--- title: Freshchat Reviews meta\_title: 'Freshchat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 499 reviews by the users' company size, role or industry to find out how Freshchat works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 499 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/freshworks-freshchat/competitors/alternatives) # Freshchat Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshchat but has limited features. Are you part of the Freshchat team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshchat Community](https://www.g2.com/products/freshworks-freshchat/discuss) Languages Supported Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Finnish, French, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Hitesh Patiyal Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Freviews%3Ffocus_review%3D470305%26page%3D5%26product_id%3Dfreshworks-freshchat) ## User Insights Average based on 499 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Freshchat Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More ## Freshchat AI Agent Performance Explore real-world performance insights that show how Freshchat's agentic features compare to AI agents with similar capabilities. 74 Overall +8 above category avg Pros 79%Response Accuracy Cons [ View AI Agent Performance Report ](/products/freshworks-freshchat/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Pratik Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratik Y.") PY Pratik Y. 12/10/2025 "Effortless Customer Interactions, Needs Smarter AI" 4.5/5 What do you like best about Freshchat? I use FreshChat to handle customer's live chats and find it to be a very simple tool. I like that it makes handling customer complaints and queries easy, and assists in closing them on time. The tool provides all customer information on the same page where we take chats, which is really handy. I also appreciate the Freddy AI feature that suggests proper resolutions. FreshChat has a very easy UI, making it easy to teach and train new people. The initial setup was very easy and did not require much integration or bandwidth. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Freshchat needs work more on AI as Freddy AI is a very basic tool and needs more automation. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? I use FreshChat to handle customer live chats, making it easy to manage complaints and close queries on time. It provides customer info on the same page and offers resolution suggestions. Freddy AI, though basic, simplifies my workload. The easy UI aids in training new users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Individual & Family Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Individual & Family Services") AI Verified User in Individual & Family Services Small-Business (50 or fewer emp.) 7/13/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Excellent tool to handle customers via chats" 5/5 What do you like best about Freshchat? AI Freddy is genuinely helpful, and configuring the botflow to match our requirements is straightforward. The product consultation has also been very helpful in guiding us and making sure we set things up the way we need. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Improvement is needed on the analytics front; it currently feels very limited and overly complicated. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Handling customer concerns/queires Review collected by and hosted on G2.com. Show More 3/26/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Geeta S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Geeta S.") GS Geeta S. Customer Support- Lead Small-Business (50 or fewer emp.) 9/14/2024 "Enhanced Freshchat Support and Features for Improved Accessibility and Insights" 4.5/5 What do you like best about Freshchat? I really appreciate the Freshchat customer support. They're always available when needed and provide instant assistance. I also enjoy the upgraded version of Freshchat with additional features that make it much easier to access statistics. Review collected by and hosted on G2.com. What do you dislike about Freshchat? There's no particular issue I dislike about Freshchat, but I would suggest improving the notification system. It would be beneficial if we could improve the home page of the chat interface, as it could use an upgrade to better meet current needs. We're also looking forward to the addition of some advanced features soon. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Freshchat makes it easy for users to communicate with us; they can simply reach out and get help with just a message. It is beneficial for our company from a customer-centric perspective, as our users can connect with us 24/7 if they have any issues or queries. Review collected by and hosted on G2.com. Show More 7/27/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gabriel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel A.") GA Gabriel A. Soporte IT Renewables & Environment Mid-Market (51-1000 emp.) 3/10/2026 "Easy to use for managing conversations and tickets with customers" 4/5 What do you like best about Freshchat? The main use I give it is to generate conversations and tickets with my clients. So, its ease of use is what I benefit from the most. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Perhaps the learning curve is a bit slow, but generally everything is fine. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? As I mentioned, it solves the accumulation of messages with clients since with chatbots it is more autonomous. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Adil K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adil K.") AK Adil K. Team Lead Apparel & Fashion Mid-Market (51-1000 emp.) 11/16/2024 "Excellent place to assist the customer while on chat" 5/5 What do you like best about Freshchat? I can merge all the platforms at a place example fb, instagram, whatsapp etc and assist the customer on the same, even create automation for bot to reply, integration is pretty easy, and it is easy to undertstand and implement, customer support is excellent, we use it on daily basis 24x7 Review collected by and hosted on G2.com. What do you dislike about Freshchat? Unhappy customer giving multiple Dsats, which needs to address and even we cannot exclude them from giving surveys Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Freshchat is dooing commendable job interms of giving a platform where in we can use a single window to assist customers from various other platforms, and we can even listen to there voicenotes send files to the customer on the go Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 9/2/2025 Current UserValidated ReviewerSource: G2 invite ![Saurabh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh G.") SG Saurabh G. Project Engineer Mid-Market (51-1000 emp.) 10/3/2025 "Great in handling customer queries tool" 5/5 What do you like best about Freshchat? I like that Freshchat brings all learner queries into one place, making it easy to manage. Its automation and chatbots save time by handling repetitive questions quickly and also the rating and review system which helps me improving my resolutions. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Till now nothing as such that I dislike yes the app can be better. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Freshchat is helping me manage and respond to learner queries in one place, reducing delays and confusion. It also saves time with automation for repetitive questions, so I can focus on resolving more important issues. Review collected by and hosted on G2.com. Show More 10/4/2025 Current UserValidated ReviewerSource: Organic ![Sharifa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharifa M.") SM Sharifa M. Software Engineer Mid-Market (51-1000 emp.) 10/23/2025 Guest users or non-business users of the software, not included in G2 scores. "Easy Setup and Great Support, But Can Be Slow with Multiple Chats" 4/5 What do you like best about Freshchat? I like Freshchat because it is easy to use and quick to set up. It also integrates well with other tools, and the customer support has been helpful. Review collected by and hosted on G2.com. What do you dislike about Freshchat? At times, Freshchat can seem a little sluggish when handling several chats at once, and I think some features could be designed to be more intuitive. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Freshchat really helps me respond to customers more quickly, and it also allows me to manage multiple chats simultaneously, which keeps customers satisfied. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") GP Verified User in Primary/Secondary Education Small-Business (50 or fewer emp.) 1/21/2026 Guest users or non-business users of the software, not included in G2 scores. "Powerful AI Chatbots & Synced CRM, But Mobile App Needs Improvement" 3.5/5 What do you like best about Freshchat? 1 AI powered Chat bots, help in time saving and efficiency. 2. CRM and integration are synced which helps in data & lead management Review collected by and hosted on G2.com. What do you dislike about Freshchat? Faced a lot issues with the mobile apps. Some functions does not work for n app as compared to website Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Fresh hats has helped me with time management as and response time. As all social channels are integrated on one platform. Review collected by and hosted on G2.com. Show More 1/23/2026 Validated ReviewerIncentivizedSource: G2 invite ![Vallinayagam G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vallinayagam G.") VG Vallinayagam G. Customer Delight Executive Consumer Services Mid-Market (51-1000 emp.) 9/17/2025 "Very userfriendly" 5/5 What do you like best about Freshchat? Its easy to customise and creating bot flow is very easy. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Training AI is littlie difficult and understanding the reports is little confusing. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Its reduced a work load and provding a solution even after the business hours. Review collected by and hosted on G2.com. Show More 9/30/2025 Current UserValidated ReviewerSource: Organic ![Carissa L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carissa L.") CL Carissa L. Marketing, PR, Events Leader Small-Business (50 or fewer emp.) 7/29/2025 "Easy to set up!" 4.5/5 What do you like best about Freshchat? It’s really easy to set up. I was able to do it myself without the help of the developer, which is great for someone like my business that doesn’t have an in-house developer. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Nothing really overall is great and easy to use. It’s a good addition for our customer service team. No issues setting up Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? This is our customers another way to easily reach out and can save our customer service team from spending time on the phone or emailing back-and-forth so it’s great Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Freshchat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Freshchat ](https://www.g2.com/products/freshworks-freshchat/discussions/new) ![Vipul G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vipul G.") VG Vipul Garasiya • Last activity about 4 years ago Understand Whatsapp integration first if it is critical 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) ![Amr E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amr E.") AE Amr Elfetialy.S\_BSEG • Last activity 2 days ago how to merge the fresh desk with the fresh chat and make calls and chats in the same time ? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) [ View all Discussions ](https://www.g2.com/products/freshworks-freshchat/discuss) ## Pricing Options Pricing provided by FreshChat. ### Free $0.00 ### Growth $15.00 ### Pro $39.00 [ View More Pricing Information ](https://www.g2.com/products/freshworks-freshchat/pricing) Freshchat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/drift-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/freshworks-freshchat-vs-livechat) ##### ##### Freshchat Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development Conversational Platform Personalization Support Automation Intelligent Routing Seamless Escalation Transcripts [ View More Features ](https://www.g2.com/products/freshworks-freshchat/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top tools for creating branded business documents](https://www.g2.com/discussions/what-are-the-top-tools-for-creating-branded-business-documents)[Top conversation intelligence platforms for business](https://www.g2.com/discussions/top-conversation-intelligence-platforms-for-business)[Best AI coding tools for prompting novice developers and accelerating onboarding](https://www.g2.com/discussions/best-ai-coding-tools-for-prompting-novice-developers-and-accelerating-onboarding) [Which network monitoring app is best for medium-sized enterprises](https://www.g2.com/discussions/which-network-monitoring-app-is-best-for-medium-sized-enterprises)[What .NET IDE platforms remain reliable and stable during peak development periods and high-demand usage?](https://www.g2.com/discussions/what-net-ide-platforms-remain-reliable-and-stable-during-peak-development-periods-and-high-demand-usage)[Pros and Cons Details](https://www.g2.com/products/freshworks-freshchat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)