--- title: Freshchat Reviews meta\_title: 'Freshchat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 500 reviews by the users' company size, role or industry to find out how Freshchat works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 500 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/freshworks-freshchat/competitors/alternatives) # Freshchat Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshchat but has limited features. Are you part of the Freshchat team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshchat Community](https://www.g2.com/products/freshworks-freshchat/discuss) Languages Supported Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Finnish, French, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Hitesh Patiyal Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Freviews%3Fpage%3D2) ## User Insights Average based on 500 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Freshchat Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More ## Freshchat AI Agent Performance Explore real-world performance insights that show how Freshchat's agentic features compare to AI agents with similar capabilities. 74 Overall +8 above category avg Pros 79%Response Accuracy Cons [ View AI Agent Performance Report ](/products/freshworks-freshchat/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") UF Verified User in Facilities Services Small-Business (50 or fewer emp.) 11/17/2023 Guest users or non-business users of the software, not included in G2 scores. "Great app with great functionalities" 4.5/5 What do you like best about Freshchat? Freshchat offers a seamless and intuitive chat experience for businesses. Its user-friendly interface, automated responses, and robust customization options make it a valuable tool for customer engagement. The platform's real-time analytics provide valuable insights, empowering businesses to enhance customer support. However, occasional glitches in the system may disrupt the flow. Overall, Freshchat is a reliable choice for companies seeking efficient communication solutions. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Freshchat, like any software, has its imperfections. Users may encounter occasional glitches or technical issues that disrupt the smooth flow of communication. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Freshchat addresses communication challenges for businesses by providing a unified platform for customer interactions. It streamlines conversations, reducing response times and enhancing customer support efficiency. Automation features help manage high volumes of queries, improving overall team productivity. Real-time analytics provide valuable insights, aiding in better decision-making. The ability to customize and scale the platform allows businesses to tailor their communication strategy. In essence, Freshchat's solutions contribute to a more streamlined and effective customer engagement process. Review collected by and hosted on G2.com. Show More 9/12/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Priya P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priya P.") PP Priya P. SME Small-Business (50 or fewer emp.) 9/11/2024 "Easy to Use" 5/5 What do you like best about Freshchat? Easy while conversation, enhance customer support as it helps to reply and solve the customer query quickly, easily we can monitor user performance. Review collected by and hosted on G2.com. What do you dislike about Freshchat? I don't have any dislike as fas I have used, I get resports and all easily so no dislike, but yes the view of dashboard can be simplified a little bit Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Freshchat connects customers easily to us which helps us resolving the issues quickly and easily. and the view is same as of normal chats so the user don't get difficulty too to understand. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Renu A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Renu A.") RA Renu A. Customer success executive Consumer Services Mid-Market (51-1000 emp.) 7/14/2023 "Easy to interact and connect with support in seconds" 5/5 What do you like best about Freshchat? Using Freshchat am able to solve the customer's queries and concerns highlighted through the app or website and provide real-time solutions so that there no hassles. Review collected by and hosted on G2.com. What do you dislike about Freshchat? The main issue with the Freshchat is loading issues and sometime new chat will not be shown in assigned and old chats will disappear Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? We are able to solve the customers queries and complaints regarding to our services and interact with their needs and provide suitable resolutions, customers can chat with us anytime 24/7 Review collected by and hosted on G2.com. Show More 9/12/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RI Rajul I. Technical Support Manager Small-Business (50 or fewer emp.) 9/15/2024 "Quick and simple to use" 3/5 What do you like best about Freshchat? Easy to integrate to internal platforms, reporting is good. Used quite a lot by our clients and is a good tool to have within the support desk. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Does not have an option to edit message sent, this is a must in chat platforms. Chat bot is not great (freddy) does not really understand and setting up freddy can take time. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Provides live access to a support rep which may have been done via a phone if not available. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marcos B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcos B.") MB Marcos B. CTO Brasil Small-Business (50 or fewer emp.) 9/12/2024 "The FreshChat tools provide all the messaging features we need to support our customer." 5/5 What do you like best about Freshchat? FreshChat helped us to integrate with WhatsApp in a very easy way, allowing us to build bots and improve our customers experience. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Some features that seems to be basic are only supported on higher plans. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Customers in Brazil are avoiding calling a call center. They prefer interacts by chating, specially WhatsApp. FreshChat was a very easy way to integrate WhatsApp to a Support Solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Pravin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pravin B.") PB Pravin B. Subject Matter Expert over Legal Escalations Cosmetics Mid-Market (51-1000 emp.) 10/16/2024 Business partner of the seller or seller's competitor, not included in G2 scores. "Freshchat, a user friendly and convenient to use app" 3.5/5 What do you like best about Freshchat? Freshchat is user friendly and convenient to use. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Soon once the chat gets closed or resolved, automatically a ticket should get created, but here it is manual. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? We offer customers with chat mediums of live conversation and Freshchat helps with the interactions to resolve customer's concern. Review collected by and hosted on G2.com. Show More 10/18/2024 Current UserValidated ReviewerSource: Organic Review from User Profile ![Dhruvit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhruvit P.") DP Dhruvit P. Customer Delight Ninja Small-Business (50 or fewer emp.) 8/22/2024 "Great tool for efficient customer support" 4/5 What do you like best about Freshchat? I’ve been using the Freshworks Customer Service Suite for more than 4 years, and it’s been very useful. The features like ticket management, live chat, and automation have really improved our customer support. Review collected by and hosted on G2.com. What do you dislike about Freshchat? One small area for improvement could be the customization options for reports. Overall, it’s a great tool, and I’d definitely recommend it to others looking for a reliable customer service solution. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Freshworks Customer Service Suite helps us manage lots of customer questions in one place. With its ticket management, live chat, and automation, it makes handling support faster and easier. This has really helped us respond to customers quickly and keep things organized. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Gopi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gopi R.") GR Gopi R. Mid-Market (51-1000 emp.) 10/25/2024 "ease of implementation" 4.5/5 What do you like best about Freshchat? The ease of implementing Automations with customization is really helpful. it is self explanatory to a level that my agents write automation for any impromtu situations Review collected by and hosted on G2.com. What do you dislike about Freshchat? The chatbot could be a bit more dynamic, in terms of taking the query from users Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Helping me manage multiple teams each having its own inflow and some using chat and some using mail and bot Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SW Samantha W. Customer Service Lead Small-Business (50 or fewer emp.) 11/5/2024 "Chat" 2.5/5 What do you like best about Freshchat? I like how it has all the coversations saved. Review collected by and hosted on G2.com. What do you dislike about Freshchat? The chat feature does not beep or anything when it comes through. Also we are not able to send customers a email of the chat. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? It solving not having so much phone traffic. I am able to resolve a issue faster. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Prerak J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prerak J.") PJ Prerak J. Associate team lead Education Management Small-Business (50 or fewer emp.) 11/22/2024 "Good support tool" 5/5 What do you like best about Freshchat? We can resolve all of our client queries Review collected by and hosted on G2.com. What do you dislike about Freshchat? Creating a custom report is a little tricky Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? It is heling us to connect with our clients who faces issues so they can ask their queries and we can resolve it on time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Freshchat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Freshchat ](https://www.g2.com/products/freshworks-freshchat/discussions/new) ![Vipul G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vipul G.") VG Vipul Garasiya • Last activity about 4 years ago Understand Whatsapp integration first if it is critical 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) ![Amr E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amr E.") AE Amr Elfetialy.S\_BSEG • Last activity 3 days ago how to merge the fresh desk with the fresh chat and make calls and chats in the same time ? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) [ View all Discussions ](https://www.g2.com/products/freshworks-freshchat/discuss) ## Pricing Options Pricing provided by FreshChat. ### Free $0.00 ### Growth $15.00 ### Pro $39.00 [ View More Pricing Information ](https://www.g2.com/products/freshworks-freshchat/pricing) Freshchat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/drift-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/freshworks-freshchat-vs-livechat) ##### ##### Freshchat Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development Conversational Platform Personalization Support Automation Intelligent Routing Seamless Escalation Transcripts [ View More Features ](https://www.g2.com/products/freshworks-freshchat/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best application portfolio management software for a mid-size IT shop trying to reduce legacy app sprawl without a multi-year transformation program?](https://www.g2.com/discussions/what-is-the-best-application-portfolio-management-software-for-a-mid-size-it-shop-trying-to-reduce-legacy-app-sprawl-without-a-multi-year-transformation-program)[Is CCleaner worth it as a disk cleanup solution for an IT manager who needs enterprise-grade cleanup with centralized control, or does WinZip System Utilities Suite cover more ground for teams managing multiple machines?](https://www.g2.com/discussions/is-ccleaner-worth-it-as-a-disk-cleanup-solution-for-an-it-manager-who-needs-enterprise-grade-cleanup-with-centralized-control-or-does-winzip-system-utilities-suite-cover-more-ground-for-teams-managing-multiple-machines%20)[What platform provides templates for business process mapping?](https://www.g2.com/discussions/which-platform-provides-templates-for-business-process-mapping) [Which vendor provides the most advanced data quality management tools?](https://www.g2.com/discussions/which-vendor-provides-the-most-advanced-data-quality-management-tools)[Best employee intranet software for small tech company](https://www.g2.com/discussions/what-s-the-best-employee-intranet-software-for-a-small-tech-company)[Pros and Cons Details](https://www.g2.com/products/freshworks-freshchat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)