--- title: 'Fusion Connect: Modern Connectivity and Communications Solutions Reviews' meta_title: 'Fusion Connect: Modern Connectivity and Communications Solutions Reviews 2026: Details, Pricing, & Features | G2' meta_description: 'Filter 63 reviews by the users'' company size, role or industry to find out how Fusion Connect: Modern Connectivity and Communications Solutions works for a business like yours.' aggregate_rating: rating_value: 4.4 review_count: 63 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Fusion Connect: Modern Connectivity and Communications Solutions Reviews **Vendor:** Fusion Connect **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 63 ## About Fusion Connect: Modern Connectivity and Communications Solutions Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. ## Fusion Connect: Modern Connectivity and Communications Solutions Pros & Cons **What users like:** - Users value the **quick communication and responsive support** from Fusion Connect, enhancing efficiency in their operations. (17 reviews) - Users value the **responsive tech support** of Fusion Connect, appreciating their urgency and professionalism in critical situations. (16 reviews) - Users appreciate the **ease of use** of Fusion Connect, simplifying management with one bill and excellent support. (13 reviews) - Users commend the **reliable connectivity** of Fusion Connect, noting seamless transitions and excellent support from the internal team. (11 reviews) - Users highly value the **excellent customer service** from Fusion Connect, noting fast response times and helpful support. (8 reviews) - Efficiency (6 reviews) - Communication (5 reviews) - Users value the **excellent customer communication** with Fusion Connect, ensuring quick responses and seamless support throughout the process. (5 reviews) - Easy Communication (5 reviews) - Easy Implementation (5 reviews) **What users dislike:** - Users have experienced **billing issues** with Fusion Connect, though improvements have been made and challenges are decreasing. (6 reviews) - Users often face **poor customer support** , experiencing delayed responses and disconnected information from different teams. (6 reviews) - Users experience **complex processes** with the customer portal and billing, impacting ease of use and efficiency. (5 reviews) - Users report experiencing **connection issues** due to reliance on third-party carriers, leading to delays and frustration. (5 reviews) - Users find Fusion Connect's **customer service lacking** , with disconnected responses and delayed issue resolution impacting their overall experience. (5 reviews) - Expensive (5 reviews) - Users find the **customer portal functionality lacking** , leading to frustration in issue resolution and account management. (4 reviews) - Users express concern about the **high costs** associated with Fusion Connect, feeling it lacks value for the price. (4 reviews) - Lack of Clarity (4 reviews) - Performance Issues (3 reviews) ## Fusion Connect: Modern Connectivity and Communications Solutions Reviews ### 1. “Service never delivered, but billing continued” **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** The initial sales engagement was responsive, and documentation was provided quickly at the beginning of the process. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Implementation stalled for months with no completed number port despite providing full porting information and following up repeatedly. Communication was inconsistent, ownership was unclear internally, and the only consistent activity during this period was billing. After discontinuing the service due to non-performance, we were issued an early termination fee despite the service never being delivered. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** We were seeking a reliable VoIP and number porting solution for a small business. Unfortunately, the service was never delivered, so we did not realize the intended benefits and ultimately implemented the solution independently with another provider. ### 2. Disappointing Billing Practices and Lack of Responsiveness **Rating:** 1.0/5.0 stars **Reviewed by:** Nick M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** -The product was satisfactory while we used it **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** -Excessive resistance from customer support to speak to a representative with decision-making power -Little to no communication from anyone while tickets are being investigated. Emails / prompts to follow up on tickets leads to more tickets being created (with and without your permission) which resets Fusion Connects mandatory 30-day wait period for a response -Customer service representatives do not have information needed to answer questions, and they will deny all attempts to speak to someone then or to schedule a call with someone else to get your questions answered. They tell you that they will make a ticket and someone will email (not call or speak with you) you a response that you can then respond to, likely leading to another ticket being created. The process for talking to anyone with the proper knowledge and authority is unecessarily frustrating. -Service orders will be automatically renewed without explicit permission. Our company signed a three-year service order in 2017 that expired in 2020, only to find out that the service order was silently renewed annually and we have been paying for services that we haven't used in over a year. Attempts to cancel this contract mean you have to pay an early termination fee which they calculate based off of the remaining time on your contract, meaning you are essentially just paying for the rest of the contract up front. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion Connect (or MegaPath before they were bought by Fusion Connect) was our previous wifi provider and we used them to extend out internet into various access points. We stopped using their service when we moved locations as their product was not meeting our needs currently. - [View Fusion Connect: Modern Connectivity and Communications Solutions pricing details and edition comparison](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A12%3A50+-0500&secure%5Bsession_id%5D=e2bea14c-7ac7-4fb7-830d-d0115ba26350&secure%5Btoken%5D=bfc5d0a2eec613153cb0bee6f109d693854bfe2bb9abd6d7c269a21605753ef7&format=llm_user) ## Fusion Connect: Modern Connectivity and Communications Solutions Integrations - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## Fusion Connect: Modern Connectivity and Communications Solutions Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Fusion Connect: Modern Connectivity and Communications Solutions Alternatives - [CallTower](https://www.g2.com/products/calltower/reviews) - 4.3/5.0 (373 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews)