--- title: Auris Payroll Reviews meta_title: 'Auris Payroll Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 209 reviews by the users' company size, role or industry to find out how Auris Payroll works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 209 scale: '5' date_modified: '2026-08-08' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Auris Payroll Reviews **Vendor:** Acrisure Cyber Services **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.4/5.0 **Total Reviews:** 209 ## About Auris Payroll Auris is a payroll, HR, and benefits platform built on a simple belief: when it comes to your people, "it ran" isn't enough — it has to be right. Where most payroll providers hand you tools and leave you to manage the risk, Auris takes ownership of the outcome. That means verifying payroll before it runs, catching issues before they reach employees, and standing behind resolution when things get complicated. What makes Auris different isn't just the software — it's the combination of automation and dedicated human expertise. Every client works with a dedicated expert who knows their business, understands their setup, and is personally accountable when something needs to be fixed. No phone trees, no starting over from scratch, no weekend catch-up work. The platform brings payroll, time and attendance, HR, benefits administration, and compliance together in one connected system, so changes flow through correctly and nothing falls through the cracks. Customers describe the experience as finally feeling like someone actually owns their payroll — not just processes it. Auris exists for business owners who are done second-guessing their payroll and want the confidence that comes from knowing it's handled, verified, and backed by people who stand behind the result. ## Auris Payroll Pros & Cons **What users like:** - Users find Auris Payroll to have an **easy-to-use interface** , making scheduling and payroll management straightforward and efficient. (2 reviews) - Users appreciate the **automation** of Auris Payroll, making scheduling and payroll management simple and efficient. (1 reviews) - Users value the **easy integrations** of Auris Payroll, streamlining scheduling and communication for better management. (1 reviews) - Users find the **easy setup** of Auris Payroll beneficial for onboarding new staff efficiently. (1 reviews) - Users find Auris Payroll's **helpful support team** and seamless scheduling integration very beneficial for their payroll management. (1 reviews) - Users find the **implementation ease** of Auris Payroll exceptional, with supportive representatives guiding them through features seamlessly. (1 reviews) - Onboarding (1 reviews) - Users appreciate the **easy scheduling and payroll forecasting** features of Auris Payroll, enhancing overall efficiency. (1 reviews) - Users find **payroll scheduling effortless** with Auris Payroll, enhancing efficiency and clarity in managing employee availability. (1 reviews) - Reliability (1 reviews) **What users dislike:** - Users express frustration over **high fees** imposed even for errors made by Auris Payroll, complicating their experience. (3 reviews) - Users highlight a significant **lack of knowledge** from support, leading to frustrating unresolved payroll issues. (3 reviews) - Users often face **poor customer support** , with slow responses and reliance on off-shore centers for assistance. (2 reviews) - Users face **account management issues** , with inconsistent service leading to ongoing complications even after ending the service. (1 reviews) - Users face **complex reporting** issues with Auris Payroll, resulting in frustration and delays in accessing necessary data. (1 reviews) - Download Issues (1 reviews) - Users report **inadequate verification** , leading to account issues and frustrating delays in communication and support. (1 reviews) - Integration Issues (1 reviews) - Invoicing Issues (1 reviews) - Misleading Sales Practices (1 reviews) ## Auris Payroll Reviews ### 1. Outdated Interface, Slow Reports, and Limited Support for High-Level Tasks **Rating:** 2.5/5.0 stars **Reviewed by:** Ryan G. | Principal Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Auris Payroll?** It’s extremely basic, without a lot of bells and whistles, so you eventually get the hang of their system. I’ve never had a major issue with downtime or any submission problems. **What do you dislike about Auris Payroll?** The system is extremely basic and the interface feels incredibly outdated. A number of higher-level functions can only be handled by Heartland team members, which is frustrating when you need something done quickly. When you call in, you’re routed to an off-shore call center that, in my experience, is rarely helpful. For legitimate help, I usually have to email them, and I typically get a response within about 24 hours. Reports are also incredibly slow to run—think year-2000 payroll platforms—and that’s the experience I’ve had with Heartland. **What problems is Auris Payroll solving and how is that benefiting you?** We brought on Heartland Payroll+ along with their Time and Attendance product, but the two systems have had issues syncing with each other. This is a known issue to Heartland, and it has been very frustrating to deal with. Our main goal in choosing them was better integration and simpler processes, but that didn’t happen for us. In the end, we left Heartland and moved to ADP. ### 2. Outstanding 24/7 Customer Service You Can Count On **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph N. | Dog Groomer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2026 **What do you like best about Auris Payroll?** Great customer service that's available 24/7 **What do you dislike about Auris Payroll?** The user interface takes some time to learn before you can use it efficiently. **What problems is Auris Payroll solving and how is that benefiting you?** They are keeping my taxes and forms in compliance with a full guarantee ### 3. Easy Payroll Setup and Responsive Troubleshooting Support. **Rating:** 5.0/5.0 stars **Reviewed by:** Andy H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2026 **What do you like best about Auris Payroll?** Easy to apply payroll and add new employees. Good response it trouble shooting is necessary. **What do you dislike about Auris Payroll?** Don't really have anything to dislike. Solid relationship. **What problems is Auris Payroll solving and how is that benefiting you?** Input errors, mostly. ### 4. Smooth Payroll Management with Auris Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Auris Payroll?** I like that everything is so smooth with Auris Payroll. The setup was seamless, which made it easy to start using. I also appreciate how it automatically reminds me of important tasks, keeping me up to date with payroll, like paying taxes and meeting all my state and federal requirements, including minimum wage. **What do you dislike about Auris Payroll?** I think maybe the reporting process and generating reports could be more self-explanatory. Trying to identify which report I need based on the information that I'm looking for could be improved. **What problems is Auris Payroll solving and how is that benefiting you?** I use Auris Payroll to handle payroll issues, including paying taxes and staying updated on wage and regulatory requirements. ### 5. Easy to Navigate with Excellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Pam E. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Auris Payroll?** Ease of use and navigate and excellent customer service **What do you dislike about Auris Payroll?** Sometimes the software lags and spins but is usually during heavy traffic times **What problems is Auris Payroll solving and how is that benefiting you?** We have a number of programs other than just payroll with Auris ### 6. Effortless Payroll with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Auris Payroll?** I use Auris Payroll for making the payroll process fast and efficient, and I find the platform very easy to use. I also handle onboarding new employees with it. The customer service is the best I have ever experienced; if I ever have an issue, the team is very responsive and helps troubleshoot fast. The initial setup was very smooth and easy. **What do you dislike about Auris Payroll?** Nothing! **What problems is Auris Payroll solving and how is that benefiting you?** I use Auris Payroll to make the payroll process fast and efficient and for onboarding new employees. It's easy to use, and their customer service is the best I've ever experienced, being very responsive and quick to troubleshoot issues. ### 7. Efficient Payroll Management and Stellar Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Auris Payroll?** I like Auris Payroll because it takes any extra work or steps out of my job and solves the problem of not having to worry about payroll for my company. Everything is taken care of for me. The communication is great, with great support via email and phone calls if needed. Whenever I have a question, the reply is very prompt. I also found the initial setup to be very easy. **What do you dislike about Auris Payroll?** nothing **What problems is Auris Payroll solving and how is that benefiting you?** Auris Payroll removes extra work from my job and ensures I don't have to worry about payroll, taking care of everything. ### 8. Making payroll easier every time **Rating:** 5.0/5.0 stars **Reviewed by:** Randy S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Auris Payroll?** The ease of use when processing payroll. **What do you dislike about Auris Payroll?** I would like to have an app that can process over the phone **What problems is Auris Payroll solving and how is that benefiting you?** Customer service response in a timely manner. ### 9. Auris Maximizes My Time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Auris Payroll?** I prefer entering and reviewing my hours manually, and Auris lets me do exactly that. **What do you dislike about Auris Payroll?** It’s understandable that there are several departments for each feature, but at times it can be time-consuming to reach the right person. **What problems is Auris Payroll solving and how is that benefiting you?** Once I submit my hours, Auris takes care of direct deposit, the required taxes, and any questions I have. ### 10. Fast, Efficient Support That Delivers Exactly What We Need **Rating:** 5.0/5.0 stars **Reviewed by:** EVANGELINA P. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Auris Payroll?** customer support and fast efficient respond **What do you dislike about Auris Payroll?** i dont have any dislike now they gave me the services i needed **What problems is Auris Payroll solving and how is that benefiting you?** new employees ### 11. Streamlined Payroll with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jean H. | Financial Services Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Auris Payroll?** I like that I am able to speak to a live person instead of an AI that gives me the runaround. It was easy to set up. **What do you dislike about Auris Payroll?** I have no concerns at this time with Auris Payroll **What problems is Auris Payroll solving and how is that benefiting you?** I use Auris Payroll to handle payroll and organize tax deductions for our company. ### 12. Incredibly Responsive to Requests **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Auris Payroll?** They are incredibly responsive to requests. Setup was a breeze! **What do you dislike about Auris Payroll?** The recent merger with Heartland caused some changes in our contacts. **What problems is Auris Payroll solving and how is that benefiting you?** As a small business owner, I need payroll to be accurate, reliable, and easy to manage. Auris takes the complexity out of payroll by handling everything efficiently, providing quick answers when I have questions, and giving me confidence that my employees are paid correctly and on time. It saves me time and lets me focus on growing my business instead of worrying about payroll. ### 13. Seamless Transition from Heartland to Auris **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Auris Payroll?** The transition from Heartland to Auris has been seamless. **What do you dislike about Auris Payroll?** This software application can be a bit confusing to use at times, and it isn’t always immediately clear where to find what I need. **What problems is Auris Payroll solving and how is that benefiting you?** Financial form reporting and payroll responsibilities can be complicated tasks. Auris has helped simplify this work for us. ### 14. Easy Setup, Needs Better Tax Processing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Auris Payroll?** I find Auris Payroll easy to use, which helps me keep an eye on cash flow. I like its simple layout and how easy it is to filter through reports. **What do you dislike about Auris Payroll?** Taxes are pulled from Auris and then are not sent on time. Our salon gets mail notices and then I have to contact Auris to fix and its a process **What problems is Auris Payroll solving and how is that benefiting you?** I find Auris Payroll easy to use, helping me keep an eye on cash flow. The simple layout and reports are easy to filter through, simplifying payroll management. ### 15. Effortless Switch with Clear Guidance—Everything Was Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Auris Payroll?** They made switching easy. Made sure you understood what was happening. **What do you dislike about Auris Payroll?** Nothing everything was great. Maddie made it easy and did whatever it took to make sure it was that way. **What problems is Auris Payroll solving and how is that benefiting you?** Making the payroll process easier. ### 16. Job Tracking That Optimizes Crews and Scheduling. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2026 **What do you like best about Auris Payroll?** job tracking features, allows me to optimize my crews and schedule **What do you dislike about Auris Payroll?** the multiple pages that you have to toggle between for doing payroll **What problems is Auris Payroll solving and how is that benefiting you?** job tracking, keeping an up to date job tracker ### 17. Quick, Easy Online Payroll for Every Pay Run **Rating:** 5.0/5.0 stars **Reviewed by:** Cory K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Auris Payroll?** Online payroll system that is quick and easy to use for every pay run. **What do you dislike about Auris Payroll?** I do not dislike anything currently about auris. **What problems is Auris Payroll solving and how is that benefiting you?** They are solving all of my payroll needs. The price is competitive to other larger payroll companies. ### 18. Easy Access and Helpful, Supportive Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Megan F. | Chief of Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Auris Payroll?** Easy access and very helpful for staff. The staff are kind and supportive. **What do you dislike about Auris Payroll?** The setup process can take a while, but it’s worth it in the end. **What problems is Auris Payroll solving and how is that benefiting you?** Electronic pay stubs, easy setup for staff, and everything in one platform. ### 19. Friendly Customer support that stands out **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Auris Payroll?** Access to friendly customer support team **What do you dislike about Auris Payroll?** The desktop interface isn't as easy as other payroll companies **What problems is Auris Payroll solving and how is that benefiting you?** all in one payroll, HR, benefits platform ### 20. Professional, Helpful Support with Great Customer Care **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Auris Payroll?** Professional, helpful, great customer care! **What do you dislike about Auris Payroll?** Slow emails, needs direct WhatsApp chat! **What problems is Auris Payroll solving and how is that benefiting you?** Auris provides peace of mind, trust, and speed when processing payroll. ### 21. Affordable Payroll but Clumsy Features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Auris Payroll?** Reasonable Cost for basic payroll - we're very small business so difficult to find affordable and reliable provider. Onboarding was good. **What do you dislike about Auris Payroll?** Some of the functions are clumsy and often challenging to find simple answers... patience required when reaching out for support. **What problems is Auris Payroll solving and how is that benefiting you?** Had other payroll processing companies in the past that continually raised rates (one DOUBLED in 4 years)... Heartland has held pricing within affordability for very small business. ### 22. Effortless and Efficient Payroll Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Auris Payroll?** I find Auris Payroll very easy to use, especially appreciating the online portal which makes it easy to see what's going on. The initial setup was also very easy. **What do you dislike about Auris Payroll?** NA **What problems is Auris Payroll solving and how is that benefiting you?** Auris Payroll handles my payroll efficiently. It's easy to use, and the online portal makes it simple to see what's going on. ### 23. Decent Payroll Service with Poor UI **Rating:** 2.0/5.0 stars **Reviewed by:** Jake B. | Operating Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Auris Payroll?** I liked having a dedicated rep and customer service that responded relatively quickly. **What do you dislike about Auris Payroll?** The user interface was horrible, and my employees always complained about the app and logging in to get Tax Documents, which caused a lot of admin headache. **What problems is Auris Payroll solving and how is that benefiting you?** Heartland Payroll+ was good for basic payroll and had a dedicated rep with responsive customer service. However, the user interface was horrible, causing complaints and admin headaches when employees accessed tax documents. ### 24. Fast, Responsive Customer Service You Can Count On **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Auris Payroll?** Customer service. They are easily available by phone or email with fast response times. **What do you dislike about Auris Payroll?** I prefer other time keeping systems over Auris. Auris Hire could use a few improvements. **What problems is Auris Payroll solving and how is that benefiting you?** Auris Hire saves me time and improves my efficiency. ### 25. Heartland Payroll- Best move **Rating:** 5.0/5.0 stars **Reviewed by:** Tiana A. | Gym manager, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Auris Payroll?** It was an easy switch from our old payroll, can access employee info very easily, quick response time. **What do you dislike about Auris Payroll?** Pretty new, haven't seen any issues yet. **What problems is Auris Payroll solving and how is that benefiting you?** Ease of payroll, providing our team with efficient service. ### 26. Easy and Intuitive System to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Owings Mills G. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Auris Payroll?** Scheduling in the system is breeze. It shows when employess are unavaible but also has their "scheulded" time on the grid if you copy and paste schedules, unlike ADP which just throws those shifts at the top and you are not sure who they belonged to to get proper coverage. It also calculates the total forecasted payroll spend per employee in dollars and hours for the whole company and by individual as well. The change over from ADP was extremely easy. You are partnered up with a representative from the HR side and Payroll side to walk you through the various features. It also intergreated with Ease which manages the benefits side of the business. Everyone you deal with is extremley helpful and profeesional and answer questions, in a timely manner. **What do you dislike about Auris Payroll?** The only issue what when running an off cycle payroll check you must contact customer support so that they can create the cycle for you. **What problems is Auris Payroll solving and how is that benefiting you?** It solved the what am I scheduling to spend on this schedule. Payroll is the biggest expense a small business has and we started with ADP. ADP could tell me what I spent but not what I was forecasting to spend, which casued payroll overspends when we first opened. **Official Response from Olivia Coleman:** > Hi Owings, thank you for leaving us a 5-star review! It's great to hear that switching to Heartland Payroll+ has been easy for you and your business. We're glad that the scheduling feature is useful. We appreciate your additional feedback and we look forward to our continued partnership! ### 27. Heartland Time & Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Auris Payroll?** Heartland Payroll saves me time on completing everything needed for my payroll **What do you dislike about Auris Payroll?** The cost is a bit pricey, however we just added more services. **What problems is Auris Payroll solving and how is that benefiting you?** Heartland software has helped cut the time down on completing daily tasks, opening up my time and attention to other areas that need focus. **Official Response from Olivia Coleman:** > Thank you for your glowing review. We’re delighted to hear that you’ve had such a positive experience with Heartland Payroll. It’s our mission to provide reliable and efficient service, and your feedback confirms we’re on the right track. We truly appreciate your trust in us and look forward to continuing to serve your payroll needs. ### 28. Could not properly advise and support on proper setup **Rating:** 1.0/5.0 stars **Reviewed by:** Bennett O. | Principal Consultant/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2023 **What do you like best about Auris Payroll?** Onboarding tool was helpful to bring on new staff and setup **What do you dislike about Auris Payroll?** They will hit you with fees even after it was there mistakes and not support their client. My assigned payroll person will not follow up on my calls. Then general team is to friendly or helpful to work with. Over all promised great things but every issue was a pain to work out and put back on me for not knowing something. Isnt that why I hire a payroll service to understand payroll rules? **What problems is Auris Payroll solving and how is that benefiting you?** Processed our payroll and only was good for onboarding new staff. ### 29. Just say no and save yourself the headache **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Auris Payroll?** That we are leaving Heartland Payroll, honestly it's been a horrible experience all around and I truly can't think of any positives. Support is responsive but they make a lot of mistakes that cost customers time and in some cases money, so I'm not sure that's really a positive. **What do you dislike about Auris Payroll?** Website is one of the worst, it goes down often and is very frustrating. Support is lackluster, make mistakes that result in fradulent charges, although they do refund every time you point them out. Really expensive compared to QB payroll considering they don't do everything for you. Problems, problems, and more problems every step of the way. They don't make it easy for a customer to add an extra payroll, you have to reach out to support every time an employee in a new location starts and every time you have to run a termination payroll that doesn't fall on normal payroll run. They bad mouth other payroll companies to try to make themselves "look better". I wouldn't reccomend Heartland to anyone and we've only used it for 2 quarters and we're switching because it's been awful. **What problems is Auris Payroll solving and how is that benefiting you?** It's a way to run payroll, but far from the best payroll solution. ### 30. poor communication and inconsistent practices that impacted my business marketing **Rating:** 0.0/5.0 stars **Reviewed by:** Nina J. | Real Estate Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Auris Payroll?** I gave them a try since it was affiliated to my bank but was not pleased at all. **What do you dislike about Auris Payroll?** I setup merchant services with this company since it's affiliated to Navy Fed but they are nothing like NFCU. After asking me for much more than required and taking weeks to approve me I was finally approved. I have a newer company formed with EIN and LLC so I thought they were being cautious. I used the links to attached to my business and began marketing and checked it 2 days later to find the link was not working. I called, no response. Emailed the rep, no resolution. After a week, I called directly again to be told it was de-activated and a ticket will be submitted to re-initiate. I eventually hear back from the rep telling me after they opened my account, they reconsidered and closed it with suspicion of fraud. There was no explanation or notice and I had already went live in my business to accept payments with the link. Very unprofessional. I submitted all the legal documents showing my business structure and formation, bank account info etc to be told yes and then no 2 days later. Not to mention, they were slow to respond in general. I do not recommend this company for merchant services. **What problems is Auris Payroll solving and how is that benefiting you?** created problems by not communicating and changing their minds after approving my business. I launched my new product with the link and noone informed me they cancelled without even informing me. Made me look unprofessional launching a product with a link that did not work. ### 31. Inconsistent reps and incomplete fillings with every State entity **Rating:** 0.0/5.0 stars **Reviewed by:** Tim M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Auris Payroll?** Heartland payroll was convenient because they were connected to our POS and credit card processing service. Beyond that small convenience there was nothing positive **What do you dislike about Auris Payroll?** Heartland payroll had continual turnover in staff which made consistency impossible and even months after ending service with them we still get letters from the state of Maine, Mass and New Hampshire stating that they filed either late, incorrectly,or not at all. **What problems is Auris Payroll solving and how is that benefiting you?** Integration with the POS system was the only problem they helped to solve but even with this, they still got our payroll incorrect most weeks ### 32. Spotty customer service, not worth the cost **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2022 **What do you like best about Auris Payroll?** I like that I can process payroll, print checks and run reports by myself. I typically do not need customer service help. But when I do need help - it sometimes takes a long time to get a response, and I'm not sure why sometimes, during business hours, they do not answer their phone. Are people still working from home?? There is an option to reach another person in the department, and I still cannot get anyone on the line. One time issue, and it seems to have been fixed (so far). **What do you dislike about Auris Payroll?** Our end-of-the-year payroll is typically higher cost due to bonuses; I understand there are additional complications and regulations associated with that. I do not know why I have to wire money to their account to cover the costs when funds come directly out of our account. Their customer service is spotty, depending on the rep. **What problems is Auris Payroll solving and how is that benefiting you?** They are doing our payroll now, but I was previously with Quickbooks, and it seemed to be about the same. I was able to input, process and print myself. Heartland does have a little better report capability.. but otherwise I'm not sure if it's worth the price. ### 33. HORRIBLE Company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Auris Payroll?** Our Payroll Specialist responds timely. Clean look. **What do you dislike about Auris Payroll?** This system is horrendous. We have had nothing but issues since implementating it. It's very limited on it's reporting. The time system does not integrate seamlessly with payroll . If you have any issues with taxes, they give you a generic response that the tax team will get back to you with no indication of when. Every issue we have encountered has taken several MONTHS to resolve. Also, I constantly run into issues with the GL import to Quickbooks as something gets messed up with mapping. This system might be good for a very small company, but if you have any sort of complexity to your payroll RUN. **What problems is Auris Payroll solving and how is that benefiting you?** It is creating more problems than solving. ### 34. 6 weeks later and their error is still not fixed **Rating:** 0.0/5.0 stars **Reviewed by:** Kathleen L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Auris Payroll?** Unfortunately I would not recommend anything. I lack confidence in their resolution to our problems. The information they provided was incorrect and they did not verify the information before sending it to me. In fact payroll was run without me approving it. **What do you dislike about Auris Payroll?** The Heartland payroll staff wiped out all staff PTO and it's been 18 days and they still have not resolved the issue with 8 members of their staff. The Heartland Time and Attendance are also unable to resolve an issue we are having adding new staff to our account. I as given a report that they "fixed" only to find multiple errors and the data used was the original data that was incorrect. Neither team responds to emails & voicemails. Their excuse is they were in meetings all day. After 18 days of pure frustration I have asked for the district manager's supervisor's contact infirmantion and was denied. **What problems is Auris Payroll solving and how is that benefiting you?** None and none ### 35. If we want biweekly problems, sign your company up with Heartland Payroll! Guaranteed mess. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Auris Payroll?** Honestly from the get-go it has been issue after issue. The sales rep's exact words "this will be a simple transaction, sign the forms and we handle the rest" Since signing, we have had so many problems I'd rather check time cards manually and hand writes checks to 100 staff members. The training was subpar- calls which said oh this dept. doesn't handle that but we will put you in contact with another dept. No one ever told us Heartland Payroll was two companies when signing up, the Payroll is separate from their timekeeping and no one knows anything about the other. We were told this would be turnkey and hands-off... I would pay 10x more just be be back on Quick books basic version or 20x more to be with ADP **What do you dislike about Auris Payroll?** Since we signed up a few months ago each pay period there have been anywhere from 5-12 people missing pay, people with incorrect wages, every pay period. We will submit changes and they go missed or not adjusted, not to mention we were told we would have 1 payroll specialist but I've spoken to no less than 5-8 different people. The icing on the cake is they have you fill out Authorization forms on who can access what but do not follow the forms they send all condiment payroll information to people who are not authorized to see others' wages. I'm not sure what else can get screwed up at this point. Please pay extra to use another service or get someone fresh out of high school to handle your payroll! **What problems is Auris Payroll solving and how is that benefiting you?** they have created many more problems for me! ### 36. Frustration!! After Frustration!! **Rating:** 0.0/5.0 stars **Reviewed by:** Michelle M. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2021 **What do you like best about Auris Payroll?** There is NOTHING I like best about HEARTLAND. It has been one of the worst experiences! **What do you dislike about Auris Payroll?** I was recommended to Heartland by a colleague, so I thought this had to be a good fit. I was so wrong. What the Sales Rep representative as to what the company was willing and able to do and have knowledge on is entirely inaccurate. First, the transition was a complete disaster. I expected that there would be a couple of bumps in the road, but not a total derailment. I spent several hours reviewing the payroll information to have an accurate payroll. I was told that I could provide our payroll hours however our timesheet tracking system would allow, and they would work with it. WRONG! They paid my State withholdings late the first month I was with the company and then tried to blame it on me and that it was somehow my fault when all the documentation provided stated the frequency of the withholding to the state that needed to be paid. This is just one of many issues/errors I have experienced with this company. I was told that I would have a dedicated specialist working on my account and available. WRONG! I have sent emails not to be replied back to. I had a payroll almost not posted; because my approval email was not received, and the specialist did not see fit to contact me on the status of approval. I am caught between a rock and a hard spot for transitioning to another company. If would not recommend this payroll company to any company!! **Recommendations to others considering Auris Payroll:** DON'T USE THIS COMPANY! **What problems is Auris Payroll solving and how is that benefiting you?** NO benefits realized. Several problems: We the dislike information for additional information. Although, it does not outline them all. It gives you an idea of what you would be facings. ### 37. Human resource coordinator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Auris Payroll?** Customer service representatives are very helpful **What do you dislike about Auris Payroll?** Some of the reports are not that convenient **What problems is Auris Payroll solving and how is that benefiting you?** It's helping with completing our payroll in a seamless manner ### 38. Easy platform that gets the job done **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Auris Payroll?** I enjoy how easy it is to set up a new employee and the birthday/anniversary reminders **What do you dislike about Auris Payroll?** I'm not a big fan of the fact that our HR platform, Ease will not talk to Heartland, but Heartland talks to Ease. I have to manually enter any changes made in Ease into Heartland. I wish it would both talk to each other. **Recommendations to others considering Auris Payroll:** Consider using all the modules that Heartland has to offer. We use two different HR platforms, so it's easier to have it all in one HR platform. I usually have to transfer info from one platform to the other manually. Our platform Ease does integrate with Heartland, but any changes in Ease do not automatically transfer over to Heartland. If we used Heartland's HR module, it would be easier. **What problems is Auris Payroll solving and how is that benefiting you?** We haven't had any problems before using Heartland..but we do enjoy the customer service that we recieve from the team. They are always ready to help us when we need it. ### 39. Good Payroll Platform **Rating:** 4.0/5.0 stars **Reviewed by:** James L. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2021 **What do you like best about Auris Payroll?** The Onboarding process has been to automate and store a lot of the document procedures you would need with new hires. It allows you to upload custom documents ( employee handbooks, NDA's, NC's, etc.). They have click options to have employees being onboarding sign W2, W9, and other state-required documents. Their system allows you to verify their social security for work authorization and run background checks **What do you dislike about Auris Payroll?** The communication between the company and departments was not good. I had multiple products and ran into issues when trying to troubleshoot problems between both systems. **Recommendations to others considering Auris Payroll:** Ask a lot of questions when set up your account and using the platform. **What problems is Auris Payroll solving and how is that benefiting you?** Having a centralized system and saving me time on gathering hours and submitting payroll is what heartland helps me do. The benefits are everything recorded on one platform, employee and payroll automated somewhat for me so I have to do less steps to get payroll going through. ### 40. Heartland is very customer focused **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Auris Payroll?** Every single staff member at Heartland has been so willing to help us navigate the payroll system making the process painless and simple. **What do you dislike about Auris Payroll?** There are no complaints that I can think of at this time. **What problems is Auris Payroll solving and how is that benefiting you?** It is so easy to report payroll with Heartland, ensuring that our folks are paid on-time without worry ### 41. Heartland payroll drops the ball for a local small business owner. **Rating:** 0.0/5.0 stars **Reviewed by:** Scott S. | Owner **Reviewed Date:** November 16, 2021 **What do you like best about Auris Payroll?** Responsive to emails, but unresponsive to payroll change requests from our employees **What do you dislike about Auris Payroll?** The owner of our company submitted a FIT withholding change request back in Spring 2021 - the form was received by Heartland (by their admission), but the payroll change was never made. This resulted in a substantial underpayment of FIT by the company owner (me). **What problems is Auris Payroll solving and how is that benefiting you?** Heartland payroll dropped the ball, and we will look for a new payroll company. ### 42. Conversion Customer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2020 **What do you like best about Auris Payroll?** Online Portal very easy to navigate and my customer service representative is very responsive. **What do you dislike about Auris Payroll?** Tax Department are not very timely in responding to an issue. **What problems is Auris Payroll solving and how is that benefiting you?** They take care of everything. Tax payments and all filings. ### 43. Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Auris Payroll?** All the representatives are very friendly and helpful. **What do you dislike about Auris Payroll?** The W-2 processing fee was higher than expected. Also, my specialist is supposed to contact me every 2 weeks so I can report payroll over the phone and I am always having to call. **What problems is Auris Payroll solving and how is that benefiting you?** The monthly fee is lower than our last service and all reports are easy to locate on your site. ### 44. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Auris Payroll?** The upsides of Heartland Payroll is definitely the friendly and communicative customer service and ease platform to us. **What do you dislike about Auris Payroll?** I wish I had more administrative access to adjust order of employee names and more direct IT contact. **Recommendations to others considering Auris Payroll:** Great for HR organizational purposes. **What problems is Auris Payroll solving and how is that benefiting you?** Brought payroll in-house to manage and this has increased service provided for staff. One big benefit is definitely the integration with Medical and 401(k) benefits. ### 45. We did not have a bad or good experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Auris Payroll?** They would process our payroll in a timely matter **What do you dislike about Auris Payroll?** Very hard to get connected to anyone if we had questions **What problems is Auris Payroll solving and how is that benefiting you?** We are not with them currently. We switched companies ### 46. Easy to Use Self Service Portal! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather V. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Auris Payroll?** Heartland offers an easy to use self service portal for entering time and pulling reports. The friendly Payroll Specialist Team is available when I have questions or need specific assistance with the portal. **What do you dislike about Auris Payroll?** There have been a few instances where I needed time sensitive assistance and getting to the right person was a challenge. **What problems is Auris Payroll solving and how is that benefiting you?** Heartland takes care of calculating the taxes, deduction amounts, filing with the local, state, and federal goverments, etc for our payroll. All I have to do is enter the time and the checks are calculated for me. ### 47. More bells and whistles than I need but a great service **Rating:** 4.5/5.0 stars **Reviewed by:** Lori F. | Marketing Automation | CRM | Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2019 **What do you like best about Auris Payroll?** My sales rep is still on the job and available for my calls even 3 years later! He's my go-to support when I can't figure out something I'm trying to do. Talking to support at Heartland is helpful if you get someone helpful. **What do you dislike about Auris Payroll?** It's not a user-friendly service for a non-HR, non-accounting person. When I started with Heartland, my bank integrated with my accounting system (Xero) and doing payroll was much easier. Then my bank changed to a 2-step online validation login, and it broke my connection to Xero, which meant it broke my connection to Heartland, too. Now I have to do my payroll manually, and the reporting is not easy to understand. However, I plan to either change banks or accounting systems this year, and then the Heartland interface should work again. So none of this is really Heartland's fault. **Recommendations to others considering Auris Payroll:** Try to work with a rep who has a long history with the company and/or experience in payroll/HR. Like most online companies, they do most of their support by chat/email, altho they're pretty good about voice to voice if you call in. When I signed up with them, I'd reviewed 2 other payroll companies in addition to Heartland. I liked that Heartland had a local rep and he seemed very knowledgeable. My first account exec was very responsive and helpful. But he got promoted and now I'm not impressed with his replacement. She's actually making my job harder. So I reached out to my sales rep to ask to be switched to someone else. That is still in progress. But it's a huge undertaking to move financial accounts, so I'm going to try to make this work before looking around again. **What problems is Auris Payroll solving and how is that benefiting you?** My mother did my payroll for more than 20 years. When she retired, I didn't want to a) do it her way or b) do it at all !!! :) So I thought a payroll service would save me lots of time, even though I only have a few employees and 1099s. They actually save me $$ since I don't have to have my accountant do my W2s and 1099s in January, and I don't have to worry that I'm doing my quarterly payroll tax filings wrong. It's a nominal fee for this peace of mind **Official Response from Casey C.:** > Thank you for the review, Lori! ### 48. Best payroll company! **Rating:** 5.0/5.0 stars **Reviewed by:** Melany P. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Auris Payroll?** I compared 8 payroll companies because I run a health insurance agency and I have heard so many complaints about ADP and Paychex, that I wanted to be able to recommend a replacement. I have partnered with Joe Sperlin and we have converted three clients to your company, four if you include mine. Everyone loves having a personal rep and Isaiah has been fantastic. He makes me feel like a VIP and knows what he is doing. **What do you dislike about Auris Payroll?** I'm mad that I didn't do this sooner. It would have saved me a lot of time. **Recommendations to others considering Auris Payroll:** If you value personal and attentive service, Heartland is better than any payroll service available. I researched the top 8 payroll companies and Heartland won on 7 out of 8 categories. I'm recommending that all of my clients move to them. They don't pass along rate increases every six months, you can talk with a dedicated representative and they offer the best customer service out there. **What problems is Auris Payroll solving and how is that benefiting you?** They made everything simpler. This frees up time for me to do my job. ### 49. Heartland Payroll is not user friendly **Rating:** 1.5/5.0 stars **Reviewed by:** Cathy H. | Property Management, HR, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Auris Payroll?** Heartland Hire, online on-boarding for new hires is the best feature. **What do you dislike about Auris Payroll?** Rudeness of employees and slow response times. I dislike being able to make simple changes to employee benefits, such as changing IRA amounts or adding a recurring deduction. I usually have to contact a Heartland employee to make the change. They have software issues on a weekly basis, with little communication. We have low confidence in Heartland so we try to complete payroll a few days in advance to be certain payroll will get processed. **What problems is Auris Payroll solving and how is that benefiting you?** Using Heartland payroll has helped us with reporting and posting our payroll expenses, being able to break down by Department etc. ### 50. Great Customer Service/ Fair prices for payroll **Rating:** 4.5/5.0 stars **Reviewed by:** Pam J. | Accounts Payable Coordinator, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Auris Payroll?** I like that the customer services is fast and friendly. I do not feel like I am a bother to my specialist when I call them to ask a question. They are very knowledgeable when it come to taxes and GL accounts. **What do you dislike about Auris Payroll?** The only complaint i have regarding Heartland Payroll Services is that my employees are constantly being locked out of their accounts. I'm told that this is due to security measures from them not logging on for more than 30 days in a row, but they have expressed to me that they wish there was an easier way to access check stubs, especially on a mobile phone. I usually have to send a new invitation to enable self servie a few times a month due to an employee being locked out. **Recommendations to others considering Auris Payroll:** They are an honest company and provide a great payroll service. **What problems is Auris Payroll solving and how is that benefiting you?** The problems that i have solved with Heartland Payroll is not being hit with hidden fees or computer generated "over charges." Also, importing into Quickbooks is very easy and seems to be importing into the correct GL Accounts. We had problems with both of these issues with our previous payroll service. ## Auris Payroll Discussions - [Is there a way to add an Earning at the end of month payroll, every other payroll automatically?](https://www.g2.com/discussions/is-there-a-way-to-add-an-earning-at-the-end-of-month-payroll-every-other-payroll-automatically) - 1 comment, 1 upvote - [How can I get my employee set up to view her payroll details?](https://www.g2.com/discussions/how-can-i-get-my-employee-set-up-to-view-her-payroll-details) - 1 comment, 1 upvote - [View Auris Payroll pricing details and edition comparison](https://www.g2.com/products/auris-payroll/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+13%3A48%3A28+-0500&secure%5Bsession_id%5D=b5ddf1b4-e3e5-4f0e-a5ba-2eab0b4c74d4&secure%5Btoken%5D=a3d99a3bddc55ec5a2209862f0511a22e3308cec9d71f34bbcf4101513e3ca41&format=llm_user) ## Auris Payroll Integrations - [401GO](https://www.g2.com/products/401go/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [Human Interest](https://www.g2.com/products/human-interest/reviews) - [InfiniTime Online](https://www.g2.com/products/infinitime-online/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Auris Payroll Features **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Taxes** - Tax Calculation - Tax Filing **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation ## Top Auris Payroll Alternatives - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (12,190 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,701 reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) - 4.7/5.0 (6,064 reviews)