Fivestars Reviews & Product Details

It used to work. They used to have customer service. Review collected by and hosted on G2.com.

***SMALL BUSINESSES BUYER BEWARE***

For context, I’m a first time small business owner. I have 7 employees, I’ve now owned my business for 18 months. I’ve paid myself $0 dollars putting my employees and vendor relationships first.

In April 2024, I bought my first business. At the time, the business used “FiveStars” as a customer loyalty system. I had no immediate plans to change the system as I did not want to disrupt the customer experience in the ownership transition. I was under a month to month contract.h contracts

Somewhere in the summer of 2024, the parent company of SumUp started forcing all month to month contracts into annual contracts. As a new business owner, locking myself into annual contracts for a software that doesn’t require upfront services (ie. Design, hardware costs, etc) doesn’t make much sense to me.

I began looking at other platforms and found that FiveStars was as outdated as any technology solution on the market. They have made little to no UX/UI updates and have no intention to improve the platform. Long story short, I did not have enough time to pull the trigger on a new platform with such short notice FiveStars provided me.

Fast forward one year, my annual contract apparently “auto-renewed.” I called a few weeks after the auto-renewal to cancel (why did I wait? Well, a school shooting occurred across the street from my store and it dramatically impacted my business. 2 kids died, priorities changed.)

When I reached out to cancel and explain my intent to change platforms and explain the devastation of our neighborhood, he was flexible and offered to bill us $20 a month for two months while we transition. Afterward, we could fully cancel. I agreed that the transition would be helpful and I was grateful.

NOW IT GETS UGLY!

My previous billing statement of $300 billed to my account two months after our discussion. I immediately called my rep (John) to remind him of our agreement to cancel. He and his entire team said “I am under contract for 10 more months” at $300 per month. I reminded them of our conversation two months prior about the impact to our business, etc. They reverted on what they said and are FORCING me to pay another $300 a month for 10 more months.

I’ve asked to talk to a manager or director on several occasions and every rep says “I cannot do that.” “I am not allowed to.” The rep, John, even recommended that submitting a chargeback was going to be a more successful and efficient route to get my money back. How sad.

RUN AWAY. RUN FAR, FAR AWAY. FiveStars, whose model is to support small businesses, clearly knows nothing about running a small business themselves. They've provided zero incentive whatsoever for me to reconsider that platform in the future.

I’ve wasted enough time speaking with them and writing this message, but my hope is that I save the next small business owner hours of time and stress to find one of the many alternatives to FiveStars. Review collected by and hosted on G2.com.

Fivestars is a very neat little rewards program that we use at our company. It is easy for customers to manage their points and see what kinds of rewards they can redeem with those points. The purple color scheme is also very sleek looking (and a huge plus for me as it's my personal favorite color). Review collected by and hosted on G2.com.

It's a rewards program, there's nothing to dislike here. Unlike other rewards programs that might harass you through phone calls or too many emails, Fivestars is very classy and simple. The only thing that I can think of that could use improvement is that there's no real way to integrate it fully into our system to use them simultaneously so sometimes things are missed. Review collected by and hosted on G2.com.

so easy to use and have a gift card sent Review collected by and hosted on G2.com.

I did not dislike anything, I received an email that I received a gift card from my employer and went on the site and accepted. Review collected by and hosted on G2.com.

I really like this system because it allows me to maintain and in turn earn the loyalty of my clients through promotions and services for all those who come to have our VIP membership, this system is only available in mobile application and has a great interface that is very Easy to use.

With this system I can have a much more direct connection with my clients, being able to give in detail the duration of my promotions, as well as the time of offers in my business. It also has many other things that can help to win many more customers. Review collected by and hosted on G2.com.

I do not like certain things of this system, for example one of them is that sometimes I do not want to open the page or I load extremely slow the application on my mobile device and the second the slow response of the customer service team. I hope you can resolve these details soon. Review collected by and hosted on G2.com.

Fivestars has a very sleek and visually appealing design that our staff and clients absolutely love! It's very easy to enter in a customers points on the checkout side. It's also very easy for the customer to enter their phone number to see what kinds of rewards they're eligible for with the points they have available Review collected by and hosted on G2.com.

The only real problem I've encountered with Fivestars is that there's no history of previous point additions. For example, someone could come in and claim their points weren't added to Fivestar three days ago at checkout and there isn't any real easy way to confirm that Review collected by and hosted on G2.com.

A customer can enroll without downloading an app or giving up an email address Review collected by and hosted on G2.com.

Very few POS integrations, so it's hard to reward much of anything except visits. Also, your customer base is shared with your competitors. Review collected by and hosted on G2.com.

I like that Fivestars only requires typing in my phone number at checkout...no more missing out on points because I forgot my loyalty number or punch card! The reward offers that pop up on my phone at random times from some of the restaurants I "follow" on the app are great (occasionally, but usually aren't so great that they convince me to make a trip to the business)! Review collected by and hosted on G2.com.

Most businesses' rewards systems are slow in accumulating points. I get a lot of offers from nearby businesses that I linked into my app, but the promos usually aren't worth a trip. It seems like there are many loyalty apps, and I wish there was a streamlined way to organize all of them, so that they don't take up more app space on my phone. Review collected by and hosted on G2.com.

I can easily see all of my awards for each store , and list/keep track of each customers rewards.It shows maps as well so that you can easily see the businesses surrounding yours too. The app automatically shows you what deals are in the users area, which is very eye catching. Review collected by and hosted on G2.com.

Sometimes loads slowly when I'm connected to wifi. Other than that, no dislikes as an app user and as someone who uses the app for business/work related issues. Review collected by and hosted on G2.com.

Fivestars rewards me for eating at restaurants. They send me coupons to use at restaurants and points to use toward future purchases. Review collected by and hosted on G2.com.

There is nothing I dislike about the company Fivestars. Review collected by and hosted on G2.com.

As a consumer, carrying around punch cards is not practical. Five stars has a way where using your phone number, your points are logged digitally, you can track and don't have to worry about keeping the punch card. Review collected by and hosted on G2.com.

I've ran into instances where the system will be down and then I didn't get my points that day. Review collected by and hosted on G2.com.