Exceed.ai Reviews & Product Details

I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on closing deals instead of chasing unready prospects. The seamless CRM integration means we don't waste time manually logging conversations or updating lead statuses anymore, as everything syncs automatically. The natural conversational flow is great because it doesn't come across as robotic like most chatbots, actually getting prospects to respond and boosting our engagement rates by around 40% compared to our old generic email blasts. Review collected by and hosted on G2.com.

Sometimes the AI gives up too fast on technical questions and just says 'let me get someone to help you' instead of actually trying to answer, which feels lazy to the prospect. They should let us upload our own FAQ or product docs so the AI can answer basic technical stuff instead of giving up and asking for human help every time someone asks a real question. Review collected by and hosted on G2.com.

I use Exceed.ai to make our lead engagement and sales outreach much easier. It helps manage conversations with prospects through AI-powered emails and chats, so we can respond quickly and stay consistent without losing a personal touch. It saves time by automating routine follow-ups and qualifying leads, freeing up our sales team to focus on more important conversations. It ensures that no lead gets missed by automating follow-ups and responses, saving a lot of time and effort. The tracking and reporting features are really helpful too, providing a clear picture of every lead and conversation in one place and letting me see exactly where every conversation stands. This makes it easier to prioritize tasks, make smart decisions, and measure results, which is a big reason why Exceed.ai simplifies managing leads. Overall, Exceed.ai has become a really valuable tool for staying organized and efficient, making managing leads and staying on top of sales outreach a lot easier. Review collected by and hosted on G2.com.

One thing I’ve noticed about Exceed.ai is that while it’s great at handling routine follow-ups, customizing some workflows or responses can be a bit tricky. Some of the advanced features aren’t super intuitive, so it can take a little time to get the hang of them. I also wish there were more options for personalization and integrations with other tools, which would make using it even smoother and easier. Review collected by and hosted on G2.com.

I like that Exceed.ai provides prompt and consistent communication 24/7, which ensures that every lead receives an immediate and well-structured response, even outside of business hours when the sales team is offline. The automation of follow-up emails not only saves manual human effort but also helps in qualifying leads with quality questions. Review collected by and hosted on G2.com.

Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. The reporting must be enhanced with more customized dashboards and deeper insights into conversation drop-offs and conversation stages. AI responses could improve by better handling complex content-specific questions with more flexible and natural language understanding. Initially, it was a bit complicated to set up. Review collected by and hosted on G2.com.

First of all, it should be noted that it has an excellent lead qualifier using reciprocal email, SMS and chat dialogues. Virtual assistance instinctively schedules a meeting when a high-potential user is ready to talk to a human. Making a summary of our experience, we can express with certainty that it is the system with excellent functions that acts to obtain satisfactory results. With Exceed.AI, we achieve spectacular customer service, and in this way, we can meet our objectives. They guided us through the implementation of this software and continued to track our routine to make sure our system was perfect. Review collected by and hosted on G2.com.

Our work team's primary and only problem was the perception of a virtual actor working with potential users; it took us some time to get used to it. However, its function is exceptional once adapted to the system and its perception. Our company has achieved positive customer flow, and we owe it all to Exceed as it gets smarter every day and our representative effort is reduced, which I think is lovely. Review collected by and hosted on G2.com.

The team at Exceed, is extremely hands-on, supportive and helpful. The actual tool saves our team as we outreach to new prospects and takes fairly cold leads through our funnel. Review collected by and hosted on G2.com.

I think the AI is still evolving so there are some limitations such as properly analyzing the content of responses to ensure the follow-up is relevant and consistent. Review collected by and hosted on G2.com.

Exceed’s virtual assistant tool has been a game changer in our Sales Department. The VI sends frequent emails, checks our sales reps' calendars to schedule calls based on their availability, as well as updates our CRM with their status. Exceed also provides us with weekly analytics that helps us understand and track the effectiveness of our outreach efforts. Not to mention, Hadas and her team are so quick to respond when I have questions and are always available to hop on Zoom to clarify any concerns. Exceed’s VI’s are literally like having 3 additional employees who effectively work around the clock to schedule appointments Review collected by and hosted on G2.com.

At the moment we do not have any dislikes that come to mind. Review collected by and hosted on G2.com.

We have scheduled more appointments than ever. Easy setup. Integration with our CRM is seamless. Onboarding has been a joy so far. Increased efficiency from the sary date/ Review collected by and hosted on G2.com.

Nothing really. With any software, there is room for improvement specific to the use case, but so far I love everything. Review collected by and hosted on G2.com.

Exceed does a great job at taking leads and bringing them through the early stages of the sales funnel to ensure quality and suitability. It has improved our conversion rate significantly. Review collected by and hosted on G2.com.

So far the only downside has been adjusting to the new workflow, which is inevitable with any service. Any small issue has been immediately resolved by customser service. Review collected by and hosted on G2.com.

The service is a game changer. I have increased my productivity 10 fold and my client interaction has increased dramatically. This is my first month using the product and my sales are up! Review collected by and hosted on G2.com.

There are a few minor details to work out, like email notifications for certain sequences/escalations, but overall very happy. Review collected by and hosted on G2.com.

The AI assistant takes up the responsibility of handling the long initial conversation with the leads, which the sales team sometimes despises. Review collected by and hosted on G2.com.

There is nothing much I dislike about the exceed.ai.It's cool and is positively impacting the business so far. Review collected by and hosted on G2.com.