# Giva Reviews **Vendor:** Giva **Category:** [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 9 ## About Giva Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, hardware/software asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician. ## Giva Pros & Cons **What users like:** - Users highlight the **intuitive ease of use** of Giva, making ticket management straightforward and efficient across teams. (4 reviews) - Users appreciate Giva for its **enhanced customer satisfaction** , fostering caring relationships through empathetic AI communication. (3 reviews) - Users appreciate the **workflow efficiency** of Giva, enabling quick ticket management and reducing communication delays across the team. (3 reviews) - Users value Giva for its **business efficiency** , facilitating effective issue tracking and accountability across a large organization. (2 reviews) - Users value Giva's **efficiency** in managing requests and enhancing accountability, streamlining customer support across multiple software products. (2 reviews) - Users value the **intuitive interface** of Giva, making ticketing and service management effortless and efficient. (2 reviews) - Ticketing System (2 reviews) - Time-saving (2 reviews) - Tracking Ease (2 reviews) - Communication (1 reviews) **What users dislike:** - Users face **ticketing issues** with email ticket creation failures and miss a round robin feature in Giva's system. (2 reviews) - Users find Giva's lack of a **round robin ticketing component** inefficient, requiring reliance on external programs for this feature. (1 reviews) - Users feel the lack of a **round robin ticketing component** in Giva limits efficiency, forcing reliance on separate programs. (1 reviews) - Users desire a **round robin ticketing integration** in Giva, as current limitations force them to use separate programs. (1 reviews) - Users find the **lack of round robin ticketing** in Giva eHelpDesk inconvenient, necessitating the use of separate software. (1 reviews) - Technical Issues (1 reviews) ## Giva Reviews ### 1. Reliable, Affordable Service Management That Streamlined Reporting and Service Desk Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Diane A. | Manager IS Service Desk IT Operations, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Giva?** We support about 15,000 employees/contractors across 50 locations of a 500 bed safety net healthcare system. Our organization has been a Giva customer for more than 11 years, and it has performed very effectively. Implementation was straightforward and efficient, ongoing maintenance has been minimal, and the platform has helped our Service Desk operate more efficiently. Following the transition, we reduced handling time by an average of 50 seconds per Service Desk call, which is significant given our annual volume of more than 100,000 calls. Giva’s reporting capabilities are robust and user-friendly. In addition, the Giva team has been highly responsive; when we requested scheduled reporting, they delivered a solution that eliminated the labor previously required to produce our 84 monthly reports. Staff that has been hired from other organizations comment on how much better Giva is than other Service Management tools they have utilized, including ServiceNow. Giva has also been a valuable partner in supporting our ITIL practices, particularly in Change Management. Finally, the Giva team has played an important role in helping our IS team—and teams across EVS, HR, Legal, Reporting, and Campus Transformation—streamline workflows. Our IS team is approaching its 1.5 millionth ticket. **What do you dislike about Giva?** Although “dislike” is not quite the right term, we would welcome some the additional of workflow functionality within the tool. Giva is working on this and they launch new releases about once a month. **What problems is Giva solving and how is that benefiting you?** For a safety net organization like us, Giva is affordable. We stayed with Giva for 11 years because it was $1 million less expensive and has about 80% of the functionality of ServiceNow, and we could implement it more quickly. ### 2. Giva as a HIPAA Compliant Resource **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin W. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Giva?** Giva has proven invaluable for supporting our diverse technology product ecosystem, which includes over a dozen different software products ranging from our BankingQ product to our Prior Authorization platform. Giva’s intuitive ticket management system allows our team to efficiently track and resolve customer issues across multiple healthcare applications while serving more than 200 employees. **What do you dislike about Giva?** There are times when tickets fail to create via email, however we are notified via Giva's automated email system. **What problems is Giva solving and how is that benefiting you?** The platform's HIPAA compliance features are essential for our healthcare operations, ensuring all sensitive patient information remains secure throughout the support process. Giva's customizable dashboards and real-time reporting have dramatically improved our visibility into critical issues, enabling faster resolution times and higher first-contact resolution rates. The 24/7 USA-based technical support has been consistently responsive, typically addressing our queries within an hour. After almost a decade of partnership, we confidently recommend Giva to other healthcare organizations seeking a scalable, secure, and user-friendly service desk solution that grows with your business needs. ### 3. Exceptional Customer Service and Compliance Support with Giva **Rating:** 5.0/5.0 stars **Reviewed by:** Michael J. | Chief Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Giva?** What impresses me most about Giva is their exceptional customer service and responsiveness to our needs. When I request modifications or new features, the team at Giva doesn't just listen—they act. Recently, I asked for changes to our Request for Change (RFC) reporting to include approval dates, and I was amazed to see this enhancement implemented in the next release. On a scale of 1 to 10, I'd rate Giva's customer service in the 9-10 range compared to our other software vendors. Their willingness to work directly with customers and incorporate feedback into product development is genuinely refreshing in today's software landscape. The flexibility of Giva's RFC module has been particularly valuable as we work toward achieving ISO 27001 and SOC 2 audit certifications. The platform allows us to record and handle information appropriately, putting us on the right path for these critical compliance requirements. For a law firm operating in Delaware's fast-paced legal environment, having robust change management capabilities that support our audit requirements is essential, and Giva delivers exactly what we need. Giva's dashboard customization capabilities have been a game-changer for our operations. I can log in and immediately see exactly what I need from a high-level perspective—SLA status, ticket counts for VIP customers, and other critical metrics that help both me and our help desk manager drive successful client service. The reporting functionality is equally impressive, allowing us to generate automated reports for our weekly change management meetings and SLA compliance reviews. These reports are delivered automatically to the right people, significantly reducing meeting preparation time and ensuring everyone has the data they need beforehand. We've embraced Giva's AI Copilot capabilities and even implemented a custom integration with the International Legal Technology Association (ILTA) knowledge base, which has been tremendously helpful for our legal-specific software questions. This integration allows our help desk users to pull data from ILTA’s industry-specific forums, leading to faster resolution times and more accurate responses. Additionally, we're operating four different service desks beyond our standard IT help desk, including eDiscovery, Facilities, and KM/Library service desks, demonstrating Giva’s platform versatility. Having previously worked with BMC Remedy and ServiceNow in larger organizations, I can confidently say that Giva fills the perfect sweet spot for medium-sized organizations like ours. While those enterprise solutions offer extensive capabilities, they require massive human capital investments to build and maintain. Giva provides the robust functionality we need without requiring it to be a full-time job to manage. The platform's HIPAA compliance, included at no additional cost, adds significant value and helps us meet the security certifications that our clients increasingly require. **What do you dislike about Giva?** There currently isn't anything that I dislike about Giva **What problems is Giva solving and how is that benefiting you?** Giva enables our team to efficiently handle our Help Desk Tickets. ### 4. Giva AI Rewriting: Elevating Customer Service with Empathy and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph D. | IT Lead, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Giva?** PACE Review of Giva AI capability Using Giva's AI text rewriting capability has significantly improved our help desk communication by making interactions more empathetic and customer friendly. The AI consistently rewrites our responses in a tone that is both professional and warm, which has helped us build better relationships. This helps our team save time in that we can quickly write terse statements with all the facts and then Giva’s AI capability does the rewriting until we are happy with the content and tone of the response. This feature has increased customer satisfaction by making our customers feel genuinely cared for by my team. Overall, Giva's AI text rewriting has become an invaluable tool in enhancing the quality of our customer service. **What do you dislike about Giva?** I do not have anything to say about any dislikes. The price is great, service is amazing, and easy to use and setup. **What problems is Giva solving and how is that benefiting you?** The AI Capability has been phenomenal and the use has been amazing. ### 5. Intuitive and Easy-to-Use HelpDesk **Rating:** 5.0/5.0 stars **Reviewed by:** william L. **Reviewed Date:** November 13, 2025 **What do you like best about Giva?** I really appreciate the simplicity and intuitiveness of Giva eHelpDesk. Its interface is very straightforward and not overly complex, which makes it easy to use for ticketing and service management. This user-friendly design significantly facilitates keeping track of tickets and managing knowledge and fixes without unnecessary hassle. Additionally, the initial setup of Giva eHelpDesk was very easy and seamless, which enhanced our onboarding experience. This ease of use is a standout feature for our team, making Giva eHelpDesk an ideal tool for our needs. **What do you dislike about Giva?** I wish Giva eHelpDesk had a round robin ticketing component. Currently, I have to use a separate program, Zoom, for this feature. It would be more efficient to manage everything within a single application rather than switching between two. **What problems is Giva solving and how is that benefiting you?** I use Giva eHelpDesk to efficiently track tickets and manage knowledge and fixes. It's simple and intuitive, with an easy setup. ### 6. User-Friendly Tool That Streamlines Requests and Boosts Accountability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Giva?** We are a large organization with over 5K employees across many departments. GIVA is a user friendly tool that tracks requests and turn-around-times quickly and efficiently. The tool reduces emails and holds folks accountable for their requests. Also, there is a robust reporting suite allowing for any needed info to be quickly retrieved. **What do you dislike about Giva?** There are no dislikes from our perspective. We just look forward to what is to come as new products or enhancements! **What problems is Giva solving and how is that benefiting you?** We receive hundreds of requests daily that are time bound and critical to services for Radiology. We need a quick and easy tool to identify our Patient needs and resolve their concerns timely. GIVA provides the tool we need! ### 7. The best platform **Rating:** 5.0/5.0 stars **Reviewed by:** JOSSY F. | AGENT, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Giva?** I like that it gives you a better understanding of anything associated with front desk position **What do you dislike about Giva?** nothing yet, this app is pretty amazing at the moment **What problems is Giva solving and how is that benefiting you?** is is benefing me by helping me make my work easy . ### 8. The new generation of cloud technology. **Rating:** 4.0/5.0 stars **Reviewed by:** Marie W. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2019 **What do you like best about Giva?** This program is excellent for its excellent ticketing, asset management, knowledge bases and change management. I like the fact that technical support is always available to help if there is any doubt, that is, customer service is top-notch, because when setting up a critical ticket, they respond quickly; use is very easy, as well as the implementation. It is also compatible with mobile devices, works very well on iPhone and Android. Another point in favor is that they update it continuously with launches full of useful functions without the need for excessive engineering. **What do you dislike about Giva?** A disadvantage that has, is not so serious, is the fact that they do not have a customer service line at time real. That is, a support request must be made by sending a ticket in the Giva system. However, for complex problems after sending a ticket, they contact us via calls and agree to share screens to resolve any doubts. It should be noted that it is not a program that can be customized to your liking. **Recommendations to others considering Giva:** A program that is suitable for all those companies that want to achieve a consistent follow-up of the problems that occur in a systematic manne. I would recommend it since it is very simple and practical in addition. **What problems is Giva solving and how is that benefiting you?** Giva is used in DockYard Inc, thanks to its ease of use, rapid implementation and great support from the company. We also enjoy the standard reports that come with this application and make the results of our data easy to share with others. Adding that allows us to ensure that problems are tracked from the first contact to the resolution and gives us access to the information we need to resolve them. ### 9. Switching systems made easy. **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas B. | Franchise Relationship Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Giva?** My favorite part of Giva is the way it operates. It’s a smooth transition from prior systems we’ve used. The dashboard is user friendly even for the less tech savvy individuals in the office. **What do you dislike about Giva?** I don’t have an issue with the software at this point. It’s been said in office and from other users that it doesn’t have the capability to have you add your own personalization or “touch” and maybe down the line that may be an issue for me but currently it has not been **What problems is Giva solving and how is that benefiting you?** Working with other small businesses we deal with a lot of different issues but a lot of the same common issues from IT stuff such as our other systems and website not behaving as they should to just general customer support regarding issues with shipments ## Giva Discussions - [What is Giva eHelpDesk used for?](https://www.g2.com/discussions/what-is-giva-ehelpdesk-used-for) - [View Giva pricing details and edition comparison](https://www.g2.com/products/giva/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+20%3A59%3A58+-0500&secure%5Bsession_id%5D=fa1c8d49-9398-4a6f-bb34-eed0422803da&secure%5Btoken%5D=ebafdaebe793ad82bff1674fccb978eb2293d36436b929dfeb5f188b0680b685&format=llm_user) ## Giva Integrations - [Epic](https://www.g2.com/products/epic/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## Giva Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Giva Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,337 reviews)