--- title: Freshchat Reviews meta\_title: 'Freshchat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 500 reviews by the users' company size, role or industry to find out how Freshchat works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 500 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/freshworks-freshchat/competitors/alternatives) # Freshchat Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshchat but has limited features. Are you part of the Freshchat team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshchat Community](https://www.g2.com/products/freshworks-freshchat/discuss) Languages Supported Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Finnish, French, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Hitesh Patiyal Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Freviews%3Fpage%3D2) ## User Insights Average based on 500 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Freshchat Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More ## Freshchat AI Agent Performance Explore real-world performance insights that show how Freshchat's agentic features compare to AI agents with similar capabilities. 74 Overall +8 above category avg Pros 79%Response Accuracy Cons [ View AI Agent Performance Report ](/products/freshworks-freshchat/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Anwin J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anwin J.") AJ Anwin J. Mid-Market (51-1000 emp.) 11/24/2023 "Easy to integrate and start interacting with users" 5/5 What do you like best about Freshchat? It was very easy to integrate with our app and start using. The articles were helpful. Once integrated we were able to start working with our app users seamlessly. The responses and inline cues (when users are typing or sharing helpful answers etc) are neat. We can also configure bots easily to help users with stock answers when our agents are offline. Review collected by and hosted on G2.com. What do you dislike about Freshchat? When we send custom tags/information about any logged in user the info seems to come at the bottom and not immediately visible to our agents. They generally scroll down to see this extra info. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? There is an instant mechanism for app users to contact us and get the answers they are looking for. Since our app is a self serve one and our users do not want to go through lots of text (support docs) the chat interface helps to solve problems and queries quickly. It has also increased our customer satisfaction stats immensely. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 9/12/2024 "Evaluation - FreshChat" 2/5 What do you like best about Freshchat? The possibility of real-time monitoring of the client's screen. Review collected by and hosted on G2.com. What do you dislike about Freshchat? The tool frequently experiences delays in sending and receiving chat messages and encounters errors when loading the page. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Operational support Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Shivankur N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivankur N.") SN Shivankur N. Salesforce Consultant Small-Business (50 or fewer emp.) 8/22/2024 "Best AI-Powered Solution for Customer Service" 4.5/5 What do you like best about Freshchat? Its time saving and provides broad channel coverages. Review collected by and hosted on G2.com. What do you dislike about Freshchat? It uses AI so there can be biases that might happen in future but not for now. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? It helps connecting better with customers and provide faster resolution with help of AI features. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shawn J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn J.") SJ Shawn J. Customer Service Representative Mid-Market (51-1000 emp.) 10/11/2023 "It could be better" 4/5 What do you like best about Freshchat? Freshchat is one of the unique CRMs that is relatively easy to use and has its own AI assistance for summarizing and paraphrasing conversations. This makes customer support easy and offers an excellent user experience and what I especially admire about Freshchat is the features that it provides, like the ability to save your own customized replies and messages also that you can Implement other tools allows you to access them more quickly and easily within freshchat. Review collected by and hosted on G2.com. What do you dislike about Freshchat? The audio and notification system currently has a problem or glitch that makes it annoying to not hear a sound when a new chat or conversation starts, which cause a delay for responding to customers. Other than that it worth the money. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? The AI is quite helpful; rather than having to manually summarize and documenting chat and email conversations, which takes time, Freshchat AI saves us a lot of time with the summarizing feature and my team is able to send concise records to the backend and the data analyzation team with efficiency and clarity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JT Jack T. Enterprise (\> 1000 emp.) 11/24/2023 "User-friendly interface allowing for efficient customer support!" 4.5/5 What do you like best about Freshchat? The design of the user-interface is great, from configuring the settings as an admin through to the customer support interface. We've been able to create our own chat bots for support which has been extremely helpful for us! Review collected by and hosted on G2.com. What do you dislike about Freshchat? Occasionally suppport technicians do not recieve a notification when a new chat is started, we have never been able to resolve this, but it's a rare occurance. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Before we used Freshchat, we simply used an email inbox for support. With only using an email inbox we found it difficult to prioritise more urgent support requests. With the implemantion of Freshchat, our customers can get instant support via a live chat feature which is not only a better experience for the customer, but also allows all support technicians to work in a more efficient manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amrik M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amrik M.") AM Amrik M. Customer Service Manager Mid-Market (51-1000 emp.) 8/30/2024 "Pathetic Service from Customer support & Success Team" 0/5 What do you like best about Freshchat? Nothing as they are not happy to onboard a new customer Review collected by and hosted on G2.com. What do you dislike about Freshchat? Worst service I have ever faced as it been 1 month they are not bothered about their customer Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Nothing Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kim B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim B.") KB Kim B. Head of Product Small-Business (50 or fewer emp.) 6/20/2024 "The worst software we have ever spent money on" 0/5 What do you like best about Freshchat? Certain automations and the workflow builder Review collected by and hosted on G2.com. What do you dislike about Freshchat? The bugs were endless and took months to sort out. Some were only sorted out once we terminated our plan and I was still emailed 6 months later. The system was slow and the support was nonexistent. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? We chat to clients daily via WhatsApp and this allowed us to integrate WhatsApp API and manage across the board. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Mid-Market (51-1000 emp.) 4/21/2024 "Our go-to Customer Service tool!" 5/5 What do you like best about Freshchat? With Freshchat seamlessly integrated into our operations along with Freshdesk, engaging customers across across channels has never been easier. This user-friendly tool, used daily alongside Freshdesk for the past two years, is a cost-effective powerhouse. Its versatile functionality spans chats, emails & calls, making this bundle our go-to customer service tool. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Nothing in particular, just the customer service could be better! Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? FreshChat solves customer engagement challenges by offering seamless interaction across multiple channels. Its integration with Freshdesk & Freshcaller streamlines daily tasks, providing a cost-effective solution for comprehensive customer support. Review collected by and hosted on G2.com. Show More 4/25/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mar L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mar L.") ML Mar L. Mid-Market (51-1000 emp.) 4/12/2023 "It is a very good software, but with some limitations" 4/5 What do you like best about Freshchat? It is a very good software in general terms. It is a very easy to use tool. They offer many options for administrators to take control of the account and to fix possible errors that arise. Review collected by and hosted on G2.com. What do you dislike about Freshchat? It has limitations, like any other software. We would like to have the customer satisfaction report back. And to make improvements to avoid mixed chats. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? It helps us to manage and resolve customer issues with our own software. Review collected by and hosted on G2.com. Show More 3/3/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LS Liza S. Small-Business (50 or fewer emp.) 11/22/2023 "Perfect Communication Platform" 5/5 What do you like best about Freshchat? What I like best about Freshchat is its seamless and user-friendly interface. The platform makes communication effortless, allowing for smooth interactions with customers. Freshchat's intuitive design and powerful features make it a standout solution for enhancing customer engagement and support. Review collected by and hosted on G2.com. What do you dislike about Freshchat? While Freshchat offers many valuable features, there are a few aspects that I find less favorable. One concern is the pricing structure, which might be a bit on the higher side for small businesses with limited budgets. It would be great to see more affordable plans tailored to the needs of smaller enterprises. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Freshchat has been instrumental in solving multiple communication challenges for our business. Firstly, it has significantly improved our customer support efficiency by providing a centralized platform for real-time communication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Freshchat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Freshchat ](https://www.g2.com/products/freshworks-freshchat/discussions/new) ![Amr E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amr E.") AE Amr Elfetialy.S\_BSEG • Last activity 3 days ago how to merge the fresh desk with the fresh chat and make calls and chats in the same time ? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) ![Vipul G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vipul G.") VG Vipul Garasiya • Last activity about 4 years ago Understand Whatsapp integration first if it is critical 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) [ View all Discussions ](https://www.g2.com/products/freshworks-freshchat/discuss) ## Pricing Options Pricing provided by FreshChat. ### Free $0.00 ### Growth $15.00 ### Pro $39.00 [ View More Pricing Information ](https://www.g2.com/products/freshworks-freshchat/pricing) Freshchat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/drift-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/freshworks-freshchat-vs-livechat) ##### ##### Freshchat Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development Conversational Platform Personalization Support Automation Intelligent Routing Seamless Escalation Transcripts [ View More Features ](https://www.g2.com/products/freshworks-freshchat/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best application portfolio management software for a mid-size IT shop trying to reduce legacy app sprawl without a multi-year transformation program?](https://www.g2.com/discussions/what-is-the-best-application-portfolio-management-software-for-a-mid-size-it-shop-trying-to-reduce-legacy-app-sprawl-without-a-multi-year-transformation-program)[Is CCleaner worth it as a disk cleanup solution for an IT manager who needs enterprise-grade cleanup with centralized control, or does WinZip System Utilities Suite cover more ground for teams managing multiple machines?](https://www.g2.com/discussions/is-ccleaner-worth-it-as-a-disk-cleanup-solution-for-an-it-manager-who-needs-enterprise-grade-cleanup-with-centralized-control-or-does-winzip-system-utilities-suite-cover-more-ground-for-teams-managing-multiple-machines%20)[What platform provides templates for business process mapping?](https://www.g2.com/discussions/which-platform-provides-templates-for-business-process-mapping) [Which vendor provides the most advanced data quality management tools?](https://www.g2.com/discussions/which-vendor-provides-the-most-advanced-data-quality-management-tools)[Best employee intranet software for small tech company](https://www.g2.com/discussions/what-s-the-best-employee-intranet-software-for-a-small-tech-company)[Pros and Cons Details](https://www.g2.com/products/freshworks-freshchat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)