Gong Reviews & Product Details

The UI is very easy to navigate, and it integrates really well with Salesforce and other platforms. Support is always quick, and they’re great at providing the training you need to use the platform effectively. They’ve also introduced lots of new AI features recently, which are great. Review collected by and hosted on G2.com.

We’ve had a few periods of downtime in the past, which isn’t ideal since we run our entire work platform through it. That said, the issues are usually resolved very quickly. Review collected by and hosted on G2.com.

The ability to search calls by sentence, keyword, or phrase. To get an idea of how often someone is saying something on demos or calls Review collected by and hosted on G2.com.

call summaries that sync with salesforce, I use granola for calls and I feel like the notes it produces is far superior Review collected by and hosted on G2.com.

As the head of marketing, I’ve consistently struggled to get customer feedback from our sales team in the customers’ own words. Gong lets me be a fly on the wall in real customer conversations, so I can reflect that same language in our marketing collateral. It also helps automate our lead gen email drips and follow-ups, which makes it easier to create more impactful, personalized content for our sales reps, customers, and prospects. Review collected by and hosted on G2.com.

It’s not that I dislike it, exactly, but there’s so much functionality that I feel like I need more training to use it well. I can tell everything I need is there; I just need more time in the day to learn it and get comfortable with all the features. Review collected by and hosted on G2.com.

The team at Gong is always supportive. I feel they are genuinely vested in our success. What I hear the CRO talk about I see come to life in the GTM team. That to me, is more important than the product, the product is the lagging indicator. Review collected by and hosted on G2.com.

I dislike how products are rolled out. They typically rolled out with a big vision but limited capacity leaving us to wait for the functionality we really want. Review collected by and hosted on G2.com.

I like that it tracks customer interactions, keywords, and talk ratios to evaluate deal health and provide coaching feedback for sales teams. It also provides key performance indexes which I can use to determine performance. When I used Gong I never missed a meeting. Review collected by and hosted on G2.com.

It was mostly reliable, but certain phrases and parts of conversations weren't in English, so I figured it would be a bit of a problem. Review collected by and hosted on G2.com.

I like that it gives a good recap of the convo, and call recording and call analysis have been solid for me overall. Review collected by and hosted on G2.com.

The AI outputs aren’t that accurate or consistent for me, and it can be hard to catch and correct mistakes. It’s mostly reliable as a record of conversations, but sometimes it over allots things to being very positive, and it doesn’t always explain why it produced a specific result. Review collected by and hosted on G2.com.

I love the AI feature that allows you to save time by writing follow-up tasks and emails after calls. Review collected by and hosted on G2.com.

Sometimes it notes items as action items that were completed during the call, which can be confusing. It can also be hard to have the AI feature include all past calls for a specific customer - it often excludes one or more calls, or includes calls with other teams, causing me to go back and list all call dates I need included. Review collected by and hosted on G2.com.

What I like best about Gong is how it automatically captures and analyzes all sales conversations, giving us deep insights into customer interactions without manual effort. The platform’s analytics and AI‑driven insights help our teams improve messaging, identify risk or opportunity signals, and tailor coaching. Gong integrates smoothly with our CRM and other sales tools, and using it frequently has noticeably boosted team performance and deal outcomes. Review collected by and hosted on G2.com.

While Gong delivers powerful insights, some aspects of the user experience could be improved. The interface can feel overwhelming at first, especially for new users, because of the volume of data and features. Implementation and setup took some initial effort, and filtering or finding specific calls can sometimes be unintuitive. Overall it’s valuable, but smoother navigation and simpler onboarding would make it even better. Review collected by and hosted on G2.com.

I love the live pipeline management because it lets me see my pipeline visually and update the Gong fields right there. I prefer tracking everything here compared to other tools, since the visual layout is so much better and easier to work with. I also use the AI assistant to answer questions I have about my deals while I’m gathering deal info; otherwise, I’d have to go back and re-listen to calls without it. The visual tracker is really helpful because I can quickly see all the dots at a glance. Review collected by and hosted on G2.com.

When the AI makes a mistake, it’s not always easy to catch and correct, and it doesn’t always explain why it produced a specific result. It’s also not always clear when I’m interacting with AI vs. rules-based logic or a human. Review collected by and hosted on G2.com.

When we use thorough analysis it gives great and perfect results for use. It provides real-time data, and it can give speech-to-text output also for our convenience. Mostly it gave a reliable record of conversations, it performed well and deserves to work with it. Review collected by and hosted on G2.com.

Sometimes it fails in the concept of working on large and unknown languages. Deal visibility improvement was only a little, not much more. Review collected by and hosted on G2.com.