--- title: Freshchat Reviews meta\_title: 'Freshchat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 499 reviews by the users' company size, role or industry to find out how Freshchat works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 499 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/freshworks-freshchat/competitors/alternatives) # Freshchat Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshchat but has limited features. Are you part of the Freshchat team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshchat Community](https://www.g2.com/products/freshworks-freshchat/discuss) Languages Supported Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Finnish, French, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Hitesh Patiyal Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Freviews%3Ffocus_review%3D470305%26page%3D5%26product_id%3Dfreshworks-freshchat) ## User Insights Average based on 499 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Freshchat Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More ## Freshchat AI Agent Performance Explore real-world performance insights that show how Freshchat's agentic features compare to AI agents with similar capabilities. 74 Overall +8 above category avg Pros 79%Response Accuracy Cons [ View AI Agent Performance Report ](/products/freshworks-freshchat/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Team K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Team K.") TK Team K. Marketing Computer Software Mid-Market (51-1000 emp.) 11/23/2023 "Seamless Customer Communication Made Effortless with Freshchat" 5/5 What do you like best about Freshchat? Freshchat boasts an incredibly user-friendly interface, making it easy for both agents and customers to navigate. The dashboard is well-organized, and setting up automated workflows is a breeze. One of its strongest suits is its ability to seamlessly integrate multiple communication channels. Whether it's live chat, email, WhatsApp, or social media, Freshchat consolidates all conversations into one platform, streamlining responses and enhancing customer experience. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Creating a bot is still very tedious and technical. Team should really focus on easing the bot creation journey Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Freshchat helps us to manage incoming queries, streamline responses, and analyze performance metrics to enhance our overall support strategy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Suprit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suprit S.") SS Suprit S. Mid-Market (51-1000 emp.) 8/10/2023 "Overall Experience with Freshchat." 5/5 What do you like best about Freshchat? It is good, fast, and smooth which meets the criteria of giving the solutions to issues of the customers via different channels connected within the organisation. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Freshchat doesn't have an auto-solving mechanism like when we are handling particular customers at that time executives are busy solving the queries of the existing customers on live chat. Still, those customers who are in the queue should not be unheard of for there issues so the fresh chat should slowly start solving the customer's issue at least in the initial stage so the customer will feel engaged. It will hold retain the customers in the particular business rather than giving bad reviews of products and customer service. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Freshchat is a medium for communicating with customers.I use it to solve the queries of the Doctors and Business Development Executives via chats and it is helpful as it is smooth, fast, and reliable for my work. Review collected by and hosted on G2.com. Show More 2/12/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mohammad K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad K.") MK Mohammad K. QC Team Lead Mid-Market (51-1000 emp.) 7/6/2023 "Support feedback" 5/5 What do you like best about Freshchat? The built-in robot and the simplicity of handling and connecting with the customer's requests as this tool help us to reach the partners immediately using their WhatsApp number Review collected by and hosted on G2.com. What do you dislike about Freshchat? The only issue with this tool is the closing of the conversation after 24 hours which cause an issue for us to contact the partner after this period, and the integration of the tool Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? As I mentioned, the live chat that is happening between us and the customer helped us to discuss everything without waiting for their responses via Email that mostly takes more than 24 hours Review collected by and hosted on G2.com. Show More 11/28/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Maria N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria N.") MN Maria N. Small-Business (50 or fewer emp.) 11/17/2023 "Great service!" 4/5 What do you like best about Freshchat? The service is super streamlined and easy to use. I use it at a every-day frequency. There's no confusing menus, no excessive number of features, and everything looks organized and neatly positioned. I rarely encounter issues with the service, and whenever it has happened, the developer and customer support team is always quick to fix it. Review collected by and hosted on G2.com. What do you dislike about Freshchat? The occasional outages. They happen every now and then, but I feel that's to expect with any online service. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? I'm able to asisst the customer in a quick and easy manner since the service provides a lot of the info I need for me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Paul M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul M.") PM Paul M. Small-Business (50 or fewer emp.) 11/17/2023 "Great app to automate chats" 4.5/5 What do you like best about Freshchat? I can handle all my whatsapp and Meta chats easily in one place. Besides, I have an app and can control all chats and agents in charge of. Review collected by and hosted on G2.com. What do you dislike about Freshchat? The fields of a contact of the Freshsales (CRM) are not synced with Freschat. As workaround you have to create workflows. It is not the same. Besides, there is no API to trigger whatsapp messages/campaigns from your backend. There is no directo chat to the chatbot team, all are handled by tickets. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? I centralized one number for many agents. I automated first messages to new leads. Before we had many whastapp numbers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ashwani K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashwani K.") AK Ashwani K. Capital Markets Small-Business (50 or fewer emp.) 8/11/2023 "Quickly and easily contact with client through Freshchat portal" 5/5 What do you like best about Freshchat? It's awesome as we can serve our clients from anywhere. We can use pre-written replies (Canned responses ) for frequent live chat queries. All Convseration done with client's are saved as ticket. Another fetarue is that, we can add the client contact details on Freshchat portal and If an offline chat ( Non- business day) is received, in that case, we can create a Ticket and revert by email also. We are using Freshchat portal more than 6 years and Truely fully managed Live Chat portal and we LOVE our live chat features and our client's also love. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Sometime stuck but it's normally observed when poor internet connection. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? As Freshchat integration with our website hence, our client's are eailsy connecting us through chat box for queries resolution. And Freshchat provide the live chat option and we can quickly reply to them in the same window. Review collected by and hosted on G2.com. Show More 2/12/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Stijin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stijin M.") SM Stijin M. Mid-Market (51-1000 emp.) 10/13/2023 "The best and fastest way to communicate with customers" 5/5 What do you like best about Freshchat? I really appreciate the canned response feature of freshchat. It helps to communicate with customers faster and much effective. It keeps a history of chats thus able to check later on. Review collected by and hosted on G2.com. What do you dislike about Freshchat? A timely update is necessary as the platforms like WhatsApp and all brings new new features in it for chats. Else communication with customers won't be that effective. I found that 90 percentage of customer support also can be done job st using the freshchat. Only in some rare cases a call becomes an urgent need. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Customer queries are addressed through freshchat faster. As it is effective in communicating with multiple customers at the same time it helps save time. Review collected by and hosted on G2.com. Show More 4/13/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite FA Farrah A. Mid-Market (51-1000 emp.) 11/20/2023 "Easy to use with many features" 5/5 What do you like best about Freshchat? Reporting is great Lots of integrations offered Easy to use for consultants Setup is super easy Allows custom app integrations Review collected by and hosted on G2.com. What do you dislike about Freshchat? The filtering of the chats isnt great You cant filter open chats or resolved chats by consultant or date, only by channel Analytics is only available for admins which is not great Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Freschat has great channels, such as sms, GMB, whatsapp, instagram and Facebook allowing us to have direct live conversations with customers. We also have the ability to send out proactive messages via WAB to customers. This allows faster resolution times Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kumar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kumar S.") KS Kumar S. Small-Business (50 or fewer emp.) 8/17/2023 "Ideal for for Business Communication" 5/5 What do you like best about Freshchat? Freshchat provides chat support for businesses and the feature I like most is WhatsApp Business Integration & E-Mail Notifications to customers once they come offline. I've been using Freshchat for the last 3 years and most of the essential features are free of cost. We have paid for Slack Integration and E-Mail Notifications when a customer comes offline. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Mobile App needs to be improved, we cannot see a user online on the mobile app whereas we can get online users on Web Portal. A Feature suggestion : With AI embedded quick responses suggestions should be there while writing responses to our customers this with help businesses a lot. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? It enables WhatsApp Business Integration which is useful and customer insights are available in Freshchat dashboard with searchable customer chat history helps us manage customer conversation efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Satwik K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Satwik K.") SK Satwik K. Growth Manager Small-Business (50 or fewer emp.) 11/22/2023 "Easy to use support handling tool" 3.5/5 What do you like best about Freshchat? 1. Setting up the chat flows is very easy 2. They have integrations with most of the major tools in the market Review collected by and hosted on G2.com. What do you dislike about Freshchat? 1. Sometimes I face latency in getting support for my queries. 2. A better (2-way) integration with Freshdesk would be helpful Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? I was trying to use Freshchat to handle the chat-based customer support on our platform. Setting up chatbots and the live chat feature helped us address the queries of everyone who is visiting our platform. Review collected by and hosted on G2.com. Show More 12/2/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Freshchat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Freshchat ](https://www.g2.com/products/freshworks-freshchat/discussions/new) ![Vipul G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vipul G.") VG Vipul Garasiya • Last activity about 4 years ago Understand Whatsapp integration first if it is critical 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) ![Amr E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amr E.") AE Amr Elfetialy.S\_BSEG • Last activity 1 day ago how to merge the fresh desk with the fresh chat and make calls and chats in the same time ? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) [ View all Discussions ](https://www.g2.com/products/freshworks-freshchat/discuss) ## Pricing Options Pricing provided by FreshChat. ### Free $0.00 ### Growth $15.00 ### Pro $39.00 [ View More Pricing Information ](https://www.g2.com/products/freshworks-freshchat/pricing) Freshchat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/drift-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/freshworks-freshchat-vs-livechat) ##### ##### Freshchat Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development Conversational Platform Personalization Support Automation Intelligent Routing Seamless Escalation Transcripts [ View More Features ](https://www.g2.com/products/freshworks-freshchat/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top tools for creating branded business documents](https://www.g2.com/discussions/what-are-the-top-tools-for-creating-branded-business-documents)[Top conversation intelligence platforms for business](https://www.g2.com/discussions/top-conversation-intelligence-platforms-for-business)[Best AI coding tools for prompting novice developers and accelerating onboarding](https://www.g2.com/discussions/best-ai-coding-tools-for-prompting-novice-developers-and-accelerating-onboarding) [Which network monitoring app is best for medium-sized enterprises](https://www.g2.com/discussions/which-network-monitoring-app-is-best-for-medium-sized-enterprises)[What .NET IDE platforms remain reliable and stable during peak development periods and high-demand usage?](https://www.g2.com/discussions/what-net-ide-platforms-remain-reliable-and-stable-during-peak-development-periods-and-high-demand-usage)[Pros and Cons Details](https://www.g2.com/products/freshworks-freshchat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)