Heartland Payroll+ Reviews & Product Details

It’s extremely basic, without a lot of bells and whistles, so you eventually get the hang of their system. I’ve never had a major issue with downtime or any submission problems. Review collected by and hosted on G2.com.

The system is extremely basic and the interface feels incredibly outdated. A number of higher-level functions can only be handled by Heartland team members, which is frustrating when you need something done quickly. When you call in, you’re routed to an off-shore call center that, in my experience, is rarely helpful. For legitimate help, I usually have to email them, and I typically get a response within about 24 hours. Reports are also incredibly slow to run—think year-2000 payroll platforms—and that’s the experience I’ve had with Heartland. Review collected by and hosted on G2.com.

I liked having a dedicated rep and customer service that responded relatively quickly. Review collected by and hosted on G2.com.

The user interface was horrible, and my employees always complained about the app and logging in to get Tax Documents, which caused a lot of admin headache. Review collected by and hosted on G2.com.

It was an easy switch from our old payroll, can access employee info very easily, quick response time. Review collected by and hosted on G2.com.

Pretty new, haven't seen any issues yet. Review collected by and hosted on G2.com.

Scheduling in the system is breeze. It shows when employess are unavaible but also has their "scheulded" time on the grid if you copy and paste schedules, unlike ADP which just throws those shifts at the top and you are not sure who they belonged to to get proper coverage. It also calculates the total forecasted payroll spend per employee in dollars and hours for the whole company and by individual as well. The change over from ADP was extremely easy. You are partnered up with a representative from the HR side and Payroll side to walk you through the various features. It also intergreated with Ease which manages the benefits side of the business. Everyone you deal with is extremley helpful and profeesional and answer questions, in a timely manner. Review collected by and hosted on G2.com.

The only issue what when running an off cycle payroll check you must contact customer support so that they can create the cycle for you. Review collected by and hosted on G2.com.

Heartland Payroll saves me time on completing everything needed for my payroll Review collected by and hosted on G2.com.

The cost is a bit pricey, however we just added more services. Review collected by and hosted on G2.com.

Onboarding tool was helpful to bring on new staff and setup Review collected by and hosted on G2.com.

They will hit you with fees even after it was there mistakes and not support their client. My assigned payroll person will not follow up on my calls. Then general team is to friendly or helpful to work with. Over all promised great things but every issue was a pain to work out and put back on me for not knowing something. Isnt that why I hire a payroll service to understand payroll rules? Review collected by and hosted on G2.com.

That we are leaving Heartland Payroll, honestly it's been a horrible experience all around and I truly can't think of any positives. Support is responsive but they make a lot of mistakes that cost customers time and in some cases money, so I'm not sure that's really a positive. Review collected by and hosted on G2.com.

Website is one of the worst, it goes down often and is very frustrating. Support is lackluster, make mistakes that result in fradulent charges, although they do refund every time you point them out. Really expensive compared to QB payroll considering they don't do everything for you. Problems, problems, and more problems every step of the way. They don't make it easy for a customer to add an extra payroll, you have to reach out to support every time an employee in a new location starts and every time you have to run a termination payroll that doesn't fall on normal payroll run. They bad mouth other payroll companies to try to make themselves "look better". I wouldn't reccomend Heartland to anyone and we've only used it for 2 quarters and we're switching because it's been awful. Review collected by and hosted on G2.com.

I gave them a try since it was affiliated to my bank but was not pleased at all. Review collected by and hosted on G2.com.

I setup merchant services with this company since it's affiliated to Navy Fed but they are nothing like NFCU. After asking me for much more than required and taking weeks to approve me I was finally approved. I have a newer company formed with EIN and LLC so I thought they were being cautious. I used the links to attached to my business and began marketing and checked it 2 days later to find the link was not working. I called, no response. Emailed the rep, no resolution. After a week, I called directly again to be told it was de-activated and a ticket will be submitted to re-initiate. I eventually hear back from the rep telling me after they opened my account, they reconsidered and closed it with suspicion of fraud. There was no explanation or notice and I had already went live in my business to accept payments with the link. Very unprofessional. I submitted all the legal documents showing my business structure and formation, bank account info etc to be told yes and then no 2 days later. Not to mention, they were slow to respond in general. I do not recommend this company for merchant services. Review collected by and hosted on G2.com.

Heartland payroll was convenient because they were connected to our POS and credit card processing service. Beyond that small convenience there was nothing positive Review collected by and hosted on G2.com.

Heartland payroll had continual turnover in staff which made consistency impossible and even months after ending service with them we still get letters from the state of Maine, Mass and New Hampshire stating that they filed either late, incorrectly,or not at all. Review collected by and hosted on G2.com.

I like that I can process payroll, print checks and run reports by myself. I typically do not need customer service help. But when I do need help - it sometimes takes a long time to get a response, and I'm not sure why sometimes, during business hours, they do not answer their phone. Are people still working from home?? There is an option to reach another person in the department, and I still cannot get anyone on the line. One time issue, and it seems to have been fixed (so far). Review collected by and hosted on G2.com.

Our end-of-the-year payroll is typically higher cost due to bonuses; I understand there are additional complications and regulations associated with that. I do not know why I have to wire money to their account to cover the costs when funds come directly out of our account. Their customer service is spotty, depending on the rep. Review collected by and hosted on G2.com.