Fusion Connect: Modern Connectivity and Communications Solutions Pricing Overview

Fusion Connect has been a steady, low‑maintenance partner for our multi‑site operations. Their connectivity and communications services are reliable day‑to‑day, which reduces firefighting and lets our team focus on running the business. Implementation was well‑structured, timelines were clear, and the project team stayed on top of details. Post‑go‑live, support has been responsive and knowledgeable—tickets get triaged quickly, escalations are smooth, and follow‑through is consistent. The account team checks in proactively, and the customer portal makes it easy to see service status and billing in one place. Review collected by and hosted on G2.com.

The customer portal could be more polished; some screens feel dated, and certain status updates during maintenance windows appear after the fact rather than in real time. Advanced configuration documentation is a bit light, so we sometimes rely on support for deeper routing or policy changes that we’d prefer to self‑serve. Change window notifications are good but could arrive with more lead time, and pricing clarity for optional add‑ons would help us plan upgrades more confidently. Review collected by and hosted on G2.com.

The initial sales engagement was responsive, and documentation was provided quickly at the beginning of the process. Review collected by and hosted on G2.com.

Implementation stalled for months with no completed number port despite providing full porting information and following up repeatedly. Communication was inconsistent, ownership was unclear internally, and the only consistent activity during this period was billing. After discontinuing the service due to non-performance, we were issued an early termination fee despite the service never being delivered. Review collected by and hosted on G2.com.