Expandi.io Reviews & Product Details

They are getting really close. It's almost there. I was impressed with their customer service each time we interacted. That part makes them a standout. They are clearly taking their feedback of their customers seriously and working to get the integrations right. When we had integration issues or billing issues, their team stepped up to address it right away. Nice job. That was rare and impactful. Review collected by and hosted on G2.com.

I found the integration capabilities of Expandi.io lacking, as it often did not link as expected and had several errors with the APIs initially, causing issues both in their software and with LinkedIn. This inconsistency led me to stop using it. I know there are other options out there but we elected to pull out of this market channel altogether. Review collected by and hosted on G2.com.

As a startup recruitment agency we were in search for tools which will allow smoother and quicker expansion of our network which is so crucial in the recruitment industry. We never wanted to automate relationships but only workflows and this is where Expandi comes in. Great tool, easy to navigate, loads of options and great support! Review collected by and hosted on G2.com.

It would be great to connect more than one LinkedIn profile to work simultaneously. Review collected by and hosted on G2.com.

When I was having a few issues with their software, I reached out to support, and they prompted me to schedule a strategy call. I got on with Neville, one of their customer support representatives, and he was quite helpful and walked me through a few ways to improve my account.

I have many accounts that I run on Expandi, and it has been an up-and-down experience, but the fact that they took the time to walk through everything live on a call is great.

It's pretty straightforward to set up a campaign and get things started. I had quite a few questions at first, but once you're familiar with the software, it's pretty easy to use. Review collected by and hosted on G2.com.

Expandi had a few issues with the dashboard that was an ongoing issue for a few months, but it's now resolved. There have been a few other issues, but they fix them quickly. Review collected by and hosted on G2.com.

I've been using Expandi as a paying customer for a year now, and I only have great things to say! It’s easy to use, with ready-made templates, and it rarely has bugs or downtime. It has helped me get new deals and is a great tool for automating LinkedIn growth.

Their Help Center is very detailed, and their customer service is excellent. English is not my first language, and sometimes explaining my problem is tricky, but their support team has always been patient and helpful. Review collected by and hosted on G2.com.

I wouldn’t say I dislike anything, but I do look forward to Expandi improving its dashboard features. The platform works well, but some dashboarding options are missing. That said, their CSV export feature is really well-organized, making it easy to use the data in other tools for reporting. Review collected by and hosted on G2.com.

The tool is exciting and addresses a gap in the outbound market. Linkedin automation is tricky, however it's a big focus for sellers as more traditional channels like email become less effective. Review collected by and hosted on G2.com.

We were never even able to get our team fully into the system due to issues with the product, and yes, we were REQUIRED to enter a credit card, even for the trial, to find out the tool wasn't polished. Probably related to the utilization of Linkedin credentials - but after 3 weeks of troubleshooting with a support team reading a script and no assistance, the allure of the product was outweighed by product/support issues.

Be wary of product issues and try your best to go self serve. Review collected by and hosted on G2.com.

I have a really good customer support experience with Gerda from the Expandi team. She patiently guided me in the 35 min meeting and sent me very useful resources to better solve my problems. Nice friendly and helpful. Review collected by and hosted on G2.com.

A bit complex for onboarding. It’s better if there’s a hand in hand onboarding guidance. Review collected by and hosted on G2.com.

I like that it is very easy to use. I loved that the support team is extremely efficient and reactive (and it is unusual that you proactively reach out to ensure the point is closed). I find that your proceedures are well explained. The integration with the LinkedIn account is also easy and seamless. Overall, I am very happy both with the tool and the team! Review collected by and hosted on G2.com.

As already discussed with the team, I will need to be able to attach an image to follow ups. Another (nice to have) idea could be to improve Builder, so we can go from one campaign type to the next, and with manual decision points to trigger to continue or stop (just as you do: if someone answers, then the campaign pauses unless we say otherwise).

On a side note, you could work on some labels as they are sometimes confusing. For instance the "pause campaign" could be a "click here to pause..." (as I first though the label was telling me what was active, ie the campaign is paused - and so I clicked). Going through the site labels from a customer angle to double check them might avoid questions.

Last, you could think of adding more payment means to give us options in case our credit card limit has been reached (which was my case this month). Review collected by and hosted on G2.com.

People from my industry, who do not use this tool have a disadvantage, but BIG TIME! Feels like bicycle vs. Kawasaki Ninja, nutshell vs. AIDA. Does not make sense to NOT use it.

Time saving, energy saving, better control over your outreach. Customer support is super great btw. Always responsive, always working solutions. Review collected by and hosted on G2.com.

You have to get used to work differently (schedule as example) when youre having automations that run on your account Review collected by and hosted on G2.com.

Quite easy to set up, good variety of options. Super helpful support team Review collected by and hosted on G2.com.

So far nothing really. Would be great to have the possibility to include emails on the sequences as well Review collected by and hosted on G2.com.

The flexibility to send multiple messages through Linkedin and very good post sales support. The differentiator is the proactive support. Review collected by and hosted on G2.com.

The creation of campaigns should be more user friendly. Review collected by and hosted on G2.com.