FreshChat Features

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 92 FreshChat reviews.

Based on 93 FreshChat reviews. Makes articles in the knowledge base searchable on the web.

Based on 80 FreshChat reviews. Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices 67 reviewers of FreshChat have provided feedback on this feature.

As reported in 69 FreshChat reviews. Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 74 FreshChat reviews.

As reported in 77 FreshChat reviews. Automates some or all operation related tasks

As reported in 68 FreshChat reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Based on 77 FreshChat reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 279 FreshChat reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 292 FreshChat reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 202 FreshChat reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients.

Based on 247 FreshChat reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Based on 138 FreshChat reviews and verified by the G2 Product R&D team. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 273 FreshChat reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 268 FreshChat reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 221 FreshChat reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 256 FreshChat reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 248 FreshChat reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 253 FreshChat reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Scours various channels for brand mentions to proactively seek reparative communications. This feature was mentioned in 43 FreshChat reviews.

As reported in 48 FreshChat reviews. Creates and assigns support tickets, scheduling them in a timely manner.

Based on 42 FreshChat reviews. Allows administrators to create templated responses to frequently asked questions.

Ability to connect agents with customers through Live Chat. 50 reviewers of FreshChat have provided feedback on this feature.

As reported in 53 FreshChat reviews. Connects employees with customers through a social media solution.

Based on 53 FreshChat reviews. Ability to connect agents with customers through email.

Based on 43 FreshChat reviews. Connects employees with customers through a calling solution.

As reported in 44 FreshChat reviews. Ability to connect agents with customers through text message solution.

Based on 38 FreshChat reviews and verified by the G2 Product R&D team. Conversations enacted over social media.

Based on 45 FreshChat reviews and verified by the G2 Product R&D team. Conversations enacted through embedding or pop-ups on websites.

Conversations enacted through text message (SMS). 32 reviewers of FreshChat have provided feedback on this feature.

Based on 32 FreshChat reviews and verified by the G2 Product R&D team. Conversations enacted through voice assistants.

Based on 37 FreshChat reviews and verified by the G2 Product R&D team. Conversations enacted through other channels.

As reported in 41 FreshChat reviews. Provides opportunity for customers to give feedback through a survey.

Enables administrators to create customized reports reflecting customer satisfaction. This feature was mentioned in 49 FreshChat reviews.

Based on 46 FreshChat reviews. Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. 48 reviewers of FreshChat have provided feedback on this feature.

Based on 43 FreshChat reviews and verified by the G2 Product R&D team. Mapped-out responses for conversations.

Based on 45 FreshChat reviews and verified by the G2 Product R&D team. Artificial intelligence (AI) and chatbot involvement.

Based on 48 FreshChat reviews and verified by the G2 Product R&D team. Live human component of conversations.

Based on 48 FreshChat reviews and verified by the G2 Product R&D team. Quality of interface for designing and customizing conversation maps.

Based on 41 FreshChat reviews and verified by the G2 Product R&D team. Overall quality of customer targeting based on needs or situations.

Based on 43 FreshChat reviews and verified by the G2 Product R&D team. Creation and modification of customer profiles based on conversations.

Based on 44 FreshChat reviews and verified by the G2 Product R&D team. Reporting based around specific and overall conversation results.

Based on 38 FreshChat reviews and verified by the G2 Product R&D team. Capture and organization of leads from conversations.

Based on 38 FreshChat reviews and verified by the G2 Product R&D team. Success rate of conversations leading to customer purchases.

As reported in 102 FreshChat reviews. Customize your chat workflows with rules and automations.

As reported in 104 FreshChat reviews. Control who the chatbot converses with (and when).

Based on 102 FreshChat reviews. Has the ability to connect interlocator with a human agent when the need arises.

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 99 FreshChat reviews.

Based on 83 FreshChat reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Based on 105 FreshChat reviews. Provide tools for live chat on one's website.

As reported in 99 FreshChat reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 100 FreshChat reviews.

Based on 98 FreshChat reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Based on 78 FreshChat reviews. Allows users to test the efficacy of various responses through A/B testing.

As reported in 93 FreshChat reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

As reported in 94 FreshChat reviews. Can collect and store information from interlocators, such as email, phone number, etc.

As reported in 148 FreshChat reviews. Identifies the customer and personalizes interaction at every touchpoint.

Based on 127 FreshChat reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Provides features for sending outbound messages to engage customers through proactive support. 111 reviewers of FreshChat have provided feedback on this feature.

As reported in 133 FreshChat reviews. Can route contacts to agents the customer has worked with before.

Provides features for escalating conversations to the appropriate agent. 135 reviewers of FreshChat have provided feedback on this feature.

Based on 134 FreshChat reviews. Maintains a transcript of conversations from all channels.

Enables customers to resolve queries or issues without the assistance of an agent. 116 reviewers of FreshChat have provided feedback on this feature.

Allows users to generate text based on a text prompt. 42 reviewers of FreshChat have provided feedback on this feature.

Condenses long documents or text into a brief summary. 42 reviewers of FreshChat have provided feedback on this feature.

As reported in 73 FreshChat reviews. Allows users to generate text based on a text prompt.

As reported in 72 FreshChat reviews. Condenses long documents or text into a brief summary.

Based on 73 FreshChat reviews. Simulates human-like speech from text inputs.

Based on 33 FreshChat reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 23 reviewers of FreshChat have provided feedback on this feature.

Condenses long documents or text into a brief summary. 23 reviewers of FreshChat have provided feedback on this feature.

Based on 61 FreshChat reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 61 reviewers of FreshChat have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives