# Exceed.ai Reviews **Vendor:** Genesys **Category:** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) **Average Rating:** 4.6/5.0 **Total Reviews:** 88 ## About Exceed.ai Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is followed up with, nurtured, and qualified using two-way email conversations. When a lead is qualified and ready to talk to a human it will go ahead and book a meeting directly on your rep’s calendar. It also automatically updates your CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, are not the right person, or ask to be contacted at a later time. Learn how leading companies like Elkem, On24, SugarCRM, Hearst, Comeet and others use Exceed.ai to Exceed their goals at https://exceed.ai/ Businesses use Exceed for: 1. Inbound lead follow up - Immediately respond to and follow-up with incoming leads 2. Convert website visitors into leads via chatbot 3. Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales 4. Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive. 5. Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest 6. Up-sell - Readout to free users to identify if they are ready to converse with a human rep 7. Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc ## Exceed.ai Pros & Cons **What users like:** - Users value the **automation of lead engagement** in Exceed.ai, enhancing sales efficiency and freeing up team resources. (3 reviews) - Users value the **automated lead qualification** of Exceed.ai, enhancing engagement and allowing sales teams to focus on closing deals. (3 reviews) - Users value the **automatic lead qualification and engagement** features of Exceed.ai, boosting efficiency and response rates significantly. (3 reviews) - Users love the **automation ease** of Exceed.ai, making lead engagement effortless and significantly boosting productivity. (2 reviews) - Users value the **efficiency** of Exceed.ai, automating lead engagement and freeing up sales teams for critical tasks. (2 reviews) - Features (2 reviews) - Time-saving (2 reviews) - Communication (1 reviews) - CRM Integration (1 reviews) - Customizability (1 reviews) **What users dislike:** - Users find the **AI's quick fallback to human help** unsatisfactory, preferring more robust responses to technical inquiries. (2 reviews) - Users find **limited customization** options in Exceed.ai, hindering personalization and advanced feature intuitiveness. (2 reviews) - Users find the **complexity in setup and reporting** to be a barrier, seeking more customizable analytics and AI responses. (1 reviews) - Users find the **difficult setup** of Exceed.ai to be a challenging start, impacting their overall experience. (1 reviews) - Users find the **inadequate reporting** in Exceed.ai limits their ability to customize insights and analyze conversations effectively. (1 reviews) - Integration Issues (1 reviews) - Intuitiveness (1 reviews) - Learning Curve (1 reviews) - Limited Features (1 reviews) - Limited Social Media Integration (1 reviews) ## Exceed.ai Reviews ### 1. Revolutionized Our Lead Engagement Process **Rating:** 5.0/5.0 stars **Reviewed by:** Jojo p. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Exceed.ai?** I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on closing deals instead of chasing unready prospects. The seamless CRM integration means we don't waste time manually logging conversations or updating lead statuses anymore, as everything syncs automatically. The natural conversational flow is great because it doesn't come across as robotic like most chatbots, actually getting prospects to respond and boosting our engagement rates by around 40% compared to our old generic email blasts. **What do you dislike about Exceed.ai?** Sometimes the AI gives up too fast on technical questions and just says 'let me get someone to help you' instead of actually trying to answer, which feels lazy to the prospect. They should let us upload our own FAQ or product docs so the AI can answer basic technical stuff instead of giving up and asking for human help every time someone asks a real question. **What problems is Exceed.ai solving and how is that benefiting you?** I use Exceed.ai to automatically qualify and engage leads, freeing up our sales team. It solves the back-and-forth of scheduling and lead qualification. The natural flow and CRM integration boost engagement by around 40%, syncing data automatically and ensuring no lead falls through the cracks. ### 2. AI-Powered Tool that Simplifies Lead Management and Outreach **Rating:** 4.0/5.0 stars **Reviewed by:** Ricky R. **Reviewed Date:** January 14, 2026 **What do you like best about Exceed.ai?** I use Exceed.ai to make our lead engagement and sales outreach much easier. It helps manage conversations with prospects through AI-powered emails and chats, so we can respond quickly and stay consistent without losing a personal touch. It saves time by automating routine follow-ups and qualifying leads, freeing up our sales team to focus on more important conversations. It ensures that no lead gets missed by automating follow-ups and responses, saving a lot of time and effort. The tracking and reporting features are really helpful too, providing a clear picture of every lead and conversation in one place and letting me see exactly where every conversation stands. This makes it easier to prioritize tasks, make smart decisions, and measure results, which is a big reason why Exceed.ai simplifies managing leads. Overall, Exceed.ai has become a really valuable tool for staying organized and efficient, making managing leads and staying on top of sales outreach a lot easier. **What do you dislike about Exceed.ai?** One thing I’ve noticed about Exceed.ai is that while it’s great at handling routine follow-ups, customizing some workflows or responses can be a bit tricky. Some of the advanced features aren’t super intuitive, so it can take a little time to get the hang of them. I also wish there were more options for personalization and integrations with other tools, which would make using it even smoother and easier. **What problems is Exceed.ai solving and how is that benefiting you?** I use Exceed.ai to automate lead engagement and sales outreach, saving time by handling routine follow-ups and ensuring no lead gets missed. It keeps conversations consistent, freeing my team to focus on important deals and providing a clear, organized view of every interaction. ### 3. Transforms Lead Engagement with Automated Precision **Rating:** 4.5/5.0 stars **Reviewed by:** Navanitha P. | Accounts Payable Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Exceed.ai?** I like that Exceed.ai provides prompt and consistent communication 24/7, which ensures that every lead receives an immediate and well-structured response, even outside of business hours when the sales team is offline. The automation of follow-up emails not only saves manual human effort but also helps in qualifying leads with quality questions. **What do you dislike about Exceed.ai?** Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. The reporting must be enhanced with more customized dashboards and deeper insights into conversation drop-offs and conversation stages. AI responses could improve by better handling complex content-specific questions with more flexible and natural language understanding. Initially, it was a bit complicated to set up. **What problems is Exceed.ai solving and how is that benefiting you?** I use Exceed.ai to engage with customers, ensuring no sale is missed. It provides prompt 24/7 communication and automates email follow-ups, qualifying leads with quality questions and saving manual effort. ### 4. The sales assistant that your business needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline P. | engineer in architectural technology, Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Exceed.ai?** First of all, it should be noted that it has an excellent lead qualifier using reciprocal email, SMS and chat dialogues. Virtual assistance instinctively schedules a meeting when a high-potential user is ready to talk to a human. Making a summary of our experience, we can express with certainty that it is the system with excellent functions that acts to obtain satisfactory results. With Exceed.AI, we achieve spectacular customer service, and in this way, we can meet our objectives. They guided us through the implementation of this software and continued to track our routine to make sure our system was perfect. **What do you dislike about Exceed.ai?** Our work team's primary and only problem was the perception of a virtual actor working with potential users; it took us some time to get used to it. However, its function is exceptional once adapted to the system and its perception. Our company has achieved positive customer flow, and we owe it all to Exceed as it gets smarter every day and our representative effort is reduced, which I think is lovely. **What problems is Exceed.ai solving and how is that benefiting you?** The virtual market has increased the sales of all our businesses, and its usability has been a perfect strategy to help grow our marketing and sales. IA has managed in 2022 to achieve a follow-up of each potential client working 24/7, thus achieving excellent results. It should be noted that Exceed.IA automatically runs and modernizes its CRM and marketing systemization platform with the period of potential users. ### 5. Excellent sales assistant to have on hand **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Exceed.ai?** The team at Exceed, is extremely hands-on, supportive and helpful. The actual tool saves our team as we outreach to new prospects and takes fairly cold leads through our funnel. **What do you dislike about Exceed.ai?** I think the AI is still evolving so there are some limitations such as properly analyzing the content of responses to ensure the follow-up is relevant and consistent. **What problems is Exceed.ai solving and how is that benefiting you?** The Virtual assistant helps save time when trying to engage with leads that are very upper funnel. It can somewhat prequalify lead which helps. ### 6. Director of Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria R. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Exceed.ai?** Exceed’s virtual assistant tool has been a game changer in our Sales Department. The VI sends frequent emails, checks our sales reps' calendars to schedule calls based on their availability, as well as updates our CRM with their status. Exceed also provides us with weekly analytics that helps us understand and track the effectiveness of our outreach efforts. Not to mention, Hadas and her team are so quick to respond when I have questions and are always available to hop on Zoom to clarify any concerns. Exceed’s VI’s are literally like having 3 additional employees who effectively work around the clock to schedule appointments **What do you dislike about Exceed.ai?** At the moment we do not have any dislikes that come to mind. **What problems is Exceed.ai solving and how is that benefiting you?** Helping us stay consistent with our follow-up plan. Relieving the stress and pressure on our sales girls so they can focus on doing calls and meetings **Official Response from Exceed AI:** > Hi Victoria! I am absolutely delighted to hear you're having such success with Exceed.ai and that Hadas and our customer team are providing you with what you need to reach your goals. Thanks so much for taking the time to review Exceed.ai. We hope you've been able to make the most of your time spent and can't wait to watch you continue to grow! Cheers. ### 7. Absolutely Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Ray F. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Exceed.ai?** We have scheduled more appointments than ever. Easy setup. Integration with our CRM is seamless. Onboarding has been a joy so far. Increased efficiency from the sary date/ **What do you dislike about Exceed.ai?** Nothing really. With any software, there is room for improvement specific to the use case, but so far I love everything. **What problems is Exceed.ai solving and how is that benefiting you?** It is helping us qualify leads. Follow up with old leads. Schedule appoint with qualified leads. We had to have complex workflows using multiple platforms to achieve this, and it was not as efficient and seamless as Exceed.ai ### 8. Excellent lead qualification and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** David E. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Exceed.ai?** Exceed does a great job at taking leads and bringing them through the early stages of the sales funnel to ensure quality and suitability. It has improved our conversion rate significantly. **What do you dislike about Exceed.ai?** So far the only downside has been adjusting to the new workflow, which is inevitable with any service. Any small issue has been immediately resolved by customser service. **What problems is Exceed.ai solving and how is that benefiting you?** Losing leads early in the funnel. ### 9. Increased Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Cole P. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Exceed.ai?** The service is a game changer. I have increased my productivity 10 fold and my client interaction has increased dramatically. This is my first month using the product and my sales are up! **What do you dislike about Exceed.ai?** There are a few minor details to work out, like email notifications for certain sequences/escalations, but overall very happy. **What problems is Exceed.ai solving and how is that benefiting you?** Constant client interaction and communication. We are a small company and this helps us increase our sales. ### 10. More & More sales qualified leads from marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed T. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Exceed.ai?** The AI assistant takes up the responsibility of handling the long initial conversation with the leads, which the sales team sometimes despises. **What do you dislike about Exceed.ai?** There is nothing much I dislike about the exceed.ai.It's cool and is positively impacting the business so far. **What problems is Exceed.ai solving and how is that benefiting you?** My sales team is always notified only when there is a qualified lead. This saves more quality time in the sales process and leads to more goal-oriented results. exactly what was needed. ### 11. Exceed.ai is perfect for the first interaction with potential customers **Rating:** 5.0/5.0 stars **Reviewed by:** Jeniriana H R. | Digital Marketing | Social Media | Marketing Planning & Strategy | Digital Transformation, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Exceed.ai?** This software has an automatic and intelligent technology, which manages to contact potential customers and lead them to a real and natural conversation, until they access a real sales agent to make the sale. It also allows the scheduling of meetings with potential clients and the selection of quality leads, ideal for our type of company. It allows the configuration and automation of intelligent responses, so that the assistant can provide solutions to the demands of potential customers via email or web page chats. Configuration of texts and intelligent responses for a fluid communication with potential customers from the web page and e-mail. It has an excellent segmentation of high quality potential customers, to close business successfully and quickly. It manages to intelligently transfer the ideal client to the real agent once the first conversations with the virtual agent have taken place. **What do you dislike about Exceed.ai?** It takes a considerable amount of time to configure the entire system and integrate all the company's information and automatic responses into the virtual assistant. It was difficult to make the integrations of the different software we needed to program Exceed correctly, especially Zoho crm, it was laborious, but the technical service guided us. I would like the program to include more languages, this way we could reach more customers from different countries. **Recommendations to others considering Exceed.ai:** An ideal software for all types of companies that want to increase their sales, because the virtual assistant will always be aware of your customers and potential customers who enter at any time to your website. For us it is the best ai software we have used and we are more than satisfied with its use. Thanks to this software we can be sure that all potential customers will be attended at any time, by the virtual assistant, making our human agents, focus and be more concentrated on closing sales and concrete actions that increase our profits. Although a little difficult to configure at the beginning, today everything is going excellent and we managed to increase the work performance. **What problems is Exceed.ai solving and how is that benefiting you?** This software has been a great help because its virtual assistant allows us to serve customers and potential customers at any time, through various communication channels. The conversations that the virtual assistant has with the customer are perfectly useful and able to solve everyday problems and provide the required information in a natural way and without the need of a human agent. ### 12. Superb platform that takes the strain **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Exceed.ai?** Basically Exceed works 24 hours a day , seven days a week on your business. It's like having extra staff who never leave the office We looked at other platforms but Exceed seemed to be a good fit for our business **What do you dislike about Exceed.ai?** There is nothing to dislike. It can be a bit daunting during set up to be honest , but the support is amazing with one to one guidance and help , which is ongoing. It takes time to get things perfect and the more you work with the system the more you get to understand just how smart it really is . **Recommendations to others considering Exceed.ai:** Take a good look at this system and don't be worried if you think the set-up looks too daunting, There is excellent support from the company, and it isn't long before you are wishing you had this system long ago **What problems is Exceed.ai solving and how is that benefiting you?** We have so many people wanting more information and help , and it was impossible to get to everyone in quick time Exceed makes contact with our patients in double quick time , and crucially it keeps going when a mere human would have probably given up Scheduling of appointments is seamless and easy when you have set things up exceed can even answer questions through email and chat which is awesome ### 13. One of the best automation tool in the market **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Exceed.ai?** Automatic updates going to our CRM is one of the best features available our team does not have to waste any time moving notes which has been a great help and it takes the productivity of the entire team up. **What do you dislike about Exceed.ai?** The resources available in terms of product education and enablement can be more and will solve a lot of small issues for us. **What problems is Exceed.ai solving and how is that benefiting you?** Tailored conversation with every lead and lead qualification process has been really easy since we started using Exceed along with automatic meeting scheduler as well as the updates going to our CRM has made life easy for everyone. ### 14. Excellent AI Software and Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff K. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Exceed.ai?** Once you get a good grasp of the platform, Exceed is easy to set up and use. It pulls leads from Salesforce based on the logic you build into your reporting, so you have complete control over who is contacted and when. We work with Hadas, and she is extremely responsive and helps with any issues or guidance that we need. The value we see by leveraging Exceed has been growing month over month. **What do you dislike about Exceed.ai?** I've found to use Exceed effectively, you have to have a strong understanding of how it works. It's best to start small, get a good understanding, and build off of that foundation. **What problems is Exceed.ai solving and how is that benefiting you?** Our reps have very large pipelines. Many of their leads need to be chased after, and we would be inefficient without the automation that Exceed provides. Exceed does an excellent job at reaching out to our leads, especially when our reps are not online but our leads are - evenings, weekends, etc. ### 15. Great for sales! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Exceed.ai?** Sometimes I forget to follow up with potential customers and exceed will do the work for me and put me right back in the loop. It has saved me many times, and oftentimes, the customer doesn't know it is an automated system, which is awesome! **What do you dislike about Exceed.ai?** This is probably a bigger fault on my end, but I notice that if I know a customer is bidding on a project or taking their time making a financial decision and I forget to update the priority in exceed, they often feel like we are being pushy and are turned off by us pestering them. Again, probably my fault. **Recommendations to others considering Exceed.ai:** Please take the time to become familiar with it, it makes a world of a difference! **What problems is Exceed.ai solving and how is that benefiting you?** I would say the biggest benefit of Exceed.ai is that once I remember to set a priorty for a customer, I can really forget about them and focus on my day-to-day tasks which is a huge timesaver! ### 16. Exceed.AI transformative tool guaranteed to be simple and clear. **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas W. | Network and Threat Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2022 **What do you like best about Exceed.ai?** Exceed.AI to the evolution of our company has an original assistance to the service of the consumer. Taking into consideration that it covers all the needs of our company, it supports us in each execution and permanently monitors our use to guarantee that the configuration is optimal. It is important to highlight that they save us time and money, in addition, that they allow us to plan more meetings than we normally do. **What do you dislike about Exceed.ai?** This app is very good, but it has little things that should be improved, the app has some default restrictions, moreover, in contrast, it causes bugs that lead to idle time. On the other hand, uploading the CSV files to the software is time consuming. This software is able to cover many areas, and therefore at first it tends to be a bit confusing and annoying. **Recommendations to others considering Exceed.ai:** This application has an extensive interface that has helped us to improve and get only potential clients. I recommend Exceed.ai because it works as an exploration tool that allows customers to have human-like conversations with a virtual sales assistant via email or chat on websites. Plus, it employs machine learning technology to track and replicate successful interactions. Another feature that I love is that the virtual assistant can understand the responses of potential customers and identify sales opportunities. **What problems is Exceed.ai solving and how is that benefiting you?** Re-engaging contacts that haven't received much attention is one of the issues we've solved. Also, managing the new flow of leads and following up with people who don't show up is a challenge and Exceed.AI has been instrumental. for the execution of said processes. Exceed has allowed our reps to focus on meeting prospects instead of chasing them. ### 17. Conversational Email marketing for the modern Marketer **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie S. | VP Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2020 **What do you like best about Exceed.ai?** As a marketer it provided us with a whole new way to generate high quality MQL. Instead of just using lead scoring, we are now able to have conversation at scale with our leads, ask them questions, identify real intent and get reps involved when the lead is ready to talk to a real human. And they also support Chat which combined with conversational email is a killer! **What do you dislike about Exceed.ai?** The concept of Conversational Email Marketing is new. There is not that much best practices out there so it requires you to think through many things. The good new is that the team at Exceed hand held us along the process and guided us to do the right things. The process was easy and it tool just 2 short meetings to go live. **What problems is Exceed.ai solving and how is that benefiting you?** Lead follow up Lead qualification Lead nurturing Converting visitors to leads on the website Schedule meeting with reps ### 18. It increased our lead closures **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Exceed.ai?** It amplifies our customer experience by ensuring that every lead gets proper attention. Besides, it increases our sales qualified leads. **What do you dislike about Exceed.ai?** It is a bit pricey and needs better industry knowledge, especially accounting software **What problems is Exceed.ai solving and how is that benefiting you?** It provides a realistic customer engagement which improves our business productivity ### 19. Best conversation platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2022 **What do you like best about Exceed.ai?** Help to automate the lead qualification a best part of it **What do you dislike about Exceed.ai?** Nothing to say as of now as for such useful tool **What problems is Exceed.ai solving and how is that benefiting you?** Filtering out the quality of leads for my business segment ### 20. Intuitive UX/UI, it is scalable and flexible. **Rating:** 4.5/5.0 stars **Reviewed by:** Philipp P. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2022 **What do you like best about Exceed.ai?** I use Exceed.ai normally to connect it with our database and platforms like Salesforce and HubSpot (among others). Intuitive UX/UI, I can schedule meetings through my calendar (Microsoft Outlook or just my Calendly account). It is highly scalable, facilitating fluid conversations in real time. A/B tests are of great benefit and allow us to improve so that we can obtain better results in the future. **What do you dislike about Exceed.ai?** As a frequent user of Exceed.ai I can assure you that it is a unique and very flexible software. **Recommendations to others considering Exceed.ai:** It is a good software, somewhat expensive but extremely effective. **What problems is Exceed.ai solving and how is that benefiting you?** Exceed.ai works fine 24/7. We use it to schedule meetings or conversations through chat and email on the live website, we also connect it with different tools thanks to its wide and diverse list of integrations. ### 21. Good tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Exceed.ai?** Easy to use Easy to automate Intelligent virtual assistant **What do you dislike about Exceed.ai?** Interface has room for improvement. But otherwise handy. **What problems is Exceed.ai solving and how is that benefiting you?** MQL wastage ### 22. Excellent Service from the team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2019 **What do you like best about Exceed.ai?** The team at exceed is always willing to jump in and help. The personal service I have received from onboarding through two using the product has exceeded my expectations. **What do you dislike about Exceed.ai?** As expected with any new and up-and-coming software solution, you can sometimes experience small gaps and bugs that need to be addressed. The team is always quick to respond and works with your suggestions. **What problems is Exceed.ai solving and how is that benefiting you?** Exceed helps us run outbound email campaigns that assist with qualifying leads without additional interaction form the sales team. Having meetings that get booked automatically while you are asleep is always a great feeling! ### 23. Powerful tool for Outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan G. | Team Lead | Investor Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Exceed.ai?** Exceed's ability to handle outreach to hundreds of contacts at once. The AI virtual assistant can be set up to engage in conversation with multiple prospects, all with the click of a button. The platform integrated well with our existing CRM and allowed us to re-engage contacts that weren't recieving enough attention. Their customer success team is also extremely helpful and willing to put in the extra time in order to make sure the platform works for your organization. **What do you dislike about Exceed.ai?** There's a lot the tool can do, so at first, things can be a bit overwhelming. Making sure the platform is properly integrated with your existing systems is key to success. **Recommendations to others considering Exceed.ai:** Book a meeting with their team to understand what the product can do and if it's suitable for your organization. **What problems is Exceed.ai solving and how is that benefiting you?** Re-engaging old contacts that haven't received much attention, handling new lead flow to book meetings for reps, following up with individuals that no show. Exceed has allowed our reps to focus on meeting with prospects instead of chasing them. ### 24. Best Marketing/Sales Virtual Assistant Software Out! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Exceed.ai?** The onboarding is incredible and their process to get you started is pretty easy! The templated emails that go along with each use case are great but easy to update and change to your Brand voice. The "set it and forget it" is where it is at with this-- within about 3 weeks we had 30+ meetings booked. That is incredible-- and our open and reply rates were awesome too. I love the dashboard within the main screen to see how you are tracking as well as the ROI on it. **What do you dislike about Exceed.ai?** I don't really have anything that I dislike about Exceed. I would say the only dislike would be more question/answer options and the ease to add/teach the not them. Maybe more sequences for CSMs to use vs sequences for prospects. **Recommendations to others considering Exceed.ai:** If you are looking for a conversational marketing tool, chat bot, etc--- This is what you need! Their CSM lead is one of the best to work with! **What problems is Exceed.ai solving and how is that benefiting you?** We have a book of business that needs to be communicated with and Exceed is helping that. It is either going to show us we need to hire another head or it will show that the Bot can just do its thing. We have saved about 30 hours of reps/account managers time and that is so amazing. ### 25. Excellent AI software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Exceed.ai?** I love the exceed auto-generated answers in response to questions and the auto-flagging for responses to question types **What do you dislike about Exceed.ai?** I will say trying to search for users on exceed is a little difficult, unless you have their exact email address. Also, sometimes I mistakenly click on the sequence name when I want to view the email thread with a user, instead of clicking on their user name. I feel like this happens consistently, when it could be a little easier to click on the individual comm. **Recommendations to others considering Exceed.ai:** Talk to one of their support specialists! They are experts at helping you set up the right sequences for your needs. **What problems is Exceed.ai solving and how is that benefiting you?** Exceed takes the time and energy by replacing sales communications with low-touch wins. We are having so many people upgrade onto our platform just because one of the bots carries on a conversation with them and eventually, we have some no-touch sales wins! ### 26. Review for Exceed (AI Bots) at OurCrowd **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Exceed.ai?** It saves time from monotonous tasks and allows us to focus on selling, doing meetings, calling our clients, etc. I love have meetings pre-booked for me, and focusing on pitching to my clients versus cold calling and keeping up with follow-ups for clients who have not yet responded. **What do you dislike about Exceed.ai?** I don't particularly appreciate that an AI bot contacts, my clients, because it contacts them too quickly and sometimes does not allow me to get in touch with my clients first. The AI bot also reaches clients I have already been in touch with, creating confusion on who their contact should be. Further, it loses the human touch in sales by automating everything, I think we should remain in contact with these clients, and perhaps leave Exceed solely for scheduling meetings. **Recommendations to others considering Exceed.ai:** Use Exceed only for scheduling meetings, and ensure you have your setting with your CRM system up to date under "qualification" so the bot can pick up with clients to follow-up with accurately. **What problems is Exceed.ai solving and how is that benefiting you?** In case we forget to touch base with a client, using exceed brings this client to the top of our inbox and it reminds me to follow up with them. ### 27. An intuitive powerful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Exceed.ai?** I love the fact that it's easy to set up and use. My tech abilities as a marketer are nothing to brag about, but using Exceed.ai proved to be a pleasant experience. The intuitive interface helped a lot. I mainly used the chatbot feature, and the support I received from the customer support team was excellent. They went above and beyond to understand our business and give us valuable recommendations to optimize our sequences. The monthly analytics report is something I highly appreciate. **What do you dislike about Exceed.ai?** They didn't have a test environment for the chat sequences but this changed with the newest update, so there's nothing I dislike. **What problems is Exceed.ai solving and how is that benefiting you?** We have significantly benefited from Exceed.ai. It automates email replies that would otherwise be tedious and repetitive. Also, it helps us convert more website visitors to qualified leads. ### 28. Simple to Set Up, Easy to Use, Very Effective, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jan E. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2021 **What do you like best about Exceed.ai?** Exceed.ai is the easiest tool to set up and to use. I am a Marketing Director with a limited tech background and have struggled to implement other tools. But Exeed.ai was a breeze to implement - I did 90% of it myself. Further, it's working incredibly well for us. I believe that much of that is due to the sales and customer support team over there. They understood our business and have continually made recommendations to further optimize the sequences. The support over there is phenomenal. They are very responsive and will arrange meetings, answer emails and response to chats quickly. **What do you dislike about Exceed.ai?** Nothing to dislike about it - I just wish I had a better understanding of its capabilities in the beginning (but that's on me). **What problems is Exceed.ai solving and how is that benefiting you?** The biggest problem Exceed.ai solves for us is lead dropoff. Our leads don't do that anymore - they're continually in the sequences being touched and reminded of our offering. Another benefit includes automatic meeting setup. It's seriously a breeze for our sales reps now. ### 29. Scale your best sales people overnight! **Rating:** 5.0/5.0 stars **Reviewed by:** James F. | CEO | Marketing Automation Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Exceed.ai?** I found Exceed.ai through luck, it was at a time my business development team were struggling to generate deals and we just didn't have visibility. Overnight I had implemented my first Exceed.ai campaign following up with prospects to start conversations and even disqualify the people who were not right. Exceed.ai fundamentally changed the way we worked in less than 24 hours. Today Exceed.ai plays a vital role to convert inbound prospects into conversations, book mentoring sessions with our team of experts, and best of all keeps everything moving without any doubt. The tool provides a huge amount of analytics through sequences, and can capture qualification criteria using questions and answers functionality. It's also got an extensive list of integrations which makes it a no-brainer. **What do you dislike about Exceed.ai?** Language for us is the only challenge as we operate in English and Spanish, but to be honest we've found that it's not 100% needed for success. **What problems is Exceed.ai solving and how is that benefiting you?** – Inbound lead follow up reduced from days to minutes – Always on sales team who are chasing conversations with our clients – Streamlined appointment booking service for our trainees – Guaranteed results on marketing spend ### 30. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Vicente A. | Inside Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2021 **What do you like best about Exceed.ai?** The most valuable part of Exceed is the ease of use. It is very Intuituitive and generates a lot of sales for our inside sales department. **What do you dislike about Exceed.ai?** I have only been using Exceed for a few days so I cant say I dislike anything yet. So far it has been great! **What problems is Exceed.ai solving and how is that benefiting you?** Exceed is helping us reach people we normally wouldnt be able to reach, It saves us a lot of time and energy trying to get to people. We have benefiited greatly from Exceed. It has put us one step ahead of the compitition and be the first Company at the top of everyone's list. ### 31. Overall a good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Exceed.ai?** The quality of replies to clients makes it feel very human and like an extension of the team. **What do you dislike about Exceed.ai?** With being integrated with our systems, sometimes it can contact clients that we have already been in contact with or an automatic reply that was not meant to be sent out. **What problems is Exceed.ai solving and how is that benefiting you?** Benefits have been freeing up my own time with reaching out to clients on small tasks that exceed AI now does. For example asking to schedule a meeting or following up on a meeting request. ### 32. Great Technology **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Exceed.ai?** Exceed easily automates tasks and creates efficient use of my time. **What do you dislike about Exceed.ai?** The AI could be smarter. Not sure if the AI is self-learning or not, but for now needs to be programmed with all possible replies. It also sometimes is not smart enough to self-terminate when the recipient no longer wants to be contacted. **What problems is Exceed.ai solving and how is that benefiting you?** Exceed can automate email replies that would otherwise be repetitive and time-consuming. ### 33. Artificial Intelligence that works **Rating:** 5.0/5.0 stars **Reviewed by:** Zohaib A. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Exceed.ai?** The automation of simple communications. **What do you dislike about Exceed.ai?** Can be uncoordinated at times with human **Recommendations to others considering Exceed.ai:** Give it a try. It could work well for your business. **What problems is Exceed.ai solving and how is that benefiting you?** Saving time and improving efficiences ### 34. The future is here. Human-like personalized customer conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy D. | Co-founder & Chief Product Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2021 **What do you like best about Exceed.ai?** We went live with Exceed in a few days for both the Website chatbot and the email follow-ups. I love the fact that you put Exceed on Autopilot and it identifies when a lead is ready for sales. But before it hands it over, it will qualify it to make sure there is a good fit. We love the contact me later, out of the office follows up and the fact it can identify when a lead leaves the company or changes a job and updates our CRM. Love the A/B testing, which allows us to improve results over time. Persona based to allow us to segment our leads and communicate accordingly. Additionally, the meeting scheduler that books meetings for our reps directly on their calendar. We had Success Managers work with us all along the way to ensure success. We have always gotten our questions answered quickly, watched demos of use cases, and received tips and best practices from other teams. Most importantly...results! **What do you dislike about Exceed.ai?** The flexibility and customization options is sometimes more than we need but good to know it is there. Hubspot CRM integration can be improved. The good news is that Exceed continues to improve. **What problems is Exceed.ai solving and how is that benefiting you?** We have lots of leads we accumulated in our CRM. We also have inbound leads from many different channels, not all equal. With Exceed’s AI Assistant, we can reach out to all of our leads that would have otherwise not been contacted due to the workloads of our sales reps. We also use Exceed Chat to convert more website visitors to qualified leads. ### 35. Great Digital Selling Platform Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher C. | IT consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2020 **What do you like best about Exceed.ai?** I've been using exceed for six months now and I'm very impressed with this solution. The reports and levels of detail available for marketing and business development prospects and campaigns are very useful business tools. The AI email responses are very clear and friendly and the response process doesn't leave out the need for the human touch. Exceed really does a great job of combining the strengths of AI Sales while keeping your salespeople in the loop. The platform is solid and the way the data is delivered provides actionable data for you to make adjustments on the fly for your marketing and business development campaigns. **What do you dislike about Exceed.ai?** I have no major dislikes. Would love to see the editing window expanded when building out sequences. **What problems is Exceed.ai solving and how is that benefiting you?** I'm able to execute and measure sales and marketing campaigns at a much larger scale with precision and the ability to make adjusted on the fly as I learn during the campaign process. The ability to increase campaign volumes and be assured that every lead is tracked and the follow-up process works every time is also invaluable. The AI Sales Assistant does a great job of responding to every touchpoint in the process while always keeping the sales teams in the loop. ### 36. Fantastic tool with almost immediate ROI **Rating:** 4.5/5.0 stars **Reviewed by:** Alisa I. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2020 **What do you like best about Exceed.ai?** As a Marketing Manager, I'm focused on increasing the effectiveness of our lead generation efforts and maximising conversions. Exceed has been simply invaluable for our B2B clients. The platform is easy to use and doesn't take much time to set up, thanks to a great number of templates for various use cases, including sequences for demo requests, waking up the dormant leads, and much more. In the first couple of months of using Exceed to automate communications and qualification process of prospects, we got significantly higher open and response rates, and managed to generate several quality demo calls and opportunities. What's more, each week we have a call with our Customer Success Manager, Hadas, who helps us focus on the best strategies and improve the performance even more. In short, I'm really thrilled about Exceed and what we can achieve together! **What do you dislike about Exceed.ai?** At the beginning we felt a little lost and had a lot of technical questions, but they were solved pretty quickly. **Recommendations to others considering Exceed.ai:** Think about your target audience and split the messaging accordingly **What problems is Exceed.ai solving and how is that benefiting you?** 1. Converting more leads into SQLs and opportunities 2. Following up with a lead automatically immediately after they become available 3. Freeing up valuable time of SDRs 4. Collecting information from signatures (phone numbers) 5. Qualifying leads automatically ### 37. No Lead Left Behind, Generate the Right Meetings & Scale Your Sales Teams' Follow Up **Rating:** 4.0/5.0 stars **Reviewed by:** John D. | Sr. Director, Technolgy Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Exceed.ai?** Exceed.ai provides a great tool for making sure that all leads get some follow up and love from your company without wasting their valuable resources on unqualified interactions. The easy to build sequences shorten the time to value. The ability to add qualification questions to vet fit and interest, answers to handle questions and objections, and the ability to integrate directly to CRM and calendars streamline the ability to scale that value. The team at Exceed is dedicated to their customers' success and willing to go the extra mile - even when timezones are vastly different! I also liked how I could power people into Exceed using CRM reports vs having to add people to CRM campaigns. That was a big factor in helping us scale that function as we didn't have tool at the time to automatically add people to campaigns based upon our needs (no sales follow up in at least 7 days, etc.) **What do you dislike about Exceed.ai?** As the AI models evolved and retrained, there were some poor interactions. In terms of a % of volume you would expect this to be inline with any other solution (data dependencies between systems, etc.), however b/c they were high profile (corporate leaders who are highly sophisticated marketing and sales technology users with connections to our ELT) those received more visibility than a normal poor interaction. The ability to remove someone from a sequence if some other action occured (say a CRM update) was currently available to ensure that those people would be removed. We had to create a MOPs - based workaround for that which required Sales to take proactive action. Easy fix, just a younger product. **What problems is Exceed.ai solving and how is that benefiting you?** We get tons of inbound lead and because of the nature of our business we don't want to prioritize Sales' time to follow them all; they can't/won't turn into business. But that's a bad brand experience and occasionally there would be a diamond in the rough. Exceed helped us ensure that EVERY lead got some follow up and that we could qualify and set up a sales meeting for those which we should, delivering Sales bluebird, qualified meetings. See my case study on Exceed's website: https://exceed.ai/blog/demandbase-case-study/ ### 38. Great software, a few kinks to work out. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Exceed.ai?** It's an easy-to-use platform. We use the AI to chase leads that have expressed interest, and to setup meetings. It's been valuable so far. **What do you dislike about Exceed.ai?** Whether or not this is an Exceed issue or just us figuring out implementation (we only started using it a few months ago)... sometimes it does not pick up on updates in Salesforce, which should stop the AI cadence. We have to update these contacts manually. **What problems is Exceed.ai solving and how is that benefiting you?** Our touchpoints with qualified leads are more frequent, and prevent drop off. ### 39. AI makes all the difference! **Rating:** 5.0/5.0 stars **Reviewed by:** Rich B. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Exceed.ai?** The AI that allows sending and AI replies - automating to create greater efficiency and leverage. **What do you dislike about Exceed.ai?** Nothing specific to add here, Exceed "exceeds" all of my expectations. **Recommendations to others considering Exceed.ai:** Don't be fooled by others who try to sell you equivalent AI only for specific use cases - Exceed can handle all of them for one price. **What problems is Exceed.ai solving and how is that benefiting you?** We deploy "Virtual Assistants" across the board...for our team and beyond. It helps give them more time to do what they do best, and let AI do the rest! The benefits are speed, productivity, higher response rates, and more meetings. ### 40. Gabe's Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Exceed.ai?** How it runs in the background and allows me to focus on the more personable side of my job. **What do you dislike about Exceed.ai?** Some inaccuracy in who it should contact **What problems is Exceed.ai solving and how is that benefiting you?** It's like having another half a person helping me with my job ### 41. Future of messaging is Here! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Exceed.ai?** I think Exceed does well with sequencing and following up on each lead. This is great for when you don't have the time or capacity to follow up. The future of cold calling and prospecting is definitely here! **What do you dislike about Exceed.ai?** I would like each sequence to be seen on emails and to be able to forward the emails onto someone without including the original sender. The only thing I had an issue with was my own company's data but that was no fault of Exceed. **Recommendations to others considering Exceed.ai:** Make sure your data is clean - we had a lot of bounce backs on our emails, etc. **What problems is Exceed.ai solving and how is that benefiting you?** Exceed is cleaning up our data - it was a mess. We had a lot of contacts that were in all CAPS, which didn't help the sequencing and emails sent out because it appears to be a bot. ### 42. Must-have for sales outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel K. | I, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Exceed.ai?** Takes the tedious work out of the sales cycle **What do you dislike about Exceed.ai?** It needs a few more customizations in order to be optimal **What problems is Exceed.ai solving and how is that benefiting you?** It is saving time by vetting our leads before they reach us ### 43. Exceed.ai is an extremely important value add for all sales professionals. **Rating:** 4.0/5.0 stars **Reviewed by:** Chris J. | Investor Relations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2021 **What do you like best about Exceed.ai?** The adaptability and versatility of the AI. **What do you dislike about Exceed.ai?** Sometimes the AI reaches out to clients seemingly at random. **What problems is Exceed.ai solving and how is that benefiting you?** Reaching out to commitments immediately during off hours and rescheduling missed meetings ### 44. average quality AI **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Exceed.ai?** automated features that can be adjusted to meet specific needs **What do you dislike about Exceed.ai?** not a consistent quality of AI work. needs to be reviewed **What problems is Exceed.ai solving and how is that benefiting you?** the automated features help make simple tasks faster ### 45. From lead to a qualified meeting with minimal touch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Exceed.ai?** Exceed is good for companies who do not have capacity to follow-up and qualify all their leads. Exceed automates the initial outreach and engagement, identifies when a lead is ready to talk to a human and quill qualify it before scheduling the meeting on their reps calendar.We love their meeting scheduler assistant and the fact they support website chat and email. I love how it synchronizes with the CRM and with the information in collects during the conversation **What do you dislike about Exceed.ai?** The system is very flexible so setup requires diligence. If you want to add new objection handling capabilities, it requires you collect data and that can take time. One up and running it works like a charm **Recommendations to others considering Exceed.ai:** It is worth taking Exceed for a ride. It is the future of marketing and sales. It takes automation to the next level. Amazing ROI **What problems is Exceed.ai solving and how is that benefiting you?** - Lead qualification at scale - Automate the scheduling of meetings for our reps - convert website visitors to qualified meetings. All the above without additional head count ### 46. Helpful Customer Service & Great User Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Exceed.ai?** Hadas is very kind and works to understand her clients and how she can assist with their goals. As well, she is patient when being asked additional questions about the program even after launch. The user interface for answering questions is easy to use once you get started. As well, the in-program analytics is a great tool for reporting. **What do you dislike about Exceed.ai?** Our team would have benefited from best practices onboarding + recommendations for sequences and cadence. Many of those important learnings were provided after we launched. **What problems is Exceed.ai solving and how is that benefiting you?** The benefit is being less hands-on and allowing the ai to follow up with prospects. ### 47. Simply Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Dean S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2020 **What do you like best about Exceed.ai?** I do a lot of cold email marketing and it is nice not having to worry about negative and not interested responses. I can focus solely on those people who want what I am selling. I've also had a lot of success in using it to reach out to past prospects who were on the fence and reactivating them. The types of outreach you can do is pretty amazing. Also, it has a lot of integrations. I connect ActiveCampaign with it and utilize automation to have the AI virtual assistant reach out to customers and prospects based on their actions. **What do you dislike about Exceed.ai?** There's not much I dislike as of now. There's been a few annoying bugs here and there but they are fixed as soon as I reach out to support. One issue that I ran into is that when you are setting up qualification questions if you mess up, you can undo it and need support. That can get pretty annoying when you are building out new sequences. **Recommendations to others considering Exceed.ai:** Exceed is great if you already have a proven system for lead generation or lead nurturing. You essentially clone what you already have and put some powerful AI behind it. If you have a working system, this will make it better. If not, and you think AI will save you, it won't. **What problems is Exceed.ai solving and how is that benefiting you?** I send hundreds of emails per week and sending follow-ups and reply to all is too much. Even with a team of SDRs they'll miss some potential prospects, forget to reach back out, and mis-schedule appointments. Exceed automates that whole process. It has its own built-in calendar scheduler that knows when somebody has scheduled. If they haven't, it will keep reaching out to them. It is a beast. ### 48. Great tool to generate new leads with customized sequences and responses. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Enterprise Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Exceed.ai?** The ability to have multiple sequences to different target markets. **What do you dislike about Exceed.ai?** I can't think of anything offhand. Exceed has been great. **What problems is Exceed.ai solving and how is that benefiting you?** Due to COVID it was getting difficult campaigning to new prospects. I was trying to generate a multi sequence message drip campaign to different folks. With Exceed, I can easily load my contacts in and let Exceed do all the work for me and not have to schedule reminders! ### 49. Easy to use and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Exceed.ai?** It's very user-friendly and easy to learn. It's customizable and can be adapted to fit your specific needs. The support team is very thorough on helping you through any questions **What do you dislike about Exceed.ai?** There have been a couple of features that were automatically turned on that I wish had not been on. But once you find out about them, they can easily be turned off. **What problems is Exceed.ai solving and how is that benefiting you?** We are generating leads that are further down in the pipeline through Exceed, which is cutting down on time and keeps leads in organized buckets depending on where they are at in the sales cycle. ### 50. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Exceed.ai?** I appreciate the ease of use that Exceed brings to my workday. The system is very user friendly and from past experience with ai's, this one takes the cake. I like that I can edit responses to members to make it more personable (if need be) but also like the auto filled messages as well. **What do you dislike about Exceed.ai?** The only feature I dislike is that while the emails do CC us, sometimes me and my co-worker will overlap and potentially respond to the same person because it is not "assigned" to one person **Recommendations to others considering Exceed.ai:** Use it! **What problems is Exceed.ai solving and how is that benefiting you?** Exceed.ai is helping me to be more responsive to members ## Exceed.ai Discussions - [What do you recommend to those considering Exceed.ai for automating their sales processes?](https://www.g2.com/discussions/what-do-you-recommend-to-those-considering-exceed-ai-for-automating-their-sales-processes) - [What is Exceed.ai used for?](https://www.g2.com/discussions/what-is-exceed-ai-used-for) - [View Exceed.ai pricing details and edition comparison](https://www.g2.com/products/exceed-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+05%3A51%3A04+-0500&secure%5Bsession_id%5D=ef6308ab-53a6-486f-a1a2-74bb53470d91&secure%5Btoken%5D=4af6e6d88035c382bcbec837ed1516efbf0a7e7b3f189d7bf558e7da85c10d74&format=llm_user) ## Exceed.ai Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Channels** - Website - Text Message (SMS) - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Exceed.ai Alternatives - [Conversica](https://www.g2.com/products/conversica/reviews) - 4.5/5.0 (185 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,468 reviews)