Graphite Connect Reviews & Product Details

In any given month, we find that 5–10% of our new supplier onboarding requests are for suppliers that already exist in Graphite Connect, which is very pleasing. The team is also very responsive to our needs, and they continue to add new features that enhance the product, including new partnerships and third-party integrations such as Descartes OCR for denied party screening and new bank and identity verification tools. Review collected by and hosted on G2.com.

As with any new software rollout, there’s a learning curve. That isn’t a specific downside to Graphite; I think any new product of this type would come with a similar adjustment period. After six months, we’ve identified a few opportunities for improvement, and we’re working with Graphite to further streamline the process and set new goals. Review collected by and hosted on G2.com.

Graphite makes vendor setup so much easier by providing a clean workflow, quick updates, and visibility into each step. it reduces back and forth emails and helps keep everything on track Review collected by and hosted on G2.com.

the biggest challenge with graphite is document management. instead of being able to upload everything to one central spot, documents are placed in multiple sections throughout the process. this makes tracking and retrieving files more difficult than it should be Review collected by and hosted on G2.com.

The user interface is straightforward and simple to navigate. The radio buttons are clearly labelled and easy to read, and the updates provided are specific. I also appreciate the open item indicators, which help keep track of outstanding tasks. Review collected by and hosted on G2.com.

It lacks UNSPC level product and services mapping that could be made a standard Review collected by and hosted on G2.com.

I like the platform experience for the vendors. The automated validations are nice and trustworthy, making the process more accurate and allowing for faster validations. Review collected by and hosted on G2.com.

I find banking validations, when manual, can be inaccurate. Also, reporting can't be delivered via email, and integration failures need better visibility. The setup took around 6 months due to banking and country-specific requirements, which was pretty lengthy. Review collected by and hosted on G2.com.

Interface is clean and easy for end user to use for the most part. Review collected by and hosted on G2.com.

ID Verification sometimes is confusing to complete. As well, sometimes the user interface does not take you to the specific area to click "complete" or the task it needs to jump to. Review collected by and hosted on G2.com.

The platform is easy to use, and I appreciate that all vendor information is conveniently stored in one place. Vendors have the ability to update their own details, which streamlines the process. The support staff is also excellent. Review collected by and hosted on G2.com.

The vendor setup process does not allow me to upload documents to a single location within the vendor profile. Review collected by and hosted on G2.com.

What I really like about Graphite Connect is how it makes pulling data from different sources feel effortless. It brings everything together in one place so I can focus on analyzing instead of hunting for info. Review collected by and hosted on G2.com.

Sometimes setting up new integrations can take longer than expected, and the interface could be a bit more intuitive. But once it’s running, it really saves a ton of time. Review collected by and hosted on G2.com.

Graphite will build logic to adapt to our specific business flows

Support team is very polite and helpful Review collected by and hosted on G2.com.

Heavily reliable on LexisNexis for banking information and so their support team doesn't provide the complete review of vendor bank information (no swift validation) Review collected by and hosted on G2.com.

Graphite is very useful to onboard new vendors - I just need to fill out a form and then they receive a request. It's also great because different departments of the company have access to it at the same, which clearly improve collaboration (we look at the same tool, the same page, and that's great!) Review collected by and hosted on G2.com.

One thing that could definitely be improved is the flexibility of the platform - for example, we're using it for big contracts as well as very small ones and some of my points of contact don't always understand why they have to share so much information just to be onboarded for a small payment for example.

Another thing that can go with the above would maybe to improve the automated communication because our vendors may easily miss it or not trust this tool - for example in France, Graphite isn't really known and this process is often for the vendors. Review collected by and hosted on G2.com.

The platform is very intuitive and easy to navigate.

The Support Team is always available and efficient.

Suppliers can easily update their details anytime they like once the registration is complete and the changes are implemented within days. Review collected by and hosted on G2.com.

Sometimes Suppliers get irritated due to the high numbers of verification steps.

When there is an error during integration, it can take some time to resolve. Review collected by and hosted on G2.com.