--- title: Freshchat Reviews meta\_title: 'Freshchat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 499 reviews by the users' company size, role or industry to find out how Freshchat works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 499 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/freshworks-freshchat/competitors/alternatives) # Freshchat Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshchat but has limited features. Are you part of the Freshchat team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshchat Community](https://www.g2.com/products/freshworks-freshchat/discuss) Languages Supported Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Finnish, French, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Hitesh Patiyal Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Freviews%3Ffocus_review%3D470305%26page%3D5%26product_id%3Dfreshworks-freshchat) ## User Insights Average based on 499 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Freshchat Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More ## Freshchat AI Agent Performance Explore real-world performance insights that show how Freshchat's agentic features compare to AI agents with similar capabilities. 74 Overall +8 above category avg Pros 79%Response Accuracy Cons [ View AI Agent Performance Report ](/products/freshworks-freshchat/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Khaled A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khaled A.") KA Khaled A. Member experience associated Consumer Services Mid-Market (51-1000 emp.) 1/25/2024 "A new project from FreshDesk" 4/5 What do you like best about Freshchat? Freshchat is our daily use CRM which we started using 4 months ago along with Freshdesk. It is an inexpensive CRM that can be used for a variety of things such as handling chats, emails, calls, and even social media. It's also very good when it comes to creating filters, you can filter by the agent, specific inquiries, specific channels, specific status, and specific groups (different departments) it also has a very unique feature: Freddy AI! The use of AI is very unique to any other CRM we used in the past, Freddy can summarize a chat or an email and also can craft an email in response to the customer's email while utilizing our database where it is being fed information regarding our work. It can also transcript a call which is useful sometimes. It can rephrase a text, enhance its tone, and expand the text also which is something I like very much! You can integrate pages from your website into Freschat and it will turn it into a 'canned response' which is great as it can be used to answer some of the people FAQ's. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Unfortunately, since it is a new CRM recently developed by Freshworks, it comes with many bugs such as emails that the customer sends may come appear as a different person entirely, and it's a hassle to find the actual sender of the email. We find it hard to merge a customer with 2 different accounts and it may bug out. The support dashboard is very inaccurate and does not always display the right values. There is no way to find out how many surveys an agent receives, there is no dashboard for it and you can only find out by actual ticket. Canned responses are bugged when you search for a canned response you have a chance to not find it all and have to search again! TLDR too many bugs that need ironing out Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? it's one of the many CRMs in the market and its benefiting us due to it being cheap and easy to use but bugs needs to be fixed and it will be up there in the top 3. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Roystin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roystin D.") RD Roystin D. AWS Alliance Manager / Client Specialist Enterprise (\> 1000 emp.) 8/22/2024 "Freshworks customer service suite is great to use within enterprises" 4.5/5 What do you like best about Freshchat? I enjoy using their AI-powered chat and find it easy to implement. Our end users are pleased with the quick resolution times since we implemented the CX suite. Review collected by and hosted on G2.com. What do you dislike about Freshchat? The pricing could be more budget-friendly. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Currently, we get a lot of technical support questions via chat from our clients regarding development, and integration projects that we are working on. So using this Ai powered chat helps us to provide a quick resolution and saves a lot of time for us executives Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rahul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul S.") RS Rahul S. Investigation Associate Retail Small-Business (50 or fewer emp.) 8/22/2024 "Customer service" 5/5 What do you like best about Freshchat? The best way of thinking new ideas on a daily basis and help customers like a friend . Review collected by and hosted on G2.com. What do you dislike about Freshchat? Well nothing all is well and perfectly maintained. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? It helps in solving each and every problems related to their products and answering customer's questions related to products Review collected by and hosted on G2.com. Show More 2/24/2025 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Executive Office](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Executive Office") GE Verified User in Executive Office Small-Business (50 or fewer emp.) 1/29/2025 Guest users or non-business users of the software, not included in G2 scores. "Good support." 4.5/5 What do you like best about Freshchat? Canned response are very good it allow us to give a fast reply. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Reporting downlaod filter is not realy good. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? It allow us to connect with the customer and interace with them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Amanda S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda S.") AS Amanda S. Analista de Operações Jr Mid-Market (51-1000 emp.) 9/13/2024 "muito bom" 5/5 What do you like best about Freshchat? Ease of use, Customer support, Ease of integration Review collected by and hosted on G2.com. What do you dislike about Freshchat? Lack of correction in the message already sent to the client. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Support for customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Sourav S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sourav S.") SS Sourav S. Small-Business (50 or fewer emp.) 8/10/2023 "Advantages of Freshchat" 4.5/5 What do you like best about Freshchat? Freshchat never lets you miss any updates or request from the Cx or the trainer. Evem we can share notes in private if we want anybody else to work on the request. It is the best platform to work within a huge team. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Can think any such thing about freashchat, everything has teir own upside and down side, but no such thing came up from freshchat till now, been more than a year now and still findin it verymuch usefull. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Timely reminders to cx and trainers, automatic assigning of chats specific to region. one tap options for replying to cx's accordingly. vetymuch time saving, easy to operate and with zero glitches. Review collected by and hosted on G2.com. Show More 3/20/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Pearl R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pearl R.") PR Pearl R. Customer Success Reprensentative Small-Business (50 or fewer emp.) 12/5/2023 "Exceptional Overall Experience with Freshchat!" 5/5 What do you like best about Freshchat? The interface is so simple that even agents with no experience using chat support tools can use it. It's very easy to use, it's fast, and all information about the customer is there. It lets you know which page the customer is chatting from, the product they are interested in, their location, and even the device they are using which is very important especially when handling tech-related issues. Their customer support is very helpful, too! If I have questions about it, they reply fast. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Not really dislike but I hope Freshchat can allow us to merge duplicate chats :) Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? The biggest help Freshchat has given us is it has given our support team the ability to assist and resolve customers' concerns faster. It greatly increased our customer satisfaction, as evident in our chat feedback and Trustpilot reviews. It also helped us big time with our sales. Over the years, most of our sales came from chat. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marcelle W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcelle W.") MW Marcelle W. Customer Service and Risk Manager Small-Business (50 or fewer emp.) 9/17/2024 "Amazing" 5/5 What do you like best about Freshchat? The customer success managers and developers are one of the most helpful. I like how they keep track and do follow ups on tickets raised Review collected by and hosted on G2.com. What do you dislike about Freshchat? I dont have any dislikes for now........ Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? The reports they created are great which helps with our agents and business goals Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Akhilesh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akhilesh K.") AK Akhilesh K. SSPA & KYC Analyst Mid-Market (51-1000 emp.) 8/22/2024 "This is what we call an amazing experience.." 4.5/5 What do you like best about Freshchat? The ease of use and navigating the interface makes it wonderful. Customer support is one of the best in class. Numerous features makes it verstaile. Review collected by and hosted on G2.com. What do you dislike about Freshchat? I couldn't find anything to be disliked. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? When it comes to Customer support and engagement, Freshworks Customer Service Suite addresses several key problems. It is solving issues like automating workflows, providing solid analytics. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anwin J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anwin J.") AJ Anwin J. Mid-Market (51-1000 emp.) 11/24/2023 "Easy to integrate and start interacting with users" 5/5 What do you like best about Freshchat? It was very easy to integrate with our app and start using. The articles were helpful. Once integrated we were able to start working with our app users seamlessly. The responses and inline cues (when users are typing or sharing helpful answers etc) are neat. We can also configure bots easily to help users with stock answers when our agents are offline. Review collected by and hosted on G2.com. What do you dislike about Freshchat? When we send custom tags/information about any logged in user the info seems to come at the bottom and not immediately visible to our agents. They generally scroll down to see this extra info. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? There is an instant mechanism for app users to contact us and get the answers they are looking for. Since our app is a self serve one and our users do not want to go through lots of text (support docs) the chat interface helps to solve problems and queries quickly. It has also increased our customer satisfaction stats immensely. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Freshchat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Freshchat ](https://www.g2.com/products/freshworks-freshchat/discussions/new) ![Vipul G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vipul G.") VG Vipul Garasiya • Last activity about 4 years ago Understand Whatsapp integration first if it is critical 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) ![Amr E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amr E.") AE Amr Elfetialy.S\_BSEG • Last activity 1 day ago how to merge the fresh desk with the fresh chat and make calls and chats in the same time ? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) [ View all Discussions ](https://www.g2.com/products/freshworks-freshchat/discuss) ## Pricing Options Pricing provided by FreshChat. ### Free $0.00 ### Growth $15.00 ### Pro $39.00 [ View More Pricing Information ](https://www.g2.com/products/freshworks-freshchat/pricing) Freshchat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/drift-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/freshworks-freshchat-vs-livechat) ##### ##### Freshchat Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development Conversational Platform Personalization Support Automation Intelligent Routing Seamless Escalation Transcripts [ View More Features ](https://www.g2.com/products/freshworks-freshchat/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top tools for creating branded business documents](https://www.g2.com/discussions/what-are-the-top-tools-for-creating-branded-business-documents)[Top conversation intelligence platforms for business](https://www.g2.com/discussions/top-conversation-intelligence-platforms-for-business)[Best AI coding tools for prompting novice developers and accelerating onboarding](https://www.g2.com/discussions/best-ai-coding-tools-for-prompting-novice-developers-and-accelerating-onboarding) [Which network monitoring app is best for medium-sized enterprises](https://www.g2.com/discussions/which-network-monitoring-app-is-best-for-medium-sized-enterprises)[What .NET IDE platforms remain reliable and stable during peak development periods and high-demand usage?](https://www.g2.com/discussions/what-net-ide-platforms-remain-reliable-and-stable-during-peak-development-periods-and-high-demand-usage)[Pros and Cons Details](https://www.g2.com/products/freshworks-freshchat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)