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At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Small-Business (58.0% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
No pricing available
Drift
Star Rating
(1,254)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansExceed.ai
Star Rating
(85)4.7 out of 5
Market Segments
Small-Business (58.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Exceed.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, with a score of 9.1, while Exceed.ai follows closely with a score of 9.0. Reviewers mention that Drift's live chat is particularly effective for real-time customer engagement.
- Reviewers mention that Exceed.ai shines in lead follow-up capabilities, scoring 9.3 compared to Drift's 8.2. Users on G2 highlight Exceed.ai's automated follow-up sequences as a key feature that enhances lead nurturing.
- G2 users report that Exceed.ai offers superior quality of support, with a score of 9.5, while Drift scores 8.8. Reviewers say that Exceed.ai's support team is responsive and helpful, making it a preferred choice for businesses needing assistance.
- Users say that Exceed.ai provides better ease of use, scoring 9.1 compared to Drift's 8.7. Reviewers mention that the intuitive interface of Exceed.ai makes it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that Drift's customization interface scores 8.5, while Exceed.ai scores slightly higher at 8.8. Users report that both platforms allow for some level of customization, but Exceed.ai's options are more user-friendly and flexible.
- Users on G2 highlight that Exceed.ai's proactive engagement features, scoring 8.6, are more robust than Drift's 8.4. Reviewers say that Exceed.ai's ability to initiate conversations based on user behavior significantly enhances customer interaction.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Exceed.ai
No pricing availableFree Trial
Drift
Free Trial is available
Exceed.ai
Free Trial is available
Ratings
Meets Requirements
8.7
1,017
9.1
61
Ease of Use
8.7
1,030
9.1
62
Ease of Setup
8.4
507
8.9
29
Ease of Admin
8.5
473
9.2
28
Quality of Support
8.8
938
9.5
62
Has the product been a good partner in doing business?
8.9
472
9.7
29
Product Direction (% positive)
8.9
995
9.6
58
Features by Category
Messenger
8.5
204
|
Verified
9.4
25
|
Verified
8.2
202
|
Verified
9.2
24
|
Verified
9.1
274
|
Verified
9.0
18
|
Verified
8.6
251
|
Verified
8.8
23
Channels
7.9
117
|
Verified
Feature Not Available
8.9
250
|
Verified
9.2
18
|
Verified
7.7
92
|
Verified
9.1
11
7.6
82
|
Verified
Feature Not Available
7.8
91
|
Verified
9.2
15
|
Verified
Customers
8.6
225
|
Verified
8.9
21
|
Verified
8.4
203
|
Verified
9.0
19
|
Verified
8.1
242
|
Verified
8.3
26
|
Verified
8.7
241
|
Verified
8.8
22
|
Verified
8.5
245
|
Verified
8.7
25
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
316
|
Verified
8.6
22
|
Verified
8.2
310
|
Verified
8.7
29
|
Verified
8.2
289
|
Verified
9.3
34
|
Verified
8.7
305
|
Verified
9.0
29
|
Verified
Organization
8.0
266
|
Verified
8.8
25
|
Verified
8.0
270
|
Verified
8.9
24
|
Verified
8.3
277
|
Verified
8.6
28
|
Verified
Performance Analysis
7.8
242
|
Verified
9.4
18
8.0
262
|
Verified
9.6
23
|
Verified
Sales Analysis
7.5
216
|
Verified
8.9
23
|
Verified
7.7
222
|
Verified
9.0
18
Generative AI
7.5
88
Not enough data
7.6
86
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
281
Not enough data
8.3
269
Not enough data
8.5
304
Not enough data
8.1
274
Not enough data
8.0
229
Not enough data
Platform
8.9
310
Not enough data
8.4
292
Not enough data
8.4
276
Not enough data
8.1
282
Not enough data
7.9
241
Not enough data
8.4
262
Not enough data
8.2
287
Not enough data
Generative AI
7.7
85
Not enough data
7.7
83
Not enough data
Conversational Platform
8.6
168
Not enough data
8.4
118
Not enough data
8.7
129
Not enough data
8.6
93
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
148
Not enough data
8.8
139
Not enough data
8.5
93
Not enough data
Generative AI
8.0
32
Not enough data
7.8
32
Not enough data
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
Not enough data
7.7
81
Not enough data
7.3
81
Not enough data
Communication
9.2
542
|
Verified
Not enough data
8.5
538
|
Verified
Not enough data
7.8
323
|
Verified
Not enough data
8.6
414
|
Verified
Not enough data
7.9
189
Not enough data
Internal Use
8.4
461
|
Verified
Not enough data
8.7
471
|
Verified
Not enough data
8.5
472
|
Verified
Not enough data
8.2
409
|
Verified
Not enough data
8.3
372
|
Verified
Not enough data
8.1
402
|
Verified
Not enough data
Generative AI
7.4
20
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Exceed.ai are categorized as AI Sales Assistant and Conversational Marketing
Unique Categories
Drift is categorized as Business Scheduling, Conversational Support, Chatbots, Bot Platforms, Live Chat, Customer Self-Service, and Customer Service Automation
Exceed.ai has no unique categories
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Exceed.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Computer Software
18.5%
Venture Capital & Private Equity
13.6%
Marketing and Advertising
12.3%
Information Technology and Services
9.9%
Financial Services
7.4%
Other
38.3%
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
Exceed.ai has no discussions with answers
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