd663078b91&secure%5Btoken%5D=682281f66bd339e6eaab95e404884cde0ff37754c471279e57cbe9887fcae140&format=llm_user) ## Helcim Features **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **Reporting** - Reports & Analytics - Data Transfer Tools **Payment Options** - Online payment portal **Security** - POS Verification **Platform** - Accounting integration - E-commerce Integration **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration ## Top Helcim Alternatives - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - 4.2/5.0 (445 reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (352 reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (847 reviews)