# how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?

the fresh desk is a good application as its the same for the fresh chat but with calls, so how can we merge both in use at the same time so we can provide the best service and saving the AHT for the agent as he will be able to use the same application is calls and chats

##### Post Metadata
- Posted at: over 4 years ago
- Author title: chat support agent
- Net upvotes: 1


## Comments
### Comment 1

Yes, you can use Freshdesk and Freshchat together as part of the Freshworks ecosystem. When integrated, agents can manage customer conversations from a unified workspace instead of constantly switching between different tools.

For example:
Freshchat handles live chat, WhatsApp, social messaging, and other messaging channels.
Freshdesk manages support tickets and can also be integrated with Freshcaller for voice calls.
Customer conversations can be converted into tickets while preserving the conversation history, giving agents full context.
Using a unified agent workspace helps reduce context switching, improve first response times, and lower Average Handle Time (AHT), allowing agents to handle calls and chats more efficiently.

If your goal is to handle both calls and chats in a single workflow, the best approach is to integrate Freshdesk + Freshchat + Freshcaller within the Freshworks suite. This provides a more seamless experience for agents while ensuring all customer interactions remain connected.

If you're evaluating Freshchat, this detailed review covers its omnichannel capabilities, Freshworks integration, AI features, pricing, and real-world use cases: https://bestecision.com/review/freshchat-review. It also highlights how Freshchat works particularly well when paired with other Freshworks products, creating a unified support experience.


##### Comment Metadata
- Posted at: 6 days ago
- Author title: Full Stack Developer



### Comment 2

Please follow this to merge the freshdesk with the freshchat to make calls and chats-
Integrate with Freshdesk Support Desk from Admin > Integrations for email, or sign up for an omnichannel account here- https://bit.ly/3SsRKIl

##### Comment Metadata
- Posted at: about 4 years ago
- Author title: Digital Marketing Specialist




## Related Product
[Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews)

## Related Category
[Live Chat](https://www.g2.com/categories/live-chat)

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