FreshChat Features

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 92 FreshChat reviews.

Based on 93 FreshChat reviews. Makes articles in the knowledge base searchable on the web.

Based on 80 FreshChat reviews. Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices This feature was mentioned in 67 FreshChat reviews.

As reported in 69 FreshChat reviews. Gives the user targeted, personalized results based on their activity or preferences

As reported in 74 FreshChat reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks This feature was mentioned in 77 FreshChat reviews.

As reported in 68 FreshChat reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 77 FreshChat reviews.

Based on 280 FreshChat reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 293 FreshChat reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 202 FreshChat reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients.

Based on 248 FreshChat reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Based on 138 FreshChat reviews and verified by the G2 Product R&D team. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 273 FreshChat reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 268 FreshChat reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 221 FreshChat reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 256 FreshChat reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 250 FreshChat reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 255 FreshChat reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Based on 43 FreshChat reviews. Scours various channels for brand mentions to proactively seek reparative communications.

Based on 48 FreshChat reviews. Creates and assigns support tickets, scheduling them in a timely manner.

Allows administrators to create templated responses to frequently asked questions. 42 reviewers of FreshChat have provided feedback on this feature.

Ability to connect agents with customers through Live Chat. 50 reviewers of FreshChat have provided feedback on this feature.

As reported in 53 FreshChat reviews. Connects employees with customers through a social media solution.

Ability to connect agents with customers through email. This feature was mentioned in 53 FreshChat reviews.

Connects employees with customers through a calling solution. 43 reviewers of FreshChat have provided feedback on this feature.

As reported in 44 FreshChat reviews. Ability to connect agents with customers through text message solution.

Based on 38 FreshChat reviews and verified by the G2 Product R&D team. Conversations enacted over social media.

Based on 45 FreshChat reviews and verified by the G2 Product R&D team. Conversations enacted through embedding or pop-ups on websites.

Based on 32 FreshChat reviews. Conversations enacted through text message (SMS).

Based on 32 FreshChat reviews and verified by the G2 Product R&D team. Conversations enacted through voice assistants.

Based on 37 FreshChat reviews and verified by the G2 Product R&D team. Conversations enacted through other channels.

Provides opportunity for customers to give feedback through a survey. This feature was mentioned in 41 FreshChat reviews.

Enables administrators to create customized reports reflecting customer satisfaction. 49 reviewers of FreshChat have provided feedback on this feature.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service. This feature was mentioned in 46 FreshChat reviews.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. This feature was mentioned in 48 FreshChat reviews.

Based on 43 FreshChat reviews and verified by the G2 Product R&D team. Mapped-out responses for conversations.

Based on 45 FreshChat reviews and verified by the G2 Product R&D team. Artificial intelligence (AI) and chatbot involvement.

Based on 48 FreshChat reviews and verified by the G2 Product R&D team. Live human component of conversations.

Based on 48 FreshChat reviews and verified by the G2 Product R&D team. Quality of interface for designing and customizing conversation maps.

Based on 41 FreshChat reviews and verified by the G2 Product R&D team. Overall quality of customer targeting based on needs or situations.

Based on 43 FreshChat reviews and verified by the G2 Product R&D team. Creation and modification of customer profiles based on conversations.

Based on 44 FreshChat reviews and verified by the G2 Product R&D team. Reporting based around specific and overall conversation results.

Based on 38 FreshChat reviews and verified by the G2 Product R&D team. Capture and organization of leads from conversations.

Based on 38 FreshChat reviews and verified by the G2 Product R&D team. Success rate of conversations leading to customer purchases.

Customize your chat workflows with rules and automations. This feature was mentioned in 103 FreshChat reviews.

Control who the chatbot converses with (and when). This feature was mentioned in 104 FreshChat reviews.

Has the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 102 FreshChat reviews.

As reported in 99 FreshChat reviews. Can provide interlocators with menus, through which they can choose a relevant response.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. 83 reviewers of FreshChat have provided feedback on this feature.

Provide tools for live chat on one's website. 105 reviewers of FreshChat have provided feedback on this feature.

Based on 100 FreshChat reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 100 FreshChat reviews.

Gives user the ability to analyze conversations with the chatbot and see its performance. 99 reviewers of FreshChat have provided feedback on this feature.

Allows users to test the efficacy of various responses through A/B testing. 78 reviewers of FreshChat have provided feedback on this feature.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. This feature was mentioned in 93 FreshChat reviews.

Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 94 FreshChat reviews.

Based on 148 FreshChat reviews. Identifies the customer and personalizes interaction at every touchpoint.

Based on 127 FreshChat reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Provides features for sending outbound messages to engage customers through proactive support. This feature was mentioned in 111 FreshChat reviews.

Based on 133 FreshChat reviews. Can route contacts to agents the customer has worked with before.

Based on 135 FreshChat reviews. Provides features for escalating conversations to the appropriate agent.

Maintains a transcript of conversations from all channels. 134 reviewers of FreshChat have provided feedback on this feature.

Enables customers to resolve queries or issues without the assistance of an agent. 116 reviewers of FreshChat have provided feedback on this feature.

As reported in 42 FreshChat reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 42 FreshChat reviews.

Allows users to generate text based on a text prompt. This feature was mentioned in 73 FreshChat reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 72 FreshChat reviews.

Simulates human-like speech from text inputs. 73 reviewers of FreshChat have provided feedback on this feature.

Condenses long documents or text into a brief summary. 33 reviewers of FreshChat have provided feedback on this feature.

Based on 23 FreshChat reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 23 FreshChat reviews.

Based on 61 FreshChat reviews. Allows users to generate text based on a text prompt.

Based on 61 FreshChat reviews. Condenses long documents or text into a brief summary.

Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives