Fjord Reviews & Product Details

Fjord Overview

What is Fjord?

We bring breakthrough digital services to life by redesigning people’s relationships with the world around them.

Fjord Details
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Fjord Community
Product Description

We bring breakthrough digital services to life by redesigning people’s relationships with the world around them.


Seller Details
Seller
Accenture
Ownership
NYSE:ACN
Company Website
Phone
+1 312-842-5012
Year Founded
1989
HQ Location
Dublin, Ireland
Total Revenue (USD mm)
$395
Twitter
@Accenture
509,994 Twitter followers
LinkedIn® Page
www.linkedin.com
412,124 employees on LinkedIn®
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Fjord Reviews

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Digital Delivery Lead
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

We worked with Fjord at our company for a client which is one of the biggest banking companies in Turkey to create a new customer experience. We created a new customer journey by taking into consideration all the players, pain points, etc. The team was quite good, the practices and tools applied were good. Finally, we came up with a new website design and customer experience. at that time between 2014 and 2016, I was working for Accenture Interactive as their Digital Delivery Lead. Review collected by and hosted on G2.com.

What do you like best?

The people were great, they know what they were doing and the communication between the client and implementation team was excellent. Review collected by and hosted on G2.com.

What do you dislike?

I didn't like the price of the service. It was incredibly expensive and an ordinary company cannot reach to these services. Also, I didn't like the behavior of the local Accenture office's approach. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

It is a very good company but it is quite expensive Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Improving customer experience is the key to Fjord service by taking into account pain points, parties involved, trends, customer expectations, current technological capabilities, etc.

The biggest benefit is that Fjord offers a seamless customer experience to its clients independently where customers come from such as a digital channel, a call center, an offline dealer, etc. Review collected by and hosted on G2.com.

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